Household Hauling

Reviews

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1. E

   Emily C.

   Source: MoveAdvisor · Naperville, IL to Sarasota, FL

   28 Feb 2020Partial movePaid $1,200

   Horrific customer service.

   I put down a deposit with Kimfrom"insync movers" for a movefrom IL to FL that will take place in June. I was shocked to see "household hauling" on my bank statement as h.h has horrific reviews and nightmare stories. I immediately called to cancel only 2 days after booking. Long story short I had to pretty much fight w Ashley and Kim to confirm a cancel and refund, neither of which they would do. Ashley yelled at me, interrupted me, and kept putting me on hold to the point that I hung up. Neither of them would confirm that the cancel was processed or take the time to talk to me so I disputed the charge with my bank. I then got a demanding email from Kim saying "I need to call them now" and gave me an extension that led to "delightful Ashley". Ashley can hardly form a coherent sentence until I mention I disputed the charge which led her to yelling at me saying she told me she was going to refund yadda yadda(she refused to confirm the cancel or send me documentation stating that she can't email me a cancel confirmation) I told her she was being very unprofessional which led her to slamming down the hold button. I hung up. I am disgusted with how this company does business.. all this to cancel a deposit for a move in June absolutely reaffirms the fact that working with insync movers or household hauling would be a nightmare. Kim was calling me every other day for a month to try and get me to put down a deposit and the minute I ask for a cancel, she is nowhere to be found. Disgusting women who have no business working with the public. I hope no one deals with this company they are a SCAM!

2. P

   Pamela B.

   Source: MoveAdvisor · Sheboygan Falls, WI to Wilmington, NC

   24 Jan 20204-bedroomPaid $27,000

   Don’t use these movers!!

   Being a military brat and having had a husband who moved frequently in his career, I have moved 34 times. So, I have a huge basis of comparison. There is nothing, I repeat, nothing that I can say positive about these people. It was not only my worst move, it was probably worse than all 33 prior moves combined. They changed the schedule on me. They showed up with a small truck after I told them I needed a 53 foot truck. My load ended up in two trucks. The two trucks were delivered eight weeks apart! They threw stuff in boxes with no wrapping. They packed glass poorly. They used wardrobes to pack items which made them too heavy and causing breakage. The boxes all arrived smashed with fragile boxes upside down and sideways. I have never seen anything to compare. It was also twice the most I had ever paid before and four times their estimate. If you love your possessions, don’t use these people.

3. A

   Adam L.

   Source: MoveAdvisor · Brandon, FL

   25 Nov 20194-bedroomPaid $4,000

   This is a Fraudulent Company.

   THIS IS A CRIMINAL ENTERPRISE! Trinity Van Lines, who I now also believe to be a fraudulent company, brokered my move and hired this racketeering group of individuals to actually complete the move. I am missing 30-40% of my goods and this "company" is claiming all of my goods have been delivered. I have contacted the company essentially every day since my date of first delivery, October 22, 2019, and have been given the run around and lied to on countless occasions with the company using excuses such as someone sick for an entire week, the owner having a family emergency, only one person being able to look into where my items are locate, etc, but I believe especially after reading other BBB complaints and mymovingreviews.com reviews, this is a criminal enterprise that uses extortion tactics as well as steals people's goods and then likely resells them while forcing unsuspecting customers to go through the arduous process of filing a claim where they will only receive 60 cents per pound of lost or stolen items. All of the red flags, ranging from the pickup truck being unmarked and missing half of its roof to what seems to be the "dispatcher" Ashlie utilizing different voices to claim she is unavailable, now make sense that is largely a fraudulent company working in conjunction with the likely fraudulent broker. The kicker is when the 2nd shipment individuals showed up to deliver ~10% of my goods and indicated they saw my TV in the warehouse only for Ashlie to indicate all of their paperwork (which they will not provide to me) that all goods have been delivered. I have contacted an attorney to seek damages and I am researching the appropriate authority to contact in order for these two companies to be investigated, if they haven't already disappeared by the time this all comes to fruition.

4. L

   Lara B.

   Source: MoveAdvisor · Rockford, IL to Saint Augustine, FL

   4 Nov 20193-bedroomPaid $7,000

   Extortionists and Scam Artists.

