Coastal Moving Group

Reviews

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1. D

   Dalia D.

   Source: MoveAdvisor · Dallas, TX to Miami, FL

   11 May 20242-bedroomPaid $2,000

   Absolutely THE BEST!!!

   I seriously doubt that even five stars would be enough to Coastal Moving Group and all that they have done. Don't know how come few negative . The whole team was so kind that they came prepared with all the boxes and tools to pack up my stuff. I had a great time.

2. D

   Dimitri G.

   Source: MoveAdvisor · Boca Raton, FL to Brooklyn, NY

   25 Mar 20212-bedroomPaid $3,300

   A+ Service

   I’m extremely satisfied with the move. Initially I thought it would be a disaster and my stuff would not arrive on time. But they far exceeded my expectations!.. I hope I don’t have to move again. But if I do I know who to call

3. C

   Cassandra

   Source: MoveAdvisor · Oceanside, CA to Dallas, TX

   13 Oct 20173-bedroomPaid $3,000

   Excellent service!!

   Blake was amazing!! Not only from the time he called to set up everything (which took a lot of coordination) everything was so organized and well planned out and the move was perfect. Nothing was broken or misplaced and I had a direct line to Blake if I needed anything. I work with military families and I highly recommend this company!!

4. D

   Dianne R.

   Source: MoveAdvisor · Smithtown, NY

   12 Mar 20262-bedroomPaid $4,000

   Coastal Moving Services (Poor Customer Experience)

   I am submitting this to document my extremely poor experience with Coastal Moving Services and to warn others considering using this company. There has not been a single aspect of this process that has gone well. Moving is already a stressful experience, and this company turned it into an absolute nightmare. The issues began immediately before pickup. The day prior, I was given a scheduled pickup window of 2–4 PM. However, the moving team arrived the following morning at 10 AM because, according to them, my move was their “last job for the day.” Unfortunately, I allowed the early arrival even though it disrupted my schedule. I work from home and did not have dedicated time set aside to supervise the entire move. While the movers were finishing up, I was on a work call. They asked me to sign the paperwork, which I did so I could return to work. About thirty minutes later, when I was finally able to go downstairs to my basement, I discovered that they had left several items behind. I immediately called the driver, who did not answer. I then contacted customer service and was told that I had gone “over on space” and that I had already signed off on the shipment. I reminded them that when I initially booked the move, I was told the space estimate was only an estimate and that if there were any overages, the cost would simply be adjusted accordingly. The items left behind were clearly not related to any space overage—they were simply forgotten. After pushing the issue, customer service said they would see if the movers could return another day to collect the remaining items. The driver contacted me asking for a photo of the items left behind, which I sent immediately. No one ever followed up, and no time was scheduled for pickup. Next, I was asked for the earliest possible delivery date for my shipment. I said Saturday, which they told me was the earliest available option. When Saturday came, no one contacted me. When I reached out to customer service, I discovered another major issue: Coastal Moving Services is only a broker, and the representatives I was speaking with had no visibility into where my belongings were or when they would arrive. They said they would have to contact the actual carrier and get back to me. They never did. I called again on Sunday and received the same runaround with no clear answers. On Monday—a full week after pickup—I finally spoke with someone who claimed my belongings were in the local area and that they were working on scheduling delivery. I believed this was finally a straightforward update. Unfortunately, that turned out not to be the case. Nearly another full week passed with no communication whatsoever. When I called again on Thursday, I was met with another unhelpful and arrogant customer service representative who proceeded to lecture me about their process. I was then told that it was “not practical” to expect delivery on the date they themselves suggested as the earliest possible option. Instead, I was told it could take two weeks or more. As of my last update, my belongings have not even left my home state and are still sitting in their warehouse. I still do not have my items, and I have no clear timeline for when they will arrive. This experience has been nothing short of atrocious. Coastal Moving Services was quick to take payment for the service, but after that, I was passed off to a customer service team that provides no real service, offers conflicting information, and has no ability to actually help. Each interaction leaves you feeling more helpless than the last. I strongly urge anyone considering this company to stay far away. The lack of communication, accountability, transparency, and basic customer care has made this one of the worst service experiences I have ever encountered.

5. S

   Simon H.

