Vango Van Lines

Reviews

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1. R

   Robert C.

   Source: MoveAdvisor · Darlington, PA to Temecula, CA

   15 Nov 20212-bedroomPaid $9,239

   Big fan!

   The moving company's moving boys have helped both me and my son move several times over the last 4 to 5 years. Never had a single issue happen. I highly recommend it. Thank you very much to the team for the amazing service.

2. R

   Rosemarie M.

   Source: MoveAdvisor · Lock Haven, PA to Santa Rosa, CA

   24 Jan 20232-bedroomPaid $4,870

   Terrible Experience!

   I am not one to write reviews but our experience with VanGo Van Lines, was so frustrating that we hope to save others from such a BAD experience. We were very displeased with their work and feel scammed out of ~$2000.We booked our move with Proud American Van Lines who told us it was OK to pack items in sealed plastic tubs. But when VanGo movers arrived on May 7 to take our items,they charged $300 to repack the tubs.This is when we first became aware of the poor communication between VanGo and the co. that booked our move. The biggest issue was that the truck was scheduled to arrive May 28 but didn't until July 27. For these 2 months,we were having trouble getting answers as to what was going on. VanGo, and P.American, weren’t picking up our calls nor returning messages. When we did reach people from both companies, the information about a broken truck and its replacement, didn’t agree. We believe that VanGo was not being honest with us. Meanwhile,we had to buy items that were on the truck so that we could get along daily. The truck that arrived was an extra-long,18-wheeler,even though VanGo was warned that a large truck could not fit on the receiving property.We were then charged an extra $500 because they had to walk things in due to the truck not being allowed close enough. Several boxes never arrived. By contract and according to a Department of Transportation law, the movers are expected to pay $30/day that the items arrive later then the thirty-day grace period that they get to transport. P.American told us to file a claim with VanGo for these monies and washed their hands of this, even though they had set up the move. This claim with VanGo was for several missing boxes and the refund for the delay past what is allowed by law. We have yet to see this refund more than a year after filing the claim; we were told by VanGo that it would take 2 months. Despite numerous attempts to reach out, we get no replies to our calls and messages. We don’t expect to see this money at this point. We’re just hoping to prevent others from the same loss and frustration.

3. J

   Jeff W.

   Source: MoveAdvisor

   8 Dec 20223-bedroomPaid $10,000

   Read Reviews - DONT USE THIS COMPANY

   They are deceptive liars. They have lied to the BBB of NJ in writing (complaint #18015787 & 15759750) Van Go Vanlines was scheduled for a pick on 6/28/21 and didn't show until 6/30/21 Van Go Vanlines hired craigslist workers that stole from us and broke our belongings for $8000. Nov 2021, I submitted an insurance claim to Van Go Vanlines claim department without a response. Van Go and Proud American never furnished a bill of laden. Van Go stored our belongings at an offsite location that was public storage without our authorization. I contacted the BBB of NJ, where Van Go Vanlines is registered. Van Go agreed on 4/21 to a settlement of $2500 to close the BBB case. The NJ BBB notified me that the case was closed; when I reported that Van Go Vanlines had gone dark, the BBB of NJ reopened the case and forwarded a copy to the Attorney General of NJ. There are many, many, many complaints against Van Go Vanlines. They have broken my belongings, stolen from me, and now lie to close the case, all while creating a paper trail. I have recorded conversations and a full case paper trail with both PRoud American and Van Go Vanlines Something needs to be done about these people.

4. H

   Henry H.

   Source: MoveAdvisor · Boston, MA to Houston, TX

   22 Mar 20223-bedroomPaid $14,000

   Don't do it

   Vango Van Lines is a horrible company. Below is the short version of all of the issues I had with Safeway. My advice -- pay for a major carrier. These guys are the worst and will cost you more. 1) They no showed during their pickup window and left me scrambling with

5. W

   William B.

   Source: MoveAdvisor · Chester Springs, PA to Pawleys Island, SC

   10 Feb 20224+ bedroomPaid $23,000

   Disaster do not use

   Horrible experience. The packers were mostly illegal aliens. Three spoke no English. Packed out goods in a manner that was a disaster with the spelling “boooks” on nine boxes. Say no more there. Things broken with no response. Called ICE to let them no to shut this company down.

6. B

   Brian M.

   Source: MoveAdvisor · State College, PA to Santa Rosa, CA

   3 Feb 2022StudioPaid $4,870

   Vango Van lines are not dependable

   After moving cross country and experiencing a 90 day delay in receiving most of our belongings, Vango has not responded to the issue of the lost boxes nor the $30/day they were to refund for delivery beyond 30 days. I seriously recommend finding a different moving company.

7. C

   Carl D.

