United Speed Movers

Reviews

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1. P

   Peter

   Source: MoveAdvisor · Cary, NC to Decatur, GA

   27 Dec 20172-bedroomPaid $6,500

   Avoid at all costs.

   United Speed Movers called 2 days before scheduled pickup and asked to pick up 1 day earlier - was verbally promised the same delivery window. Pickup went smoothly other than the workers were not aware that they were packing the entire 2-bdrm apartment, including the kitchen. They did not come with enough packing paper, and I had to buy it for them. They packers used the expensive boxes for clothes, and the lesser expensive boxes for the kitchen and other large heavy items. Despite being promised over the phone that personal check was ok, personal check was not accepted and the movers wouldn't leave until we paid cash. We argued with the broker (Long Distance Movers) and finally they agreed to the check but insisted that the items wouldn't be delivered without a cash payment at delivery. The delivery date was continually pushed for 5 business days, each day they promised a new date and time. Finally on the 5th day, the delivery team arrived 2 hours later than the delivery window promised. The driver had a crew of 3, that according to them was only contacted about the job 1 hour prior to arrival. 2 of the 3 workers left after 2 hours. Much of our stuff was damaged, dinged, and knicked. Our bed was reassembled improperly. The bill of landing had a discount added after it was signed - to give the appearance that we were given a discount should we ever have a dispute of some kind. We had to pay a substantial amount in cash upon delivery. We filed a damage claim, and United Speed Movers was to pay damages of $186, but has not paid yet (60+ days since receiving the ruling). Calls to United Speed Movers are rarely returned.. if the office happens to answer, the frequent response is "I was just about to call you.." You only talk to one person, the office manager Rachel - even when she promises that her boss will call you back, he doesn't. She won't give out his name or his contact info. This is a very shady company that I would avoid using at all costs. This is been a 6 month nightmare from a move that cost us over $6K and should have only taken a few days.