Two Small Men with Big Hearts

Reviews

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1. A

   Andrew C.

   Source: MoveAdvisor · Regina, SK

   6 Nov 20231-bedroomPaid C$800

   Got screwed

   Called 2 weeks before my move. Asked for packing and moving. Told them I’m disabled and can handle about %95 of the packing but space and my limitations meant I couldn’t do the last %5. They cancelled the packing, they started loading the truck and only mentioned it after I asked. I was not told on either of the confirmation calls it was being cancelled nor was I even asked about it even though the owner said the form said I might need packing. Maybe confirm what’s needed in those confirmation calls? Then I was blamed by the owner for not complaining, as well as the office girl screwing up. I did my part. Arranged the service, explained my limitations and requested the help. It’s not my fault that I didn’t call to immediately complain, I was busy moving and was told it was cancelled and not that I could complain and someone would come. Called on the Monday morning, my move was Saturday morning and I was exhausted from dealing with their screwup, and asked about help moving my stuff. Nope. Just blamed me for not complaining and the office girl for not doing her job. If you have any physical limitations or need to move %100 of everything reliably that day, go elsewhere. They’ll just screw you over and blame you. I’m lucky that I owned both properties, but if I was renting I’d have been screwed trying to move all the stuff they refused to do last minute. Have used this company in different cities across the country. Never again and I will never EVER recommend this company to anyone with any kind of disability in Regina. They’ll just take advantage, blame you and make you pay full price while leaving you hanging trying to sort out your move.Get a friend with a truck. At least it’ll be reliable.

2. J

   Jocelyn B.

   Source: MoveAdvisor

   5 Jul 20231-bedroomPaid $1,400

   WORSE MOVERS EVER

   You could tell they were paid by the hour….so pathetically slow! We were quoted $900 and were charged $1400 and I had to help them for three hours or the move would not have ever been completed! We used Red deer location…don’t do it….totally disappointed!

3. K

   Keith H.

   Source: MoveAdvisor · Cochrane, AB to Calgary, AB

   9 May 20234-bedroomPaid $2,783

   Move Review

   We would strongly recommend not using this company unless you are moving junk. We had a short move of 20 km . They arrived on time and the people were friendly. However after we reviewed the large furniture after the move almost all pieces had scratches and a large solid wood queen bed had pieces broken off.A bed worth $5000 was so damaged it could not be repaired. They had not wrapped and must have just thrown on the floor. Unfortunately we did not inspect all the furniture till they left. In fact I had even tipped the men for an efficient move. They didnot leave the bolts and when we asked for them back and the pieces they broke off they said they left behind. The end result was over 10000 to repair or replace and we received 65 cents a pound or just over $600. They hide behind the internet and you can never talk to someone. No accountability and could care less of the damage done to your furniture. It looks like paying out a certain amount for damages is part of their business model.

4. K

   Kim R.

   Source: MoveAdvisor · Red Deer, AB

   30 Jan 20232-bedroomPaid XCD 1,500

   The worst ever

   This moving company was by far the worst experience I have ever had. I hired three guys to move me thinking it would be cost effective. They moved like snails, were extremely rude to older tenants at my new place. I was overcharged. When I came home I nearly cried. They dumped so many boxes in the living room, although they were labeled. It was absolutely terrible. Do not use them.

5. C

   Carl N.

   Source: MoveAdvisor · Cranbrook, BC to Rocky Mountain House, AB

   11 Aug 20224+ bedroomPaid $5,000

   two good moves and one bad and that is the end of my business

   Calgary office, mover name ryan dumb as brawny can be. packed truck in evening, half only, to finish the packing next day, drove around town looking for a hotel, so of course everything tumbled down that any brainiac should have expected. Then he blames my wife for how she packed the boxes. Moved a dresser full of clothes without emptying each drawer, using muscle but no brain, and then blamed my wife for packing too much into the dresser. did not use dolly or a hand truck. just dumb people. 1 bad experience and I will never use these guys again.

6. M

   Melissa R.

