Luxury Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Marie P.

   Source: MoveAdvisor · Hoboken, NJ to Orlando, FL

   8 Sep 20211-bedroomPaid $4,500

   The absolute worse

   They did not show up the day they were suppose to and kept giving excuses then “claimed” they wanted to come at 10pm.Then Broke two TVs lost screws for the bed so it couldn’t be put together .Raised The price twice . A true scam. Avoid at all cost

2. M

   Matthew M.

   Source: MoveAdvisor · Toledo, OH to Phoenix, AZ

   17 Aug 20213-bedroomPaid $6,500

   The WORST of the WORST

   I would leave -5 stars if I could. My experience is far to long to tell. Sort version is. They jacked up the estimate 10 min after they got there. Damaged the front and back doors during the move. Came a day late. Left a bunch of my stuff in another state. I called, left VM's, sent emails. With NO response at all. I filed claims with their "ins" only to offered $108 .I appealed charges with my CC to only to have it denied 4 times so don't think using a CC will help you.TheCC said they provided the service even after I said they had breached the contract. I have requested an arbitration hearing from the LVL with no response. I am currently filing suit against them as of 08/17/2021. This has been going on for over 1 year now. So save yourself, and spend a little extra on a reputable company. Just Google Luxury Van Lines DOT# Luxury Van Lines Dot# 2131013 There's the URL Below Luxury Van Lines MC # 742252 https://www.google.com/search?q=luxury+van+lines+dot+number&rlz=1C1CHBF_enUS847US847&oq=&aqs=chrome.0.35i39i362l8...8.3091614392j0j15&sourceid=chrome&ie=UTF-8 The URL Below is a link to the BBB reviews who currently have an alert out on this company. https://www.bbb.org/us/nj/clifton/profile/moving-companies/luxury-van-lines-0221-90149263 Notice they have an F rating with the BBB. This is a sad company that does not give a S@#T about you or your stuff. They're contract breaching, unreliable, signature forging, fraudulent pieces of s@#t! And that's an understatement. There is a special place in hell reserved for people like this! I've given you all the info you need to NOT use them. You've been warned!

3. T

   Tien V.

   Source: MoveAdvisor · Dacula, GA

   10 Jun 2021Partial movePaid $3,287

   Wose experience very poor service

   Do not use this company. They charged a lot more then what they give you the estimated. The customer service is very ruth’s and not professional. They don’t want to help or listen to you at all If you need their help after you pay them.( They gave an estimated with only $2150, but I have to pay them almost $3,287. When they delivered my stuff I received a damaged flat TV 55 inches and also missing two large boxes. Once I tried to claim my case. They returned back to me only $30 for the TV about my two missing boxes they don’t do anything. They said that they could not find any boxes left in their Warehouse. That all I get the answer from them. I tried to contact the customer service but they talked Very rude and unprofessional also they keep hang up on me. Do not use this service. Read more at: https://www.mymovingreviews.com/write-a-review/step-4

4. J

   Jessica L.

   Source: MoveAdvisor · Charleston, SC to Bellingham, WA

   11 Feb 20211-bedroomPaid $2,700

   DO NOT BELIEVE THE FAKE REVIEWS! YOU WILL BE SCAMMED!

