Capital City Moving LLC

Reviews

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1. E

   Elisha H.

   Source: MoveAdvisor · Commack, NY to Johnson City, TN

   1 May 20222-bedroomPaid $6,200

   Long distance moving

   DO NOT USE. TOTAL SCAM! They subcontract out. Estimate was for $2,900 for two bedrooms and 20 boxes. Movers showed up it was over $4k for one bedroom and a couch. Total ended up being well over $6k, more than double the estimate even after we decided to ditch our furniture. They charged over $1550 just in binding when it’s listed as included. They broke a door out of the frame so it won’t even close before we needed to leave. Left all their garbage behind including boxes, tape, and plastic. When we called to argue the price they said it’s because we have a bulky sectional. Sectional was 3 pieces and we actually left 3 large sofa chairs and another sectional, but that didn’t matter. I said I’d leave the sectional behind and take it off the truck and they still couldn’t right their wrong. We were also told the items would be delivered next day then found out it could take up to 10 business days. We are now forced to move out of state with 1/3 our belongings only bringing necessary items. They were late for pick up as well. The actual moving company it was subcontracted out to said they do this all the time and it happens at every pick up. If I could give a negative star rating I would. They give you a price to hook you in and then you’re left scrambling with no other options but to pay what they demand as they hold your items hostage. WORST EXPERIENCE IN MY LIFE!!

2. L

   Lindsay S.

   Source: MoveAdvisor · Edison, NJ to Granville, NY

   8 Apr 2022Partial movePaid $4,098

   Don't use them!

   DO NOT use Capital City Movers, LLC, 2701 Oakland Park Blvd. Oakland Park, FL 33311. They are scammers who use predatory pricing. They are only a shipping broker – they don’t ship anything. I hired them to transport 4 fitness items from New Jersey to our gym, 240 miles away. They gave me an original estimate of $2,094. A couple of days before the move, I added one small piece of equipment. Capital City Movers then jacked up the estimate to $3,248, an increase of 55%!! When their designated mover delivered the equipment, they presented balance due $850 more than the increased estimate! In total, we paid almost 200% more than the original estimate. That’s their game – give you a lowball estimate, then revise the estimate just before you move, so they have you over a barrel. Their Better Business Bureau rating is F, and there are already 66 formal complaints about the company since they were founded in June of 2021. Yelp’s users (46 ratings) rate them ONE out of FIVE stars. You ought to see what Capital City Movers did to some of those poor people.

3. M

   Meir P.

   Source: MoveAdvisor · Palm Desert, CA to Greeleyville, SC

   10 Mar 20223-bedroomPaid $18,000

   Moving from CA to SC

   This is the worst company you can hire , Please dont make the mistake I made . It started with nice talker on the phone with $ 3000 down payment and an estimate of $ 8800 total estimate they call it . Work with your local movers they do all the work This company sucked $8800 for doing nothing . I paid the real movers from LA another $ 8000 and they did a great job . Save your money dont call them

4. K

   Krysta A.

   Source: MoveAdvisor · Kingston, ID to Denton, TX

   28 Feb 20221-bedroomPaid $5,500

   WORST COMPANY

   RUN, my mom‘s move was the worst nightmare of my life. We moved her from Kingston Idaho to Denton Texas January 27, 2022 and she still has yet to get her stuff they put it in storage without our knowledge they would not contact me back I received run around after run around do not use this company the worst customer service I have ever received.

5. N

   Nancy D.

   Source: MoveAdvisor · Columbus, OH to Sarasota, FL

   3 Feb 20223-bedroomPaid $7,000

   Poor/Unprofessional Business Practices

   On July 20, 2021, I called Capital City Moving LLC to get an estimate on a move from Ohio to Florida. The gentleman I spoke to, Ty said they were a cash-only business and half must be paid upfront. I told him I was unable to pay half upfront and thanked him for his time. He called me back and said we could work something out. I gave a $500 deposit, with $835.16 due when movers showed up on either 30 or 31 August 2021. They sent me three emails confirming the estimate of items moved which stated they would do a follow-up a week before they arrived to ensure I had everything set and nothing had changed. I did not hear from the company and realized I had more boxes than I told them. I called the company 2 separate times to discuss the change and they said not to worry as when the movers arrived they could make an on-the-spot adjustment. Four men showed up at the end of their arrival window and gave me a new estimate of more than double the cost, no square footage The gentleman scribbled a number of over $7000 on a piece of paper and presented it to me. I told him no way so he scratched it out and jotted down $6000. I told him I did not have the cash to pay half up front so he and the four other gentlemen left without moving anything. I called the company and spoke with Paul Watson who told me they were not going to issue me a refund, it was my fault, I should have called and the re-check of property phone call was merely a courtesy and they didn’t have to confirm. I replied I just want a refund of my $500 dollars and I asked him why his movers didn’t contact him as I was the customer. He was very unprofessional and I wanted to ensure the call was being recorded as I was surprised at his level of unprofessionalism. My husband attempted to call immediately after I spoke with Paul and the representative that answered said he was gone for the day. As a result, I had to fly back to Columbus to rid the residence of my belongings and move it all myself.

