Capital City Moving LLC

Reviews

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1. S

   Savannah S.

   Source: MoveAdvisor · Corona, CA to Norman, OK

   8 Dec 20213-bedroomPaid $9,000

   Avoid this company at all cost!!

   I used this company to move me from California to Oklahoma. First off they tell major lies about when your stuff will be delivered and they hire people who are doing fraudulent work! The first set of movers they sent to my house had no tools and they were asking me to Zelle them money! I sent them off and called capital city moving back and told them send another crew because capital city moving wouldn’t refund me my 2,000 dollars back even thought they hired unprofessional people to come to my home! So they send the next 2 men out the following week to get my belongings and I went from a contract pay of 4800 to now paying 9,000 dollars for a 3 bedroom move! This was beginning of October and I still DO NOT have my belongings and when I call capital city to tell them my concerns they give me the run around and claim a manager will call me and they never do!!! So sadly I found out the company they hired are not even legal to be doing moves. They are using fake DOT numbers and fake names on contracts! My stuff has been sitting in a storage, and the mover asked me to send money to an account that has nothing to do with this move! Save the money and the headache and move your home yourself! They are all scammers and now they have a huge lawsuit on their hands for contracting movers who are committing fraud! If you are reading this please file lawsuits immediately! Myself and 4 others are already in the process!!

2. J

   Jennifer B.

   Source: MoveAdvisor · Springfield, OR to Phoenix, AZ

   29 Nov 20213-bedroomPaid $14,000

   Don't give these people your money

   We still don't have our possessions. This company that claimed they could move my household to another state. They quoted me approximately 5000$ They used terms like "we" and made promises detailing how our things would be moved. In fact they are a broker and had no idea who was going to move our things. After agreeing to the quoted amount we found out that they have a 1200$ non-refundable deposite. After deciding to save money by not canceling they charged us another 4000$ by judging how much we had to move after the first quote. When the actual moving company showed up we were charged yet another 5000$ AFTER our things were packed in the truck because the company charges by square footage, again something that was not disclosed previously. Not only did we have to pay nearly 14,000$ for the move but the truck provided did not have enough room for all of our belongings causing us to have to rent another truck and move the rest ourselves. Also, we were promised that the company would take apart our furniture which was not the case and that they would move us with out extra charges but actually will charge extra for moving boxes up-stairs (we moved into a two story house). Both the broker and the moving company have been very very difficult to get ahold of, dodging calls and not responding. They picked up our things three weeks ago and have yet to hear from the company as to when they will arrive. They have in their possession, my father's cremains, family photos and other irreplaceable items. The stress this has caused my family is forcing me to reach out and ask legal advice. Please don't hire this company, save your sanity and your money.

3. T

   Trish K.

   Source: MoveAdvisor · Arvada, CO to Waco, TX

   27 Nov 20211-bedroomPaid $5,400

   Worst experience ever

   I have never worked with a company as rude or fraudulent as this one! Moving is stressful enough but to be lied to from the beginning and then when you try to cancel with more than a months notice they keep the deposit and hang up on you!! I was told that I could cancel anytime but if it was outside 3 days I would have to pay a 10% penalty! That I get and I am willing to pay a fee! But to retain $1474 dollars for a one hour phone call is stealing! The CRS was so rude and literally told me she couldn’t care less what my conversation was or how much in advance notice I gave them I wasn’t getting ANY of my deposit back!!! Most unprofessional company and I seriously do not know how they are still in business!!! The fact that they represent themselves as Vet supporting is so incredibly insulting!!! I even thought OK they are keeping my money and have done nothing to earn it so I asked about their packing service! I figured I could at least use them for that and I wouldn’t feel so bad throwing away almost $1500 and then I was told told no sorry we only offer packing services when it’s incorporated with a move! Comon!!!!! Work with your clients just a little and don’t just try to screw people because that’s what your doing!!!! You should send your CRS folks to school to learn how to be true customer services reps and not just mean Too Bad attitudes!!

4. C

   Christopher K.

   Source: MoveAdvisor · Spokane, WA to Mapleton, UT

   24 Nov 20212-bedroomPaid $41,000

   DONT DO IT!!!!

   THE WORST COMPANY EVER!!! JORDAN SUCKS!!! FIRST THEY TAKE YOUR INVENTORY!! SECOND THEY RUSH YOU INTO SIGNING A CONTRACT! THIRD THEY CHARGE YOU DOUBLE BECAUSE THEY ONLY WRITE DOWN HALF OF YOUR INVENTORY ON THE CONTRACT AND CLAIM IT WAS NEVER ON YOUR CONTRACT!!

5. N

   Nancy W.

