Westmount Moving

Reviews

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1. R

   R. S.

   Source: MoveAdvisor

   27 Jul 2012Paid C$2,500

   Do Not Use This Company.

   DO NOT use Westmount Moving to move your possessions.  I am still in the middle of this nightmare and not sure when it is going to end.  My first call to the company to inquire about moving, they were very responsive and got back to me immediately with any questions.  Great I thought, this is going well.  Then moving day came.  The move was set up for 7-9am which by the way I confirmed the Friday prior.  9am came and went with no truck in sight.  I called the company and was told they would be there around 2pm.  I told them that this is not what was agreed upon, as well the elevator had been booked and I had to be out by noon.  They told me truck would be there shortly.  Three more times I called and each time was told it is on its way, it is on its way, it is on its way.  Finally just before noon the truck (rental Penske truck) showed up.  The three younger guys did the job in about 3hours which for a one bedroom apartment was longer than it should have taken.  Finally the apartment was empty and we jumped in our car and headed to Calgary from Ottawa.   The date on the contract stated it would be delivered between July 10 and 23rd.  When I asked Bill Goyette, the salesman I set the move up with how often it takes the full term to arrive he said he could not guarantee anything but most times it does not take the whole time allotted.  With no word from the company, I first contacted them by email on July 10th asking if they had any idea on a date for my furniture to arrive so that we could book the elevator at our new address in Calgary.  I received no response!  I re sent the same email on July 16th with ?? in the message.  The next day I received an email from Eugenie Desnoyers who I assume is a customer service rep with this quote. “I just wanted to advise you that your furniture is on route.  I will be in contact with the driver this morning to know if he has an ETA in regards of the delivery of your furniture.” I responded back the same day asking if possible to make the delivery on Saturday as my wife and I would be off work for the move.  This again is the quote from the email I received from the same person.  “I just talked to Driver and mentioned to him that you needed to know when it will be delivered because you need to book the elevator.  He told me to have the elevator booked for July 23-2012, that’s when he will deliver.”   Even though this was not Saturday, I was just glad to know I would have my furniture soon.  Oh but wait I received another email on July 19th.  “I just found out that your furniture will not be arriving on July 23-2012, the Van Lines have advised me that it will be delivered later on next week.”  I sent a response the next day demanding a call and explanation of what is going on and that I wanted a call by the end of business that day.  Big surprise no call!!  On July 22 I received another email saying they were sorry no one called and that I would receive a phone call that day.  They also thanked me for my cooperation in the matter, as if I had a choice.  Well you guessed it, no phone call as promised yet again.  I did receive yet another email, this time from the customer service department from North American Van Lines telling me my furniture will not be delivered til after Aug 2 2012.  I called this agent back to find out where exactly my furniture was and they told me still sitting in warehouse in Ottawa.  I called Eugenie Desnoyers and asked flat out why I was lied to, saying my furniture was on route, not once but twice.  She basically denied saying that but I have the emails to prove it.   I could go on and on about promises of people telling me they would call me back and look into the matter but this is getting too long.  I will however update the comment if and when I ever receive my furniture.    For your own sanity DO NOT under any circumstances use this company unless you want a whole world of stress and aggravation. As a update as of July 27th I received a call from the company advising me they would discount my move by about 1400.00 dollars.  Funny thing is that my original estimate was 2500.00 so my bill now is only 2700.00 after the discount.  So they are telling me my furniture weight was almost double the estimate.  Dont think I will ever see my furniture again.

2. A

   Amanda C.

   Source: MoveAdvisor

   31 May 2012Paid C$1,000

   Westmount Moving Ottawa Canada.

   May 31, 2012   Last December we almost lost our daughter.  A vibrant 30-year old, she found herself in the Intensive Care Unit of the Ottawa Hospital, facing months of recovery and unable to work.  Of the many things that we had to deal with on her behalf, one was her apartment.  We called a number of movers and chose Westmount Moving.  We were impressed by the reassurances Westmount Moving gave us that they would properly package and store her furniture and personal belongings.  They provided a detailed breakdown of what would be done and the associated costs, and were very sympathetic to her situation.  While the costs were high, we believed that it was a worthwhile investment and one less thing for us to worry about under the circumstances.   The first clue that things were not as promised, was that the monthly storage fees were twice what had been quoted.  Fatigued, we accepted Westmount’s explanation that we had miscalculated the volume of her belongings (although their quote was based on an item by item description of what was in her apartment).   Our daughter’s recovery continued and she recently moved to another city to be near the appropriate medical care.  She found an apartment and arranged to have her things moved out of storage.  She first asked Westmount to do the move but the cost was prohibitive.  So she arranged with a third party to pick up her things from Westmount Moving in Ottawa and move them to her new apartment.  The third party had a very difficult time arranging for the move with Westmount Moving.  When he did manage to arrange to pick up her things, he was required to sign a form to have them released.   When he unloaded her belongings at the new apartment, it was evident that serious damage had been done by Westmount Moving.  The Westmount movers did not disassemble her (new) furniture, they tore it apart, shredding joints, peeling the wood veneer and breaking brackets.  Framed art was thrown into boxes of books, leaving broken glass throughout.  These are just two examples of the damage done.  Some pictures are attached.  So our daughter, who is still unable to work, has furniture that is broken and unable to be assembled, and many other damaged belongings.   We have approached Westmount Moving about the damage and have been told that they will not accept responsibility because the third party mover signed a form which apparently said that all was in order.  The third party mover did not tear our daughter’s furniture apart, Westmount Moving did.  The third party mover did not break glass and damage other belongings, Westmount Moving did.   It’s sad when a technicality trumps the importance of a company doing the right thing for its customers.