Coastal Moving Group

Reviews

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1. C

   Cameron D.

   Source: MoveAdvisor · Saint Petersburg, FL to Woodbridge, VA

   5 Aug 20243-bedroomPaid $15,000

   Moving

   Complete rip-off! They are just a broker and use sub-contractors, who immediately jack-up the price and tell you it will take longer. Their main goal is to get as much money out of you as possible. I wished I had seen these reviews earlier. Don't get sucked in!

2. T

   Thamires R.

   Source: MoveAdvisor · Boca Raton, FL to Saint Petersburg, FL

   11 May 20241-bedroomPaid $2,000

   Refused returning deposit!!

   I requested this company a moving service to the May 13th (20 days ago). They also require a huge amount of money as a deposit (almost 50% of total cost of moving). They claim you can only cancel the moving within 7 days from the moving date. They told me TWO DAYS prior my moving date that they are unable to move on the date requested (May 13th), meanwhile I requested the moving date 20 DAYS AGO. they said they only have the May 12 available, which is Mother’s Day. They claimed they will keep my security deposit and won’t refund me, even though they did that in bad faith.

3. B

   Brandon E.

   Source: MoveAdvisor · Fort Myers, FL to Orlando, FL

   3 Apr 20241-bedroomPaid $2,600

   Poor Experience

   Coastal Moving Group was one of the many moving groups I contacted about moving from Fort Myers to Orlando. The sales representative was great and found me discounts to make the move cheaper than other movers. He even was able to get some of my large items scheduled for donation at no cost as it was to benefit the community. Those reasons alone are why this has earned two stars. It was all downhill from there. We were told multiple different stories on how payment worked day-of. One story was only cash, money order, cashier’s check, or Zelle. Another story was Venmo being accepted at both pickup and drop off. Another was a combination of both. Four days before the move, I was contacted via phone at 4:45pm while I was unavailable. This was to confirm the inventory list, which had changed since the initial quote. I also received a follow up text, which I replied to shortly after, indicating I was available the entire next day. I received no response. I then attempted to call and leave voicemails the next two days, until someone finally answered the night before the move, telling me it was too late to change anything. Day-of (at 4:15pm) an enterprise truck showed up and another company that mainly spoke German came out to complete the move. They came inside and immediately sat down on my furniture (without asking), used my restroom that had just been cleaned, and began taking measurements. They also told me that it would be a large upcharge to take the furniture to donate. They then told me they wouldn’t help me take it to the dumpster either. One even asked me if they could keep it for themselves (which was the only way for them to take it out of the apartment). They then told me the cost would be $1,200 more expensive (I had 15 boxes more than quoted) and asked me if I was okay with that. I told them I had no choice, but that I would call Coastal’s dispatcher to discuss it. No one answered, even though their documents list this number for day or communication. I called all other numbers I had, no one answered. They moved the items to their truck, and they assured me they would complete the move that day, even though my ETA to the new home was 10:30pm. I arrived and moved items from my car. They showed up at 12am and struggled to pay as I didn’t realize that Zelle only allowed payments of $1K per 24 hours. They would not take Venmo. So I had to go find an ATM at 12am. They then rushed through the move of the items (I also rushed them as it was very late). They left furniture wrapped and cracked two dressers. I called Coastal back the next business day and of course got a voicemail. I have not heard anything back.

4. T

   Troi C.

   Source: MoveAdvisor · Littleton, CO to Reno, NV

   30 Oct 20201-bedroomPaid $1,740

   Taking advantage of blind peoples disabilities.

   THESE PEOPLE TAKE ADVANTAGE OF DISABLED PEOPLE!! What an atrocious sales team. These people were so pushy with getting our deposit even after me clearly telling the lady no I don't want to pay it today. She insisted if we put the payment in a certain way that the money wouldn't come out for a few days and sure enough it came out sooner than she said even after we had contacted the company to cancel services because we had changed our mind on the whole move together. This led to overdraft fees on top of everything. After I email them irritated that the money was taken out in the first place 2 days after I tried to cancel they responded with oh our policy states if moves are canceled withing 14 days of the move the deposit is not refundable. Definitely explains why the lady so pushy and insistent that we give her our bank info right then and there. This woman knew My boyfriend is legally blind and I was in a car trying to get my friends dog to the vet so we obviously couldn't read this policy right then and there but was fully aware that no matter what this would be an easy pay day for her. My boyfriend had recieved a call from someone when we wanted to cancel and the man told him he didn't want us to get stuck with a non legitimate company so he called to clarify what that would be since apparently taking a disabled man's money is legitimate the woman informed him that it was the 3rd line in the cancelation policy my boyfriend asked her "well im blind so how does that do me any good?" Her response was getting fussy telling him well I can't help you and hanging up on him. This was a disgusting example of how these people manipulate and steal from disabled people I can only imagine what they get away with with poor elderly individuals. Sure they say that with the deposit we can reschedule the move withing 12 monthes but not only are we not moving anymore there's no way in hell I would ever trust these people with my belongings and would never give them more money that's for sure.

5. S

   Sidney D.

   Source: MoveAdvisor · Plymouth, MA to Naples, FL

   23 Oct 20191-bedroomPaid $5,200

   Worst experience ever.

