Superior Vanlines

Reviews

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1. C

   Cristina J.

   Source: MoveAdvisor · Palm Springs, CA to Chicago, IL

   26 Apr 20201-bedroomPaid $1,100

   Great job. Even with everything going on right now.

   I just finished a move using this company and I must say, they really did an almost unbelievably good job. Unbelievable because I only went with them because they were the lowest price. I found their sales team to be very informative and experienced. Also, nearing the end of the move, speaking with customer was easy and great too. Anyone reading this.. stay safe, stay healthy. I hope you are reading this in the future, when this is over :).

2. N

   Noreen B.

   Source: MoveAdvisor · Peoria, AZ to Spartanburg, SC

   9 Apr 20233-bedroomPaid $8,000

   Moving Experience

   Moved from Peoria, AZ to Spartanburg, SC cost $8000, $5000 in damages and $3000 in missing property. Delivery was 30 days. settlement offer is a slap in the face. SUPERIOR VANLINES (U.S. DOT# 3028843) is NOT authorized by FMCSA to transport or arrange the transportation of Household Goods.

3. J

   James E.

   Source: MoveAdvisor · Henderson, NV to Fenton, MI

   26 Dec 20221-bedroomPaid $3,000

   Fraudulent Activity

   As a Police Detective I strongly advise you avoid this Company at all costs. 12/26/2022. So many damage claims and unwillingness to accept responsibility or be contacted

4. M

   Melissa M.

   Source: MoveAdvisor · Dallas, TX

   15 Nov 20221-bedroomPaid $2,300

   Nothing good to say

   my dealings with Superior Van lines located in Las Vegas Nevada on South Jones boulevard. First they were late three days on picking up my stuff, the contract that they had was $300 more than the contract I had. the customer service is horrible they do not want to hear about anything or try to fix anything. the delivery is with an 18-wheeler and if they feel like not delivering your stuff they won't they were fully aware that I live in an apartment complex and that their driver might not be able to drive it in, other 18 wheelers have entered the complex without any problems but they refused and said I had to get a shuttle and charge me $350 more. I told them I didn't have that money. so they proceeded to put my stuff in storage charged me $400 more and is now holding my belongings hostage. I have a clue where it's at and now I not only have to pay them the $400 more but have to get people to move my stuff and rent a truck on top of that. even though that's what I paid them for they said they deliver door to door service that's not true. hopefully if and when I get my stuff it is all there and all intact

5. D

   Dan A.

   Source: MoveAdvisor · Henderson, NV to Gold Beach, OR

   13 Oct 20223-bedroomPaid $12,100

   Rip off company

   Our move from Henderson Nevada, to Gold Beach Oregon was a fiasco from the start. We were quoted a total price of $6,000. By the time it was over, the price went up to $12,100. Our original salesman was Matt, So nice and helpful on the phone and made sure we had his direct phone # to help with everything. Not, once they had our down payment money, would not answer or return calls. Four days before the move, we received a phone call to count the boxes to be moved, at that time, the price jumped to $8,700. We were told there would be two professional movers and a Forman to over see the move. Not, there were two local movers with a 26’ Uhaul truck. Once they started to load the truck, every piece was tagged and counted. After the truck was loaded, the price went to $12,100. I was then told to either sign all the paperwork or they would unload the truck. We had two days to be out of our house due to the sale of our home. There were several items that were damaged by the movers. This shady outfit offers $0.60 per pound per item to repair/replace and damaged items. A new $400 metal cabinet was destroyed and they are offering $60,00 to replace? An insult to say the least. By the time we received our goods, the process went through four different company’s. There are too many items damaged to mention. Please do not use this company for your move. Bait and switch. ANYTHING BUT PROFESSIONAL.

6. E

   Ellen S.

   Source: MoveAdvisor · Las Vegas, NV to Catoosa, OK

   9 Mar 20221-bedroomPaid $3,000

   mover out of Las Vegas/ Superior Van Lines

   I am writing this review on behalf of my 86 year old Mom. This company totally scammed her. Cost was Way more expensive than original quote. They broke lamps and furniture that was supposed to be cover by a company called csipros.org. This company would not stand behind the contract of damages either. They held up the claim for months and then after the expiration of the contact they said, Sorry but too bad we closed it out and you are not entitled to damages any more. My mother is on fixed income and has to live with broken lamps and furniture. BE VERY AWARE OF THIS COMPANY. They do not stand behind their word.

7. T

   Thomas C.

   Source: MoveAdvisor · Avondale, AZ to Hagerstown, MD

   13 Sep 20212-bedroomPaid $12,500

   worst mistake of my life

   you will regret doing business with these criminals . i would burn my belongings before id do business with them again again. for what they charged i could have replaced all my belongings. these are the worst of people that are on this planet. my horror story is ongoing , probably going to hire a lawyer just to get them to pay attention.

8. R

   Robert N.

