Ideal Moving & Storage

Reviews

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1. A

   Alan F.

   Source: MoveAdvisor

   21 Apr 2016Paid $1,200

   Saved My Life!

   These Guys saved my life.   I had just moved to NYC and the roommate situation I got myself into did not work out.   They came last minute moved me out in a bind.   I almost did not book because of a bad review here on yelp.  But I am glade I did.  Thank Jacob and the crew! I'll say it again!   I had just moved to NYC and the roommate situation I got myself into did not work out.   They came last minute moved me out in a bind.   I almost did not book because of a bad review here on yelp.  But I am glade I did.  Thank Jacob and the crew.

2. T

   Tony C.

   Source: MoveAdvisor · Falls City, OR to Warren, OH

   5 Jul 20242-bedroomPaid $7,500

   Cross country move

   Pick up went well, delivery took longer than 30 days. Movers showed up 12 hours late and high, it took them 4+ hours to complete what should have been an hour job. Every box marked fragile was smashed. Two boxes with family memorabilia were missing. Both my Harleys were laying on their side with boxes piled on top. Bikes were dented, tail light smashed, grip, foot board, headlight damaged. Tape and strap marks ruined paint in several areas. Movers insurance offered $75 settlement.

3. J

   Jeremi R.

   Source: MoveAdvisor · Rosharon, TX to Lake Stevens, WA

   30 Sep 20234+ bedroomPaid $12,600

   Worst Moving Company Imagineable

   And that's not an exaggeration. I never would have done business with this company, if I wasn't forced to do so. I originally contacted Vanguard for a move from TX to WA, who subcontracted to these guys. I was quoted by Vanguard for 2000 cubic square feet for a prior move I made just two months ago with the same amount of stuff (for medical reasons) at $8k. On the day of the move, Ideal Moving showed up, which is where everything went south. Out the gate, the mover was demanding that I sign a new bill of lading for $11.6k, telling me that this would be the maximum charge, due to them bringing a 2500 cubic foot truck. I told them I would speak with Vanguard first, whom I called, and they said that the original bill of lading took priority. I ended the call with them, and spoke with the mover again, who stated that Vanguard messed up, and that they were leaving, and then subsequently left! I had a flight the next morning and my lease was over the next day as well. I was completely backed into a corner, and extorted for money. I called the driver back, begging for him to return, as I didn't have any other options. He returned, and assured me that I wouldn't be charged any more than what I was already quoted if the cubic feet lined up. I stoically accepted under duress. At the end of the day when they finished, he handed me a bill of lading for $12.6k.(Yes, 1k more). I was SHOCKED. They claimed that I had 2800 cubic feet of stuff - 800 more than what I had two months ago. I was livid, but kept to myself, as I still had little options. I proceeded to pay them by Zelle and a Western Union transfer. The driver either provided the wrong account information, or entered it incorrectly, which they let me know that they didn't get the wire the next day. I also learned after the fact that the moving guy committed fraud, backdating my signature to comply with federal regulation. For the next week or so, we worked together to try and resolve whatever issue was wrong with the wire - I even invited them on a call with Western Union, (on top of showing them receipts) to show that I had paid. The owner/operator of Ideal Moving, Pauline, called me and rudely exclaimed that I would not be getting my stuff until they were paid AGAIN the remaining balance. When I was trying to speak to try and find other resolution, namely that my stuff would be delivered while Western Union completed their investigation, she hung up on me. She was completely and utterly rude throughout the process, extorting me for additional cash (which amounted to over $4k), holding my belongings hostage. I called back their main line (because she wouldn't answer when I called back) and spoke to some poor soul who had nothing to do with it, and I explained to him that if my stuff wasn't confirmed to be delivered and that cash would be provided to them under duress upon their arrival, I would call the police. They failed to call me back. Luckily, I had the number of the driver who was coming, and I called him - he had a much more level head, and was understanding of the situation, and agreed to the cash upon arrival. On the day the truck arrived, I immediately took photos of everything upon its arrival. Sadly, so much of my stuff was damaged, and apparently the truck had a huge leak - between these things I have thousands of dollars of damage that I'm still trying to tally. I'm not excited about having to work with their claims team. I also did myself the favor of taking photos of the truck before it was unloaded - and something completely odd was observed in those photos.... (sarcasm) - they had less than 2100 cubic feet of stuff for me to deliver! I'm still tallying my belongings, and can confirm they failed to bring my $80 ladder and a $400 medical bag, but it seems like everything else was there. I would NEVER have moved with this people had I known that they were the contractors moving my stuff, and NEVER would have agreed to have my stuff warehoused if that was the case. These people are crooks and liars, having committed a number of crimes, including theft, fraud, extortion and false advertisement. STAY CLEAR OF THIS COMPANY.

