United Pro Van Lines LLC

Reviews

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1. M

   Mark M.

   Source: MoveAdvisor · Hubbard, NE to Beloit, WI

   22 Nov 20232-bedroomPaid $3,540

   Great service!

   Great service, can't fault it. Ordering online is easy. They arrived early with quality equipment. They all packed up and moved into their new apartment in record time. I cannot recommend this company enough.

2. J

   Joseph G.

   Source: MoveAdvisor · Flint, MI to Naples, FL

   21 Nov 20232-bedroomPaid $3,675

   The driver arrived on time!

   I recently had a very good experience with this Movers. The coordinator who processed my request was helpful, clear and courteous. The driver arrived on time and put my things in order. I recommend this company.

3. P

   Phillip K.

   Source: MoveAdvisor · Benson, AZ to Napa, CA

   18 Nov 20232-bedroomPaid $3,478

   Packing service was excellent!

   Great service from the manager and his team who made moving stress free and easy. Packing service was excellent and they went out of their way to make sure my furniture was constructed as I requested in my new flat. I highly recommend it!

   Response from United Pro Van Lines LLC

   Great to hear from you, Mr. Key. We are so pleased that you took the time to share your feedback with us. We are determined to make sure each client has a great customer service experience while beginning a new chapter of their lives in Napa, CA. Your satisfaction is our ultimate goal. We hope that life is treating you well. If there is anything we can do to assist during this post-delivery period, please contact our Support Staff during business hours. Many thanks! Make every day great.

4. C

   Christopher F.

   Source: MoveAdvisor · Burton, MI to Pella, IA

   16 Nov 20232-bedroomPaid $3,625

   Packed my goods correctly!

   Very good packing and relocation services. This company has a responsive staff. Packed my goods correctly. Transferred safely and delivered on time. Thanks for helping me with reasonable house relocating services.

   Response from United Pro Van Lines LLC

   Good Afternoon Christopher F. ~ We are so excited that you allowed our Team to service your recent relocation to Pella, IA. And the best is yet to come. We wish you the very best in your home and if we can offer any further assistance or if a friend or family member is in need of relocating services, please let us know. You can take advantage of our Return Customer Program for extra savings. We would be honored to help. Many Thanks from the Team here at United Pro Van Lines.

5. N

   Natalia F.

   Source: MoveAdvisor · Maben, WV to New York, NY

   8 Nov 20233-bedroomPaid $4,752

   The movers arrived on time!

   The movers arrived on time and asked which room we wanted to put our items in. Their offer includes packaging and wardrobe hangers, boxes, tape, balloons and food foil. It's definitely competitive! Thank you!

   Response from United Pro Van Lines LLC

   Greetings Natalia F. ~ It was such a pleasure being able to assist you on your recent move to New York, NY. And we have helped quite a few of your family members as well, so everyone was taking advantage of the Friends & Family Referral Program. We pride ourselves on providing the truest estimate possible and executing moves with exceptional customer service. We appreciate customers like you for continuing to share your experience so we can help more people get to their new homes. If you have questions or seek additional information on any of the moves we have performed for you and your family, we would love to hear from you. Many Thanks, United Pro Corporate Staff

6. G

   George N.

   Source: MoveAdvisor · Chillicothe, OH to Fort Lauderdale, FL

   6 Nov 20232-bedroomPaid $3,672

   Good staff!

   The three delivery men carried my furniture to where I wanted them. They put down protective sheets on my floors, and unpacked and took away the packing rubbish. I am happy with the manager and its movers!

   Response from United Pro Van Lines LLC

   Greetings George N. ~ It is so wonderful to hear from you. The entire staff thanks you for those kind words. As you are getting settled into your new home in Fort Lauderdale, FL please do not forget to go over your post-move procedures and follow-up with any providers that can assist along the way. Referrals for debris removal, cleaning services and maintenance are just a few that clients forget to check if they are in need. Sometimes having a handyman or housekeepers for these big occasions are extremely helpful. We can link you up with services in your area if requested. We wish you the very best and please utilize our Customer Support Team for questions or a copy of your paperwork. Thanks again and have a blessed day!

7. D

   Daniel J.

   Source: MoveAdvisor · Sarona, WI to Springfield, MO

   4 Nov 20232-bedroomPaid $3,528

   Great service!

   My family is satisfied with all of their services and has no complaints at all. We appreciate your professionalism, precision and timely management as there was a lot to arrange during the move and the schedule was sometimes tight.

   Response from United Pro Van Lines LLC

   Great to hear from you, Daniel J. We are so pleased that you took the time to share your feedback with us. We are determined to make sure each client has a great customer service experience while beginning a new chapter of their lives in Springfield, MO. Your satisfaction is our ultimate goal. We hope that life is treating you well. If there is anything we can do to assist during this post-delivery period, please contact our Support Staff during business hours. Many thanks! Make every day great.

8. G

   Greg O.

