Trans World Van Lines INC

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. G

   Gloria P.

   Source: MoveAdvisor · East Brunswick, NJ to Houston, TX

   16 Apr 20204-bedroomPaid $7,200

   Thank You!!

   Excellent work by the entire staff over at Transworld Van lines. This was a relocation we had reserved over three months ago and we’re terrified with what’s going on in the world. We were forced to move due to her job opportunity but the silver lining in it where is that we were going to a location that was less of a hot zone then we were previously in. Our sales rep worked with us rigorously to make sure our list was accurate and whatever packing we needed to have done on our end was completed so the movers were just show up load the truck and go. They have a reputation for doing high-quality work and the reviews online reflect that. They took all necessary safety precautions to keep our family safe and make sure none of our goods were contaminated. They went above and beyond for us and we are grateful that we found them to begin with and would absolutely work with them again in the future if it came about. Any questions or concerns that we had somebody was always available at the office or at some remote location. We were constantly giving updates and never had a doubt during any time while our furniture was in transit. Thank you all and continue to say safe and God.

   Response from Trans World Van Lines INC

   Gloria, Thank you for taking the time to share your experience during this pandemic! Trans World Van Lines takes pride in providing outstanding service. We hope to see your family and friends for any future moving needs. Thank you! Respectfully, Trans World Van Lines.

2. J

   Jen B.

   Source: MoveAdvisor · Chicago, IL to Oklahoma City, OK

   13 Mar 20203-bedroomPaid $6,300

   Made easy.

   I was worried I wasn’t going to be able to find a moving company that would move my household as well as my office. Not only the trans-world Van lines both pick ups but they did the office pick up charge. Naturally we paid for the space on the truck at the office furniture took up but they did not charge us for the additional pick up. They understand that money is hard on everybody right now especially with what’s going on in the world. They were always sincere and treated us with respect as well as the actual movers that showed up to do the physical work. We were periodically checked in on leading up to them to make sure we had all our ducks in a row. They told us one of the best ways to save money where is the reserve them off as early as possible because we can always adjust the list the closer we got to the move and that’s exactly what we did.We put our trust in them and took all their advice and it paid off tenfold. It’s not as easy as you think to find a reliable mover her but I will tell you that this is one of them and my advice to anyone would be to call and get a quote just to see for yourself. I hope your experience will be as good as ours was.

   Response from Trans World Van Lines INC

   Jen, Thank you for taking the time to share your experience! Trans World Van Lines takes pride in providing outstanding service. We hope to see your family and friends for any future moving needs. Thank you! Respectfully, Trans World Van Lines.

3. D

   Dora C.

   Source: MoveAdvisor · Saint Georges, DE to Lancaster, NH

   12 Mar 20203-bedroomPaid $7,800

   Took time.

   Unless you’re rich we’re just feel like wasting thousands of dollars then you’re probably better off calling one of the major Van lines out there. Unfortunately yet fortunately we are not either of those things. We are to hardworking people that do not have money to waste. We did a lot of research before deciding on Transworld Van Lines. They spent over an hour with us on the first call and probably invested close to 5 hours all together between all calls and emails making sure we had this all right. They provide a sense of comfort knowing they’ve been doing business for so long and make promises that they actually keep. Our furniture was blanket wrapped tightly and boxes packed correctly so they would blow out from the bottom or crush other items. We watched them work very closely and you can tell when you have true professionals. We had no idea about this website before hiring them for the move and seeing what we see now is no surprise. They are very good at what they do and we highly recommend them for what it’s worth. Thank you.

   Response from Trans World Van Lines INC

   Dora, Thank you for taking the time to share your experience! Trans World Van Lines takes pride in providing outstanding service. We hope to see your family and friends for any future moving needs. Thank you! Respectfully, Trans World Van Lines.

4. D

   Dina B.

   Source: MoveAdvisor · Chadwick, IL to Lanham, MD

   11 Mar 20204-bedroomPaid $7,800

   Not one bad word.

   I can’t think of one bad thing to say about transfer of Van lines in the service they provided for my family and I. I’ve read many great things online but I’m a skeptic and had to see for myself. Anytime we called our sales rep was in a good mood and did whatever he could to make sure we got exactly what we wanted within reason and within our price range. There was never a time we couldn’t reach him and that was probably the biggest selling point. The furniture came the same way it left in a shorter time frame then they originally told us. We were ecstatic. Never imagined it could go this well. They are not a company for the rich they are a company that works with you and is flexible with everything from pricing to scheduling. As you can see I am just one of the many who have had this type of relocation. They are the actual moving company and really good at what they do.

