Trinity Relocation Group

Reviews

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1. B

   Be T.

   Source: MoveAdvisor · Nashville, TN

   14 Sep 20231-bedroomPaid $3,500

   Overcharge and under delivered

   I hired them to move my things from St. Louis to Nashville. They charged me over $1000 more than what was estimated. They took almost a week to deliver my things, my furniture/other items were damaged, and they lost several items (including my golf clubs, trash cans, luggage, and other items). When I called their customer service, they didn’t help at all, instead they gave me a website to file a claim. A month has gone by and I still haven’t heard a word about my missing items. These people are scam artists and no one should ever hire them.

2. D

   Dan S.

   Source: MoveAdvisor · Jemison, AL

   4 Sep 20232-bedroomPaid $6,700

   Don’t hire them!!!!!

   Better have a lawyer on standby if you hire this company. Hired them to move me and they sent a third party mover. After my stuff was loaded into the truck my bill doubled. I was quoted $3200 for the move and the day of the move it changed to $6700. On top of that damage was done to my house and the movers tried to cover it up and didn't say a word to me. I found out after they left. Upon delivery day the driver attempted to refuse to show up but was made to come on the day I was told. Upon receipt of my items the driver asked for me to unwrap a specific piece of furniture. Come to find out my grandmother's china cabinet was destroyed. After I continued to inspect more of my items I found more damaged. Front load washer that the drum was completely disconnected from the inside of the washer, dryer had something dropped on the top and caved in and sides scratched right down to the metal, dresser had been dropped and top damaged. Filed a claim to get things repaired and replaced and got offered $150. I didn't accept this considering there was thousands of dollars in damages between the house I moved out of and my property. And getting told "it's how it's going to be and they wouldn't do anything else" even though there was insurance on this move and they even confirmed it but are refusing to remedy the situation properly is unacceptable, unethical and more than likely breach of contract. This company should not be in business at all. Just with the ethical issues that I have had to deal with. And we can't forget that I hired them to easy the stress of moving and has done the exact opposite.

3. L

   Leigh S.

   Source: MoveAdvisor · Columbus, OH to Daytona Beach, FL

   1 Sep 20231-bedroomPaid $8,100

   Info

   Anyone whom would like to talk to me about their move please contact me. I do not work for them. Look up yahoo and it’s GRTNURSEJL. This has been going on way too long and it’s time we all joined together. I wish I would of known what I do now.

4. D

   Donna M.

   Source: MoveAdvisor · Tucson, AZ to Chicago, IL

   10 Aug 20231-bedroomPaid $3,000

   TOTAL SCAM

   Should be zero stars !! DO NOT USE THIS COMPANY - TOTAL SCAM - Same exact experience with Caleb in customer service - told me I had more items than I was quoted on the estimated and won’t send me the list of items. I have photos of everything that went on the truck, my merchandise loaded and photos of what came off the truck. They won’t discuss the items with me. Said I had 6 wardrobe boxes - I had one. Corrupt and must be getting a kick back from the moving company they contracted with.They charged me an additional $600.00 because my items were “larger than I stated”. Total BS

5. S

   Shari P.

   Source: MoveAdvisor · Tampa, FL to Newark, DE

   4 Aug 20231-bedroomPaid $3,400

   DO NOT USE TRINITY

   Trinity relocation is a scam! They are not movers. They quoted me $2k and when the actual movers came they said it will be an additional $1400. I reached out to Trinity but their customer service Caleb said there were more items than I had estimated. I actually had less items and he told me “I’m delusional” and then he hung up. They are thief’s, liars, and extremely rude! I regret ever using Trinity and hope no one else ever has the aggravation I have had with this move. I still don’t have a date of delivery even though my son is moving into his college apartment in less than 2 weeks. Terrible terrible service! Corrupt at the core! Nothing exaggerated here!

6. B

   Bisola D.

   Source: MoveAdvisor · Richmond, VA to Denville, NJ

   31 Jul 20232-bedroomPaid $4,369

   DO NOT USE: Horrendous Experience

   This company is a big scam!!! Absolutely Terrible! Do NOT use them! My experience with them is the worst I have ever had in all my years of moving interstate. Their estimate was a sham, and I ended up paying thousands more than their estimate after the movers came. The actual movers recalculated my entire inventory, and when I spoke with their customer representative, Lisa, she was rude and argumentative. I was on the phone severally with their agents and was not told any of the hidden or extra fees that I could incur, which was frustrating. My move was less than 350 miles, and I was assured that I would get a next-day delivery because of the short distance. The movers came late on the day of pick up and changed my delivery date multiple times. I didn’t receive my stuff until 4days later, and I wasn’t even told ahead of time so I could plan accordingly. I have been requesting my final invoice for a month with no way forward. These people are incompetent and unhelpful. I didn’t read the reviews, and I wish I had because all the bad reviews are 100 percent true! Moving is already stressful, and people hire movers to make it less stressful. However, this sham of a company made it extremely stressful, anxiety-provoking, and frustrating! Please take your money somewhere else where you would have truthful, considerate, and professional movers working with you!

