Smart Van Lines

Reviews

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1. J

   Jonathan S.

   Source: MoveAdvisor · Littleton, CO to Milledgeville, GA

   11 Nov 20214+ bedroomPaid $18,000

   Avoid at all costs!!

   This company was awful, they didn't protect any of our stuff, almost everything is damaged, probably 10% of our stuff simply never showed up (i.e. stollen). They didn't provide services promised (beyond protecting our stuff), they were supposed to carry the stuff into our house and put it where we asked and set up beds/furniture. They simply dropped it in my garage and were going to just put stuff on the street if I didn't make enough space in the garage. On pick-up, they took most of the stuff but couldn't fit everything in the truck, they said they'd come and get the rest the next morning. I said that was fine as long as it was before noon (when we closed on the house). They never came the next day. The following day they still didn't come. The house is no longer mine! I had to rent a u-haul and take the stuff to my in-laws house where it sat for a week before they finally actually came and got it. When they delivered our stuff, they refused to open the door for me to even look at the stuff until I had paid them and signed the contract. I see why they did that because literally everything was damaged, boxes were crushed, water damage, etc. They did not wrap anything with blankets, the corners of everything were damaged, almost all of the boxes looked water damaged, many books were damaged and crushed, they didn't take any care to protect any of our stuff. I caught the guy unloading the truck just shoving boxes down the ramp. When offering a settlement, they didn't even stick to their own contract of .60 cents a pound, and offer you a laughably small amount and leave you with no recourse. Whatever you do, do not use this moving company, you have been warned!

2. J

   Joyce K.

   Source: MoveAdvisor · Pueblo, CO to Fayetteville, GA

   4 Nov 20213-bedroomPaid $4,004

   Moving from Colorado to Ga.

   Nothing but headaches right from the beginning. Did not pickup on time...plus came with a Uhaul already filled with furniture. Had to come next day for the rest and left items. Delivered late and out of 105 items, only delivered 54 That was Oct 22, 2021. They say they found my items in their warehouse. Will deliver on the 28th did not deliver. Will not contact me. Left voicemail every day. No one will answer my phone calls. Today is Nov. 4th. Still no contact from them They need a zero rating. But had to put something or won't post

3. A

   Ann F.

   Source: MoveAdvisor · Hernando, FL

   25 Aug 20211-bedroomPaid $4,000

   Aweful

   Do not use this company I had a move from Colorado to Florida turns out there was a fire in the ware house I became suspicious after 6 weeks of contact and no delivery dates they never disclosed the fire We received most of our stuff boxes were water damaged and all of our contents smelled of smoke We are in contact with the person who took possession of our household contents Tom Gale he assured us he would see our stuff to Florida That turned out to be a lie I am disappointed with there customer service and lack of responsibility Do not use this company They are a loser

4. L

   Lerena H.

   Source: MoveAdvisor · Boulder, CO to Tempe, AZ

   25 May 2021StudioPaid $800

   Long distance move that never happened due to fire

   My items were damaged in a fire at their warehouse while waiting to be transported from CO to AZ. The company NEVER disclosed of this fire. Instead they were elusive in providing an ETA for delivery, which caused me some suspicion to the extent that I ended up having to go back to CO, pick up my belongings and drive them to AZ myself. When I got my belongings, I discovered smoke and water damage. A lot of my items had mold on them from sitting there in water. Most items reeked of smoke. Essentially, I paid $800 for them to go and damage my belongings and not even tell me about it. Better stay away from this fraudulent company.

5. R

   Rebecca V.

   Source: MoveAdvisor · Tampa, FL to Bryn Mawr, PA

   18 May 20201-bedroomPaid $1,300

   Lol guess I didn't actually want any of the things I moved.

