CR7 Moving and Storage

Reviews

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1. R

   Ronald A.

   Source: MoveAdvisor · Dagsboro, DE to Myrtle Beach, SC

   5 Dec 20212-bedroomPaid $7,500

   Poor service

   We got our things today and all the furniture was damaged, I hate to see when we start to unpack boxes. We had a brand new hand truck and they kept that. The company that we called safe ship they subcontracted to CR7 we had no idea about them and they upped our price $4000. And then they had the nerve to ask for a tip.

   Response from CR7 Moving and Storage

   We are willing to reimburse any damages or missing items you may have had. I will be providing you with the Claims Service International Department information and they will guide you through in how to file a claim and receive your reimbursement check. Please email us with your contact information to : cr7moving@gmail.com. Regarding the final price you were charged, it increased because your items covered more cubic feet then what was provided to us in your job estimate.

2. R

   Richard S.

   Source: MoveAdvisor · Randolph, ME to Spring Hill, FL

   27 Oct 20212-bedroomPaid $6,985

   I would leave a -5 as a score if I could

   Absolutely the worst company I have ever dealt with. Every single one of my $30.00 totes are busted or damaged totaling over $900 and also they slammed packed all my stuff in 14 ft cubic space charged my over $6,000 and broke alot of my stuff I asked for a simple refund I get told I am a liar. Move from Maine to Florida

   Response from CR7 Moving and Storage

   Regarding any damaged items you are provided with household moving insurance for your move. You are able to file a claim and receive your reimbursement. All you have to do is email us any images you may have of your damaged items and we will begin your claim process.

3. G

   Glania B.

   Source: MoveAdvisor · Weymouth, MA

   20 Oct 20212-bedroomPaid $3,696

   Lost TV, damaged furniture, and boxes

   Avoid this company is unprofessional and trashed my belongings and lost majority of my stuff my 65 inch tv, several boxes than have the nerve to block me after they received payment in full and I have half of my stuff pay more don’t go with this company

4. G

   Glania B.

   Source: MoveAdvisor · Weymouth, MA

   16 Oct 20211-bedroomPaid $3,675

   Avoid at any cost

   This company picked up my belongings august 27th2021 from Massachusetts to Florida!It’s October 15 and nobody knows where my items are I’ve called and emailed with no specific details of delivery if you can avoid this company I will advise to pay more and get better service I wish I sold my things or donated horrible experience

5. S

   Suzanne L.

   Source: MoveAdvisor · Norwalk, CT to Reston, VA

   29 Sep 20212-bedroomPaid $4,200

   Worst Experience Ever

   This was a nightmare. Worst experience ever. Movers were supposed to pick up at 10am, didnt show up til 730pm, my things were supposed to be delivered 2 days later it was 4 days. Damage to most of my furniture, they stole my bowflex weights that were brand new 600$, they lost an entire box of my things with additional exercise equipment. The drivers were looking for a handout of 3-400$ on each end after an already pricey move, pay your drivers better. They left all the garbage on the curb that I had to clean up, broke my leather couches, bench and every storage bin that was loaded I had to throw them all out. They didn't set up my desk or chair and ran I mean ran out of here. What's worse is they don't return calls at all to file a claim, they owe me serious money, I have called 15 times. Filed a BBB report if they could get negative 5 stars I would give it to them they are thieves don't use them.

   Response from CR7 Moving and Storage

   We have kept the customer updated regarding her delivery date. The driver calls 24 hours before arrival and also the customer is provided with the option to file a claim and receive a reimbursement.

6. G

   Gerald A.

   Source: MoveAdvisor · Springfield, MA to Kissimmee, FL

   21 Sep 20212-bedroomPaid $49,000

   Mudanza

   Son la peor compañía de mudanzas me rompieron un TV ,lavadora y secadora y no tan solo eso perdieron varias cajas de la mudanza y no solo con eso ahora dicen que me van a pagar 187 dolares por que firme un documento que decía que en caso de que se rompiera algo o se perdiera el pago era de 0.60 centavos por libra cuando yo tengo en documento y no dice eso no la recomiendo tienen el peor servicio de mudanzas y pague desde Massachusetts a Florida casi 5,000 dólares y lo perdí casi todo con un total reclamado de más de 4,000 dólares para que ahora me quieran pagar 187 dólares ala verdad que son de lo peor ojo con esta compañía por que ni empacar saben

   Response from CR7 Moving and Storage

   We are able to reimburse any damages. Request a reimbursement for your damaged items via our email cr7moving@gmail.com

7. M

   Mike A.