   Source: MoveAdvisor · San Diego, CA to Tampa, FL

   12 May 20213-bedroomPaid $12,000

   Be aware - they are criminals

   Do Not use this company. They are deceiving, and borderline criminal. My original $7k estimate to move across country ended up being over $12k. They will ask you for a list of all your stuff, then give you a way lower estimate of what it actually is. My 1700 CuFt turned out to be 2700 CuFt. At $3.50 per CuFt - that's $3500+ The Criminal part: After the movers packed everything up and gave me a final bill - they added a 10% TIP on the bill and told me that if I didn't pay it, my stuff was not guaranteed to show up undamaged !!! He also threatened that additional charges would be added for a 'shuttle service' if I didn't pay the tip. The Movers showed up 2 days late, were smoking pot in the truck, and had a different 'friend' inside the cab each day. They will tell you what you want to hear, but PLEASE read the small print. my promised 10 day arrival time was 3 weeks. Now I have to deal with claiming Damage. An absolute nightmare.

9. V

   Victoria A.

   Source: MoveAdvisor · Las Vegas, NV to Raleigh, NC

   11 Feb 20213-bedroomPaid $4,125

   DO NOT HIRE Superior Van Lines

   Stay away from Superior Van Lines and All Moving USA.Four months later, I am STILL waiting for my belongings to be delivered! I hired All Moving USA which is the moving broker company and I was working with a woman named Wendy. They picked Superior Van Lines moving company to move me from my 3 bedroom apartment in Las Vegas, Nevada to Raleigh North Carolina. The Superior Van Lines movers, Casey and another guy (can’t remember his name, maybe Andres), picked up my belongings on October 8, 2020. They were really nice, friendly and very professional, so I was glad that I ended up with really nice movers. I even took pictures of them and tipped the guys $100 bucks each. My F.A.D.D. (First Available Delivery Date) was October 14, 2020. The attached pictures are the 2 movers that picked up my items. Casey told me that my stuff should be delivered on October 19. I didn’t think that would happen and I was fine with that. I was aware that per my contract it could take up to 30 business days for delivery. No problem. I had paid $1583 for deposit when I booked the order and gave the movers $1271 at pick up plus the $100 tip to each guy. I am supposed to pay another $1271 at delivery, which hasn’t happened yet. As of today, February 11, 2021, 4 months later, my stuff still have not been delivered to North Carolina. 4 months! I have contacted Superior Van Lines numerous times. Usually I’m on hold forever and they end up hanging up on me. On the times I was lucky enough to talk to a person, I was told every time that they have no updates and that they’re waiting for an available truck to come to North Carolina. I’ve also been in communication with the broker company, All Moving USA, with a Jennifer Knox via email and she keeps telling me the same thing, that they are waiting for a truck to come to North Carolina. I am appalled and shocked that this company, what I thought was a professional company, would have no regard to a paying customer once they got my money. Why would they commit to moving me when they couldn’t honor the delivery? I would’ve been fine with a little delay but 4 months? I've been scammed. I have pictures of the movers and photos of my belongings/boxes and household items. I feel betrayed because the movers were really nice to me and took great care of moving my stuff in the truck. I have a medical condition and the tremendous stress of this situation has caused me to flare up and I ended up in the hospital in December. I submitted a complaint to the Nevada Attorney General’s office about the moving company. I contacted the Las Vegas police department and the receptionist suggested that I file a civil suit. I do plan to contact a lawyer for a consultation to see what they suggest as my next step. I don’t want any money. I just want my stuff. I have sentimental items that cannot be replaced. I had moved to Nevada in 2017 to care for my elderly mother and became her caregiver. She passed away and that’s the reason I moved back to North Carolina. My elderly father also passed away due to COVID. So i was still grieving my parents' death and then to deal with this moving fiasco is just too much. Needless to say, do not hire Superior Van Lines to move you. Not once did anyone call me to give me status on when my stuff will be delivered. I’ve been the one contacting them constantly. After 2 months of sleeping in an air mattress and a metal chair to sit on, eating Thanksgiving dinner on the floor, in December 2020 I finally decided to take out a loan to buy some basic necessities and furniture so my kids and I could spend Christmas in my new apartment. Another 2 months after that, fast forward to today February 11, 2021, I still don’t have my furniture and belongings. I’m going to be reaching out to Las Vegas local cable news networks to see if they can help expose this company. Both companies. I don’t know what else to do since I’ve never been through this before. I’m going to call the police department again to see if they will accept a police report filing on my situation. If anyone has any suggestions please feel free to contact me at avicrey65@yahoo.com.

10. M

    Marin S.

    Source: MoveAdvisor · San Diego, CA to Boulder, CO

    10 Feb 20211-bedroomPaid $1,100

    Avoid them

    Terrible. Took them over 3 weeks to deliver. Some of my stuff is missing, boxes were broken and damaged. I called them every day for 2 weeks and everyday they lied to me saying the truck just left and was on it’s way. Eventually they stopped responding to my calls and emails. Delivery truck driver didn’t give me enough notice before his arrival. Avoid using their services at all costs