Best Moving Van Lines

Reviews

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1. B

   Bobby L.

   Source: MoveAdvisor · Menlo Park, CA to Federal Way, WA

   15 Jan 20212-bedroomPaid $5,300

   Do Not Use - Terrible Experience

   I received broken furniture that I found after the movers left. No one told us it was broken. We also asked for the white glove service, do not pay for this service. They left(vanished into thin air) without unpacking our things or putting together the furniture they said they would. They probably left without completing their work because furniture pieces were missing. I found parts were missing from the sets when I tried to put some of my furniture back together. One expensive item was left on the lawn with a broken base. I didn’t even notice it was broken until I tried to move it into the house. I also never received an inventory of the items they packed, so hopefully, all of my things showed up. I guess I’ll find out as I unpack all of the stuff I paid them to unpack. Overall, I feel like I was taken advantage of and that they are a terrible company to use. Please don’t use them and take a chance on sharing my experience.

2. J

   Jagan R.

   Source: MoveAdvisor · Santa Clara, CA to Austin, TX

   14 Sep 20201-bedroomPaid $3,500

   Lost my Bose speaker bar.

   THIEVES, this word may sound harsh, but I believe they stole my Bose speaker bar. I used Best Moving Van Line to move from CA to TX, they took 4 weeks to move my stuff. When my stuff arrived, most of my furniture had dents and damages. But this is not the biggest of my worries, they had lost my BOSE SPEAKER BAR. There were 62 items/packages in my shipment, I received all the 61 items, except for my Bose speaker !!. I had used the original Bose box to pack it, so for anyone who's handling it, it was very clearly visible that it's a Bose speaker. So I can't think of any other reason for only this item to be lost/misplaced. Its not the question of money, instead its the issue of integrity. When we give our stuff to move, we believe in them, we have our faith in them. When moving 1700 Miles, I understand that there are some chances of having a minor damage to furniture. But missing/stealing a valuable item ? Attached the remarks from the inventory paper, signed by their own delivery person.

3. A

   Adria W.

   Source: MoveAdvisor

   12 Aug 20171-bedroomPaid $1,493

   Avoid.

   First of all, you should not trust any moving company which does not identify itself when answering the phone, as Best Moving Van Line does. I did not choose to work with these movers; the moving broker I worked with chose them and this is on me. Next time, I will find my own movers and do better research. Best Moving Van Line called me three hours before a scheduled pick up to cancel the move. They had confirmed 48 hours prior. I already had a flight purchased for the following day, which I had to cancel and rebook. The company said it wasn't their problem. They promised a truck at 8 the following morning. The truck actually showed up at 10:30 and I nearly missed my rebooked flight. When I asked if I could pay with credit card, the owner shouted at me, saying that he was tired of my move and to cancel if I couldn't pay cash. The next day, I wrote a negative review of the company and "David" called me from a blocked number to say that he wouldn't deliver. This was after I'd paid more than half the moving cost. Now I will admit I was rude to the company's dispatcher and being rude is never a good policy. But I was very frustrated and had to be out of my storage unit on the same day as original pick up. The dispatcher didn't seem to care. In the end, my belongings did arrive. Fortunately, everything was intact and the movers who delivered were fantastic -- they are contractors and not associated with BMVL. Unfortunately, the people who loaded the truck put my order in the middle and the order for the next stop in front, so the poor movers had to unload twice as much. The Federal Motor Carrier Safety Administration lists these 'red flags'. Best Moving Van Lines asked for cash payment, provided only blank documents and didn't submit the BOL or other docs until after pick-up (my fault too for not being more vigilant), did not provide "Rights and Responsibilities". https://www.fmcsa.dot.gov/protect-your-move/red-flags.

4. J

   John

   Source: MoveAdvisor

   30 May 2016Paid $460

   Never Showed Up!

   This company called me after I did an internet request for a simple move. An employee named Ryan called me, and stated that they do not store items long term while waiting for my new home to be built, so I ordered a POD. It was delivered on a Friday as requested. I talked with Ryan about 2 weeks prior, and he stated that he could provide a couple of movers if I needed help @$115/hr. Min 4 hours. I agreed, we have a two story home and needed man power. He called me about 2-3 times, the last being on Saturday morning, the 28th. I informed him that I needed to be out of my sold home, by Monday afternoon the 30th. He stated that his men can come Sunday and move my items into the POD. He said that they had a busy schedule, but they would arrive Sunday the 29th between 130p and 330p. I told him this was perfect, it would give me time to get everything ready. Well, time went by, 230, 300, 330, 400pm, no call. I attempted to call him, but just recordings with all the numbers. 430, 530, now 6pm. No call. No movers. Now I am stuck. All my plans are on hold. I ended up calling for help from friends, family anyone who could stage all my large furniture in garage. Problem is, there is a certain way experienced movers can pack a POD so everything can fit. Thankfully a friend knows a mover that can come on Monday, memorial day. I still have received no calls or e-mails. I cannot BELIVE any company would do this to a customer. I was left high and dry with very strict deadlines. I am going to rip into the manger/owner if I can ever get a hold of anyone. I am beyond mad. How is this company still in business. if they charge my CC, (They needed it for a hold reservation) I will sue in civil court. This place sucks.

