Franklin Van Lines

Reviews

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1. M

   Mark L.

   Source: MoveAdvisor · Colorado Springs, CO to Molalla, OR

   31 Oct 20171-bedroomPaid $1,600

   Poor customer service and lost-stolen item.

   I helped my elderly parents move. We set up the move from Oregon for them. Everything seemed to be going well UNTIL they delivered my mom and dad's belongings. On arrival the driver had us pay the final payment before any items were taken off the truck. We had a list of all belongings that were packed in Colorado and placed on the truck. When I asked the driver where my mom and dad's 46" HD tv was he told me that Victor , the person that scheduled and was responsible for our belongings, knew the TV was not on the truck and was missing. He told the driver to deliver any way. There was no phone call to us about the "loss". Since then Victor has not contacted us like he promised he would. He has not found out what happened to my mom and dad's TV. The "loss" was sent to the moving claims company. I sent them copies of all my paperwork including the belongings that were packed on the truck and told them what happened. The claims company "generously" awarded my mom and day $62.00..really? $62.00. Since then Victor has ignored my calls, He even told me he was writing an email to his boss about this. When I called to find out the progress of this email..Victor would not answer my calls. My phone number must be blocked by them because my calls will not go through anymore but my wife's phone calls do. NO ONE WANTS TO TAKE RESPONSIBILITY. No one wants to demonstrate honesty and integrity. This is so frustrating. I would be happy to discuss this with them or anyone who will honestly look at what happened and take responsibility. My folks are 81 and 83 for Pete's sake.

2. R

   Rick C.

   Source: MoveAdvisor · Saint Louis, MO to Coopersville, MI

   9 Oct 20173-bedroomPaid $2,235

   Horrible Company- DO NOT USE THEM.

   I booked with this company against my better judgement. I place a 916.00 dollar deposit to reserve the truck for July 29/30 to load and head to MI. Once I placed the deposit they then wanted me to photo copy my credit card and drivers license front and back and fax or scan these to them. I refused to do such a thing,after having to talk with the sales person and a manager, I told them this request was a deal breaker and I would cancel, they then agreed. I should have cancelled right then and there. In their contract it says you must email them with your job number to their "cancellation" address 7 business days before the first date the moving truck might show up. I did so as today was the 7th business day till our expected possible arrival on July 29th. I then called and reached a new salesperson name Cal. I advised him I was cancelling due to a complete change of events in MI. Without skipping a beat he said the deposit was not refundable due to it wasn't a full business day on which I sent the notice in. These guys are complete scam artists and only care about taking your money. Reading others reviews I see that they have other van lines subcontracted out and don't seem to be using their own asset trucks and trailers, which I was told that is the only way they do it. Having been in the trucking industry since 1999 I know a little bit about how this works. My suggestion to anybody thinking about hiring Franklin Van Lines, pick another company. Moving is stressful enough.

3. R

   Ravi M.

   Source: MoveAdvisor · San Ramon, CA

   6 Sep 20174-bedroomPaid $7,800

   Horrible Movers - Don't hire them.

   We have requested Franlin Vanlines to move my stuff from Plymouth, MN 55446 to San Ramon, CA 94582. Victor the sales guy had at least 15 calls with me before he gained my trust and we agreed on a price of 7800 dollars for the move, this included a full service move, he promised me repeatedly that my stuff would be delivered in San Ramon, CA by 7th tr 8th of July, 2017stuff was picked up on 26th June 2017. After they picked my stuff, they put all my stuff in a storage in Minneapolis, they do not have their own trucks (which is a big problem) they were calling all kinds of folks and trying to get the lowest price, they did not deliver my stuff until Aug 12th, I called DOT , BBB, moverescue.org and called them 100’s of times, they were not professional at all, John is the delivery guy he would not pick the phone, they started capturing my phone number and send it to voice mail directly. Victor the sales guy would not pick my call at all during this whole time. BBB lady told me that they had 30+ such complaints against them in the year and in the month of July itself they had more than 5 complaints All in all it is a nightmare experience. Do not use these guys for your move, very pathetic guys.

4. K

   Kristin W.

   Source: MoveAdvisor · Huntley, IL to Mount Dora, FL

   30 Aug 20173-bedroomPaid $10,600

   Awful Dishonest Company do Not Use.

