Liberty Moving Group

Reviews

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1. V

   Valerie M.

   Source: MoveAdvisor · Mechanicsburg, PA to Richmond, KY

   16 May 20212-bedroomPaid $9,800

   Scam from start to finish

   Long Distance move of contents of 2 10x10x8 from Central Pennsylvania to Central Kentucky. Worst professional experience of my life bar none. Quoted $4200, charged $9,800. After everything is on the truck I'm told they have to charge me for 2400 cubic feet because they had to repack everything, and they're being generous because their not charging me for the packing or the materials. Simple math here: Maximum volume of the storage units were 1600 cubic feet. Paid the money because I needed my stuff. Got it all the next morning without warning (a sunday) but they wouldn't offload because they only take certified checks or money orders. Two local guys they hired to help did all the work to offload. DON'T USE THESE THEIVES!!!

2. J

   John S.

   Source: MoveAdvisor · Hoboken, NJ to Daytona Beach, FL

   12 Mar 20211-bedroomPaid $3,000

   Absolute sh*t

   This might be the worst moving company I’ve ever dealt with. Unprofessional does not even come close to the experience I had with liberty moving company. First of all they lie about the price, then showed up to my apartment asking for 2000 in CASH on a Saturday in a sketchy budget box truck. It took 3 weeks longer than the guaranteed arrival date go receive my furniture and I was without furniture for 4 weeks in my apartment. An absolute nightmare, the “shipping manager” called me a liar multiple times and was outright rude. I would rate 0 stars if I could I hope they don’t survive COVID because it’s an outright scam. I have never been more angry about an experience in my entire life, this was beyond stressful. F*ck u Liberty moving

3. R

   Ronnie T.

   Source: MoveAdvisor · Palm Coast, FL

   6 Mar 20211-bedroomPaid $5,000

   ***Thief's*** Do not use Liberty Moving Group - Scams!!

   Moved from NY to FL - was in contact with the company voice Derrick who gave me a great price for moving and painted such a great team of people. I've been planning this move for months since March speaking with Derrick as my dates for the move kept changing. Finally, the time came to move (Nov) and they showed up. The price went from $1800 to $5000 claiming the cubic ft was more than they anticipated meanwhile I send a video of the Apt showing what I had. I was then out in a really desperate position as I couldn't find anyone else or even a truck to rent and had to give in and let me load my stuff. Upon delivery, they damaged my Sony OLED TV, picture frames, my color laser printer, and furniture. They said to file a claim which after 3 months "Anthem Claims" assessed the damages @ $81.00. This is a fraud and a scam company and they claim to take credit cards and they do not when they show up. DO NOT USE THESE PEOPLE FOR ANYTHING - They are a ripoff - if you are considering using this company - move it yourself and save money and your property from being damaged. I will now contact the better and lodge a complaint regarding this scam of a company. I've heard of people having these horror stories with moving companies - now I'm one of them. I implore you to run if these people contact you about a move - Do not use Liberty Moving Group!

4. S

   Stephen A.

   Source: MoveAdvisor · North Haven, CT to Venice, FL

   20 Feb 2021Partial movePaid $3,000

   Destroyed my belongings

   Words can not describe how shocked we were when our precious belongings finally arrived at our new home. Everything was filithy, boxes were up side down, and all of the boxes were crushed. When we looked in the truck, our belongings looked like they were thrown in and were pilled to the ceiling. It became clear there was no regard for the the labels on the boxes ,although many of them were very clearly marked fragile. As your team unloaded the truck, we quickly realized items and boxes were missing. As we began to unpack, while your team was still here, we realized that many of our irreplaceable family heirlooms were broken. Many boxes had bugs in them, and our clothes, towels, and other personal belongings were totally covered with mold with a smell that will never come out. Besides our belongings, we requested our things be delivered on September 2nd. When we called to confirm this, it took numerous phone calls and messages before we reached someone. To our dismay, we were told our things were not on a truck and you were not sure when they would be put on, but it would be at the end of that week. Well, that did not happen. They were finally on the truck the following week and we were told by Mike the driver would call us 24 to 48 hours prior to arrival. Well 24, then 48 hours passed so we called the driver, 96 hours later, only to be told the truck broke down and he had no idea when they would arrive and that he would call us back that day and provide us with an update. We never hear from him so we called him 3 days later and he let us know he would be at our home the next day. I would not recommend Liberty Moving Group To anyone!! Words can not describe how shocked we were when our precious belongings finally arrived at our new home. Everything was filithy, boxes were up side down, and all of the boxes were crushed. When we looked in the truck, our belongings looked like they were thrown in and were pilled to the ceiling. It became clear there was no regard for the the labels on the boxes ,although many of them were very clearly marked fragile. As your team unloaded the truck, we quickly realized items and boxes were missing. As we began to unpack, while your team was still here, we realized that many of our irreplaceable family heirlooms were broken. Many boxes had bugs in them, and our clothes, towels, and other personal belongings were totally covered with mold with a smell that will never come out. Besides our belongings, we requested our things be delivered on September 2nd. When we called to confirm this, it took numerous phone calls and messages before we reached someone. To our dismay, we were told our things were not on a truck and you were not sure when they would be put on, but it would be at the end of that week. Well, that did not happen. They were finally on the truck the following week and we were told by Mike the driver would call us 24 to 48 hours prior to arrival. Well 24, then 48 hours passed so we called the driver, 96 hours later, only to be told the truck broke down and he had no idea when they would arrive and that he would call us back that day and provide us with an update. We never hear from him so we called him 3 days later and he let us know he would be at our home the next day. I would no recommend Liberty Moving Group to anyone!!