4. D

   Destanee H.

   Source: MoveAdvisor · Austin, TX to New York, NY

   8 Aug 20234-bedroomPaid $4,500

   SCAMMER ALERT!!!

   This company is the biggest scam ever. They quote you one price then try to take on an additional 4000 when they get there. We did a military move to New York and they were supposed to deliver my stuff on 08/07/2023. BRANDON AND THE FAKE ACCOUNTANT WERE ON THE PHONE WITH ME PROMISING MY STUFF WOULD BE DELIVERED AND IT STILL HASNT. THEY DONT HAVE A DRIVER TO DRIVE TO NEW YORK OR A TRUCK TO DELIVER MY STUFF. THIS IS BY FAR THE BIGGEST SCAMMING MOVING BUSINESS I KNOW.

5. D

   Doug M.

   Source: MoveAdvisor

   9 Nov 20222-bedroomPaid $13,000

   Long move

   Well the driver “ Vugar” doesn’t speak English well. According to emails he’s had our stuff for 19 days today. Company says “ by Friday” all bs! Plus price went up $3000 when they picked up!! I don’t think an honest mover exists. Smh

   Response from Ideal Moving & Storage

   Hi Doug, Your move was booked through a moving broker - they are the ones you worked with in regards to prices. If there is an issue with the estimate or order you placed with them - you can contact them directly. In regards to delivery, our terms and conditions clearly state the delivery time frame for your move (based on distance) is between 4-21 business days. Delivery for your move was made within that time frame. If you have any other issues, complaints or need any other assistance - please contact our customer service department so we can make a complete review and address all matters. Thank you.

6. A

   Adnan T.

   Source: MoveAdvisor · Rowlett, TX to Ocala, FL

   27 Oct 20223-bedroomPaid $6,766

   bad mover

   don't use them, half my items were broken , boxes were destroyed , book case broke, desk broke in half , not to mention half my dishes ,glasses and cups shattered, and when i contacted them they claim of no record was found also their 0.60 /lb. loss reimbursement is a joke you will get 10% of your claim . DONOT USE THEM. Update: you claim you don't have a record this might help order number 5971405 on 5/24/2022 ,btw I still have not receive any compensation for the damages . the last communicate with your office was on fb 15 2023, and i emailed yall all the documents that i have . ignoring the issue will not make it go away

   Response from Ideal Moving & Storage

   Hello Adnan, We are sorry to hear about your experience with your move. Unfortunately we were unable to find you in our database based on the information you provided in your review. Are you sure you used our moving services and not another company? If so kindly send us an email or contact us at 888-377-3180 so we can assist you.

7. S

   Steve R.

   Source: MoveAdvisor · Chicago, IL to Dallas, TX

   9 Aug 2022Partial movePaid $4,300

   Horrible delivery & customer service experience

   Ideal subcontracted a one bedroom move 3500 cubic ft from Chicago to Dallas, the subcontracted company (All Moving Services LLC) then subcontracted to another company, which they would not reveal. Delivery people lied all weekend IE. said be there Friday, no be there Saturday, no be there Sunday - arrived late on Sunday. The customer service and delivery was a horrible experience, most boxes smashed, furniture beat up. Unloaders tried to charge more to bring it to the apartment, demanded venmo or cash vs. cashiers check they originally requested. TV was missing/stolen - Do not recommend the use either Ideal Moving or All Moving Services

   Response from Ideal Moving & Storage

   Thank you for your feedback. We have received the complaint you submitted and we are addressing it. Our complaints department is at this time operating to resolve the matter as soon as possible, hopefully, in a satisfactory manner.

