US Household Moving & Storage

Reviews

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1. C

   Charlene K.

   Source: MoveAdvisor · Austin, TX to Chicago, IL

   4 Sep 20191-bedroomPaid $5,150

   It was a pleasure!

   We loved the services we received from US Household Moving and Storage. Our communication has been superb and we saved alot of money. After I searched long and hard for different moving choices, and found US Household online. I'm glad I did because i'm not sure what I would do without them. All the time they answer my calls to let me know the status of my move. I couldn't ask for a better experience!

2. B

   Bianca R.

   Source: MoveAdvisor · Newark, NJ

   29 Aug 20193-bedroomPaid $6,300

   Very Satisfied.

   Our three bedroom house is no walk in the part -- its a complex move so I am very impressed with how easily US household moving and storage handled the whole thing. From the very first contact and phone call they have been professional and courteous. I couldn't ask for better movers, they listen to every request and work hard to make the move a successful reality. The pricing is also within our budget which was an absolute sticking point for me.

3. B

   Blanca A.

   Source: MoveAdvisor · Cincinnati, OH to Virginia Beach, VA

   28 Aug 20191-bedroomPaid $4,950

   I will never use another mover !

   I will never use another move that's for sure after my experience with US household moving. They are very receptive to all of my needs and understand what we were looking for. With many delicate items, I needed my stuff to be handled with great care. US household moving and storage was up to the challenge. On top of that, we saved some money which is always a big plus. I recommend these movers over anyone else because they are proficient, communicate clearly, and follow the set deadlines. They are also affordable which was a big sticking point for us. A+.

4. B

   Bonita G.

   Source: MoveAdvisor · Pearland, TX to Little Rock, AR

   15 Aug 20222-bedroomPaid $6,000

   Recommend Colonial--they were more fair though all are still $$$

   Watch out! This company scammed me into a high pressure decision, shortly thereafter increasing their estimate by 35%. Sadly, I allowed a cash debit already that I agreed would be non refundable. Lost $1400+ but after reading how many poor consumers were given lowest-bid movers PLUS $$$ increases, am convinced it could have been much worse! Don't succumb to the high pressure, "hurry-summer-rates-almost-over, been doing this a long time and we are far better than Colonial, Mayflower, etc etc." Once you give them your deposit, you may find (like I did) that no one will call you back if you have concerns/misgivings. I wish they never received my "request a quote" info that pooled them in with others to hustle me.

5. B

   Bonnie M.

   Source: MoveAdvisor · Londonderry, NH to Bradenton, FL

   19 Jun 20203-bedroomPaid $12,000

   Should be a big ZERO DO NOT USE THEM SCAMMERS.

   We moved from NH to Fl last August. They subbed out to another company Boost Express Van Lines out of NJ, which we didn't know until Boost finally showed up after calling US HOUSEHOLD MOVING to let them know no one had showed up for over 2 days and NO PHONE calls for our move. We were told and quoted for $4, 000 Thomas Thunder 888-519-5448 Moving Coordinator US Household Moving & Storage 888-519-5448 Ext. 117 Thomast@ushouseholdmoving.com Http://ushouseholdmoving.com US household never showed on scheduled date and no one returned call from USA household. Long story Boost arrived late another day (again no phone call), hubby had to be out of house, a whole night mare of no returned phone calls, jacking up the price, being told our things would be delivered to FL and stored in FL, but were stored in NJ without our knowledge until FINALLY someone answered our phone messages, USA said it wasn't their issue since Boost picked up things (which we had no idea Boost was coming), Ultimately we moved and did not get our things until 7 weeks later (some broken, many things missing). Had to rent a Airbnb as all our belongings beds, dishes, furniture was on the truck. USA tells you one thing passes it on to another company and then they jack up the price. Our move cost us 3 times the quoted amount and NO ONE came out to access our belongings prior to the move. BOTH COMPANIES are scammers!!

6. G

   Gina C.

   Source: MoveAdvisor · Lake Havasu City, AZ to Destin, FL

   16 Oct 20191-bedroomPaid $4,500

   Worse company, they assign out to a really awful company TR MOVING SY.