5. M

   Marianela G.

   Source: MoveAdvisor · Bronx, NY to Los Angeles, CA

   30 Nov 2020Partial movePaid $2,352

   Liars and thieves

   In the beginning everything was perfect, they replied promptly to my inquiries and they gave me the lowest quote. They gave me a quotation for 250 sq ft at $1,125 and when they showed up at my place, a guy named Rami said that because of the way the truck is set they cannot put other people’s stuff in the same “lane” of the container so I had to pay for the full lane, which was an extra $774. They ended up charging for 422 sq ft and he said that since I was paying for it any way I could add more stuff so I added a small bench. When it arrived at the destination, I saw the truck and there were other person’s things in the same lane when I was told I had to pay for it all because they couldn’t put other people’s stuff. When I called the company, they always said I had to talk about it with someone else and that person wasn’t there or other excuses, so I sought the help of the Better Business Bureau, and then they responded saying they couldn’t give me my money back because I had sent more stuff than what they quoted for, but I measured everything and including the small bench I added, it was 147 sq ft, much less than the 250 sq ft that we’re initially quoted and it was all because of a lie about the lanes in the truck container.

6. A

   Anthony F.

   Source: MoveAdvisor · Clementon, NJ

   27 Nov 2020Partial movePaid $3,500

   The Worst and Scam Artist

   SCAM...SCAM...SCAM!!! They are dishonest and will tell you this review is from a competitor company.

7. K

   Krista N.

   Source: MoveAdvisor · Summit, NJ

   26 Sep 20204+ bedroomPaid $70,000

   Avoid , SCAMMERS!!

   AVOID AT ALL COST . These people are not legit movers . They are scammers and liars . Destroyed up to 10k worth of damage , the manager Mike is an awful , terrible person!! We thought we called Liberty Movers and Storage which is based in NYC , but seems we weren’t the only people to fall into this trap. They at first tell you a good price but later hold your stuff until you pay for a higher rate . It got to a point where we had to call the cops and file a report , please , please avoid !!

8. S

   Sean B.

   Source: MoveAdvisor · Boston, MA to Madison, CT

   20 Aug 20203-bedroomPaid $7,700

   Do Not Use!!

   DO NOT USE!! These people are criminals. They completely underestimated the cost of the most. The final bill was four times the initial estimate. Well some of this was legitimately me having more than I realized, The cubic feet that they quoted me for would not have come close to being enough for the things that I accurately told them about. They charged me almost $8000 to move a 1200 sq fr 3br house from Boston to CT. There was no dining room table and fairly minimal furniture. Unfortunately they take a big deposit. They underbid the initial and then call two days before for a final breakdown. I was pretty accurate with what I had at that point and they gave me an updated estimate of $3600. Final bill was $7800. When I tried to call to discuss the issue with them, they hung up the phone on me. When I tried to call back I was on hold and they would not pick up. To make matters worse, they broke several items and it's proving difficult to file a claim. DO NOT HIRE!!

9. D

   Debra S.

   Source: MoveAdvisor · Reynoldsburg, OH

   27 Jul 20202-bedroomPaid $7,000

   Increases, stolen and damages.

   When the moving truck appeared 2 days before my condo closing the first thing the man in charge (JR) did was to increase my charges from $4000. to $7000. saying that I took up more cubic feet (the truck was losely packed), I had already been increased fron $2000. to $4000. the day before I was told there would be 3 men instead there were 5 men JR didn't do anything except talk about his family and how much he earns until I agreed to the increase (had no choice)I asked them to wear masks (covid-19) JR told me he didn't believe in it. The other men either had them below their noses or not on at all even though I kept saying something. JR told me my items would be delivered two days later, they came three days later with an outside contractor who said he was doing a favor He charged me another $250. to go to the 2nd floor. I had 11 items damaged (my furniture is only 4 years old), one item is my grandmothers sewing machine which is an antique and am missing all the decorative screws to my standing mirror, bed frame (which they packed)and worse of all my late fathers tool chest is gone. I have called 3 times, Adam kept telling me they will look for it and call me back but nobody calls back, I asked to speak to a supervisor but Adam would not connect me. I sent JR many textes which went unanswered still no tool chest. It seems that it has been stolen as things don't just disappear. This is unacceptable!! Please don't employ this moving company!!

10. R

    Robert G.

    Source: MoveAdvisor · New York, NY to New Carlisle, OH

    24 Jul 20201-bedroomPaid $2,000

    Stolen And Severly Damaged.

    DO NOT HIRE LIBERTY. Every single aspect of this move was unprofessional. Lies. Lies. Lies. from the quote to the timing and not to mention the employees. You completely destroyed my collectible, expensive Cannondale road bike. After "losing" it in the move, it was found and returned insanely damaged. Unridable. Claims will not be enough. We are filing suit on Liberty in court with our lawyers for this all around awful experience. You're reviews speak for themselves. This is why we did NOT hire you. You took over the job from another moving company, unlawfully. We will be taking them to small claims court. We've already contacted our lawyers who feel very strongly about this case.