Open Road Moving and Storage

Reviews

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1. K

   Katherine H.

   Source: MoveAdvisor · Miami, FL to Atlanta, GA

   12 Dec 20181-bedroomPaid $1,862

   Would recommend!

   I have moved several times over the past few years for my job. Every move I have done in the past was an absolute nightmare! I was extremely hesitant about using a moving company but as I am a single female, there was no way I could do it on my own. When I first spoke with Brian, I was very impressed with his knowledge about this very shady industry. I was even more impressed with how honest he was about all that could go wrong and what his company would do to prevent those things from happening to me. Once I decided to go forward and put down my deposit, they passed me to their customer service team and all of the ladies in that department were so helpful throughout the process. On the day of my move I added last minute items and I was told the price would be increasing because of the additional space it would take on the truck. I was not happy about this at all so I called customer service and spoke with their manager Judy. She spoke with the driver and was able to negotiate with them so that I could bring my extra items and not have to pay as much as they were quoting me. She really went to bat for me and got it resolved quickly and that is what led me to writing this review. My experience was not perfect -- but one thing I can say is that Open Road really worked on my behalf to make sure I was comfortable and taken care of. Coming from someone that has moved several times with all sorts of companies, I would definitely recommend using their service. I know who I am going to call for my next move!

2. S

   Sharon

   Source: MoveAdvisor · Eugene, OR to California, MD

   28 Aug 20183-bedroomPaid $8,233

   Poor communication. Low estimate. Damaged belongings.

   I first contacted Open Road in early June for a complicated cross-country move. We had a six week gap between our house in Eugene, OR and an unknown destination in rural southern Maryland. I chose Open Road because they continued to answer questions and flex with my changes. Mike and/or Jim told me that storage for our items during the gap would run about $175 for the month, and it would be prorated for the amount we actually needed, and the first month was free. I did not get this in writing. Our initial quote came to just under $5000, including loading, unloading, disassembly and reassembly. I paid $1268.87 over the phone. The day before, I got a call from Northwest Relocation, who told me I owed them another $2500 to pay for half. The movers showed up in a dirty, unmarked truck. This was the first time I heard that Open Road was a broker and I was shipping with GTS shipping. GTS told me that I had more items than the initial inventory indicated (which I expected), but it was worse because GTS counted each part of the disassembled furniture as a separate piece, which Open Road had not done. The driver gave me a new quote that included the new items. GTS shipping did not have an accurate total for what I had already paid, so I had to pull my receipts up on my phone and fix their accounting myself to pay half of a new estimate (an additional $672.13). The men who loaded my belongings told me that I could call in a few days and get the actual moving weight for an accurate measurement. GTS did not bring tools for disassembly, so they borrowed mine. After the movers left, I found miscellaneous hardware from our custom-made bunk bed on the floor in a bedroom. I called Open Road a few days after the pickup to get the actual moving weight. I didn't hear back from anyone. I called again a few days later, and someone told me they would check on it and get back to me. They didn't call me back. I got an email from GTS shipping telling me I needed to pay them $1783.30 to pay for 50% of my move because I had been over the estimate. Every time each person told me I was paying for half. At this point I had no idea where my stuff was. I did not see a shipping inventory or weight ticket, which I had been promised. And because I was no longer working with Open Road Moving and Storage, I had no idea who was legit and who was scamming me. I just kept paying everyone who called. So I moved across the country. A week before my month of free storage was up, I got an invoice for NINE HUNDRED DOLLARS to pay for storage for the month of August from some other subcontractor. I called the storage company (Scout Moving) and they told me they wouldn't prorate it unless I was out by "the first couple of days of August." (Remember that Jim had told me "about $175" and that it would be prorated.) I emailed Open Road and did not hear back from them. I finally got Scout Moving to agree to prorate, and I paid $426 for two weeks, which was about four times what I expected. I STILL had not seen a weight ticket, nor a total for my move. I still had no idea where my belongings were being stored. We rushed the closing date of our house purchase in order to get our stuff out of storage on time. The shipping company (maybe still GTS?) called me and said I would need to have a cashiers' check ready with $2009 in order to receive our delivery. By this point I had paid four different totals to three different companies, and Vicki's voicemail said that $2009 was "half the balance." Was it the remaining half? In no world does all of this add up to half. I have no idea. When we finally received our delivery, the $2009 was to complete the balance, and brought us to $0 owed. Total: $8233, which was almost double our initial estimate. I was initially planning for about $6000. And then they began to unload. I pack VERY well -- the movers loading our boxes in Eugene commented on it -- and almost all of our boxes were crunched, ripped, and mangled. Though we don't seem to be missing anything, many of our boxes had been opened and retaped, particularly ones marked "electronics" or "master bedroom." The Xbox360 was OUTSIDE of the electronics box, floating free in the truck, and was handed to me by the driver. GTS Shipping lost much of the hardware for the bunk beds and part of the hardware for the futon. The delivery company refused to set up the bunk beds because it was "custom furniture," so we found out about the missing hardware the next day when we assembled things ourselves. Additionally, some of our belongings were damaged. The shippers mangled the fenders on my daughter's antique bicycle and the supports for a storage shelf. One of our tables was no longer wrapped in blankets (it was wrapped initially on packing) and has several new scratches on the wood surface. Two sentimental mugs that were wrapped in bubble wrap were broken. Our freezer is now cycling constantly. Our current total for repairs and replacement is about $350. Finally, the delivery driver tried to give me many items that didn't belong to me. I actually don't own a vacuum, so I know it was not mine -- but that means that someone else who used this company is missing a vacuum, some wrapping paper, cushions for their couch, and garden tools. So I estimated too low for the amount of items I shipped, and that influenced our total. But I was also unnerved by the number of times I had to pay some new amount to some new company, with no documentation whatsoever. I was very disappointed that my storage total was shockingly different from my initial quote. And I am still repairing and replacing things that should not have been damaged. Some of these things are not Open Road's fault, but better communication from the broker could go a long way in helping my move feel secure.

