Old School Moving and Storage Corp

Reviews

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1. C

   Camillo M.

   Source: MoveAdvisor · Sewell, NJ to Tampa, FL

   24 Mar 20214-bedroomPaid $4,500

   Moving

   They miscalculated my inventory and tripled the price! They walked off the job, totally unprofessional! They contract out, refused to give back deposit! Do not recommend nor would I use them if they were the only mover in town! Customer service refused to do anything, this company sucks!

   Response from Old School Moving and Storage Corp

   We are responding to the above customer moving from NJ-FL. At the pick up location the customer refused to sign revision and opted to cancel his move. We sent him an email with our cancellation policy, which we will also attach onto this review: SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH OLD SCHOOL MOVING & STORAGE, WRITTEN NOTIFICATION MUST BE SENT TO [OPERATIONS@OLDSCHOOLMOVINGANDSTORAGE.COM]. WRITTEN NOTIFICATION MUST BE RECEIVED NO LATER THAN 72 HOURS AFTER SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT. CANCELLATION REQUESTS RECEIVED WITHIN 72 HOURS OF SIGNING THE AGREEMENT WITH OLD SCHOOL MOVING & STORAGE WILL RECEIVE A FULL REFUND, MINUS 10% DUE TO INCURRED MERCHANT FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 72 HOUR GRACE PERIOD ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH OLD SCHOOL MOVING & STORAGE WITHIN 10 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. IF YOUR FIRST AVAILABLE PICKUP DATE IS WITHIN FIVE (5) BUSINESS DAYS OF ELECTRONICALLY SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT, YOUR DEPOSIT IS NON-REFUNDABLE. After about a month or so the customer did call back requesting another refund which was under review. At this time we have opted to give the customer a $190.00 refund. This partial refund is for Labor, travel time, Administrative fees, fuel, tolls and taxes. We will reach out to the customer with this settlement amount as well as send a settlement and release form.

2. A

   Adam D.

   Source: MoveAdvisor · Wilmington, DE to Austin, TX

   14 Mar 20213-bedroomPaid $8,000

   Worst experience ever.

   We were told we would get our stuff In 5 days and they ended up taking nearly 3 weeks. Lie after lie, nobody would give us an honest answer. Ended up having to live out of a hotel for almost two weeks and paying out of my pocket. Customer service was disrespectful and "Sam"( a dispatcher )was raising his voice at me for calling to check in to see when I could check out of my hotel. Then they said the driver felt sick and they would not give him a covid test. Overall, worst moving experience I've ever had and they will just keep throwing their contract in your face. They broke a lot of our glassware from throwing boxes around. They also scratched our furniture up like a stray cat on the legs. Read more at: https://www.mymovingreviews.com/write-a-review/step-1

   Response from Old School Moving and Storage Corp

   We are responding to the above customer initials R. A. We would like to start off by saying Old School Moving & Storage is a broker, not a Carrier. We contracted our Carrier, Accolade Moving and Storage, to service the customers move from Delaware to Austin. Throughout the move, Old School Moving & Storage stood as a mediator between the customer and the Carrier, and giving her the most updated information we had in our system in regards to her delivery. Delivery dates are not guaranteed. We have attached the area in our contract which states this information: Average long distance delivery timelines: Estimated Delivery Time allowed up to 21 Business Days from First Available Delivery Date. Destination Delivery Schedule ESTIMATE 0-500 Miles 3-7 business days 501-1000 Miles 3-10 business days 1001-1500 Miles 3-14 business days 1501+ Miles 3-21 business days *This delivery schedule is NOT GUARANTEED! IT IS ONLY AN ESTIMATE. We sincerely apologize about her experience with our Carrier. This Carrier has been placed on a suspension after reading about his actions on this review. Old School Moving & Storage is still here for the customer, and have sent out claims information via email in order for her to get reimbursement on her damaged items.

3. D

   Debra J.