   Source: MoveAdvisor · Augusta, WI to Westland, MI

   2 Nov 20232-bedroomPaid $3,520

   Great service!

   I wanted to move from my current city to another city and I was looking for a moving company to help me move. This Company was recommended to me and I gladly accepted. The crew arrived on time and had everything done within hours. I am satisfied with their services.

   Response from United Pro Van Lines LLC

   Greetings Greg Obrian; We are so pleased that you shared your positive feedback with us. It was a pleasure moving you & your family to Westland, MI. Our goal is to make sure each customer has a great experience and ends on a positive note. If there is anything we can do, please reach out to our Support Team and we will be more than happy to assist you. Have a great day & we wish you the very best in your new home.

9. P

   Pedro M.

   Source: MoveAdvisor · Milton, FL to Hyattsville, MD

   31 Oct 20232-bedroomPaid $3,587

   They arrived on time!

   After being let down by larger, supposedly "professional" companies, Manager had no trouble figuring things out. They arrived on time as promised and worked non-stop until everything was neatly loaded onto the delivery truck.

   Response from United Pro Van Lines LLC

   Greetings Pedro Miller It is so wonderful to hear from you. The entire staff thanks you for those kind words. As you are getting settled into your new home in Hyattsville, MD please do not forget to go over your post-move procedures and follow-up with any providers that can assist along the way. Referrals for debris removal, cleaning services and maintenance are just a few that clients forget to check if they are in need. Sometimes having a handyman or housekeepers for these big occasions are extremely helpful. We can link you up with services in your area if requested. We wish you the very best and please utilize our Customer Support Team for questions or a copy of your paperwork. Thanks again and have a blessed day!

10. V

    Vardan K.

    Source: MoveAdvisor · Las Vegas, NV to Waltham, MA

    28 Sep 20232-bedroomPaid $1,290

    Report FMCSA to get this fraudulent company license suspended

    Beware Scammers! On 9/6/23 I got a call from United Pro Van, Chris, who agreed literally with all conditions I made to move my furniture.hm an “attractive”deal for the route. I was asked to immediately pay $1290 to lock the deal.When I printed the contract I was shocked. Whatever I was told by Chris was a BIG LIE. He lied on multiple things (extra fees I had to pay once I get my stuff (including packaging and handling) I right away called back & here you go,NO ANSWER.I emailed within an hour asking to cancel and refund me.According to their contract full cancellation applies when its done within 24 hours of the order. They called & tried to persuade me not to cancel by promising not to change extra. But I already researched about this fraud company. Finally she gave up & told me that I would receive the refund within 45 days, HUH? That’s what verbally said but paper contact clearly says 14 BUSINESS DAYS. They finally admitted knowing I have the paper contact. I called them regularly talked to Kay, the rudest rep I’ve ever talked to. The way I was treated by her, I felt myself robbed.I reporting to FMCSA & will file a police report, BBB and FINALLY take legal action to get their license suspended. FYI, today was 14th business day. Another lie.They have system issue processor doesn’t work & they can’t refund. LIES…Every time I spoke to Kay she told me they still have time,14th bussiness day will be on 9/27/23. Now its the end of day. No refund! The system only works when charges but stops working when they refund. Now another trick, they sent me a screenshot! if I publicly report about the false case while its under review I they will forfeit the case.FYI,I already have cancellation email approved by you. ALL I WANT IS REFUND. I already found the owner and will also publicly post so everyone knows they are robbing people. All proofs I can provide. File FMCSA if you have similar case My order # is UP6550080, in case if they lie saying “we dont have such a customer”

    Response from United Pro Van Lines LLC

    Greetings Vardan Khachatryan; Our records indicate that the consumer signed up for services on 9/06/2023 and secured their reservation with a deposit of $1,290.00. The following day, 09/07/2023 09:20:57 am Our Customer Service Mgr. received a request from the consumer to please Cancel my reservation. The Department Mgr. decided to take this matter to senior management in regards to cancellation. Our findings reflect that the customer is canceling the reservation within the Cancellation policy window. Our policy states that refunds can take “up to” 14 business days for processing. On 09/20/2023 11:45:30 am The customer inquired why she hadn't received a refund. We advised per our policy; the process can take up to 14 business days which 14th business day from the date of cancellation will fall on 9/27. Senior Mgmt. Staff is handling the matter and customers will be notified once funds are released. The following few days Vardan continued to call our Customer Service Dept. and question our company policy insisting the refund be processed immediately. Again we advised that the refund is in process and will be completed within the timeline presented in the original conversation back from 9/07. The refund was submitted for processing as indicated on 9/27 and on 09/30/2023 02:37:32 pm our Sr. Mgmt. received notification from the bank that the customer was refunded in the amount of $1,290.00 and this action was completed as of Sep 30, 2023, 2:36 p.m. EDT Reason: Canceled. Cancel per special cxl window. This file is considered closed and no further action is required at this time. Thank you for your patience and understanding.