8. M

   Mellisa K.

   Source: MoveAdvisor · Sacramento, CA to Las Vegas, NV

   28 Dec 2019StudioPaid $2,000

   Scammers & Price-gaugers!!

   Ideal gave me a 2 consecutive day window for my move. The dates were quickly approaching and …no call from Ideal. I started calling them and they could not seem to tell me which day the movers were coming. I had to be present on the day of the move so I could get them into my storage unit facility. I only had boxes of personal items, no furniture and nothing larger than a large sized packing box. The dates came and went, no movers, no phone call, no messages left for me on my phone. I started calling, looking for any information. They finally gave me a date some days later. While sitting outside of my storage facility gates, waiting for them to show, the movers called me and told me they were on their way. When I asked where they were exactly, they told me that they were approximately 7 hours drive time away. It was already 6 p.m. and the storage facility closed out its gate locks at 10 p.m. I told the movers that there was no way they could get to me and gather my goods before we were locked out of the facility. So then they told me they would be there by the next morning by 8 a.m. At 8 a.m. the next morning I was waiting outside of the gates, again, and again—no movers. I called the company to complain and told them to cancel my contract. They proceeded to tell me that I would now be subject to a cancellation penalty fee. I told them that they had already broken the contract by not showing up on the dates I had requested for the move, as well as the second attempt and now I’m still sitting at the storage facility waiting for someone to show up for their third attempt. Finally at about 8:35 a.m. they roll in. Actually it was one "moving" guy and another guy who only stood around for the next 2 hours tallying up the costs and additional charges on his calculator. There were costs the number of steps between their truck and my storage unit, extra packing materials, extra boxes that they chose for some of my separate things, as well as an additional uncharge for additional small sized boxes. This went on for hours. The plan was for them to move my items to a storage facility and hold it for a period of 2 weeks, then later deliver to my new address. When the calculator guy was quickly taking me through the sign off pages, he took his pen and crossed one whole section of the contract and told me, “this does not apply to you, so don’t worry about it”. Right next to this column he had me sign to assure that I would have some recourse for damaged or lost goods. Only later did I find out that the crossed off section would have allowed me to claim the full value of my damaged and lost goods, instead of the section I was asked to sign, which allowed me to claim something like 6 cents per pound of lost or damaged goods! Once I was at my new location the date for the movers to deliver my things came…and went. I started calling them and they couldn’t tell me when they would be coming. Two weeks after the expected and agreed date, I got a call one morning and it was the movers, telling me that they were on their way and would be at my address by 3 p.m. that day. They then told me that they could only accept cash for the final payment. I had to dash out to the bank and get the money so I could pay them. So 3 p.m. comes,…and goes,…then it gets later and later,… At 10 p.m. they finally arrive. When they opened the back of the truck I stood there looking in side and immediately knew that not all my boxes were in that truck. In addition to this I observed that my boxes were not secured in any way and were strewn all over the back of the truck, splayed out all over the floor of the truck. I told them that I didn’t think that they had all of my goods, but they told me that they picked up my stuff at a pod facility in Los Angeles and this was all that was in it. All of the boxes were incredibly filthy, broken into, busted open and some were literally crushed. I even had some boxes marked fragile that were totally annihilated. I did not want these bug-infested, filthy boxes inside my house so I had them stack up everything in my garage. I had a total tally of the number of boxes that were originally picked up and I estimated that there were at least 10 boxes missing. I was missing dishware, glassware, clothing, some stuff from my garage, electronics, and other personal items. When I started opening the boxes I found broken and shattered pottery, damaged housewares items that were completely destroyed and unusable, items oozing out of the boxes that were crushed open. It looked like they had run a steamroller over my things. That, or threw them down from some high level on top of each other. When I went to initiate a claim was when I found out about the section that was crossed off in my contract for the amazing amount of 6 cents per point of damaged/missing goods. The claims process also wanted photos of everything, purchase receipts, etc. This company should be put out of business.

