Great American Moving System

Reviews

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1. S

   Samuel R.

   Source: MoveAdvisor · Plano, TX to Secaucus, NJ

   23 Sep 20222-bedroomPaid $5,240

   Well Done

   Great service. Very quick and efficient. Economical, polite, and punctual. Price cannot be beaten!!!

2. L

   Lawrence P.

   Source: MoveAdvisor · Gainesville, VA to Springfield, MA

   22 Sep 20222-bedroomPaid $4,030

   Very Friendly

   The movers were friendly, helpful, and fun to be with! My furniture was delivered promptly! I would use Great American Moving System again, strongly recommending Great American Moving System to others. Thank you!!!

3. P

   Philip D.

   Source: MoveAdvisor · Joseph City, AZ to Springfield, MA

   21 Sep 20222-bedroomPaid $4,457

   Highly recommend them!

   Amazing service. They arrived 15-mins before the scheduled time. My movers were very professional and took great care of my furniture and electronics. The rates were fair, and overall this was a great experience.

4. F

   Francis M.

   Source: MoveAdvisor · Quail, TX

   19 Sep 20222-bedroomPaid $5,000

   Smooth Mover

   Everything went very well with our relocation. The moving crew was friendly and professional. A pleasant experience all of the way.

5. C

   Charles M.

   Source: MoveAdvisor · Yorktown, VA to Panama City, FL

   13 Sep 20222-bedroomPaid $4,425

   Nice Job

   Great movers! They arrived early and moved us very quickly. They disassemble and reassemble all furniture. I would highly recommend them! We are going to use them again.

6. V

   Ven A.

   Source: MoveAdvisor · Aurora, IL to Prosper, TX

   22 May 20231-bedroomPaid $2,600

   Very good/my understanding could be better

   It would be 5 stars, but there wassmall deliverytime issue, which is simply a misunderstanding I had, but my items were picked up on time and delivery was just couple days after the date I requested, which is okay, all items arrived perfect, staff of moving was nice. I’m writing this because there is so many reviews so I will share my experience with my booking agent. She gave me a good price for my move from IL to TX. My goods picked up the second to last weekend of April and delivered a couple days after May 1st. The moving company they contracted was well. My items arrived in good condition and the company in itself always answered my questions, my agent is very good and fast with email responses. As well as the various departments. I appreciate this experience and recommend another friend of mine to do his move with my agent.

7. L

   Lee L.

   Source: MoveAdvisor · Rotonda West, FL to Cincinnati, OH

   28 Apr 20233-bedroomPaid $11,542

   A Move Not Without Drama

   Contrary to our request for a 26 foot truck, which the company assured us would hold our belongings and was all our storage facility at our final destination could accommodate, they sent a 52' semi. That made us scramble at our final destination to find another storage facility that could accomodate a semi, causing us to lose the $200.00 we had paid to rent the storage unit. As it turned out, the quantity of belongings we had would not have all fit in a 26' and fortunately we were able to secure an alternative storage facility that would accommodate the semi. The workers assigned to our move, however, were friendly, courteous, jovial and hard-working. Had it not been for the above mentioned aggravation and some irreparable damage, this would have been a 5 star review.

   Response from Great American Moving System

   Sometimes if the cubic foot is right on the edge of requiring a semi, the moving company will make the expertise decision to go with a semi so that we don't end up bringing only a box truck only to find out everything will not fit. Fortunately in this scenario they made that call as they would have had to leave if they came in a box truck as requested and come back with a semi. We are happy you were able to get a bigger unit that accommodated all of the items, it's easy to underestimate how large of a storage unit would be needed. For the scuffs you uploaded in the pictures, please do submit a claim form and we would be more than happy to assist. Unfortunately no matter how good of an experience, minor damage can and do happen when moving items. We are happy to hear you had a pleasant experience with professional staff.

8. K

   Kimi B.

   Source: MoveAdvisor · McKinney, TX to Douglasville, GA

   1 May 20231-bedroomPaid $4,500

   The worst!

   Let's start at the beginning. I booked the company about 4 months before I was supposed to move. I had a 1 bedroom apartment that was about 797 sq ft. Moving from TX to GA. I told them straight up what I had and they quoted me about $3400. I accepted that price and paid my deposit. 3 days before the truck is supposed to come, a guy has me measuring my furniture and asking more indebt questions. The same exact furniture now raised the price to about $800 more. And by this point they know it's too late to change the moving company now, so I just had to pay them. On the day the moving company comes to put my things on the truck, he saying it'll be an extra $1000 to take everything that I have. I told that man he was crazy and to just put whatever my 'original' quote was on the truck and I'll throw the rest away. Now mind you that new quote was about $4100 for those of you following along at home. I had to throw a lot of things away, that I told them I had in the very beginning. Now I'm finally about to let them load my stuff to the truck and he giving a different price of about $400 more talking about moving supplies and labor. So you telling me in all of that $4100, you didn't factor in moving supplies and labor. At this point I wanted them out my face and I just signed the stupid contract and sent them in their way. The day of drop off arrives. The man pulls up to the house, I tell him I have two stops. He tells me it'll be an extra $150. I said no, my contract says if I have an extra stop it'll be free if it's less than 50 miles away. My stop was only 3, I thought I was golden. He said he had no idea I had an extra stop, it's not in the paperwork. I told everyone I came into contact with I had two stops and everyone said it was perfectly fine. Until it wasn't. So I called customer service and they didn't help at all, they talking about that only dealed with pickup and not delivery. Which the contract does not specify in any way. I wish I could upload the contract so you could see it. So needless to say, I only did one stop because these bastards wasn't getting another dime out of me. I gave them two stars because they actually delivered my furniture, don't know if they should be congratulated for during their job and the guy who delivered my furniture to me was nice. Other than that, I had a horrible experience and they know they wrong for that.