7. M

   Mary M.

   Source: MoveAdvisor · Erie, PA to Abilene, TX

   31 Jul 20233-bedroomPaid $3,000

   DO NOT USE THIS COMPANY!

   DO NOT USE THIS COMPANY!! We have had a horrible experience with this company. Everything seemed to be going smoothly with our move until our pick-up date was MISSED. After not being able to reach anyone the whole day, we sent an email cancelling service. They showed up the next day, after we were already in a panic and had rented a u-haul. They have been unwilling to reimburse any of our deposit that we paid. Ridiculous service and business model!!

8. D

   Dale K.

   Source: MoveAdvisor · Burlington, NC to Muncie, IN

   17 Jul 20231-bedroomPaid $2,791

   Beware!!! Horrible experience.

   Be warned! This company is very hard to deal with. Do not trust any verbal agreements/statements with them as they often do not pan out (read the "1000" pages of papers that they send you carefully). I was originally quoted $2267.73 for the services requested, but I was charged $2791.00. The reason why I was told I was charged more is because of extra cubic feet of stuff being moved. However, I was told several times over the phone when talking with Trinity members that I was so far under the minimum cubic feet load that I could add “20-30 boxes” of stuff and I’d still be under. I added 3 boxes. One box was 76x40x10 inches (item 1), one was 26x50x5 inches (item 2), and one was 22x24x14 inches (item 3). I notified Trinity well in advance that I had added items 1 & 2 and I asked for confirmation that I was still under the cubic feet requirement which I was ensured over the phone that I was. Trinity’s customer service has been awful. They did not respond to many of my emails, text messages, and phone calls. And when I finally got to talk to someone, they were often not helpful and sometimes rude. Furthermore, I was often told conflicting information about matters that I had previously discussed with them. Additionally, there were many times when a representative would promise that they or someone else would call me back to resolve these issues “today” or “in 20-30 minutes'’, but then no one would actually call me back. Then I would call back a couple hours later and get told the same exact thing (and still no call back). Most recently, on Wednesday 7/12 I was told twice that day that I would receive a call back in 20-30 minutes. I am still waiting for that call back as of 7/17. The companies that Trinity used to actually move my stuff were often rude and severely lacked in communication. The movers scheduled the drop off for June 19th, but they NEVER came and no one ever called me to let me know that they weren’t coming that day as planned. They didn’t end up bringing our stuff until June 30th. I had called many times to lock down a drop off day/time with them after they missed their first delivery, but I was not given an answer until a phone call on June 29th around 10 pm. So my wife and I were just sitting ducks waiting for them during this time period which forced us to have to cancel a vacation trip. I had to call Trinity many times for updates (to no avail) since the movers were almost impossible to get a hold off. The movers even had the nerve to call me one night to complain to me that I had complained to Trinity about them. Trinity should not be doing business with companies like this in my opinion for these reasons alone (and there were many other issues by the way). And when I email or call Trinity for updates or for help, they shouldn’t be rude to me or ignore my calls/messages. There are more issues that we had, but I am sick of typing. If you'd like to see other issues, just look up there reviews on Better Business Bureau. Most of these are very relateable.

9. L

   Luke P.

   Source: MoveAdvisor · Austin, TX to Chicago, IL

   19 Jun 20231-bedroomPaid $3,600

   Cross state moving was terrible

   Trinity helped me move from Austin to Chicago. Took 2-3 weeks to get my items and the customer service was awful. Would not recommend. Use another service for cross state moving - this is not an honest company.

10. A

    Ann P.

    Source: MoveAdvisor · Cotuit, MA to Yarmouth Port, MA

    3 May 20233-bedroomPaid $11,000

    Awful company

    This company promises one thing, and then does not follow through. They never tell you that you CAN have an in house estimate of house contents verbally. A verbal estimate given is WAY lower than what one will pay. A move from MA to MI was originally estimated at $6800. Over two weeks prior, I informed them to put into free storage for a month instead, as the move would now just be in state. I was told over the phone, that the move should then be approximately half. They never lowered the price. When movers came, they walked through the house and had me sign papers. After the final load up, I was then told the cubic feet went from 1081 to 1996. Cost now was $11,000. A year ago, a move from RI to MA with MORE furniture cost $7500. This company wants to charge $11,000!! Worst service ever. Do NOT trust them.