   Source: MoveAdvisor · Glenn Dale, MD

   30 Jan 20222-bedroomPaid $12,000

   Terrible STAY AWAY

   I’m not sure who they have writing positive reviews because this company is nothing short of worst moving experience ever. Cheap packing boxing all of my items were crushed or lost on arrival which was 45 days late. They “lost” a custom smoker that was easily 1000lbs and offered me 30$ for replacement. This was after 8 months of me constantly trying to contact them after filing a lost claim. Every part of this company is shady all the way to the BETTER Buisness Bureau not certifying them..

8. J

   Jason W.

   Source: MoveAdvisor · Philadelphia, PA to Evanston, IL

   3 Jan 20221-bedroomPaid $6,000

   Horrible Experience

   I contracted a move from Philadelphia to Chicago through a broker called Safeway Moving Systems, LLC, who paired me with Vango. I had a terrible experience with both the experience and the subsequent customer service after Vango lost several of my items. 1. Pricing estimate was mostly accurate after a phone call and video conference to estimate total volume. However, on the day of the move, I was told that I was over volume and would have to purchase additional boxes from the movers to package up the furniture cushions. There was no indication of this upfront, and ended up costing me a few hundred extra dollars because I had to buy them day-of. 2. Vango gave me a 2-3 day estimated pick-up and final delivery range. To be prepared for the first day of pickup, I had to purchase a 2-day parking permit from the City of Philadelphia. This proved useless, as the moving company did not show up until 1 day after my estimated range. Meanwhile, I received no updates on where the truck was or when it would arrive, despite sending numerous emails and calling several times during that day. When the movers showed up, one of the movers was late and hardly contributed any work (sitting around, asking for snacks, taking personal phone calls, etc.). The entire packup should have taken 3-4 hours but ended up taking nearly 8 hours. 3. I gave them my earliest date for delivery after my 30-day storage window was up (Aug 1st), and didn't hear from anyone for 2 more weeks (Aug 17th). I was flexible in getting to Chicago, but I had to just wait to get confirmation that the company was on the way. When they finally delivered my items, I was required to pay the mover upfront before he would unload anything. It wasn't until the end that we noticed several major pieces of furniture were missing (couch, armchair, bar stools, etc.). According to dispatch, they were able to find the missing items and put them on the next truck out. It is currently January and I have not received my items, and I don't believe I'll get them. 4. As I tried to locate my items by calling and emailing both Safeway and VanGo, customer service blatantly lied to me for 6 weeks telling me they knew where my items were and that they were on their way out. I eventually spoke with a rep who basically told me, "We can't help you -- We don't know where your stuff is. You might as well file an insurance claim." Neither Safeway nor VanGo seemed concerned about responding to my requests or finding my possessions. Avoid Safeway at all costs! This was the biggest headache and resulted in over $700 of missing goods. Will be filing a claim through BBB and writing a similar review of VanGo so nobody else has to deal with this.

9. J

   James N.

   Source: MoveAdvisor · Alexandria, VA to Dallas, TX

   26 Nov 20211-bedroomPaid $6,000

   Lost Items, Broken Entertainment Center

   Vango Van Lines provided a horrendous experience. First off, the moving day was pushed back a day because the people were too tired to move it the day they scheduled the move. Fine, these things happen. However, when I finally received my items, there was a hole in the entertainment center, and the company lost my desk, lost my coffee table, and lost a box of books. They did not respond to emails, their manager said he was not supposed to talk to customers, and they didn't call back after leaving a message. This was an incredibly frustrating experience that will run me an extra $1,000 to replace what Vango Van Lines lost/broke. An awful experience, and wouldn't recommend this company to anyone.

10. K

    Kathleen W.

    Source: MoveAdvisor · Newton, MA to Marietta, GA

    9 Nov 20213-bedroomPaid $17,000

    Worst experience ever - RUN!

    Where do I begin! From start to finish it was the worst moving experience ever and I have moved several times from local to across country to across continents. - First they charged me an additional $5000 above their quote because they miscalculated my inventory - next, they couldn’t fit my stuff in one truck (even though they zoomed all of my inventory) and had to send a second truck -They were supposed to come the next day but I had to beg them to show up with the 2nd truck 2 days later - They demanded full payment (money order) before they would deliver my belongings - THEY LOST ALL MY BELONGINGS ON THE 2ND TRUCK (true story) - They lied to me and sent me fake photos of crates claiming that was my stuff (stalling in search of my furniture). When I asked to have the crates opened, they refused - 6 weeks later my furniture was being delivered to a family in CA (I live in GA) - Thank God the delivery man was the same delivery man that delivered my 1st truck so when the family started saying “this isn’t our stuff”, he remembered taking our list of lost inventory. - They lied constantly, overcharged, and wouldn’t return phone call - They did compensate us $800 for our troubles ? SAVE YOURSELF AND RUN FROM THIS COMPANY