   Source: MoveAdvisor · Tacoma, WA to Nampa, ID

   25 Feb 20212-bedroomPaid $2,800

   I STILL do not have my BELONGINGS

   Lie after lie. MAP moving and storage picked my stuff up Thursday Feb 18, 2021. Charged me an extra 1340.00 to take it because after paying Old School for their fees, they charged per item and box, the movers showed up and had been given an estimate of 420 Cubic feet. That didn't cover 1/2 of my stuff. Apparently the movers charge by cubic feet. Why? I don't know why I was charged separately. No answer. Who made up the 420 c/f estimate that had never seen any of my things? Another no answer. Onward. My things had not left Washington even that Monday with the excuse that I had not filled in a delivery date on one of the papers??? What? Since then it has been one lie after another. It is now Thursday and Liz informed me today that the driver is in Utah stuck in a snowstorm and has to go BACK to Washington to get my things and then deliver them. My Epilepsy medications are on that truck which they have known since Monday and have assured me since Monday would expedite my delivery. As of today I have contacted Erik Soskin, Attorney General, to get this company to rent a uhaul and get my items to me or whatever needs to be done by tomorrow. I am in the process of hiring an attorney. Everyday they take this review down I will put it up again. The government now has their DOT # and will be investigating them. They are not accredited with the BBB. I research everything and how I missed this I don't know. Liz, Kelly, Paul, and William have all lied about so many things I cannot begin to tell you. Stay away from this company. And MAP moving and storage. At the end this says to avoid exaggerations. Nothing in this review has been exaggerated. You also may see another review by me on here. After Liz assured me my items would be here earlier, and seemed most helpful, she asked me for a favor. To take down my earlier negative review. She said I didn't have to give 5 stars, but maybe 3. I did that. She seemed to have been so honest and helpful. Well, as you can tell, she also turned out to be like everyone else.

   Response from Old School Moving and Storage Corp

   We are responding to the above customer moving from WA to ID. We would like to express how unconventional and rude this customer is. We have tried multiple times to keep this customer satisfied despite her demands. She calls our office in a very vulgar and argumentative matter. This customer was originally scheduled to be picked up on February 11th through the 12th. On February 10th, she called in Paul our Sales Manager, to tell him she did not remember what was in her storage. On the 11th when the movers arrived she opted to reschedule her move for the next week because "she could not make it." Usually when someone reschedules on the day of pick up or without notice we charge a $450.00 fee for gas, tolls, labor, and tax. In her case, we had waived this fee, but we are now re-applying the rescheduling fee. On February 18th, the day of her pick up she was not present. The day after she contacted our office complaining and trying to dispute all charges without any paperwork and conveniently forgetting the conversation she had with Paul on the 10th. This is when our Compliance Manager, Liz, came into the picture and started working on getting her paperwork and making any adjustments. Monday, February 22nd, Liz called her with a resolution which she seemed to be pleased with. She also called her daily with updates on her delivery as the customer was adamant that her medication was in her shipment even though she claimed she cannot take her delivery on weekdays because she is a full time nurse. On our paperwork it states our delivery time frames and the delivery schedules ARE NOT GUARANTEED. She has repeatedly called in our office since, calling our staff incompetent because we will not give her an exclusive truck. She also regularly calls in threatening and harassing the staff. She does not seem to care for the driver who is assigned to deliver her items safety, as he is driving through icy and snowy roads. On February 26th, we offered to let her pick up her items at no additional charge. She also signed a contract which states she cannot put any negative reviews, which she has, but we are not concerned as this is a legal document. However, at this time we are willing to once again offer her the opportunity to pick up her items as our staff refuses to continuously be harassed by her. She can pick up her items for no additional cost with a money back guarantee. She might have written an essay on this review, but unfortunately these facts are false. We will be contacting the customer to let her know our offer.

4. A

   Amanda F.

   Source: MoveAdvisor · Muskegon, MI to Melbourne, FL

   21 Feb 20213-bedroomPaid $6,242

   I would give 0 if I could

   This company has not provided us with one honest statement thus far. We told them everything we had in our house and was quoted and scheduled a "window" of when they will be here. I asked if they are a broker, they said no. I asked if our belongings would stay on one truck, they said yes. I asked if the truck to pickup and drop off would have the company's logo on it, they said yes. I told them I have a motorcycle, they said they would crate it. Day before the window of arrival, I get a call to go through my list of items again. The price goes up. I ask if there is potential for the price to go up again and they assured me it would not. I ask if they are crating my motorcycle, they said yes. Day of- movers get here and look around, the price goes up after they look around. Oh also, this company doesn't crate. This company is not the company I hired though apparently. And our belongings will be transferred to another truck too, "probably only one though" the movers say. 10 hours later they are done loading. Price goes up again and I am informed after making my check out to Old School Movers, that that's not correct, I'm not paying Old School! The people my contract is through, I'm not paying! I'm livid. To really lay it out for all reading, we still have to rent a trailer tomorrow because they couldn't even take all of our stuff- they are full. I don't even know at this point where my stuff is even going, who it will be with, and if I'll ever see it again. I'm in tears!!

   Response from Old School Moving and Storage Corp

   We are responding to the above customer moving from MI-FL in regards to this review. We have reached out to the customer and have come up with a resolution. We understand the issues encountered at the day of pick up and have arranged to have the rest of the items picked up at no additional cost. We are keeping in contact with the customer and will be here for her until her move is completed.