   Source: MoveAdvisor · New York, NY to Houston, TX

   16 Sep 2021Partial movePaid $3,737

   Price Hiked Quote, Late Delivery, Damaged Items, Fraud

   This company "helped" me with an interstate move from NYC to Houston. When the contracted movers arrived to pack, they increased the price over 2x even though I had already compensated for extra items. The moving team did not seem to be vetted and they added on extra charges like $150 for bubble wrap (no items were bubble wrapped) and clothing boxes (all items were tossed in; not hung - and were subsequently damaged). However, this is not even the worst of it. The contracted moving team subcontracted the job again and my items did not show up on the delivery date. They blamed it on their truck breaking down and gave me a sob story about how difficult it is to run a business and that I should just be patient. After a few days, they located my items and the new movers showed up... with someone else's items. They then had to go find my property which took another several hours of waiting. When they finally arrived with my items, many of the boxes were damaged, unpackaged, and repackaged. They refused responsibility as they are "only brokers" and told me to file a claim with their contracted moving team, CR7 Movers. After discussing the damages with CR7, they told me to file a claim with CSI Pro, their insurance claims company. After having to create an account with a significant amount of steps, CSI Pros took several weeks to work with me on filing a claim. After hours of effort, and utilizing the only pictures from the moving damages I had left, I submitted a claim and they notified me that it could take up to 120 days to get back to me. However, they assured me that they would update me when the claim was reviewed. Months later, I received no update. I inquired to Ernesto at CSI Pros, who claimed that my case was closed due to "Lack of Interest". I asked him why I was not notified and never received a response. After logging back into my account and checking my claim, the insurance company stated that no one was responsible for damages. In other words, the moving companies went through my boxes, damaged my property, and were late to dropping everything off after misplacing my possessions for days. One excuse about my broken printer was "technology breaks" and that I cannot prove my $650 printer was damaged in transit. They stated that they gave me a ~$12 check. And while I never received my ~$12 check, my damages were in the THOUSANDS. In short, I wouldn't trust this company, CR7, or CSI Pros with a penny. Whether you have to move down the street or across the country, DO NOT USE THESE COMPANIES IF YOU WANT TO KEEP YOUR PROPERTY.

   Response from CR7 Moving and Storage

   All price arrangements were agreed upon the customer within the signed contract. Also regarding the claim , you are able to file a claim and if you do not agree with the settled check amount, You may contact CR7 Moving & Storage LLC and ask to speak with the owner

8. M

   Madison L.

   Source: MoveAdvisor · Virginia Beach, VA to Denver, CO

   9 Sep 20211-bedroomPaid $4,000

   Lost items + damaged others

   I am unbelievably disappointed in this company. I didn't even book with them knowingly, a broker handed me over to them and I will never make that mistake again. First, they charged me $1500 more than they quoted. Second, they took 7 days longer than they quoted to deliver our things. Third, they lost/misplaced cherished items and broke our furniture and fragile glassware. Finally, they are the most unprofessional company I have ever worked with - there are no systems, no organization, no customer service, and no follow through. Do not do business with this company.

   Response from CR7 Moving and Storage

   Your price arrangement is based on the amount of cubic feet your items cover within the vehicle. Regarding any damaged items, you are provided with a reimbursement through filing a claim. To begin filing a claim, email us a request to: cr7moving@gmail.com

9. Z

   Zohra A.

   Source: MoveAdvisor · Ellenwood, GA to Atlanta, GA

   21 Aug 20211-bedroomPaid $4,770

   Please don’t trust this company!!!!

   If I can help in anyway I will tell who ever is moving don’t hire CR7 to help with moving. First they overcharged the asking price was around 2000 and then they came in said 4000! And than I called the owner to find out when my stuff would arrive the owner cursed me out and told me in 2 months and I told him the deal was to have my stuff there in 5 working days. I told him you need to send my stuff to me immediately he than told me you are nobody I will throw your stuff away you can’t stop me or even god. Don’t trust this evil man and company with your belongings.

   Response from CR7 Moving and Storage

   Regarding your delivery, You want your items to be shipped to you within five days, which is express delivery, this is not possible at the moment because express delivery costs more than standard delivery. Your delivery is already in transit and it is scheduled for arrival between tomorrow or the next day. You will be receiving a call from the driver 24 hours before receiving delivery. Also, there was a storm these past days. For our employees safety we could not deliver right away. We are working on completing your household move as soon as possible.

10. T

    Tiffany S.

    Source: MoveAdvisor · Lebanon, PA to Leesburg, FL

    18 Aug 2021StudioPaid $3,278

    Dishonest and Bad company

    CR7 is terrible, when you get an estimate from them expect to pay even more because they give some unrealistic excuse for why you need to pay extra. We booked through a broker company, why they still do business with this mover is beyond me. We were given an estimate of roughly $1800 we’ve now spent double that. They demanded more money just to unload our furniture at our storage unit like it was some kind of inconvenience that they had to actually take it off the truck! While Barbara in the office and the first driver were nice everyone else was rude and condescending when doing business with them.