   Source: MoveAdvisor · Saskatoon, SK

   26 Jun 2022Partial movePaid C$698

   Disappointed

   My daughter scheduled a move with these jokers for a timeline between 1-5 pm They showed up several hours later and even tried to get out of doing the move. They then asked if they could leave shoes on and walk on carpet when it was raining outside. My daughter said no because it was a rental. They then wanted her to move everything into hallway!! Umm how about you take your shoes off and move it…that’s what you are being paid for! They proceeded to do the move. Now to the part that pees me off the most: She had 1-two piece sectional 2 end tables 1 Tv stand 2 chairs and table for patio 1 water cooler 1 double bed frame 1 double mattress and box spring 1 small dresser 2 small little ikea cubes 1 mirror THAT was it!! We moved her boxes and small items ourselves!! They charged her $700 for that, a travel fee and gas fee for a 10 minute drive!!! I am completely disgusted at the service, the price and how late they sauntered in there. We could have paid two kids $100 to move sectional and did the rest ourselves had we known the crap service we were going to receive! DO NOT use these guys! They will rip you off!!

7. J

   Joelle F.

   Source: MoveAdvisor · Winnipeg, MB

   27 May 20224-bedroomPaid C$1,000

   An honest review

   The leader of the moving crew was cold, brusk and a somewhat angry person. The two young men that worked with him were hard-working and wonderful. There was some damage, some things were not put together correctly and tested before they left and they left a mattress at the other house so a walk through was not done. I played tag with someone from customer service from Alberta for three full weeks and then she stopped calling. She would not set an actual appointment time for a call. I cannot in all honesty recommend them. Customer service and accountability needs to improve drastically.

8. M

   Merridith K.

   Source: MoveAdvisor · Edmonton, AB

   24 May 20222-bedroomPaid C$1,546

   Never again.

   Really expensive. Took almost 10 hours to finish. I was supposed to have 3 people ended up with 2 but one did not speak great english and was really new so there was alot of mistakes. it took a long time due to that reason. Also they put somethings that were clearly marked to go to the condo into storage and they also lost the apartment elevator key. They only gave me $20 an hour off the price. Will never use them again.

9. M

   Marjorie S.

   Source: MoveAdvisor · Kingston, ON to Nanaimo, BC

   30 Apr 20222-bedroomPaid C$11,300

   UNPROFESSIONAL

   This was the worst moving experience I have ever had. They did a lot of damage, took items that did not belong to me and damaged them, charged me double for everything. VERY skeptical considering the recent exposé on CBC Marketplace. They walked away and let their long-haul partner take the heat. HIRE A PROFESSIONAL MOVER.

10. K

    Kristin P.

    Source: MoveAdvisor · Toronto, ON to Calgary, AB

    21 Mar 20224-bedroomPaid C$9,000

    Terrible, Frustrating Experience - DO NOT USE

    We hired Two Small Men to complete our cross-province move. I selected them initially because their responses were timely, information was clear, price was good, and moving time had our things out to us in just two weeks. I was really pleased. Then, the outsourced our move to another company (which I'm told is common), but somehow that became an excuse for washing their hands of everything I had been promised, including - but not limited to - my 2 week delivery timeline. When the new company called me, I was informed that my delivery would now take nearly a month. Two Small Men took no responsibility for this. We lived in our new house with next to NOTHING for twice the time that we expected to. Delivery dates kept bouncing around, and ended up taking even longer than expected. When I connected with them and requested some compensation for the terrible timelines, I was offered $70. FROM MY $9,000 TOTAL BILL. I would NEVER recommend this company to anyone. They may fool you with customer service at the beginning, but please know that their follow through is atrocious, customer service as you go is nil, and the whole experience will make an already stressful time abundantly worse. Not to mention, your initial quote will likely be way off the final price. Beyond that, after unpacking we realized that a large box of electronics and music gear was missing, along with an amp. Of course we were past the point where they would do anything, or claim any responsibility for this, so we lost hundreds of dollars worth of things with no opportunity to make a claim. Seeing that it takes time to unpack a multi-bedroom house, if you're in this situation, please unpack as quickly as you can and be really aware of everything you have. They WILL NOT CARE, so be sure to advocate for yourself early.