   I used Coastal Moving Group to move from Massachusetts to Florida in 2017. I have moved many times with many companies and this was the most horrible experience I have ever had. The company that picked up my goods insisted on more money after they loaded the truck in spite of the fact that I had a guaranteed price. Conveniently, it was after hours and no one at Coastal could help me other than to tell me to give the movers the money and they would sort it out the next day. They never did, claiming that I gave up my rights to recourse when I gave the driver money. The moving company lost many things, including irreplaceable antiques and family treasures. Coastal was of no help in trying to resolve anything. It has been two years and I still get upset everytime I miss something that was important to me. I wrote a review right after I moved but it seems to have been taken off the website.

6. M

   Mary C.

   Source: MoveAdvisor · Ann Arbor, MI to Avon Park, FL

   4 Feb 20181-bedroomPaid $3,665

   Moving From Michigan to Florida.

   My move from Ann Arbor, MI to Avon Park, FL in July 2017 has been exasperating and frustrating. They contract out their trucks so one team picked up and another delivered. I am missing six items that include an under the bed shoe storage that contain shoes that can't be replaced, black antique piano stool, Ricca vacuum cleaner, an 8 ft. x 5. ft. Native American rug, black floor lamp and desk chair. I have called the company who scheduled the trucks and they said they would look for my missing items because they think they might be in the Chicago warehouse where they must have unloaded the truck with my items but nothing has been resolved. I even have a claim number. They are not returning my phone calls and I have been left on hold for 20 minutes. Upon receiving my furniture I was told that I was overweight and owed them another $647.20. The total move cost me $3,665.33 and was not worth the missing, broken, damaged and lost or stolen items. I am still very upset about this and also the fact that no one has really tried to help me in trying to locate my things. I even sent a list of the missing items and pictures of all the damage including broken antique bowls from family members, broken leg on armoire, broken trim on curio cabinet, etc. I still have all the broken dishes, pictures of damaged furniture and damaged boxes for inspection. Next time I move I will rent a U-Haul truck or use a POD where all of my things will be in one place and not moved from one truck to another. They don't seem to be organized and are very careless. I paid them to move me not lose my belongings. I have already contacted an attorney.

7. A

   Adam

   Source: MoveAdvisor · New Prague, MN to Merritt Island, FL

   16 Jan 20182-bedroomPaid $2,395

   Coastal moving group.

   Beware!! Worst company ever and very unprofessional. They have my stuff and refuse to return my phone call to tell me where it is. I will be contacting the sheriff and the attorney general. This company will lie to you and make your move a living nightmare!

8. J

   Johnnie W.

   Source: MoveAdvisor · Winter Springs, FL to Kingsville, MD

   7 Dec 20172-bedroomPaid $3,786

   The worst moving company ever.

   Mr. Chris Parker at Coastal Moving Group told me they had their own trucks, and they would complete my move. I was quoted a price of $2786.30. The day of the move they increased the price of the move by $1100 and handed my move off to another company. I have much difficulty of getting them arrange a date to deliver my belongings. They arrived about two months later with several broken items. I called the office several time, each time, they would lie, or say no one is available.

9. H

   Hari K.

   Source: MoveAdvisor · Boise, ID to Cherry Hill, NJ

   5 Dec 20171-bedroomPaid $2,500

   Don't become fools by booking your move with this Coastal Moving Group.

   Guys, don't book your move with this Coastal moving group. This CMG company gives the contract to third party moving company (for our move it was with Revolution Moving Systems). We might get attracted with the small quotes which they offer initially but later on they'll say some reason and they'll increase the quote value (Not in hundreds of dollars but in thousands). Even though if we agree for that amount also we don't get our items safely shipped. They'll steal the costly items and doesn't respond properly when we enquire about those. The guys who come for pickup are very bad in packing the items. They don't use proper material to pack the items. If we raise any doubt they'll just simply say one thing like ''We'll be doing this work daily and we are clearly aware of how to pack the items." These people are such irresponsible that they don't even check whether they loaded all the items from the warehouse into the truck correctly. Even that driver clearly stated to me that they didn't load few items from their warehouse into the truck and he marked the same in the household goods delivery inventory list as well.But still they're so confident that they can deliver the items even though many items are missing. When they came for the delivery they demanded us to pay the money first inorder to download our items. Finally when my things got downloaded, all the items which we packed on our own came safely and the items which this company guys packed came totally broken and many costly items are missed. I lost almost half of my valuable important stuff by booking a move with this CMG. I'm missing my 65" Samsung LED TV and 6 big boxes which is containing all my valuable stuff and one luggage bag which is containing all my costly traditional Wedding wear. All my items are broken and all of my furniture is broken and got chipped off. I lost all of my lifetime memorable things within one move by this company :-( :-( :-( I would never ever refer this company to any of my friends and relatives.

10. E

    Eric

    Source: MoveAdvisor · Alba, TX to Spokane, WA

    5 Dec 20172-bedroomPaid $3,800

    Very misleading BROKER.

    BROKER!! They tell you a really cheap price then a real mover shows up an tells you they can't do the move for that price and quotes a really high price that you can't afford then they wont give back your depost and call you a liar when I is them whom are lying.