Vega Line Moving and Storage Services Inc.

Reviews

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1. R

   Rohini K.

   Source: MoveAdvisor · Victoria, BC to Seattle, WA

   15 Aug 20191-bedroomPaid C$1,300

   Very Very Disappointed.

   TERRIBLE TERRIBLE EXPERIENCE, THEY PROMISED DELIVERY AND NEVER SHOWED UP. WHEN WE CALLED IN THEY SAID THAT THE DRIVER HAD ISSUES AT THE BORDER AND HAD TO GET BACK TO VANCOUVER. WHEN ASKED WHY THEY DID NOT CALL US TO TELL US AND WHY THEY DO NOT HAVE AN EMERGENCY NUMBER, THE OWNER WAS RUDE AND PRACTICALLY TOLD US TO GO AWAY! WE MOVED OUR THINGS OUT OF THE WAREHOUSE AND EVEN THOUGH ENDED UP PAYING A RIDICULOUS AMOUNT OF MONEY TO ANOTHER MOVER WE DID NOT CARE AS WE READ THE REVIEWS AFTER AND DID NOT WANT ANYTHING TO DO WITH SUCH UNPROFESSIONAL PEOPLE.

2. M

   Marjan B.

   Source: MoveAdvisor · Toronto, ON to Richmond, BC

   9 Apr 2019Partial movePaid C$937

   Move from Toronto to Vancouver.

   Vega line is the worst company (not just among the moving companies) that I have ever dealt with. They have hired a bunch of liars and actors in their customer service. They steal your items and overcharge you. DO NOT trust them. We had a few boxes to be moved from Toronto to Richmond in December 2018. Although the boxes were clearly labelled as fragile, we found a few broken items when we received them. We didn't care about this, but there was a box missing,which was a laser printer, so we definitely wanted it back. Also, they were overcharging us with $180 more than their original quote. In their original quote, they had clearly mentioned that their quote includes the fuel surcharge, warehouse handling and the scale fee, but they still charged us for all of these. The mover wouldn't deliver our items without receiving the whole payment. He said that we could deal with the company later about the overcharging and the missing box. I emailed the "customer relations" THREE times (once a month) about this and they never responded. I also called them more than 10 times and each time a new person would "apologize" for the inconvenience and promised that they would locate the item and would reimburse us for the overcharges "by the end of the week", again nothing happened! I was only able to talk to the original contact person once, but after that he was either at lunch (at 9AM in the morning!!) or he wasn't at his desk or he was on vacation and that's how I ended up talking to literally 10 different people. Now after 4 months, no one from the company has contacted us yet. I'm now filing complaints against them with FMCSA and BBB. I suggest all of the people who have been scammed by them, do the same. I'm surprised how they are allowed to have their "business" in Canada. Please do not trust them. There are many other good moving companies out there. Vega line is NOT one of them.

3. C

   Carissa I.

   Source: MoveAdvisor · Calgary, AB

   16 Mar 2019Partial movePaid C$500

   Horrible customer service.

   I booked an item to be picked up Feb 11 and was quoted 10-15 days with winter conditions which I was totally okay with. On Feb 27 I called to get an update after no one was replying to emails and it was still sitting in Ontario and I was never informed. This is 16 days later. I continued calling for updates then it FINALLY left Ontario to Calgary on March 6!! Almost a month after the day it was picked up. I talked to several different people for answers and said I want a discounted price from the $500 for waiting so long. They agreed until the delivery guy shows up today March 16!! and there's no discount. He called the office and asked and all they said was take of 5%!! $45!! My husband then spoke on the phone and they would only budge to $70 off! Horrible service and never straight forward with their answers. Do not trust them with your money.

4. W

   William Z.

   Source: MoveAdvisor · Vancouver, BC to Regina, SK

   6 Mar 20191-bedroomPaid C$1,200

   Do not use this company.

   To use this company would probably be the worst decision you could make. They are dishonest and corrupt. They will try and overcharge you, or add on charges, they "lose" your expensive items, and offer little in return even if you buy insurance. Stay away from this company, I cannot stress this enough. I am pretty sure that the good reviews on here are either written themselves or by friends.

5. N

   Name W.

   Source: MoveAdvisor

   24 Sep 20182-bedroomPaid C$3,050

   Bunch of scammers who intimidated my wife. AVOID!

