Allways Moving and Storage

Reviews

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1. B

   Brian M.

   Source: MoveAdvisor

   24 Nov 2014Paid $2,100

   Don't believe what you hear!

   I wanted to make sure that my message of dissatisfaction with your services was heard. I received several bids from different moving companies and I chose Always. Not because they gave the lowest bid, because you were not,but of the product I was suppose to be getting. Choose your day, 24/7 assistance, quality loading and unloading. I specifically stated when choosing my pick up day on how important it was to hit that day instead of the "back up" day. All of my requests fell on deaf ears! Not one of my requests were even close to being met which cost me 100's of dollars extra. Talking about extra, my "estimate" increased by 50% when the driver came to load. How can an estimate be 50% off? My only conclusion that you either have no idea what your doing or you absolutly know what your doing with "promise low and when the customers commited and really has no way to back out hit them with additional costs. In addition it took the driver and his one helper over 6 hours to load a small one bedroom apt. Then when I tried to contact my sales person who was "going to be with me all the through" he wasn't in the office and when he was in the office he wouldn't take my calls. Unbelievable!! Then to deliver, which took the maximum days, the driver calls and tells me he's going to be here Friday between 12-4. I take off work only to recieve a call at 1:00 that he is broke down in Tampa and didn't know if it would be Sat. or Sun.. Really, I wasted my vacation time and then no confirmed date. When I tried to contact the driver all day on Saturday to get a status he never answered the phone and his mail box "was full". I tried to call the office (both Chicago and Texas no answer left voicemails which were never returned to this day. Everything finally was delivered on Sunday and that went OK. The driver was nice and he had adequate help.I am going to do what ever in my power to make sure that any potenital customers know how this company operates and that maybe eventually your moving days end.

2. S

   Sam S.

   Source: MoveAdvisor · Calgary, AB to Toronto, ON

   17 Aug 20192-bedroomPaid C$2,000

   Broken promises and broken property.

   They would tell me a rough date when they were arriving. A few days before the earliest date I called to get a more precise date instead of the 4-5 day window. They had no idea. I called the day before the earliest date, they said the day after they would be there. I called that same day and they avoided my call. I called the next day, avoided. I called a couple times every day for 5 days until they finally got back to me. Then they were 7 days later than the latest date they gave to deliver my things. Avoiding my phone calls again. And of course they manage to damage a handful of things, some irreplaceable or unfixable and costing a couple thousand in damages altogether. Got reimbursed less than a quarter of what it will cost to replace or repair what was damaged. Their business cares nothing about you, your time or your belongings. Repeat customers is not a clientèle that they make their money from, so it doesn't matter what you think, its likely you won't need a service like that again. So who cares how they treat you, right?

3. A

   Anon

   Source: MoveAdvisor · Dallas, TX to Chicago, IL

   7 Dec 2018Commercial movePaid $70,000

   Outrageous.

   These people do not know the difference between the horse's head and the horse's A$$. Big waste of time. Tried to do business with them at a higher level than the average consumer, would not return phone calls, until days sometimes a couple weeks later. Isaac is a very rude and incompetent individual. STAYYYYY AWAYYY from this guy and "his" business ethics.

4. J

   Jan C.

   Source: MoveAdvisor

   1 May 2016Paid $1,300

   Horrible service!!

   DO NOT USE THIS COMPANY!! Horrible, rude and infuriating people that work for them. My brother contracted with them in Texas to bring my deceased mother's good quality bedroom furniture to me in Pennsylvania. In the contract, it clearly stated that they would call me ahead of time to schedule a delivery time. Instead, they supposedly attempted delivery without notice while I was at work (who knows if they even actually came out) and then held my furniture hostage until I agreed to pay an extra $400 IN CASH for a second delivery trip. And then on top of that, the furniture had deep dings and scratches in it that they of course claimed were present prior to the move. I attempted to report them to the Better Business Bureau, but had to let that go after they replied with a very detailed and obviously well-rehearsed rebuttal letter. Perhaps if they put that energy into doing their job right the first time, they wouldn't need the lawyers on staff!!

5. A

   Anonymus

   Source: MoveAdvisor

   16 Apr 2015Paid $2,090

   Worst service ever seen - Dont use this company for your move.

   Please don't use this company services any more very worst and not safe for your goadsi Would like to expalin about my expreience. Just took a estimation for a destination state A But I informed them saying that my destination can be Any state I just needed service for storage for 2 months and will let you know the destination adress. They agreed for strorage and collected some amount once I have destination address they are saying tht I have changed the destination adress so that I need to say additional 500$. I don't have option to I have to pay I ended up paying that amount. but my goads are damaged and not given the original bills to claim from my company. because of this service I admitted in medical care due to unfairer responses.

6. S

   Sree

   Source: MoveAdvisor

   26 Mar 2015Paid $1,000

   Worst experience with Allways-moving company.

   One of the worst companies to deal with. I lost many of my electronic stuffs like speakers, keyboard etc when they moved my stuffs from Tennessee to Georgia . They asked me to claim through MovingClaims.Net and this company took around 3-4 months for processing my claim and finally sent the payment amount details to Allways moving. I have not recieved my payment cheque yet and still waiting for the response. Worst customer care service which connects to voice mail everytime.  .

7. S

   Sanjay

   Source: MoveAdvisor

   6 Mar 2015Paid $2,000

   Don't go with this company.

   I am frustrated with this company, after so many calls still my goods was not delivered. they are saying something and doing something, the extra hidden cost will charge after they pickup the goods. the persons are so rude, they won't give prompt response. Till then there are no updates, I’m still keep on calling, sending multiple emails with no response. Will I really get my household items?. I suggest please never and ever go with this cheaters. There 5 star rating is fake, please don’t get in to their trap.