   Response from Trans World Van Lines INC

   Dina, Thank you for taking the time to share your experience! Trans World Van Lines takes pride in providing outstanding service. We hope to see your family and friends for any future moving needs. Thank you! Respectfully, Trans World Van Lines.

5. T

   Tim R.

   Source: MoveAdvisor · Boulder, CO to Sacramento, CA

   10 Mar 20204-bedroomPaid $8,800

   Great job.

   Transworld Van Lines came as a referral from a close friend. He had used them about three years ago and told us it was the best move or ever hired and he moves more then the average person. Everything he told us about the company turned out to be true. They are not moving brokers and everybody that works for them is employed by them as well as trained by them. They were the most affordable company out of the ones we spoke to. They work fast but at the same time make sure the job is done right. Our furniture was wrapped right and the truck was loaded correctly so nothing would fall and crush other items. Our biggest fear was items would be lost in transit or dropped off at a wrong destination. The company has the ratings and credibility of one of the best out there because they are. Trust the fact if we need to move again you are our first call.

   Response from Trans World Van Lines INC

   Tim, Thank you for taking the time to share your experience! Trans World Van Lines takes pride in providing outstanding service. We hope to see your family and friends for any future moving needs. Thank you! Respectfully, Trans World Van Lines.

6. D

   Dame T.

   Source: MoveAdvisor · Nebo, KY to Saint Bernard, LA

   2 Mar 20204-bedroomPaid $6,000

   Honor.

   It was an honor to have worked with Transworld van lines. Restore so many good things online about them we couldn’t resist giving them a call. The first thing we noticed is that they have a formula that they follow that is much different than many of the other movers that we spoke to. Theyve been in business for many more years and the competitors and have a certain way to themselves that makes the customer feel at ease. I’m not very good at writing these type of things but what I can say that this relocation went perfect. I rate you five stars and I truly can say that you earned each and everyone of them. Moving is not as simple as you think it is don’t realize that until it’s time to book the move. We put our trust in you and it paid off dividends. Great job.

   Response from Trans World Van Lines INC

   Dame, Thank you for taking the time to share your experience! Trans World Van Lines takes pride in providing outstanding service. We hope to see your family and friends for any future moving needs. Thank you! Respectfully, Trans World Van Lines.

7. T

   Tara F.

   Source: MoveAdvisor · Baring, MO to Flagstaff, AZ

   25 Feb 20203-bedroomPaid $6,300

   Pro.

   Trans World Van Lines was as professional as it could be. They listened to us and made sure we got what we were looking for. We got our pickup dates as well as our delivery window. The movers that showed up were very clean as they walked through our house. There were no holes left in walls and no mud tracked through the home though it was raining that day. The position the trailer in a way where it was not an inconvenience for our neighbors or surrounding blocks. The sales representative as well as quality assurance stay with us from the first phone call to the last phone call. I’m so glad to have found this company and didn’t run into any problems especially have charges on deliveryuThe sales representative as well as quality assurance stay with us from the first phone call to the last phone call. I’m so glad to have found this company and didn’t run into any problems especially upcharges on delivery.

   Response from Trans World Van Lines INC

   Tara, Thank you for taking the time to share your experience! Trans World Van Lines takes pride in providing outstanding service. We hope to see your family and friends for any future moving needs. Thank you! Respectfully, Trans World Van Lines.

8. M

   Michael T.

   Source: MoveAdvisor · Valdosta, GA to Lincoln, CA

   22 May 20203-bedroomPaid $7,500

   My Move.

   So all was fine with original quote then the movers showed up almost an hour late. Quote jumped $1800 dollars. Guys were quick to pack but packed stuff half assed. Had I not been there several paintings that my kids had done would have been ruined. They took the clothes out of the dresser drawers to use more boxes and take up more space. I was missing bed hardware and then looking for legs to a dresser was in a complete different one. Some items are damaged beyond repair and some if its not replaceable. I watched boxes of heavey stuff be loaded on top of stuff that was light or on stuff that was in plastic bins. The truck also left big oil stains in my driveway of the rental. Not sure if that's taken out of my deposit yet or not. The movers also were asking for a 10% tip for packing my stuff. Which I think was pretty ballsy. Ive had 6 military moves and my stuff was handled much better than this. The only reason this is a 3 and not lower is because of the delivery driver Zion. He moved everything in by himself and worked his tail off.

