UniRelo

Reviews

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1. V

   Venkata C.

   Source: MoveAdvisor · Pittsburgh, PA

   1 Feb 20191-bedroomPaid $4,200

   Glad its over. Heed our experience!

   What is the minimum standard expectation to have from a company that ships your stuff across the world? If the expectation is just that they pick up what you give them from an address you give them and deliver it to the address you give them, then UniRelo meets those expectations. What we didn't realize is that UniRelo does a great job of only promising this while making it look like they do a lot more. On the surface UniRelo looks like a cheaper alternative to more "branded" shippers, but they end up costing the same and will cause you anguish for long periods of time with half promises. Here's our recent moving experience in detail: Moved from Pittsburgh, PA to Delhi, India. The estimate provided put the total cost at $1347 for 100cu.ft + $8.50 per additional cu.ft (which for our 224 cu.ft + 30% for paletization should have come to around $2900), but we ultimately ended up paying close to $4.2K for the whole shipment. The percentage for paletization is estimated to be 30% (see snapshot from quote). We were ultimately invoiced for 70% greater volume. Our total volume of shipment (non-paletized) was 224 cu.ft. We got billed for 382 cu.ft. When asked about this, we were told that they were helping us by making sure our stuff was handled properly. We chose to pack the boxes and everything ourselves, Unirelo gave us a time when they would pick up our stuff. On the day, 1 man (the driver) showed up with incorrect information about how many boxes he had to pick up. Following some coordination initiated and largely facilitated by us, we were able to get him to pick up all the pieces of shipment. In addition, we had to facilitate the moving of everything from our house to the truck ourselves as there was only the driver who showed up at the end of the day with no equipment (like a dolly or cart). We raised major concerns about the way our shipment was being handled. It was in response to our complaint about the way the TV was loaded and boxes precariously placed that they said they packed everything in 2 wooden crates in addition to paletization!?. Felt like they were punishing us (which raised the palettized volume to 70% greater) for raising concern about how they handled our stuff. Several follow ups were needed to get any documentation from them that looked acceptable. We were handed an empty document with no mention of what was picked up, instead they asked me how many pieces of shipment there are and wrote that number on the document and gave it to me. Eventually the driver got pissed off with everything, the people on the phone seemed to be getting angry with me for demanding that they at least give me a receipt for what was picked up!!? Following our past experience with moving countries, there is a formal process of identifying, tagging and noting down every box and item along with detail about what is inside them. Then a document is provided to us by the movers listing everything with a signature at the bottom. To get the Bill of Lading and Invoice, it required several follow ups. In addition, we were invoiced for custom and duty charges of 29K INR, apparently by the Indian Government. UniRelo has still not provided us with the bill or receipt from the government for this amount, despite us asking for this several times. They insisted that we pay the amount first before they can provide the receipt - our stuff could not be released without the money apparently. :( We should note in all fairness that the India experience was smooth, the stuff arrived early and was offloaded by two guys efficiently and in a timely manner with little fuss. In summary, if you should use UniRelo, pray that you are one of the lucky ones who is treated well by them. We read reviews before we used them, there was little sign of this happening, the allure was the price. If you do insist on going with UniRelo, have them pack your stuff, do not go for the all or nothing insurance plan. Best of Luck.

2. D

   Da G.

   Source: MoveAdvisor · Los Angeles, CA

   14 Jan 20202-bedroomPaid $4,000

   Nightmare don't use them.

   Not one star please do not use this company. they don't know how to do international shipping. they very good on emails once they get your money and shipment they don't give shit about your shipment. I send 20 feet container my understanding was that ones it will clear the custom the same container will arrive at my home no this was not the case so they off loaded my stuff into a 17 feet truck they dump everything on top of each other broke most of my items. I have pic video . before you book them please email me I will send you pictures exit8bh@gmail.com I will be taking them court they are on notice by my lawyer .please see the video how they unloading my table its 10000$ table they just pulling damaging the top and bottom also you can see how they loaded my stuff .its not company please contact me for more picture . if you want to get your stuff damage then you should use them.

3. P

   Pankaj I.

   Source: MoveAdvisor · Wilmington, DE

   1 Mar 2019StudioPaid $1,000

   Pathetic experience.