8. S

   S.davis

   Source: MoveAdvisor

   19 Feb 2015Paid $3,000

   Ruined 90% of my items and only want to pay me $76 for a $3000 move!!

   This company lied to me from the minute they picked up the phone. Long story short, the salesperson Kelly is very good at this, i'm sure she's rated Top Employee Scammer of the YEAR at this company!! When I called she's like if you don't process everything by 5:00 the rates will go up. That's their way to get you to sign fast so you don't read the very very fine print that I did'nt see until after everything blew up in my face. Which basically said if anything happens to your items (OH WE'LL)!! She also try to woe me by lying saying their company is the top rated company and alot of other lies including this is a good price; which was suppose to be $2300 but was about $3000 later (hidden fees) after they picked up my items from my home that I couldn't be at because they were late picking up my things and I couldn't miss my flight. Which I believe was the plan all alone, because they kept asking me what time is your flight after changing my pick-up time like 3 times. Anyways they ruined 90% of my items that's worth over $3000 some lost, broken and mildewed. At first I was very upset but after 6 months you kinda get over it. So I was feeling like okay as long as I get my bed mattress included(1 year old perfect condition) and my table set(only 3 months old) i'm okay. Eventhough they overcharged me ,ruined everything and lied to me i'm okay, just want this to be over. Then today 2/19/2015 they decided to offer me only $76 really. Theirs no way they can think this Is right no matter what their hidden word contract says, it's not ok, you did it pay for it. Either way your company still wins because your overpayed anyway. With everything being said either they replace my new well needed items or i'm going to do whatever it takes to make sure this company goes out of business because it's not fair to EVERYONE they screwed over and some things can't be replaced. You can't take money with you when you die so why risk your seat in heaven over temporary material things.

9. D

   Dyan

   Source: MoveAdvisor

   1 Feb 2015Paid $3,355

   Nightmare.

   Allways Movers do not tell the truth, do not return phone calls, don’t communicate, make promises they don’t intend to keep,  break/destroy many if your items, lose your boxes and possession, raise their price when they get there, then tell you, you can pay or get someone else….just want you want to her when you have made arrangements and did all your planning depending on their service. !! I would never recommend this company. I rate them an “F”. You can call all you want but they do not care, nor does their 3rd Party Claim Service “MovingClaims.net” The cost of my move was over $3K and the estimated damage was over $3k. However, on my first attempt to file the claim, they offered me $71.00. That’s an insult. I am now filing an appeal.   The problems started with the packing of my items with Allways Moving and Storage on 1/2014. First complaint was the cost increasing from the original estimated, due to the salesman not telling me that you needed to provide a lot of extra tape and packing materials, that the movers may require (I had 2 rolls but they required over 12 rolls, telling me they had to wrap everything in tape), then charging me over $100 more. It took them more than 8 hours to load a 2 bedroom/2 bathroom (1000sq ft) trailer and the only things they need to help pack was bed, couch, and some large furniture items. Everything else was packed in boxes ready to go. They were moving everything to their storage facility in Dallas and then moving my stuff to Arizona when I was able to secure a storage facility as I had not purchased a new home at that time.   I rented a U-Haul Trailer to move my clothes and things I would need plus all my glass mirrors & glass table tops and some electronics. Boy I am grateful I did.   February 16, 2014, the nightmare began…. when they started to unload my possessions. I was devastated by the damage. Even the people hired to unload (by truck driver), were shocked at the condition of my possessions. I have antiques with solid oak legs (most everything I’ve had for 20-30 years and are not replaceable), they were broken completely off. I had plastic storage containers that were crushed, I got one back all taped together to keep if from falling apart. I had chunks missing out of furniture, they lost my antique dresser, gorilla ladder, antique bookcase and several boxes. When you had that many boxes you don’t have a clue what was in them until you start looking for something and you can’t find it. Then they never communicated to me that not all my things were on the delivery truck. Per the driver they tried to fit everything on the truck (‘m pretty sure that was why there was so much damage) but it wouldn’t fit. I had to call them & call them to get the balance of my things which the delivery came about 3 weeks later. Not only that you have to have cash to pay the driver. I had to take off work to get repair estimates, they required you have weighs on everything (how do you weigh something they lost), however, they don’t weigh things before loading.  Their claims company will only accept things by mail, but, they only communicate with you via email.  I got an email with this note:  We will not process and/or accept any supporting docs sent to us via email, fax or on a cd. This is the most absurd thing I have ever heard. I was the customer but they treated me like I was the enemy and all I was doing was trying to get my possessions back in the shape they were when I entrusted Allways Moving & Storage with my things. I trusted this company………..   They lack basic customer service. They just don’t care once they have your money, because you can’t get your things until you pay them in full.  I don’t know how they stay in business. I couldn’t work for a company that has such morals. This is not just damaging and losing possessions, it damages lives, most people don’t have the money to just go out and replace it, that’s why they move it…..disrespect!!  .

10. E

    Eke

    Source: MoveAdvisor

    3 Jan 2015Paid $3,000

    Do not use!!

    Always movers do not tell the truth, do not return phone calls, break many if your items, lose your boxes, raise their price and make you work to get your items on the trucks which place your items in a big mess!! I would never recommend this company to my worst enemy. I rate them at a level below anything that exists. They of course called the day of and arrived 5 hours late and did not leave until 2 am! Read the contract! If the salesman tells you lies and its not on the contract IT will not happen. It will not get there when you need it but way after!! You can call all you want but they will not care. Good luck if you decide to take this on. I move a lot and this has been the worst experience ever for me and my family.