   The worst ever. TR MOVING SYSTEM, is who they assigned to. Rushed me by picking up 2 days early, then when I asked 14 days later they couldn't locate, finally they said "we have 30 days to get to you!" Then I'm charged for boxing crates. No crates were used to cover my mirrors. Only carxboards. They did arrive on the 36th day from pick up. Only to charge me another 350 for a smaller truck to bring to storage unit that doesn't allow semi's. When I originally specified I could not have a semi and they told me no worries, it will be a regular moving truck. Oh the best part was the truck they rented was rented from my storage place for 19.95 a day. REALLY!! WHAT A JOKE.

7. A

   Angelica D.

   Source: MoveAdvisor · Denver, CO

   14 Oct 2019Partial movePaid $2,500

   Dishonest, shady business practices. Don’t use!

   This has been the worst experience I’ve ever had. Shady from the start, but the cost was, in hindsight, too good to be true. They are deceptive and dishonest company, will hook you in on cheap price, but ultimately throw hidden fees at you when you have no choice but to pay. Chris P, the sales rep, took advantage of me being a young naive woman. Sales tactics are dishonest. Put me on the spot with a price and confirming a date that I will be receiving my stuff (originally 4 days MAX for 1,000 miles of travel) and I signed. Later he admitted he was on pain killers. They start you at a price, have you sign and confirm the item count, presumably before you pack and know exactly how much you’re taking. A couple weeks later I get a call from Mike who says I owe an extra $500 on the deposit because the item count has changed. You see I don’t have a choice because I’ll lose my deposit and have to secure a new company 3 days before my lease is up. Week after week, more delays. Customer service can’t guarantee a time from the carrier. Turns out, they use carriers that are not credited by the DOT or BBB (in this case, Trullia Relocation Services). They don’t care. They can’t do anything. Legally the company has 30 days to deliver your stuff from pickup. Over a month later and I’m still getting delays and apologies that it is out of their hands. The carrier has been lying to me everyday promising tomorrow it’ll come. My advice- pay the extra money for a reputable company. You’ll end up paying in hidden fees anyway.

8. T

   Tarik D.

   Source: MoveAdvisor · Pittsburgh, PA

   13 Oct 20192-bedroomPaid $3,019

   A True Nightmare.

   On 9/15, I receive a call from US households about my move. I had submitted multiple quotes online and needed a quick turnaround for a 9/22 pickup from Pittsburgh and a 9/23 drop off in Wilmington NC (10 hour drive). US household (Jordan Duran) said on the phone that they can accommodate those dates and quoted me $2,384 for 338 Cuft after I itemized all my furniture and boxes. I received quotes from Budget VanLines and Mayflower that were higher than UShousehold. On 9/16 I signed the document without reading the print past the dates and amount. Jordan says he personally will be assisting me with the move and to save his number so I can call him at any time. I paid $1,217 as a deposit. • On Friday 9/20, I received a pick up confirmation email that the movers will be coming between 1-5pm on 9/22 • 9/22 no one showed up. I called twice only to be told that movers thought it was scheduled for 9/23. My new time in now 9/23 between 1-5pm. • On Tuesday 9/23 in the afternoon, I receive a call from dispatch that tells me that the truck is 2 hours away and will be arriving between 7-9pm. No truck that night. • I receive a call from dispatch on 9/24, telling me that the truck will be there between 7-9pm. I receive a call from the driver at 5 pm who tells me they are 2 hours out and will be there at 7pm. No one shows up. I receive a call at 11:30pm telling me that they are not far and could stop by now or first thing in the morning. I told him that I hope he was kidding showing up at midnight (even that was most likely a lie to protect themselves as I see that there is a 48H window after reading BBB complaints that would void the deposit) • On 9/25, the truck showed up at 9:30am. It was 2 Eastern European guys (most likely Ukrainians) that showed up in an Enterprise rental truck. My wife asked them when they will be delivering the furniture and they said that they will be heading down there over the weekend. • I am in Wilmington while my wife is in Pittsburgh. They load the truck and give her paper work that said that we actually have an additional 162 CuFt which represents a 50% increase over the estimate that I was originally given. We did not add 1 piece of furniture from that list. It now brings the total to $3,019 which is now higher than Mayflower and Budget Vanlines estimates. They asked my wife to pay $1,020 in binding fee which brings my total out of pocket so far to $2,237 which was basically almost all of the total of the original estimate. USHousehold: • Jordan Duran disappeared from the picture, never returned my calls or messages, disconnected the phone number after I signed the contract. He is still employed there as when I call the extension, it goes to voicemail. • Customer service has been anywhere from rude (lecturing me to putting me on hold when I demand answers on when my furniture will be delivered. • It is clear to me now that USHouselhold should not be in business. They use Bait and switch pricing to get you to sign and then bill you more when the movers come • I have asked for a justification of the additional 162 CuFt and never received an answer • This whole story that is still unfolding has cost me over $1,000 in additional costs, like staying at a hotel while waiting for the truck or buying some furniture that I didn’t need in my apartment as I could no longer justify paying for a hotel room • USHousehold states that they have 30 business days to deliver the goods, yes 30 business days (almost a month and a half) for a 10 hour drive. I was told on 10/8 that I was confirmed for 10/12 drop off. Had to cancel my trip home to wait for the truck. I called again USHouselhold on Friday 10/11 to double check before and was told the moving company confirmed for Saturday. The truck did not show up. As I am writing this review on 10/13, I have no idea where my belongings are, when they will get here or who to talk to. I have just filed a complaint with the BBB.