   I would NEVER recommend this company to anyone, in fact have strongly discouraged friends and family to never do business with Household Hauling, nor Alliance Van Lines LLC (who we originally contracted our move thru, and who subsequently unbeknownst to us, subcontracted our move to Household Hauling). All the markers to indicate a moving company is scamming you are present with this company: * Company does not answer phone with their company name; * Company shows up in non-labeled, or rental (Enterprise) truck; * Company will only accept cash or postal money orders; * Company upcharges you with either additional fees ($75 "Long Carry Fee", $150/per hour wait fee, etc) or demands additional money beyond the original contract for your move; * Office staff hangs up on you, bullies you, and is generally rude; * Company holds your belongs in public storage units, without telling you it will be placed in storage. Our move (Illinois to Florida) started as a $2,700 USD contract thru Alliance Van Lines, LLC who then subcontracted it to Household Hauling. Upon arrive, their movers said we had been "underquoted" and now it would cost $7,000 USD to complete our move, demanding $3,000 cash upfront before beginning to load. After giving them the $2,000 cash I had on hand, they loaded half our goods (arrived at 7pm at night, left at midnight). Next day was contacted by Ashleigh at the "home office" demanding another $1,500 USD to complete the move that day. Was told by movers our stuff would be, as per contract, unloading on the Friday (3 days later). This was a lie. When I contacted "home office", Ashleigh rudely advised me they had up to 21 business days to move our stuff, and we MIGHT have it the following weekend, but no promises. I had to contact the "home office" weekly to find out where our household goods were, repeatedly being hung up on and bullied by "home office". It was also during this wait period that I discovered our goods have never left Illinois, but were being held in a Public Storage unit. FINALLY after 3 weeks, our goods were delivered by a sub-contracted driver (no moving team, just the driver) who wanted an additional $75 "long carry fee" (our driveway is 55 feet, roughly, but he added the backtrack measurement from edge of garage to our front door), as well as an additional $150 per hour fee when I advised I wanted to call my husband. When the driver finally unloaded our goods INTO OUR DRIVEWAY, we found all of our furniture had some kind of scratch, nick, ding or was damaged beyond repair. Additionally, many of our boxes were flattened, squished or retaped. There was mouse damage to some boxes and furniture, to include our piano. During unloading, the driver was often observed to be standing on our boxes and furnishings. Do not EVER utilize this company.

5. A

   Andy H.

   Source: MoveAdvisor · Clearwater, FL

   30 Oct 20191-bedroomPaid $2,875

   Do not use!!

   Do not by any means hire these frauds! I set up a move using Alliance Van Lines who just subcontract with some random "moving" company. When they arrived they redid the estimate and nearly doubled it, and refused to deliver my items until I could pay the full amount in cash or money order only. After you give a date to deliver they tell you they will take up to 21 days to deliver, basically whenever they feel like it. At delivery I found some of my boxes were CLEARLY opened! With items I specifically remember being packed together being in separate boxes. They also lost a couple of my items and when I called they claimed they could not be found and referred me to a just a fraudulent claims company. They will also leave your place completely trashed with their moving supplies. DO NOT USE EITHER OF THESE COMPANIES!! If you already have be sure to file a complaint at https://www.fmcsa.dot.gov/protect-your-move/how-to/moving-fraud.

6. K

   Kimberly M.

   Source: MoveAdvisor · Punta Gorda, FL to Zanesville, OH

   26 Oct 2019Commercial movePaid $6,000

   Damaged furniture from Household Hauling Movers.

   Please do use Household Hauling. They damage half of my furniture. They sent me paperwork to file my claim of which everyone has 9 months to file claim after delivery. I filed 4 months later. Now they say that it was too long and then changed their mind again and claim I signed off on it. I paid thousands. It’s time to lawyer up. Don’t do it folks.

7. M

   Monique F.

   Source: MoveAdvisor

   22 Oct 2019Partial movePaid $1,199

   Horrible Customer Service. Not worth hiring. Buyer Beware!!