9. E

   Esther G.

   Source: MoveAdvisor · Los Angeles, CA

   22 Sep 2019StudioPaid $4,000

   By Far, Worst and Most Stressful Move.

   I’ve moved probably 10 times in my adult life and my experience with Ideal Moving was by far the worst and most stressful. When I chose Ideal Moving they were going to cost me roughly $500 more than renting a UHaul but I thought the extra expense would save me stress and effort. I completed my estimate and scheduling over the phone about six weeks before my move. I didn’t know exactly how many boxes I’d have since I hadn’t packed yet but I was assured that we had over estimated enough per my square footage that any overage would be minimal. I scheduled my delivery for a two-day window as instructed, was told they’d give me 48 hours’ notice as to which day they were coming, and that was it. I got 24 hours’ notice. When they arrived at my apartment they pulled out the ‘inventory’ we had casually constructed over the phone (the one that was supposed to leave room for any overages) and to my surprise, anything that was not explicitly listed out on the form ended up costing me extra - over $1500 of overages to bring my vacuum, a small table, a few extra boxes. By the end my moving costs are doubled. I asked the movers and then called my sales rep to confirm that would be *NO ADDITIONAL COSTS* for this move and was assured there wouldn’t be so I signed off on the papers and the movers drove off. Last time I ever saw my mattress, but I’ll get there. My delivery was scheduled for Aug 30/Sept 1. I called about ten days out to confirm dates/times and there was a new surprise..! Apparently somewhere in the paperwork (but never once mentioned in 5-6 conversations with various employees) is a clause that they had a 21 day window after my scheduled delivery to deliver. I called. A bunch of times. Talked to several people. Nobody could help me or even tell me when my delivery would be. In Boston, btw, you’re supposed to secure a street permit for a large truck delivery but that’s impossible to do without a date. I digress. Despite giving me zero information about when I could anticipate a delivery, they informed me I would be charged $1500 for a shuttle, plus $95/flight of stairs. Again, another added cost. I proceeded to spend three weeks sleeping on the floor waiting to hear when I’d be getting a delivery. After going back and forth with them for weeks trying to schedule a day or time when I didn’t already have commitments, I came out of a meeting close to 5pm to see I had a missed call. I called them back and they informed me I needed to be home to receive my delivery between 2-3 pm THE NEXT DAY. I had important meetings all afternoon but they told me they’d charge me another $1500 to reschedule and that never in their ten plus years of business had they ever had anyone expect a delivery to be worked around their schedule. They called me back at 6:30pm to tell me my delivery time had been updated to 9am-noon. My street was closed off for a three day festival the day of delivery. A street vendor was kind enough to allow us to block his section for a bit but I was told that if we incurred any tickets or had to move the truck I would be paying for it. They got everything up the stairs after I counted out the final $1200 cash but turns out my mattress never made it out of California and after calling for days I was finally informed it was nowhere to be found and I had to file a claim for lost goods. They have *FOUR MONTHS* to review and get back to me. NEVER. EVER. USE. THIS. COMPANY.

10. S

    Sailendra K.

    Source: MoveAdvisor · Fremont, CA to Cleveland, OH

    10 Apr 20191-bedroomPaid $2,600

    Big SCAM comany - Ideal Moving and Storage.

    These people have very bad service and very rude. I don't even waste time to tell so many things about these people. I had very very tough time with people inside Alex, Oliver and Andrew ( driver ). This company is the big scam. Dont waste your time and money. I heard later that many legal cases are running against this company.