Cross Country Relocation Inc

Reviews

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1. L

   Linda A.

   Source: MoveAdvisor · Reno, NV to Tacoma, WA

   2 May 20213-bedroomPaid $8,000

   TERRIBLE

   Cross country movers is really lacking in customer service and accuracy. I had a phone quote with everything on my inventory. At the end I had to remove items due to high cost after initial bid. Our end number was twice the initial cost. You don’t have much of a choice since they are in your home wrapping up furniture. When you get the final number you’ve sold your home and you need to vacate, and you, again, have NO choice, you’ve paid a deposit and at this point NOT refundable. Very unhappy with this company. Under quoting and customer care was horrendous at a colossal cost. They pretend to care until you are at their mercy. Every time I contacted them it was all about the 21 days and “it’s in your contract” plus “ it will be a few more days.” They were actually 3 days short of the contracted 21 days when EVERy time I spoke to anyone, before the move it was 7-10 days for delivery. Dates for delivery were promised by driver after “speaking to the owner” and NOT met. Regardless of what ANY employee says, don’t trust ANYTHING they say. Everything they promise is pie in the sky. I placed many, many phone calls. I was promised call backs, it didn’t happen. The no care attitude when you finally spoke to anyone was surprising and unbelievably rude. Now, to address the damage to my furniture. A cedar hope chest that I was going to will to my granddaughter is completely ruined, no way to get it repaired. Brand new kitchen wood table broken in corner, family room end table scratched. Wood filing cabinet scratched, both bedroom end tables scratched and broken. Oh, and a missing very expensive fabric dinning chair. Then there is my husbands Vespa . I’ll be using every resource I can to report this unscrupulous company. I’m also contacting the Better Business Bureau in their state of California. The federal trade commission as well. I’ve never been so dejected with a company as I am with this one.

2. K

   Kumkum S.

   Source: MoveAdvisor · Los Angeles, CA to Chicago, IL

   26 Apr 2021Partial movePaid $2,500

   FRAUDULENT COMPANY

   Cross Country Location is a fraudulent company. I am a senior citizen and was given a price after I provided all info, number of boxes and specific dimensions. The day of pickup, they wanted $1000 more! They tried to rip off! They left us hanging! Bad company and ethics. Also the guy’s mask was falling off when inside my house during COVID times. Stay away!

3. S

   Samuel R.

   Source: MoveAdvisor · Riverside, CA to Lake Havasu City, AZ

   29 Mar 20213-bedroomPaid $5,800

   Scam

   Price more than doubled when our stuff was loaded from their original quote. Extortion, know they have you when your whole house is loaded in their truck! Damaged property, no customer service phone numbers, and they want cash. Dont use this company you'll be sorry.

4. G

   Gus H.

   Source: MoveAdvisor · San Clemente, CA to Ridgefield, WA

   28 Mar 2021Partial movePaid $3,998

   Move furniture from CA to Wa

   Cross Country Relocation quoted us $2116 for moving 702 cu ft of furniture from CA to WA, we paid $516 deposit and $800 cash on moving day, they loaded furniture, drove off, and called and said load was 1255 cu ft & cost was now $3998, insisted on additional $1400 immediately, or they would leave our furniture in the rain and we could come pick it up, they were extremely rude and hung up on us 4 times. Plus we had to pay the balance in cash before they unloaded. I measured our load when the truck arrived and it measured 712 cu ft, not 1255 cu ft. Do not use Cross Country Relocation.

5. T

   Tessa K.

   Source: MoveAdvisor · Oakland, CA to Rifle, CO

   11 Mar 20213-bedroomPaid $13,200

   DO NOT USE THIS COMPANY

   Total bait and switch broker. Peter built confidence and trust and then disappeared when things went wrong. We were quoted around $6,000 for our move, once all our items were on the rented budget truck, they told us it was more than expected and the total was $13,200. We did end up getting our things, which I am thankful for, but the company that delivered our items (different than Cross Country Relocation) said the movers did a terrible job moving our stuff and they would never work with them again. I'm ashamed I missed the reviews here and fell for it. Do not use this company.