   All the reviews are true. LUXURY VAN LINES is ONE LARGE SCAM. I was contacted by a company called Mission Moving regarding my move from SC to WA State. I was given a bid on the move, but informed them that I had two other bids that came in lower. The salesman at Mission Moving proceeded to ask me for the other company’s DOT numbers. He would then send me their BBB link showing that these were poorly rated companies compared to Mission. After a bit, this seemed like the best option and the move was going to ring in at just around $1,700. I provided a deposit of around $500 and was told that the remaining balance would be broken up on the day of my move out of SC and the day my stuff arrived in WA State. I was informed that I would be told my moving date a week in advance so that I could plan around it. 24 hours before the move, no one had contacted me. I followed up and was given a date and time. Thursday at 9:00am it was. SOMETHING told me to contact the movers on the morning of. I reached out at 8:45 in the morning to make sure that we were still on track for 9:00 as I was getting ready to head out. I was told, only after I messaged them, that they had to stop for breakfast and would be there at 10:00 instead. Sure glad I thought to contact them or else I would have been waiting around at my storage unit. I get there at 10:00, waiting, waiting, and waiting. 10:45 rolls around so I reach out again. Took them 15 minutes to respond telling me that the truck broke down and that they weren’t sure when they’d be arriving. I drove home and waited. 11:50 I get a text stating that they were 10 minutes away. Everything was great until the main mover asks me to come talk to him. I am then told, that AFTER providing my inventory space to Mission Moving, that I am going over the allotted space and that I will now be charged $1,000 extra dollars to move my stuff. Mind you, I am moving out of state in 24 hours so now I am stuck with no choice but to pay this money that I didn’t really have. The main guy was literally texting on his phone and taking personal phone calls the entire time. Obviously, not paying attention to anything that was going on except for the charge me more money. After they had loaded everything in to the truck I was RUSHED through paperwork to sign as they had to get on the road. I barely had time to see what I was signing. I asked for copies and was told that the company would be sending me an email with the copies. Fast forward to the day of the delivery, which was performed by a different company. My boxes were just mangled to high heaven. I asked about my queen size mattress that had not been brought in yet. I was told that they did not have this on the truck and nothing was listed on the inventory sheet. Mind you, THE ONLY inventory sheet I got was a half-page that said I only moved 7 boxes. Interesting, to pay $2,700 for 7 boxes. I was told that I could not have my stuff until I signed for what was delivered. I was told to then call the company and file a claim about my mattress. One small problem….the guy who did my original inventory, the one who rushed me through all the paperwork, DID NOT PUT IT ON MY INVENTORY. So now, I have PAID EXTRA MONEY on the day of the move to move a large item and this large item isn’t even delivered to me! I called Luxury Van Lines. They don’t even answer the phone with the company name. “Moving Company” is how they answer and in the background you just hear kids and dogs running around. The main person that answers the phones will answer on speaker phone so you can barely hear her and sounds extremely annoyed that she has to talk to you. I was told that if the mattress wasn’t on the inventory sheet that there is nothing they can do about it. I made 7 separate calls and sent multiple emails trying to get this resolved. FINALLY I was able to speak to a manager who claims that his hands are tied and there is nothing they can do. MY MATTRESS DIDN’T GROW LEGS AND WALK AWAY!!! I then ask the manger if I can speak to his boss. He informs me that his boss is the owner and that he can’t guarantee that the owner will even call me back with this issue. I comment on how much of a scam this is to which I am told in no way is it a scam. I proceed to ask how he would feel is he was charged a surprise extra $1,000 on the day of the move due to being “over the allotted space” and then to have one of the largest items, which sells for $2,000, not even arrive? I was told 3 weeks ago that I would I would receive a call from him within a week. Not surprised I never heard a peep. This company has proceeded for 2 months to make me sound like a liar. I am not sure who would pursue this for TWO MONTHS if they were lying. Would be a waste of time. DO NOT USE THIS COMPANY. THEY ARE LITERALLY THE WORST PEOPLE ON THE PLANET.

5. J

   John P.

   Source: MoveAdvisor · Westbrook, CT to Charleston, SC

   11 Feb 20211-bedroomPaid $5,500

   Worst experience EVER!!!!!