   Response from Great American Moving System

   We know moving can be stressful but from pickup to delivery, this was a seamless move with courteous professional staff along the way. While we try and do our best to keep fees as low as possible (we booked this job at an unheard of rate across country for $3.50 a cubic foot), this is a company for profit. When a customer is asking for us to do a whole additional delivery to another location, there is a $150 fee. We just went through the calls and contracting and at no point was an additional stop mentioned or it would have been built into the quote. The additional pricing given at pickup was because you had additional inventory not given to the coordinator when booking. The price would not have been raised what-so-ever for the same inventory given when booking which is why you stated you told them to “move at quote.” We appreciate the opportunity to have moved you into your new home and gotten your items to you in the same condition picked up in.

9. L

   Lara C.

   Source: MoveAdvisor · San Diego, CA to Cary, NC

   20 Apr 2023Partial movePaid $1,967

   Not professional

   I came across Great American Moving System through a database of moving companies on the Geico website. My initial call was with Stacey who was very pleasant, he gave me a good deal for a transport from San Diego to North Carolina. We had gotten quotes from a few different companies and Great American’s was very competitive but we were still a bit skeptical because they are a broker, so we knew they would outsource to smaller moving companies. We had moved cross country in the past so we knew how these things go. After some back and forth, Sandra in the Operations Department let us know that while they are a broker, they only use trust worthy companies so that helped in our decision to go with Great American Moving System. Things seemed way too good to be true up until this point. A week prior to our scheduled move date, we received a call from Josh in the Quality Assurance department. This was the call to go over all the items (with pictures that were emailed to them) to make sure the inventory was as accurate as possible. My initial inventory of things that I had given Stacy was accurate, with exact measurements, with the only exception that we were suggested to add 34 medium size boxes which then we lowered to 25 because we realized that was too many. After Josh went over the inventory with me, he emailed me a new inventory with an increased price. I told him we were not in agreement with that new price because the inventory had not changed from my initial quote. Josh insisted we needed to pay the difference over the phone, or we would be charged once the movers showed up. I was confident that the inventory had not changed, so I said we would pay the movers IF NEEDED. He became extremely rude after I refused to pay and basically hung up on me. Since my experience with Stacy and Sandra had been completely different and pleasant, I called Sandra to let her know about the phone call with Josh. This time around she was extremely disrespectful and rude, almost like a completely different person when I told her I did not agree with the increased quote. Her words “well, you are getting a long distance move for very cheap with added free things that we normally don’t give away to moves under $4000”. I never asked for the “free” packaging (TV, mirror and mattresses) but to gain our business they added it all. She then proceeded to ask if I know what an estimate is, but this wasn’t an estimate. It was a quote I had already paid a deposit based on the total amount so at this point it was not an estimate, it was an agreement. She kept repeating how “cheap” of a move we were getting and that Josh is a professional who has been doing this for over 20 years and I wouldn’t know about the “right” way of measuring things. Fast forward a week to the day the movers show up; Star Van Lines. They were the most respectful and HONEST guys who said there was NO CHARGE needed because the inventory was as described. They packed everything up in less than one hour and off they went. Based on their attitude after I refused to pay more, I would 100% NOT recommend Great American Moving System (read all the reviews, I’m not the only one). Go straight to Star Van Lines, or anywhere else.

   Response from Great American Moving System

   Good afternoon, From the review, we see you had a good experience from the initial booking all the way to dispatch and then an even better experience with the carrier we dispatched. You mentioned we gave “free” packing without asking for TVs, mirrors, and mattresses. The quote we gave was the lowest possible rate by more than $3.00 a cubic foot in comparison to any competitors for the same route and cubic footage which is what Sandra advised when you called back in after the call with QA. QA is put into place to ensure that a customer did not mistakenly leave off any inventory or to make sure that no inventory was added from the time of booking to right before the move takes place. After receiving the pictures prior to the QA call, there were a few items not in the initial inventory. This is very normal as many times, customers just miss items unintentionally when doing the virtual or verbal initial walkthrough. When you were upset that it was missed, Josh reached out to the carrier and advised we would take on any additional costs to ensure you were loaded at exact estimate regardless of us needing to tweak the inventory a bit. The carrier than came out and did the move for 30% less than the move would have been if booked direct as we send our carriers so many jobs. This is a really disappointing review but we understand your right to leave a negative review on such a small blip in the process in the grand overview of a move that went off without a glitch. We are happy to have made sure you had a great move and to have served your long distance moving needs.

10. G

    Gideon N.

    Source: MoveAdvisor · Indianapolis, IN to Portland, OR

    5 Oct 20221-bedroomPaid $4,000

    Worst Moving Experience!!

    I would advise anyone to not go with Great American Moving System. They try to get you to use their services by being nice but after you sign the documents, they do not keep to whatever agreements were made. They mentioned they could deliver my things within the time frame I had mentioned, even promised they could deliver earlier but I declined as I would not have moved to the new location at the earlier date they had mentioned. When the expected delivery timeframe came, they mentioned they would not be able to deliver till 3 weeks after expected delivery timeframe. The managers were not helpful in providing any type of support in having the issue resolved and hung up on me. Their customer service is the poorest I have experienced, and this is coming from someone that have moved a good number of times. I would really advise to avoid this company if you want a smooth transition in your move.