   Where to begin..Sales representative was professional and knowledgeable price quoted was not even close to what it turned out to be, but to be honest we added more items. It would have been better for them to come out and do an inventory to provide a more accurate quote. My stuff was picked up on time and on the day they promised. Movers seemed nice and professional. Things appear to be going great, right? NOPE this is where it turns into a nightmare. There were tons of hidden fees and the driver told me that he would have our stuff to us within 2-3 days because he wanted to get home. Because of that timeframe give he decided to add my husbands tool box which he needed for work and a couple other boxes that would be needed right away. BIGGEST MISTAKE EVER! Needless to stay we didn't get our items until 2 weeks later and my husband was at risk of losing his new job because he didn't have the tools he needed. We lost a week of income because he was unable to work. I called customer service and was never able to reach anyone because they would pick up and the line would be immediately disconnected. Once I finally got a person there he put me on hold mid sentence and then disconnected the line. Dealing with dispatch was nightmare. They NEVER return calls even the management team. They showed no care or empathy over our difficult situation and the possibility that my husband could have lost his job. Before you consider hiring this company please look at the Yelp reviews out of Colorado. Buyer beware!

5. F

   Friend

   Source: MoveAdvisor

   29 Aug 20171-bedroomPaid $3,000

   Scam Alert.

   Please don't fall for this scam artists, they add additional that doubles the fee. They claim that they want to repack everything.

6. D

   Danny C.

   Source: MoveAdvisor · Liberty, MO to Humble, TX

   27 Aug 20174-bedroomPaid $6,800

   Don't Use Franklin Van Lines.

   Once they have first deposit price started going, almost double by end of process. Told lie after lie about furniture staying on same truck to delivery times ( 10 days ended up almost a month). Staff is rude and condescending. Damaged furniture in all steps! They use contractors at every step! Not a good Company!

7. R

   Rick L.

   Source: MoveAdvisor

   24 Aug 20171-bedroomPaid $2,400

   Franklin Van Lines.

   Franklin Van Lines has the WORST CUSTOMER SERVICE you will ever deal with if you are dumb enough to hire this company. Please read the reviews, I could go on for pages but I won't. Only hire a moving company that will come to your house and give you a written price based on what you are shipping, not weight. Franklin Van Lines gives you a quote based on cubit feet but the price will go up. The Franklin salesman gave me one price only to be told I owe more money AFTER the truck was loaded. Furniture was delivered 17 days later and two days after the driver called and said he would be there in a hour. NO customer service after the sale!! Have a question after the sale? Don't call because you will not get an answer. Please don't listen to the nice sales people because they can do nothing for you after the sale!!

8. C

   Cooper S.

   Source: MoveAdvisor · Boulder, CO to Hamden, CT

   5 Aug 2017Partial movePaid $2,300

   SCAM - Don't go anywhere near them.

   Franklin Van Lines delivered my furniture on the east coast 35 days late, and my $4000 bed was completely broken because it was not properly disassembled. My brand new $300 chair had permanent marker all over it, and my suitcase stand was missing. Franklin does not answer phone calls or emails - has fake phone numbers that change frequently, has their business registered to a false address, and writes FAKE REVIEWS online. Their rating on Yelp was at 1 star, and they made an identical page with 0-day accounts to bring their average up. Their Yellow Pages site is the same story. There are currently multiple lawsuits in action against them for their "mistakes" and they will soon no longer exist. This is a horrible scam and I couldn't have possibly chosen a worse company to hire.

9. R

   Robert F.

   Source: MoveAdvisor · Minneapolis, MN to Tempe, AZ

   15 Jun 20172-bedroomPaid $6,000

   Interstate Move.

   I would never recommend Franklin Van Lines to anyone. They did the classic low ball initial bid and pulled the classic bait and switch. I paid a rediculous fee of $1200 to "Guarentee Delivery" at a certain date which they verbally said was fine. I paid them to get the move done within 8 days. They did not show up til 12 days later and I was out of the country so they placed the stuff in a local storage site and I then had to pay a local company to transfer it home after I returned. I personally moved 70 boxes myself and it still cost me $410 for the local movers. They are a deceitful company. They obviously low balled the bid which was quadrupled even though I added more boxes them original estimate estimate but should not have quadrupled. I would never have used them if I knew the guaranteed delivery date was totally fictitious. They apologized and refunded the guarentee fee but that was hughly inconvienient. The word guarantee was totally a bait and switch. They were no weather issues that prevented the transfer but was a obvious lie just to get my business. Also the online company that recommended them them was also at fault because later I saw all the bad reviews.

10. M

    Mickey F.

    Source: MoveAdvisor · Fort Myers, FL

    23 Apr 20172-bedroomPaid $8,500

    Over charge under deliver.

    I had a quote for 1100 cu ft. When the driver came he said no you have 3000 cu ft. That is a difference in approx. $5000. When a different company came and delivered the same items here in Florida they showed me truck and I took pictres. My stuff was approx. 900 cu ft. I guess they just wNted to rip me off. When I called the salesman after there company picked it up at my house to get it worked out.. he said " I will talk to my supervisor and get back to you". Guess what they never called me back they just sent me a form to fill out from there company for a formal complaint. I have made no strides with anyone from the company. I consider them nothing but frauds and thieves. I even had some of my boxes opened and retapped with items missing.