6. D

   Dale B.

   Source: MoveAdvisor · Riverside, CA to Anna Maria, FL

   7 Mar 20214+ bedroomPaid $16,800

   Bait and switch broker

   Bait and Switch moving broker. I wish I would have done more homework with this company, they're horrible. I told them I had a completely full 27x9x9 storage unit and Peter quoted me around $11K for a cross country move. I signed their quote, gave a deposit and they came to pick up my items. During the transfer "Tomer" said he would have a final price after they inventoried everything. I told him I had a price and they new the exact dimensions of the storage unit so the price should be accurate already. After loading all of our items into the truck and DRIVING OFF...Tomer flagged me down as we were leaving and said he had the new price, $21K. I told them to turn the trucks around and bring my stuff back. The "Boss" who refused to give me his name told me on the phone I could come pick up my stuff in Santa Barbara, that he wasn't bring it back. They lowered the price to $17K.... this was a complete bait and switch move where they hold your property hostage until you pay. And they want payment in cash or postal money orders so you have no recourse. They moved our arrival date multiple times, we flew out to the house as they said the property would be there next day. The truck didn't show up for another 5 days, we had to sleep on the floor of an empty house. They also told us the semi couldn't make it to our house, so they charged me another $1,500 cash to move everything into two smaller trucks for delivery. All they do it broker out their jobs, they only own one truck. Look them up on the DOT website. HORRIBLE! DON'T USE! I doubt the 5 start reviews are even real people. Look at the other reviews where the same thing happened to other's, I wish I would have read the reviews better instead of just looking at the star rating! I filed a complaint with DOT as this seems to be a common issue with rouge movers.

7. G

   Gwen B.

   Source: MoveAdvisor · Visalia, CA to Denison, TX

   26 Feb 20213-bedroomPaid $7,000

   Liars- Bait and switch

   Took the time to count every item I was moving. Called 3 times with exact item counts so I was prepared for the amount as they state it is an estimate. Was quoted $4500. When they showed up and “weighed” the items my new total was $7000... after leaving some items at my old home. Asked Peter specifically how long these typically take, 3-5 days in good weather, 7-10 days in bad weather... today is 21 days and I have no idea where my items are. Yes a Uhaul from CA to TX was expensive however I am kicking myself for using this company. I have called dispatch 2-3 times a week for 3 weeks now just to be told that my items are being loaded onto the truck... lies. Today’s update... they are in Texas ... like I believe them. Per the contract they have 21 business days... didn’t realize truckers only worked Monday- Friday but whatever. I read wonderful reviews before using this company but now horror stories are coming out. I’m scared to see if my items ever actually show up. And if they do what condition will they be in. I will update review once my items show up. If they do ha ha! Consumer Beware!!

8. M

   Mike C.

   Source: MoveAdvisor · Fayetteville, AR

   23 Feb 20213-bedroomPaid $14,008

   Stay away

   Be prepared to get lied to, to pay more than your quote, little or no communication, then not have everything show up. How do you loose 2 full king bed sets? Call them, good luck!!

9. D

   Dan T.

   Source: MoveAdvisor · San Diego, CA to Des Moines, IA

   19 Feb 20213-bedroomPaid $9,000

   Do NOT Choose Them!!

   Besides the initial conversation with Peter where he charms you into them, this "company" is a joke. They are NOT a carrier, underestimated the move by almost double, overcharged me, lost/stole my toolbag, hung up on me when following up, and no communication throughout the move. I had to call them to figure out where my stuff was. DO NOT GO WITH THEM!!

10. S

    Steve H.

    Source: MoveAdvisor · Dana Point, CA to Sarasota, FL

    3 Feb 20212-bedroomPaid $7,000

    Overall move

    Quoted a low price from Peter and on the day of the move they jacked the price up 3 times what was quoted for the same items. When they arrived to move the furniture they couldn’t get the couch up the stairs. The local lady was completely useless in helping and said they should just leave the couch on the lawn. Worst company ever. NEVER USE THEM.