   Buyer beware!! I had the misfortune of hiring United Moving Experts to assist me in my move from Carolina to Florida. Unbeknownst to me this company is a farce. It is taking up advantage of people under the guise of a moving company when they are in fact simply a facilitator, middleman that takes your money and contracts out your move to an alternate company. This is the misfortune that I had. After signing the contract with United Moving Experts on the day of my move, United Moving Experts did not come to my home to obtain my belongings as expected, a subcontracted company by the name of Household Hauling came to my home with a simple Enterprise Truck to move me. After having to accept that I had no choice but to move forward with them, as I had to move. I declined for the second time their “30 days free storage to their customers” option. I informed Household Hauling of when I would like my items delivered to Florida. It was not until days later when I contacted Household Hauling they then told me it could take up to 21 days for my belongings to arrive and that my items would, in fact, be placed in storage during that time, which is something that I never agreed to. I explicitly requested that my belongings not be placed in storage. Unfortunately, my items were placed in storage against my request and were delivered to me 23 days after my requested date, without explanation or compensation for the time I was without them. If a 23 day delivery was not bad enough the condition in which I found my belongings was. After meticulously packing my belongings to the extent of even purchasing television box for my flat screen TV, many of my belonging were delivered damaged. The most disappointing loss was my flat screen TV which was cracked and no longer working and resulted in me having to discard it. This event has caused me a significant amount of stress and grief as I remain in a battle with both United Moving Experts and Household Hauling to be compensated for my losses. To make the situation worse I called Household Hauling and spoke with Ashley, who was rude and inconsiderate and said I have no claim, even left me on hold on purpose for over one hour regardless of the pictures of my damages I had emailed her per her requested. All my communications with Household Hauling has been wet with rude and non-empathetic feedback. They have been absolutely no help to me and have not demonstrated that they have any intention of making the situation right which has forced me to take legal action. I write this to inform anyone who is considering utilizing these companies for a move to take my situation into consideration and possibly look elsewhere. Neither, United Moving Experts and Household Hauling are worth to be hired for any moving.

8. C

   Corey W.

   Source: MoveAdvisor · Chicago, IL to Macon, GA

   8 Oct 20192-bedroomPaid $3,500

   Increadibly upset and disappointed.

   After reading the other reviews I am horrified. We are in the exact same position as many of the other commenters. We started our contract with Alliance and were sub-contracted through Household Hauling. Something we were not aware of at the time of contract. We were informed within 10 business days at the very most over the phone, just like the others. This has not been the case. Whenever we call for a status update, we are asked to call back or told "we will call you 24 hours prior to delivery." I am astonished at this. We have had to spend money getting items that we need because my husband and I both started new jobs and don't have any of our belongings. This has been a huge financial burden and honestly very stressful for our family. I will never recommend Alliance Moving Company or Household Hauling and will encourage people to move themselves if they can over using either of these companies.

9. M

   Margaret S.

   Source: MoveAdvisor · Port Richey, FL

   19 Sep 2019Partial movePaid $1,378

   Horrible company to deal with.

   My move was sub contracted through American Roadways. Delivery was to be within 3 to 21 days. Well 28 days later I received my belongings. Every box and Rubbermaid tub was smashed broken and so was stuff inside. Foot on TV broken night stand missing completely as well as a box of new blankets and gifts legs broken on sofa table as well as dresser. Decorative tree also missing. The driver could have cared less. Helper was upset but they had to have loaded the smashed stuff from warehouse or they did it themselves. They wouldn't even unload my stuff until I paid them the balance. Never ever trust these people.

10. S

    Scammed C.

    Source: MoveAdvisor · Edwardsville, IL to Tampa, FL

    29 Jul 20193-bedroomPaid $6,800

    Do Not Get Scammed.

    Alliance Van Lines contracted my move to Household Hauling. I observed the following red flags and violations: - Clearly all of the "5 star" reviews on this site are fake - Alliance was obviously created to sound like Allied Van Lines (a respectable company) - They do not provide an in home estimate, it is all over the phone so they can purposely up charge you when on site - Did not clearly disclose the length of time for delivery. Will tell you its 1-10 days, but read the shady language carefully, it says 1-10 days but could just be up to 21 BUSINESS days. That's a month. - Movers did not arrive in a fleet truck. They arrived in a rented Enterprise truck and "employees" were not in uniform - Movers hired extra help and they were clearly laborers and not trained movers - Initial estimate was $4900 but I ended up being charged $6800. - Only accept cash/money order - Home office "service" people use last name initials and not a full name - NEVER disclosed that household items would be placed in storage. I have been waiting 22 days now for my delivery with little to not communication from Alliance or the brokered moving company. I've been told I could get a delivery next week. They will be very helpful up front but then will absolutely screw you over. The entire experience has put extreme stress on my family. Please do not EVER use this company. I just want my stuff!