9. J

   Janet H.

   Source: MoveAdvisor · Wilsonville, OR to Bakersfield, CA

   9 Oct 20192-bedroomPaid $2,600

   Bad company.

   HORRIBLE HORRIBLE COMPANY. They are liars. Don’t use them. They told me my pick up date would be 10-07-19. And my delivery date would be 10-12-19, which is the day I told them I would have my new apartment keys. Now after much stress, I got my pick up on 10-07-19. Where I flew to Oregon to meet the moving truck at my storage unit. Then flew back to California on same day. When I got to Oregon the driver said ok we will be delivering next day. I said that won’t work, I don’t get my apartment until 10-12-19. He said well can you call and see if you can get access sooner. I called but the apartment complex can’t have it ready sooner. So he says how about Thursday, could they have it ready by then. But they cannot. So I left Portland at 3 pm on 10-07, and on Tuesday I get calls from US Household and from the truck driver that he will be in Bakersfield, CA at 12:00. Which is where I live. This is a big problem since I was told by the person that got me to sign the contract that delivery would be Saturday the 12th. Now I have no where to have my stuff delivered to. And the movers are saying if I don’t figure it out before 9:00am Wednesday. They are going to charge me 79.00 per hour that they are held here waiting. DO NOT USE THIS COMPANY. I am going to call the BBB.

10. R

    Robert S.

    Source: MoveAdvisor · Kaukauna, WI to Spring Hill, FL

    8 Oct 20192-bedroomPaid $4,750

    No services received.

    I did not choose a star designation as they do not even deserve 1. If I could have done negative stars I would have. DO NOT ever use this company! We paid the required deposit of $1700.00 and received nothing for it! We were fully honest about our belongings that had to be moved. When the movers actually showed up all they said was they wanted $3200.00 today or they were not moving our stuff. We actually rented 2 Uhauls to move us instead. We gave them multiple chances to move our belongings the first in the middle of May. Instead we rented a Uhaul (20ft) and moved the bulk of our belongings ourselves. As anyone knows, doing a move yourself you never pack things in like a professional mover can. All the while being in contact with them trying to get them to adhere to their own contract..if you call them never returning a call or answering an email as contact. The next time we offered to let them pick up the remaining belongings which had to be removed as of May 31st, they never even showed up! We ended up having to fly back to Wisconsin at the last minute and renting a small Uhaul (15 ft and had a lot of room to spare) to get the remaining items. We have since been trying to contact them to get a refund of our deposit and have received NO response, so instead we are trying to get them to move 5 Rubbermaid bins and maybe 4 boxes from Wisconsin to Florida between October 23 and October 30th as we have no other choice but to either lose the money, go to court, or make them do something for it. It has been nothing but a headache since the contract was signed. I repeat DO NOT EVER use this company!