   Response from Trans World Van Lines INC

   Michael, I do apologize for your experience and we take our clients concerns and feedback very serious. I will have the claims department follow up with you. After you have fully unpacked, we send you a claims form and handle it accordingly. Please allow us to resolve this for you. Regards, Trans World Van Lines.

9. T

   Tenikka R.

   Source: MoveAdvisor · Birmingham, AL

   10 Jun 20212-bedroomPaid $4,000

   Awful Experience and robbery

   This company overcharged me for sq.ft. On the truck. Upon delivery many my things were missing or broken. I put in a claim ONE YEAR AGO and nothing! Like I haven’t heard from a single person! When you can, the automatic recording continues to repeat the same thing no matter what you press. They charged me thousands and basically stole and destroyed valuable things.

10. E

    Ekaterina F.

    Source: MoveAdvisor · Geismar, LA to Middlebury, CT

    25 Jun 20204-bedroomPaid $7,500

    Horrible experience.

    1. Underestimated the cubic footage! I held several big items back and it still ended up paying way more!! 2. Never on time! The delivery window means absolutely nothing. 3. When seeking help - can't get hold of anyone! When finally get someone on the phone - they fail to follow up, time and times again! 4. Delivered one week after the promised date! The truck driver blames the main office, the main office blames the truck driver! 5. They picked up my furniture in one truck, to my regret brought it back in a totally different one!! 6. Never gave me a list of the items they picked up! 7. They dropped everything in my garage and drove off! Did NOT take things where they are supposed to be! They didn't even unwrap some items! 8. After they left, I realized I was missing an item! Called the office - they asked me if I had the list, but I was never given that list! They are still looking for it! 9. The customer service is horrific! They are treating you like they are doing you a favor and I still owe them, even after I PAID EVERYTHING UPFRONT! 10. I moved into a new home, so when they brought the furniture, I asked if they had a face mask and shoe coverings. They asked me if I had those items for them to wear. I said no. Then they said if I didn't like it, they could just get in the truck and drive back!! 11. While unloading 4 boxes out of the truck, they dropped all of them. The guys looked at us, smirked, and didn't even apologize! 12. My garage fridge came scratched and dinged, my corner writing desk's corners are gone, and the desk's hutch is completely ruined! When I asked them what happened - they simply said to call the office and fill out a form! 13. I called customer service numerous times! They told me they would send a local crew to put my items in place - never heard from them again! I totally have a feeling I got scammed. All the way! From the very first sales call, to my very recent and ongoing communication with the customer service. Horrific experience! Customer service only exists during the initial sales calls. Once they get that initial deposit - it's a totally different world, where you are treated with nothing but straight disrespect! They do get you on the hook, then fail to deliver every step of the way.

    Response from Trans World Van Lines INC

    Ekaterina, We would like to start off by saying, we apologize for your experience. We will not make excuses for how you feel but we will justify all aspects of your move that you failed to mention. There's a lot of notation on your account regarding your move. When you initially gave your deposit for an estimated quote, before your move you spoke with our Quality Assurance department and adjusted your inventory. On the day of pick up you had more stuff than what was on the inventory list and failed to mention this to us even after you spoke with QA. Your price was adjusted on site and for the contractual agreement of the dollar amount per cubic feet. The paperwork was done correctly and accurately, and you signed for it agreeing to the amount as well. It is not fair for a consumer to agree to something but then since it was not what you wanted you submit a poor review. You cannot expect to bring additional items on a truck and not be charged for them accordingly as it took up more cubic feet on the truck. Regarding delivery, your household goods was delivered on time as our transit time was stated to you several times 3-10 business days from your first available date of delivery that which you can receive the house hold goods in CT . You also went through a verification, upon booking where it is a recorded line and all the information you listed on this review was advised to you before hand. On delivery there was a long carry fee that you did not want to pay which forced the foremen to leave your stuff at a designated location as the offloading and your door were several feet apart. You also requested that the workers proceed with the delivery bare foot. But unfortunately, they cannot work barefoot and perform labor at the same time. All the charges pertaining to you were advised to you during a verification and listed on your contract as well. Every call made to our office was assisted accordingly and your account notated of such detail. Customer service worked as best as they could even while you kept important information from us to help keep your move consistent! The next step due to damaged goods upon delivery will be the claims form submitted back to us and us confirming details and closing the claims with a refund. The claim form was emailed to you yesterday 6/25/2020 and are still pending a response from you. Any questions please call in to customer service where assistance is given 6 days a week 9 am EST-9 pm EST Monday-Friday and Saturday 9 am EST-4 pm EST. Thank you, Trans World Van Lines.