   Source: MoveAdvisor · Albuquerque, NM to Bend, OR

   14 Nov 2021StudioPaid $4,000

   Move of elder patient on limited income

   A zero if it were possible! Worst company ever and what a scam to add the LLC to the end of Capital City Moving. You guys have taken the name of a reputable company and added LLC! You guys are just scammers and completely rip off the elderly. Making quotes on moves you know are no where near what will be charged taking advantage of people in need. Karma will catch up with every single one of you and I wonder how you sleep at night. Do not use this company!

6. W

   Wendy C.

   Source: MoveAdvisor · San Diego, CA

   13 Nov 20211-bedroomPaid $2,700

   DISHONEST COMPANY

   DO NOT USE THIS COMPANY. THEY ARE SHADY AND DISHONEST. I was told it would not be an issue to cancel my booking and get a refund within a five day period. Now that I have placed $500 deposit and attempted to cancel reservationt a few hours later they now state the funds will not be returned for thirty days!!! They use electronic checks so you have no options to block the funds or work with your bank. So your funds are lost until they return them if they return them. Now that I want to speak to a supervisor regarding this matter I am being ghosted and have NOT receieved a phone call back regarding this matter. COMPLETELTY DISHONEST!!!!! And the person that helped me do the booking is not answering my e-mails regarding this matter. Once you book you are not worth their time.

7. M

   Mindy S.

   Source: MoveAdvisor · Port Ludlow, WA to Phoenix, AZ

   3 Nov 20212-bedroomPaid $15,000

   What A SCAM!

   DO NOT USE CAPITAL CITY, LLC! We were quoted $8963.00 for our move to Phoenix from Washington State ... Movers got to our home and charged us $15,000+ because the Capital City "didn't give us an accurate estimate". Kiss my a** Capital City! You need to be out of business! SCAM SCAM SCAM!

8. T

   Timothy R.

   Source: MoveAdvisor · Inglewood, CA to Atlanta, GA

   31 Oct 20211-bedroomPaid $3,600

   NOT A MOVER

   They are not movers and did not disclose until day before move. I have no idea who movers are and they never showed up. no one reached out to me i kept calling and they said they will come next day then told me that the money i paid id non refundable and if i am not here when they decide to show up i forfeit everything. SCAM Company and unprofessional after they get your deposit AVOID AVOID AVOID

9. J

   Joe M.

   Source: MoveAdvisor · Destin, FL to Kings Bay, GA

   27 Oct 20212-bedroomPaid $4,000

   *DO NOT USE* TOTAL FRAUDS

   *BEWARE!! NOT MOVERS! BROKERS WHO MISREPRESENT THEMSELVES AND DON'T VET THEIR ACTUAL MOVERS!* They are NOT movers they're brokers-they don't disclose that while talking to you, but it is buried in their contract. Got a call from a very unprofessional, pushy, man, from actual moving company. He wanted to move up the date of my move to better accommodate him, and was evasive about who he was working for "the mover" "yes, yes, Capital, the one you talked to". left me with BAD feeling! Searched his number, it's tied to Prestige Vanlines Inc. out of New Jersey- They have nothing but bad reviews with the Better Business Bureau, as well as other sites, with horror stories about people having their items held hostage in storage until a much larger amount than the estimate was paid. I also looked up their DOT # (2510512) - the US DOT Federal Motor Carrier Safety Administration has complaints against them and shows them as having a pending insurance cancellation. Obviously, I did NOT want to do business with this company! I called Capital the same day that I got the call from this man with Prestige, and was told that they could "maybe" get a different mover but it wouldn't be on my moving dates, and when I said I wanted to cancel, I was told I'd have to talk to the supervisor or dispatcher about that... It was a Friday afternoon and I was told they'd call me Monday. They did not call Monday. They called Tuesday wanting to "make sure we were all set". I told them I'd cancelled Friday because they were not forthcoming with the fact that they are actually brokers, and they did not vet their movers, the company they were trying to use was not what they claimed it would be and was totally disreputable. They still have my $1300 deposit, and refuse to refund me despite their fraudulent behavior.

10. J

    John H.

    Source: MoveAdvisor · Lake Stevens, WA to Post Falls, ID

    25 Oct 20213-bedroomPaid $1,733

    Really BAD experience . .

    We reluctantly entered into a contract with this company because we made an offer on a house out of state and felt pressured to accept their "deal" because of a short time window to close. When we hesitated, they immediately came down in price to "close the sale". We accepted and they took our deposit out of our bank account the next day. When our deal fell through and we canceled the contract it took them a month and a half to give us our deposit back. They were not easy to deal with and I would never use them again.