   Source: MoveAdvisor · Madison, CT to Columbia, SC

   30 Jul 20254-bedroomPaid $9,800

   Avoid This Company

   Avoid this company, which trades under multiple names: Coastal Beginning LLC, USA Home Logistics, and Pack Men USA (MC 992460 / DOT 2936759). They orchestrated my interstate move and the experience was horrendous. They held my possessions hostage to extract additional payment, many items arrived damaged or missing, and absolutely no care was taken with any of my belongings. I was overcharged by more than $1,100 and subjected to false threats and intimidation in an attempt to bully me into paying more. Do not trust them and DO NOT USE THEM!

6. S

   Shellie T.

   Source: MoveAdvisor · Circleville, OH

   25 Apr 20254-bedroomPaid $5,000

   They don’t even deserve a star! Awful Company and Customer Service

   Needed a moving company due to the sale of my mother’s home and having to put her in a nursing home so the stress was a lot. This company made the stress even worse and never once was I told that I had to pay money to the Movers that showed up. I paid $1350 on March 14. They called me the Friday before moving on a Sunday, April 13, told them about one piece of furniture that needed to go. I paid them an additional $375.99. I was called on Saturday and was told the movers would be there in between 9 AM and noon. They then called at 12:30 saying it would be in between 3 PM and 5 PM Never showed during that time. I got hung up on and no return call. Had someone else call on a different number they answered and showed up at 8:40 PM. Mind you my storage unit closed at 10pm. There were three of them that was speaking Spanish around me and told me I would have to pay them cash for moving items in the house based on cubic feet, in which I was not aware of. I was told I would pay the other half when the move was complete. I asked them to leave. They continued to stay parked out in front of my mother‘s home, After 9 o’clock at night.Threw trash in the middle of our street! They even got out and was playing in the street underneath the street lights after politely asking them to leave!! I called the company repeatedly. I received no callbacks the next day from a Christian that I talked to multiple times. I’ve since then disputed the two amounts and have not heard from them since!! horrible customer service, and people in general. I DO NOT RECOMMEND COASTAL MOVERS EVER!! Read more at: https://moveadvisor.com/write-a-review/step-1

7. B

   Brett R.

   Source: MoveAdvisor · Tucson, AZ to Northport, NY

   9 Jan 20251-bedroomPaid $3,233

   HORRIBLE - DO NOT USE

   HORRIBLE! DO NOT DO BUSINESS WITH THIS COMPANY! They're a broker out of Florida that will NOT help you if there's any problems with who they book you with. They talk a great game until you've paid and then drop you completely. They'll book you with another moving who is absolute crap: Loadrans. They are just terrible, unethical scammers, and Coastal Moving recommends them. DO NOT DO NOT DO NOT DO BUSINESS WITH COASTAL MOVING!

8. B

   Bernadette B.

   Source: MoveAdvisor · Rensselaer, NY to Cape Coral, FL

   11 Dec 20241-bedroomPaid $4,645

   Disgusted lied lost items broken items horrible customer service

   Never hire this company who told me a price and said it would be no more than quoted. I was asked when I needed my belongings & was told it would be there on that date it never showed could not reach the movers they hired and they were horrible called 8x no help from Coastal Customer svc at all only to get hung up on. I will get my money returned

9. D

   Dianne N.

   Source: MoveAdvisor · Gulfport, MS to Jackson, MS

   25 Aug 20243-bedroomPaid $4,200

   Horrible service

   Inventory was reduced but the price was not(in factor increased). Movers were 5 hours late. When movers arrived at the house, they only placed furniture in the house but did not help arrange. I recently had hip surgery and needed more help than was provided. Tried to have someone call me back, but they never did. Horrible service.

10. K

    Kellyn M.

    Source: MoveAdvisor · Sarasota, FL

    6 Aug 20242-bedroomPaid $121,000

    Horrible

    The first people that I spoke to on the phone were professional and helpful in getting my move in motion. They used S & A movers out of Hoboken, NJ who charged me an extra $600 because they had to down size the truck upon arrival to my new place even after I confirmed with the previous driver that the truck would fit in my apartment complex and confirmed this with the apartment management. They also broke my Peloton that’s brand new. It was my favorite thing that I begged to please be gentle with and now it’s been almost 2 months I haven’t been able to use it because peloton finally figured out the problem. Forget filing a claim- they make it next to impossible. Don’t use this company! Also, there is a girl in customer service who is extremely belittling and just plain mean. The boy I spoke to mostly in customer service (I want to say his name is Jacob) was professional, nice, and understanding.