6. J

   Jennifer S.

   Source: MoveAdvisor · Baltimore, MD to Hugo, MN

   22 Jan 2022StudioPaid $2,993

   RUN DO NOT EVEN CALL “BROKERS “ THIEVES

   Let’s start out with talking about they have paid for all their good reviews !!!!! I wish I would’ve investigated further before I gave $868 deposit and then pressured me into another 500 telling me if I did not they wouldn’t send the truck the most rudest unprofessional disgusting excuse for a human being I will do everything in my power to continue to write horrible reviews about this company!!! Called my layer and bank. Recorded every conversation everything they told me was lies

7. L

   Linda M.

   Source: MoveAdvisor · Minneapolis, MN to Charlotte, NC

   10 Jan 2022StudioPaid $5,500

   Fraudulant claims - Financial and property loss

   Was given a quote after providing the exact number of boxes by size and photos of the little furniture to be moved. First driver that arrived said they had 6 weeks to deliver and wanted an additional $1,000. They planned to store my things until dispatch coordinated additional loads. I sent them away. I called Capital City to complain so they coordinated another truck. The second carrier required $2,000 more than what I was quoted. The driver also required cash and would not provide a receipt. The driver did not use padding on the furniture and crammed/stacked product where-ever it would fit. As a result a rare art deco table (iron) was broken and cabinets were badly scratched. I was told by Captal City that the driver would take 4 days to a week to deliver. On the contrary, the driver told me he would drive straight to the destination with few stops. I had 24 hours to meet him 1200 miles away. When I asked him to store the load (according to Capitals promise) he said that it would be stored in Florida and had no idea how long it would take to get it back to NC. The three selling points Capital City Moving made could not be further from the truth. Their quote was exceeded by $2,000 The load was poorly handled and badly damaged Storage was not an option at the area I moved to

8. B

   Brad L.

   Source: MoveAdvisor · Ventura, CA to Meridian, ID

   6 Jan 20224-bedroomPaid $2,600

   Horrible customer service

   We did not use this company thank god. They cold called me and gave an amazing price with guaranteed money back if cancelled within 3 days. $500 discount if you book today. Come to find out, they are just a broker. When the actual movers show up, they up the price by thousands and by that time, you are stuck so you have to pay it. We found this out within the 3 day window so we canceled. It took over 30 days to get our money back and I had to have the bank do a charge back. They took 10% cancellation fee which was never disclosed over the phone. Lots of phone calls made with none returned. This is not how a legitimate business conducts business. You have been warned.

9. K

   Kristin K.

   Source: MoveAdvisor · San Diego, CA to Minot, ND

   29 Dec 2021StudioPaid $4,200

   Fraudulent Company

   Do not trust this company. They have a great sounding salesperson that contacts you initially, giving you an estimate for all of your things. Then on the day of moving, the actual company that bids for and picks up your things will increase the price drastically. My estimated move cost started at $2400 and increased to $4200 on the day of the move. Here’s an example of what they did, capital city moving “estimated” that my bed and box spring would take up 60 cubic feet (cf). The moving company that showed up told me that those two items would actually take up 200 cf in their truck since nothing could be stacked on top of them and they couldn’t turn them on their side to make more room. They used this, and other previously accounted for “unstackable items” to almost double the price at pick up. I knew these movers were sketchy the moment he took a look at all my stuff and told me he would give me his special price. He then proceeded to show me the price of a uhaul that would cost $7k to make the price increase not look so bad. All in all, just save yourself the stress and heartache and go with a reputable company because these guys are not it.

10. C

    Christine W.

    Source: MoveAdvisor · Hesperia, CA to Medford, OR

    9 Dec 20212-bedroomPaid $8,000

    A bunch of scammers

    Avoid this company at all costs!!!! This company does nothing but sell you lies on the phone, lock you in on a non refundable deposit and intentionally inventory your items incorrectly to then adjust your items later on your “quality assurance” call. Which will then require another deposit! Then what I have noticed they use cash extortion techniques on the day of the move with their third party move to get more money out of you. Some customers have filed legal complaints and law suits. Some people are out $5,000-$15,000 dollars because of their dirty tactics. Some people have complained of their items never even arriving to its final destination. Beware.