   This company was subcontracted by the broker who handled my move. Besides doubling the rate that I was quoted, the two men who showed up were aggressive, loud (yelling back and forth to each other in an unknown language), and careless (I witnessed over stacked dollies topple). I am now engaging a lawyer and the police. If you contract with a company, make sure they do not subcontract the work to these criminals. If there is a 5 star positive review, you can bet it was written by them.

6. S

   Sarah

   Source: MoveAdvisor · Vancouver, BC to Toronto, ON

   7 Sep 2018StudioPaid C$1,600

   Horrible do Not Use I Repeat do Not Use.

   I do not know where to even begin with VegaLine Moving. The one positive experience was the original pick-up driver; he was very polite and helpful. Everything from this point forward was AWFUL. Please do not be like me and read the bad reviews and decide to go with them anyways because YOU WILL BE SO DISAPPOINTED. I was overcharged significantly and when charges were questioned to sales representative Adam, he refused to let me speak with a manager for 3 days of me consistently calling. When I finally spoke with manager Sam, after laughing at me and belittling me he finally agreed that the price was wrong; yet, would not give me an explanation of where the mistake was made (clearly they over charge in hopes that no one does the math themselves). If you do go with this company calculate the costs based on the weight that you are given yourself, do not trust that they have done this correctly. Secondly, I knew that there is no way that the weight they came back with was correct, and when I asked for a break-down of the weighted items the manager threw an arbitrary weight at me that was between what I estimated it came to and what they said it came to and asked if "this was fair". Had they actually weighed my stuff, there is no way that they would have just thrown an arbitrary weight out to "make me happy". I now have missing items and was told to send an email and wait 8-12 business days, which I did (much to my lack of patience at this point). I followed up after 14 business days and was told that they never received my email and had not even looked at my claim. In summary: SCAMMERS, LIERS, THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND SOOO NOT WORTH THE HEADACHE.

7. M

   Mazz

   Source: MoveAdvisor · Vancouver, BC to Montreal, QC

   15 Oct 20171-bedroomPaid C$1,200

   Awful!

   Do NOT go with this company - over charge and damage your furniture. Shipped a small house worth of stuff.. ended up costing me more to replace the damaged goods. Terrible customer service.

8. T

   Tori M.

   Source: MoveAdvisor

   29 Apr 2017Partial movePaid C$1,371

   Many damaged items. No compensation.

   DO NOT USE THIS COMPANY. They do not care about your property. They try to over charge you and when I refused to pay the bill when dropping off, I was told to call the main office and they reduced the bill to the original amount I was quoted. Plus they crused boxes, damaging many items. They would not compensate me as they said they did not pack the items so there is no proof the items were in good shape prior to shipping. They damaged large pieces of furniture beyond repair and said that anything of value was to be declared prior to the move or it was not covered. Horrible horrible horrible experience.

9. J

   James J.

   Source: MoveAdvisor

   24 Feb 2017Paid C$4,977

   Move from Calgary to Laval, Que.

   Vegaline promised no hidden charges, but at pickup we were charged $570 extra for boxing stuff to their preference. They were 4 days late arriving in Laval and insisted we pay for over 8000 lbs when their agent on pickup estimated 6000 lbs. They lowered the initial price by $500 when we complained, but, still charged us over $4900 and refuse to provide any written proof of actual weight of our shipment. When we complained of overcharges which we had not agreed to, they refunded $120 and an additional $50 for damage which does not even begin to compensate us for broken items, gauges and scratches to almost everything. I am certain that our shipment actually weighed at least a ton less than they charged me for, but, cannot prove it and they will not provide any evidence of weight. When I complained to Move-it.ca, I got a call from Vegaline ordering me not to call them again. Dishonesty is the word here.

10. M

    Manon D.

    Source: MoveAdvisor

    16 Jan 2017Paid C$1,000

    Worse ever! If I could put 0 stars I would (now van lines I recommend).

    They don't tell you your stuff is not insured, proceed to have an accident, destroy all furniture, try to charge me 600$ more than quoted to get delivered trash, I could go on and on (didn't inform me of accident and all my stuff trash until they movers arrived at my door..late by > 10 days), and trying to offer me 10% of my claim. What a joke. I only paid them half so they would unload what was left. They wanted 1650$, quoted 1150$. Bunch of stuff didn't even arrive (coffee table, night table, boogie board bag), back seat of my car :( Pic is what was left of my bed, all boxes had huge holes so that half the stuff that was left..was missing pieces (tea pot no base, entertainment unit no bars, etc, etc).