   I moved from FL to PA, and exactly 2/6 pieces of my furniture arrived. My boxes mostly got here, but were beat to death as if they'd been dragged down the highway behind the truck. This did not bode well for the few boxes marked Fragile, which somehow were in worse shape than any of the other boxes. The movers that loaded the truck in Tampa were great. Friendly, wrapped the furniture well, professional. Apparently my things were taken to Miami, unloaded into a warehouse, and then put on another truck. That truck took over 10 days to get to PA, WELL after the estimated arrival date. And the entire time, I had to text and call for updates while I slept on the floor of my empty apartment. This mover lacked any ability to give intelligible information or updates, and was really rude on top of it. When he finally arrived at 8pm one night with two hours' notice and unloaded my things, he took 2 hours to assemble my bed before telling me he was missing the crucial supporting pieces for it. He'd also left most of my furniture in Miami, and assured me that he'd get it to me the next week. After 2 more weeks of waiting, I just replaced my furniture so that I could get on with my life. When I contacted HQ, they assured me they were in contact with the driver and my things were in fact on a truck and on their way. But it never got here. He never contacted me. The moving company never contacted me. And they were never apologetic about the massive screw up. Now I'm dealing with claims, and somehow am only getting a total of $79 on over 500 lbs worth of missing furniture, despite extensive documentation. I've done an interstate move 3 times before this, and never had ANYTHING like this happen. Thought all movers were about the same, and it wasn't much of a hassle outside of actually doing the moving. But, here we are. What a nightmare.

6. M

   Marina L.

   Source: MoveAdvisor · Jacksonville, FL

   31 Mar 20191-bedroomPaid $1,880

   Stay Away if You Ever Want to See Your Things And in One Piece!! ..

   .. I can't believe this .. I should've listened to the other reviews .. about 90% of my boxes were destroyed in ways I didn't even think possible, like SIDES completely ripped open. HOW DO YOU EVEN DO THAT?!?!?! .. Everything looked like it went through a hurricane. And I was told I shouldn't be using these boxes .. They're MOVING BOXES, that's what they're for, what the f*ck?!?!?! .. Lost the legs to my office desk, a glass top to my floor lamp, god knows what else. EVERYTHING has scratches on it. Workout equipment had giant gashes in the soft foam parts, completely scratched up my bicycle and coffee table. ALSO, BEWARE! They WILL try to f*ck you over. I wasn't there when they picked up my things, so EVERYTHING on the form was marked as "scratched" when they picked it up just so they don't have to worry about it. What a sh*t a*s company .. I hope they all go to hell.

7. G

   Gary D.

   Source: MoveAdvisor · Fort Myers, FL to West Chester, OH

   13 Dec 20182-bedroomPaid $3,500

   About my Move.

   Do not hire this company. The worst experience I have ever had with a mover. Actual cost was twice the price I was quoted. showed up Sat. at 7:00 AM with my stuff would only take cash. After I saw the damage I know why they would only take cash. Have fought with the insurance company they recommended now for six months. Had to get paper after paper, receipt after receipt at least 20 hours of work to get all this together. Damage was $400 which I was being extremely reasonable about. They want to pay me $74.00. They lost one of the dining room chairs but they did finally find it. They broke the leg off of another one which I paid 259 for. My couches were two weeks old and they scuffed the leather up on one. This company is a train wreck. Hire anyone but Smart Van Lines.

8. J

   Jamir C.

   Source: MoveAdvisor · Fort Lauderdale, FL to Irving, TX

   5 Nov 20182-bedroomPaid $4,000

   AVOID this company!