   AS per unirelo team, its not their responsibility to move your items safely to destination. You will get to know about their world class policies which will not make liable to what they are doing. They have authority to damage your items. You can not claim. If you moving to another country you might have false charge where they will provide official false receipts as well. In short they do not care about your items.

4. D

   Dinesh S.

   Source: MoveAdvisor · Naperville, IL

   3 Sep 20181-bedroomPaid $160

   Bad Service.

   I shipped one box from Chicago to Bangalore ,India on April 2018. They misplaced our box during the delivery in India. After doing the follow up for 2 months they said our box is stolen and compensation can not be given since it's not under insurance.Strongly recommend not use their service .

5. S

   Saravanan

   Source: MoveAdvisor · Milpitas, CA

   22 Jan 20181-bedroomPaid $900

   DONT ship with this company.

   I shipped 11 boxes from Milpitas, CA to Chennai, India. It arrived 3 months. Out of which 1 box got missed. They told they are searching for the box for 2 months. Sky2C who is dealing the indian shipment is very worst. They will test your patience. After 2 months that they told its lost. When I started claiming insurance, the insurance told that missing 1 box is not covered in the insurance. Never ever think about shipping with this company.

6. S

   Sandeep M.

   Source: MoveAdvisor · Newton, MA

   20 Nov 2017Partial movePaid $500

   Never use them.

   I shipped 4 containers through UniRelo, part of Sky2C and it was my worst experience ever. Never ship anything through these guys. The staff is utterly incompetent, they have almost zero customer service ethos. I had a nightmare dealing with these guys. My boxes were picked up and I did not hear anything after that. Even after continuous follow up with Rakesh (their operations guy) and others, they do not even respond. Finally after I threatened to lodge a police complaint, they responded and I found out that my boxes were lying in New York, 1.5 months after they got picked up from my home. Beware of these people and never use their services.

7. A

   Albina

   Source: MoveAdvisor · La Palma, CA

   30 Sep 20173-bedroomPaid $6,300

   0 star company.

   If you are planning to move to India beware of this company. 3 pieces of our furniture was delivered broken. When tried to make a insurance claim it was denied. There was non sense reason for denying the claim. The claims personal is rude and the team does not communicate among themselves. When the movers came to deliver our goods they were in a rush and didn't open all the furniture. 3 to 4 boxes are missing probably stolen. The insurance they offered was fraud. Buyers beware.

8. K

   Krishna P.

   Source: MoveAdvisor · Jersey City, NJ

   26 Jul 20171-bedroomPaid $2,400

   International Movement - No Show - Kept me waiting.

   I had a Very Bad experience with this mover, I Regret choosing them. Be careful, when choosing a mover. Don't go by the +ve reviews alone. My luggage to scheduled to pickup-pack-deliver to india today morning. they kept me waiting for the whole day and kept saying 2 more hours they will be coming and at last @ 11:00 PM, I concluded that it's a no-show I have planned my apartment move-out cleaning, vacating apartment, travel tickets etc., as tight schedule. Now, with them not showing up.. all my plans got chopped off an I am in at huge risk I regret chosing them as movers for my international move.. they wll talk to you sweet during the initial phases of quotes, scheduling etc., Hope you guys chose some one who is credible enough to do your job.

9. S

   Sean

   Source: MoveAdvisor · Santa Clara, CA

   25 Jul 20172-bedroomPaid $309

   Never ever use their horrible service.

   Never ever use their service. UniRelo, You guys sucks, the moving service is the worst I have ever seen. My move scheduled on July 22nd started on 1pm. And on July 22nd morning, the mover call me said I must start moving on 8am, and I must follow his schedule. What the * I was not at the location until 12pm that is why I need schedule to move at 1pm. I contacted Ben Smith, and the mover then said it would be fine to start on 12 pm. Then I wait until 12:20, there is no one shows up. I called mover (some guy name Steve), and he said he cannot find his helper. I called their supervisor (Lovelace) that guy was so rude and told me he will cancel the movement. You guys never honor your own business. I have attached the screen shot of the message communication. Also I still be charged for the $150 even you guys did not provide any service and run away in the last minute.

10. A

    Antima

    Source: MoveAdvisor

    11 Apr 2017Partial movePaid $942

    Unirilo moving experience was worst.

    They sent my stuff with missing item that was my TV after 7 months and we ended up with paying double the amount what we were told initially so beware of these CHEATERS and THIEVES.