Gulf Stream Van Lines

Reviews

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1. R

   Renee H.

   Source: MoveAdvisor · Phoenix, AZ to Knoxville, TN

   16 Feb 20242-bedroomPaid $2,800

   Corrupt and liars

   I was quoted a price I was told for a private 26FT moving truck. Five days before scheduled move turns out they lied and I was quoted for 8 ft on a moving truck with others. They wanted double the price now and so I canceled. They would not give me back my 1,069 deposit because I canceled five days before the move. Claiming I was out of the refundable time yet they called me five days before the move to change the terms and conditions of the move themselves not me. Very corrupt and it’s shows how bad America is now that this company is still operating and scamming people.

2. D

   Diane L.

   Source: MoveAdvisor · Lakewood, NJ to Ruskin, FL

   15 Feb 20242-bedroomPaid $5,900

   Scammers DO NOT USE THEM

   We hired Gulf Stream can lines to move a two bedroom apartment from New Jersey to Florida. We were quoted 2300.00 the first time, the when a representative called to confirm, my husband went over every item that would need to be moved, at that time the rep said it would be more due to the space on the truck. He gave us a price of 5938.14 which we were fine with. Once the movers came to the house they tried to charge us and additional 5543.00 which totals 11, 481.80 which of that we put down 3,132.00. The mover asked if we wanted to transport some of our things since the broker provided them the incorrect information and I said no we need all of our things moved, however we provided Michael Davis all the items being moved and now you want to move only half our items if we don’t pay and additional 5000.00. We declined and later was told they will be keeping our deposit. This is absolutely ridiculous and bad business. We have seen many cases where this company has provided inaccurate information and then the movers attempt to collect more if you don’t pay they will keep your deposit. They are ripping people off and it’s not right! Review this business before you become the next victim. Lily is horrible and rude, she thinks keeping thousands of dollars is funny because they are incapable for collecting inventory. I would rate Zero stars if I could! The company have many reviews with the same issue on the better business bureau! They are horrible

3. T

   Terri W.

   Source: MoveAdvisor · Birmingham, AL to Franklin, PA

   30 Jan 2024StudioPaid $5,200

   Terrible Company

   This company subcontracts the moves out. We had ARENA AS OUR MOVERS. We were quoted &3200 by GS and ended up paying $5200 for our move. Arena stated we had more than GS said. Lied about our square footage and items to be moved. Two Asian men came, walked in apartment, took pictures of everything, went to car for a half hour, and demanded more money. Wanted post office check or cash. Our items were to be delivered in 5 days and it took 3 weeks. Missing a few things. Delivery to our storage unit was one guy so we had to help him unload because his coworker was in court. Very shady operation. Avoid them

4. B

   Bradley P.

   Source: MoveAdvisor · Boulder, CO to West Palm Beach, FL

   24 Jan 20243-bedroomPaid $5,000

   KMOWN SCAMMERS!!!! DO NOT USE

   IF YOUR LOOKING FOR A REAL MOVING COMPANY USE UHAUL, PODS OR U-PACK. STAY AWAY FROM BROKERS LIKE THESE PEOPLE. This company used to be Relocation Nation, they change the name yearly so the complaints and lawsuits don’t catch up with them. But they’ve screwed over thousands of people, employees included. They would scam employees out of thousands of dollars on their paycheck because of cancellations because of their negative reviews and their inability to run a company. They need to be shut down for good! they target old people and disabled people with little to no money and then up charge them thousands of dollars and then half of their stuff goes missing! If you want to know who you’re dealing with the Owners name are Todd Toddaro (Bradley), Gabby Klyotskin(Olivia Reese)and Sal.

5. G

   God D.

   Source: MoveAdvisor

   19 Jan 2024Partial movePaid $1,134

   THIEVES

   They say you have 48 hours to cancel. We canceled less than 24 hours. They claimed they had already booked a subcontractor to move our property at the end of February which meant we lost our $1134.00 deposit. Jen plays the good cop. Olivia Reeves plays the ball busting bitch. This company makes their money from deception. Any positive or glowing review is AI generated and not legitimate. DO NOT HIRE!!!!!

6. K

   Karl H.