   This is a long due review of this ‘company’. Do yourself a favor and STAY AWAY from it. Nothing but lies, wrong expectations, bad practices, games and alike. My move with them was on February of 2018, from Fort Lauderdale, FL to Irving, TX. Supposedly ‘owner’ Moses will tell you how careful they will be and how well they take care of your stuff, how precious your belongings are to them, how they only operate with their OWN trucks, how they are professional and on the business to please customers, only to ignore your phone calls when all he said becomes nothing but a BIG, FAT lie and your personal belongings have either been damaged, destroyed or lost and all he said is nothing but a bunch of fluff. From rolling down your furniture down the stairs, to piling up boxes on top of others CLEARLY marked as Fragile, to cramming all of your belongings into a very small space totally ignoring the damages it will inflict on them, to hiring another completely different company to do your moving, to delaying days on delivering everything Manager, Bill Baggett is another joke. He will be in touch with you every hour until you sign the contract of moving. He will tell you, in fact PROMISE you, the same thing as his ‘manager’ and owner, Moses, did. But when the first problem arise, you will be lucky if you can talk to him and when you do, he will tell you he knows nothing about the department who works and resolves that kind of problem and cannot help you. Look at the pictures as they speak for themselves. And do yourself a favor and stay away from this company at all cost! Be CAREFUL and read the contract very well if you make the MISTAKE to go with them. If you want additional details, feel free to contact me. I will keep posting this review at least for 2 years, no stop. If I can help a few customers to avoid this company and the pain they will inflict on you, I will be more than happy. Do NOT trust on their pretty pictures they post on their Facebook and other sites. Just do NOT!

9. D

   Dannielle

   Source: MoveAdvisor · Stoughton, MA to Fort Lauderdale, FL

   12 Jun 2018StudioPaid $1,200

   Very Unprofessional / Poor Service / They do not show up /.

   The service started out professional with many promises to keep dates of pick up and delivery from Nani an employee of the company. Then the pick up date with a time frame of 11:00 – 1:00pm and this time comes and goes with no phone call. From 1:00pm until 9:00pm at night every attempt goes un answered until about 9:30pm we finally get a response from Nani only to be told her supervisor is not answering her because it’s a holiday weekend. The next day after continued calls we get a response of we will be refunded the deposit and my daughters belonging will be picked up two days later than the original pick up date of Sunday they will now be there on Tuesday. Come to find out they sub contracted with another company (which we found out a week later) because they said our truck was over booked with other peoples things. Now her delivery date is still supposed to be the same per Nani. My daughters things are eventually picked up after a few different time changes and confusion between the dispatcher and Smart Van Lines promise of ONLY a 1 hour time frame, turns into a 3 hour window with new company. Which, usually is not a problem, but again we were promised one thing and received another. Then we call regarding the refund and this goes from Nani promising to be the point of contact to hanging up on us and not taking our phone calls regarding when we would receive the deposit back. Fast forward to Jonathan who seems like he does not know we are supposed to receive a refund and when ask do you keep that info in your system about customers state: “No we o not” so I let him know I had it in emails the communication from Nani and myself and the deposit. He then stated he would call me back and I waited a day with no call, which is common practice for them. Then call again and they state they will refund the $300.00 deposit, which they tried to only refund $150.00. It then take me an additional week after calling every day, which they would send me to voice mail, and having to call from different numbers to get them to take my calls to get my daughter her money owed of $150.00 with no the help of Alex. This took 2 weeks just to get them to get on the phone and give my daughter her additional money owed. This doesn’t even to begin to discuss the missed dates of delivery that took up to 2 weeks just to receive her belongs with dates stated and no one would call when the days and times passed for delivery. You would have to call every day just to see if they changed the days of delivery. Smart Van Lines is very unprofessional and misleading regarding the service they will provide you. When they say they will call you back it takes you calling them back to get any answers. The office and dispatch to not work together, and they have a poor system of pick up and delivery. Also, yes I do have all the emails of proof. I suggest if you hire this service you take at least 2 weeks of clothes, be prepared to buy a blow up bed, do not send your dogs crate down you will have to buy a new one. If you start a new job take those clothes with you as well, bring enough supplies for your home because you wont get them for a while. Also, make sure you have someone available to get your things when they finally do show up, because they are not to concerned at delivery with last minute showing up if you can now actually be home to open the door.

10. L

    Lori

    Source: MoveAdvisor

    17 Aug 20172-bedroomPaid $2,000

    Poor company.

    This company does not honor their binding contract. This company did not,pick up on date stated nor have delivered belongings on date stated. They have also increased their costs beyond contract. Not only this but my kids belongings still haven't left FL when picked up on 2nd. How do you call yourselves a reputable comany? My kids have moved to TX and still waiting!! You need,to make this right.