   DO NOT USE THEM.... this is a Scam! we were quoted a low ball price to get our business. They only take your checking info for the deposit so no credit cards which would allow you to appeal the charge. They arrived and before even looking at the stuff the rep stated this was way under quoted and they increased the price by 3xs. We called the person who set it up and she basically stated too bad pay or we'll leave. At this point we were stuck all the plans were in place to move that day. I'm assuming they know this and they take advantage of this fact. We had to pay and again cash or check... no cards. During the move they were extremely rude. The move was set up to be in SC from CT and in 5 days at the earliest. So we had plans to arrive prior. We get a call two days later saying they'd arrive the next day, we hadn't planned to be there yet. We were rudely told "do you want your stuff or not?" So we drove through the night 13 hrs to meet them only to have them arrive 24 hrs later. When they arrived they again demanded cash before we got our belongings. Then told us it would be a couple hundred dollars more to go up our steps, which was disclosed prior. They refused to unload the truck so myself and my 100 lb wife had to unload it as they stood and watched. After unpacking we found there were many items broke and our couch had a cigarette burn, we don't smoke. The entire thing was a nightmare!!! I get that its hard to find movers right now and everyone is looking for the best price. DO NOT hire this company!!!!! It was clear all this was premeditated and they do this to get over on people. Its their business model. There's a ton of bad reviews on them we made the mistake of not checking before. If your reading this... RUN!!! Do not hire them.

6. E

   Ethan A.

   Source: MoveAdvisor · Waterbury, CT to Denver, CO

   29 Dec 20201-bedroomPaid $2,100

   Terrible movers

   Movers did not show up on first day without any notification. Promised to show up the next day and still nothing. Now they promise to show up the third day. I’m not gonna hold my breath. Everyone I’ve talked to is very unprofessional. Mover told me he couldn’t make it to my house because his truck was full and has to cancel on three other people who needed their services. These people do not care about you or your things. If you are reading this or any other of the terrible reviews for this terrible company DO NOT USE

7. J

   Jessica C.

   Source: MoveAdvisor · Alexandria, VA to Mobile, AL

   23 Dec 20201-bedroomPaid $4,700

   SCAM

   Seems like good pricing in the beginning, it's a SCAM. They will charge you a TON more upon arrival, men who picked up items also brought up getting tipped before they even enter your property and make it seem like your stuff may not be in the best hands if you don't tip (they then complained about the amount I did give them). Overcharged me for a "long carry" fee as well. Asked for an additional $1800 at arrival on top of my quote - if you don't agree then you lose your entire deposit!! Supervisor Vanessa is not helpful either, she does not treat you well nor care about your complaint.

8. L

   Lakeshia G.

   Source: MoveAdvisor · Cameron, NC to Saint Augustine, FL

   12 Dec 20204-bedroomPaid $6,000

   Very rude and unprofessional

   They do not answer the phone. Lied and told me my stuff was on the way and 2 weeks later still do not have my stuff. Vanessa is very unprofessional called me a liar and started screaming at me over the phone. Al and Mike the drivers and loaders told me that they would be back to get my stuff the next day and never showed up and blocked me when I tried to call. After serving in the Army for over 20 years and moving over 10 times this is by far the WORST movers ever. They could not tell me where my stuff was and refuse to answer any of my phone calls or emails. DO NOT USE THIS COMPANY. THEY SHOULD BE OUT OF BUSINESS.

9. W

   Wig S.

   Source: MoveAdvisor · Roanoke, VA to Old Saybrook, CT

   9 Dec 20202-bedroomPaid $6,000

   Luxury Van Lines

   Let me use another reviewer’s words: “This company is unreliable, unprofessional, dishonest and a fraud.” I will add to that that they are often unreachable by phone, won’t return phone calls or emails, and are very impolite on the phone. I suspect the 72 Google reviews giving a rating of 4.1 stars was fraudulent, also. Angie’s List rated them at .6, My Moving a 2.3, and , although not accredited by the BBB, they received a 1.8 from their reviewers. My daughter was given a quote of $2400 and ended up paying over $6,000. There are more than a few scam artists in this business, this being one. Save yourself money, aggravation, and heartache and use one of the big guys (Mayflower, Allied, etc)

10. Z

    Zack I.

    Source: MoveAdvisor · Rochester, NY to Fairhope, AL

    30 Oct 20201-bedroomPaid $1,664

    The Worst.

    It's my own fault for falling for the cheaper price. My stuff arrived late and damaged. Even better I had to unload it myself from their truck. They offer no refund, they tell you about a claims form for damages but care about nothing else. Literally the most useless people. Don't go with them at all.