   Source: MoveAdvisor

   19 Jan 2024Partial movePaid $1,134

   DISHONEST BUSINESS

   Booked with them Wednesday January 17 around 10:30am. Needed to move property from my deceased father's home to our home several states away and didn't need this to happen until the end of February. Was reassured by Jen Ryan that I had 48 hours to cancel. Later that day I read enough horrible reviews calling this company "Scam Artists" and "Crooks" that I became very alarmed and sent an email toJen saying I wanted to cancel and get a refund. Today I was told by their very aggressive manager that they had booked a carrier and I didn't qualify for the refund. When I asked to speak with Jen Ryan, I was told that I wasn't allowed to speak with anyone else. There is no proof (time stamp, receipt) of them actually booking a carrier more than a month in advance of our needing to move. They are keeping $1,134.00 and have done NOTHING. This is fraud! They eesentially have our routing number and account number and have stolen our money. I have contacted our bank to dispute the transaction. My bank is now investigating them. Basically GulfStream says you have 48 hours to cancel and get a refund but actually there is no legitimate canceling with them because they can claim they have already disatched a carrier (6 weeks in advance) and therefore you forfeit your money. I would be happy to reconsider this review if they would simply do the right thing and refund my money. DO NOT DO BUSINESS WITH THIS COMPANY!

7. J

   Julie B.

   Source: MoveAdvisor · Panama City Beach, FL to Saratoga Springs, UT

   16 Jan 20242-bedroomPaid $6,000

   Worst moving company ! Don’t use!

   This company will tell you it’s one price and then they’ll call back and quote you and it’s thousands of dollars more then they are not the ones to pick up your items. They transfer you over to Relo Van lines which comes to pick up your items and then Presise delivers them, and guess what I have still not received all of my items. No one will pick up the phone and talk to you. The gentleman that delivered. My items told me that three or four my boxes were sitting at a ladies house in Iowa and I have a box of hers, but I have no idea how to get in touch with her. One item was broke and he told me the wood glue it back together. I’ve tried to reach out on numerous occasions no one will pick up the phone. No one will answer emails there’s no way to file a claim you cannot do anything you are just burned do not use Gulf stream or Rolo or Presise. You will be very sorry we don’t even have our silverware delivered. It took over a month to even get our things delivered. We have lost very precious items. Go with the moving company if you’re going to do it and pay for a reputable one, not these people!!!

8. E

   Eliza K.

   Source: MoveAdvisor · Boston, MA to Columbus, OH

   11 Jan 20241-bedroomPaid $4,000

   deceptive practices, threats, and lies

   I had the absolute worst experience with GS Van lines. Some of the highlights were deceptively low first estimate with a promise of 48 hour cancellation, which then was declined and followed with immediate threats of collection and the rep yelling at me. My move ended up costing more than TWICE as much as my original estimate, even though I got rid of many items. At no point during my move I knew how much it would cost me to get my stuff back. They subcontract work to other companies, the company I had told me different things that GS Van Lines (e.g. that they would charge me for packing supplies). I do a lot of subcontracting at my job and never had to deal wish such deceitful and rude company.

9. A

   Aimee M.

   Source: MoveAdvisor · San Diego, CA

   1 Jan 2024Partial movePaid $2,900

   Scam please be advised to NOT use this company

   I caution anyone considering this business; my experience suggests it's a scam. They initially offer low quotes with supposed discounts, but beware — the final payment must be made in cash or cashier's check. After that, they withhold your belongings, claiming you owe more. Customer service is atrocious, and once they have your money, they conveniently avoid calls and texts. Steer clear to save yourself from a potential scam and headache.

10. G

    Gary H.

    Source: MoveAdvisor · Palm Desert, CA to Columbia Falls, MT

    20 Dec 2023Partial movePaid $3,588

    Lied to

    Their agent alleged his name to be Greg Johnson. He sold us the move for two reasons. One, the farther we book out the cheaper it is. So we set a date in April. My wife and I were both on the phone and he said, “if you need to cancel call me 5 days prior to the move directly at 561-244-8085”. We were concerned and asked again, he said as long as it’s more than 5 days out call me directly and I’ll cancel and get your money refunded. The telephone number he gave us is for a Health Insurance company. Several weeks ago my Mother-in-law died so our need to move her is gone. So I called GS today and basically we’re out of luck. More grief added to our already overwhelming life. Greg Johnson doesn’t work there. Really? I was told they’ll cancel but no refund. I then asked if we reduce the size of the load can we adjust the price? No, was the answer. This is still over 4 months out so a fee for the time spent, but nothing has moved yet and I believe the trucks will still get a load. Their cancellation policy says 48 hours. A honest reliable company stands behind what their employees do, and say, even the bad ones. How sad to see our country falling in these traps more than ever. I understand a 10 or 15 percent charge but the entire deposit? Someday the owners and employees of this company are going to help in a bad situation, and I hope God remembers their response from today. Signed, A 70 year old Veteran who needs the money more than ever