5. R

   Ryan H.

   Source: MoveAdvisor

   4 Sep 2015Paid $684

   Terrible Experience!

   DO NOT USE THIS SERVICE.  They came, they broke my garage window, damaged my wall, tore my leather couch, and left without putting our beds together as originally promised.  To top it all off, they WILL NOT PAY FOR THE WINDOW.  No one will call me back.  No one will take responsibility.  I never write these reviews----THIS COMPANY IS POISON.  STAY AWAY FROM THEM.  Trust me. .

6. N

   Noelle S.

   Source: MoveAdvisor

   13 Jan 2015Paid $125

   Customer service.

   Wow, this company were just so beligerant to me when I cancelled a reservation (no credit card given to reserve the date, luckily!)  1 week in advance of my move. Their customer service and professionalism is non-existant, and I'm so happy I cancelled! I let them kindly know that I had decided on another mover, and the salesman said I was rude! Then his "manager" called me back (I expect it was the same person) who then told me that he was happy that they did not service my type of move! When I asked for his first and last name, he said his name was Jim F.U. All I can say is WOW. I might make it a part of my screening process going forward, to make a reservation and then cancel it to rate the customer service at reservation AND cancellation, to get a good true representation of the company. Their number is 877-733-7252 if you want to try this for yourself.         .

7. A

   Alex N.

   Source: MoveAdvisor

   7 Jun 2014Paid $4,000

   Stay away,.

   Stay Away, This is the worst moving van lines. They will shatter all your stuffs, they are not responsible. Initially they would give you a surprisingly cheap price, and when they picked up your stuffs they would charge you twice. it was the worst experience ever. STAY AWAY FROM THESE GUYS. I would suggest everybody who is reading my message, never work with these guys. THey are not honest with you. Their insurance is piece of crap. it useless. that's just a joke.  Do not listen and trust this company. They are the worst.    .

8. M

   Maya R.

   Source: MoveAdvisor

   9 Apr 2014Paid $2,300

   WoRsT Moving Van Line.

   BEWARE! BEWARE! BEWARE!They care nothing about your items arriving to its destination in they same condition they were sent.  My items weren't just damaged, they were demolished.  I paid $2,300 for a cross country move and I fully regret using this company.  A picture is worth a thousand words.  You judge for yourself. My items were not just cracked on a corner, but they were completely demolished.  If you look at the lamps the post was completely broken along with the base.   My mirror frame was completely broken.  How does this happen, except you are throwing things in a truck as if it were trash.  .

9. P

   Patrick

   Source: MoveAdvisor

   11 Feb 2014Paid $500

   Worst moving experience EVER - a moving company that never showed up.

   This is the first negative review I have ever written but felt compelled to do so in this case.  I hired them for a Saturday morning move - they were expected between 8 AM and 10 AM.  At 10:00 I called and was told they were on their way.  Then at 11:00 AM, they called apologizing, saying there was a mix up and I did not get on the schedule.     The customer service rep assured me they would find someone to help me move that day.  After waiting till about 2:00, I called again and was told that they thought they had someone and would call me in 5 minutes.  30 minutes later I called back and no one answered.  I called multiple numbers and left 3 voicemails but no answer.    I ended up having to scramble to find other movers for the next morning, paying a substantial premium.  Even after that, I never received a call from them.  I called trying to speak to a manager on three occasions and sent a couple emails requesting that a manager call me but did not hear back.   Mistakes happen.  However, the complete lack of understanding and customer service when they screwed up in such a blatant manner is ridiculous.  I understand why they have such HORRIBLE ratings and wish I took the time to read some before trying to use them.   It should also be noted that they have an F rating from the Better Business Bureau.  Please take my advice, you'd be crazy to use a company this incompetent and inconsiderate.

10. J

    J. E.

    Source: MoveAdvisor

    12 Jul 2013Paid $315

    Do Not Use This Company!!

    Made reservation well in advance for this company to move me on a Saturday. On the day before the move they called to confirm and on the day move they again called to confirm with a reservation of between 8:00am - 10:00am. By the time 11:00am came there still were no movers. Called to find out what happened and they said they would call me back and they did not. Called again and they said movers were on their way would be there by 2:00pm. The movers never showed up and when I called back they stop answering there phone. Called on Monday to speak to someone and I kept getting the run around and then they had the secretary to call me back. Finally I spoke to Ryan, Joe and the Owner as they call him named Ben are the most rude & disrespectful people I have ever talked to and he hung up on me. Before you use these people check BBB they are rated F and their other name is Best Moving Van Lines . Also check Yelp which they are rated with one star. DO NOT DO BUSINESS WITH THESES PEOPLE THEY SHOULD BE RAN OUT OF BUSINESS. DON T WAIT UNTIL THIS HAPPEN TO YOU FIND SOME RELIABLE PEOPLE TO GIVE YOUR MONEY TO.