3. L

   Lekia L.

   Source: MoveAdvisor · Augusta, GA to Phoenix, AZ

   2 Sep 20242-bedroomPaid $3,800

   The Worst Experience ever‼️

   From the beginning it was all bad but they had my deposit of $789.00 and I thought it was just some mishaps.. I told them every detail of what i would be moving and they gave me a qoute After the few days you have to cancel without forfeiting your money,after those days were up they called me and acted as if the most important things on my list weren’t mentioned . A sofa, box springs , and my end tables. it was going to cost me an extra $1,000 so i had to leave my beds to keep my price the same of $2500. Guy doesn’t come when he says , he come 8:45pm to my storage unit that closes at 9pm that he was aware of . So he alters the box to let you in so he won’t get stuck in . First sign this may not have been a good idea.Tells-me I have to pay him upfront before he can even open the storage.ok-cool . Gets to my storage and looks at it and-gave—estimate, oh they say you had 300 something ft of things but you have 500 ft charged me $500 more . Tells me my chairs are not small chairs to my kitchen table and charges me $300 more. Charges $75 because they said they had to put things back in my storage. .Besides the fact that he smelled like something dead he was rude . I felt like i was being robbed and couldn’t do anything about it. he was a Big black man foreign accent and saw his advantage of taking advantage of two women . I just sucked it up. Oh the $300 he claimed because of the chairs were bigger, he made me pay those before he would move further with my furniture and wouldn’t take it-off the truck. I was supposed to owe $700 at the final delivery but he added $500 to it and now i owed $1200 upon delivery. They took all my furniture apart table lamps and i was told when delivered it would be resembled. Well another delivery guy showed up and demanded his money ($1200) before he could unload , I paid it and they-unload everything . Just to tell me they can’t assemble it back. They don’t have any tools. i said i don’t know how to assemble furniture please don’t leave me to do this I paid to have it assembled back. He said i’m sorry and left. Now i’m stuck with furniture that’s laying on the floor. I ended up paying almost $4000 not-receiving my most important furniture , being treated like garbage, being taking fully advantage of, and not having my furniture table chairs not put back together. This company is a scam and they are hustling people out of their money. I have cried for almost two days cause i can’t believe what just happened to me. You can by pass this review and try your luck but i promise you, you are going to say i was warned

4. B

   Beverly D.

   Source: MoveAdvisor · Morehead City, NC to Johnstown, PA

   17 Aug 20193-bedroomPaid $13,249

   Worst Nightmare of a Move! DO NOT USE OPEN ROAD!

   If we only knew then, back in November of 2018, what know now about Open Road Moving & Storage, we would NEVER have hired Open Road Moving & Storage. We don't know how you can sleep at night knowing what you scam your customers into believing. We are senior citizens on a fixed income and sorely disappointed in your horrible work ethics and customer service. We received a callback only minutes after inquiring online about getting estimates from moving companies to move us from NC to PA. Brian Hannan called us with what he promised to be the BEST estimate we could get from anyone else. He convinced us to go through and inventory each room with him and tell him what items we were planning to move. His estimate was $3808.49 with all the "Discounts" we were entitled to. He PROMISED US that we could use our American Express credit card for the entire move, but NEVER ONCE MENTIONED that there would be a surcharge for doing so. We gave him a deposit of $1427.87 charged to our American Express card, which we now understand is really their "FEE" to subcontract to a third party moving company. That third party company turned out to be Moseley Van Lines located in Fort Lee, NJ, which we did not now until they arrived 4 1/2 hours late to start our move.! At least 8 driving hours away from us in NC. A follow up phone call to us from Open Road asked for another inventory of our items to be moved, which upped the price because of the potential weight of our items. We tried to find a way to back out of our contract with Open Road, but if we did, we would have had to forfeit 50% of our deposit. We opted to pack as much as we could ourselves and bought our own moving boxes. Negotiating a moving date was a terrible experience as well. We finally got Open Road to commit to a firm moving date since we had to be our of our rental property on a certain date. On moving day, Mosley Van Lines sent a rather beatup truck and 4 men. They arrived 4 1/2 hours late explaining that they had to drive all the way to Morehead City, NC in heavy traffic. They were instructed not to call us personally, so we had to rely on a very unprofessional person to keep us updated on when they would finally arrive. They began packing our furniture at 2:30 in the afternoon on January 2, 2019. We were living in a 2000 sq. ft. condo. They worked all afternoon and all through the night and into the next morning. It took them 16 1/2 hours to pack us up!! No one got any sleep..the movers, us, our neighbors. The final price of this $3808.48 move turned out to be $13,249. We're retired and living on a fixed income and are still reeling from this overcharged scam that Open Road and Mosley Van Lines charged us. We have tried many times to contact them, have sent copies of our moving invoices and lists of all that they packed and have heard NOTHING from either Open Road or Mosley Van Lines. The final blow after getting this bill which we had to pay onsite before the movers would leave with our furniture is that they also charged us $600 for the "privilege" of using our American Express Credit card, which Brian Hannan assured us would be fine to use, except left out the part where there would be a surcharge for doing so and failed to tell me the truth when I asked about using it. I tried to call them again yesterday and got a voice mail to leave a message. Mosley's number is not working right now. We feel cheated and robbed by Open Road and Mosley Van Lines. We are in the process of making a claim to the Better Business Bureau for both companies.

5. J

   John H.

   Source: MoveAdvisor · Brunswick, GA to Roanoke, VA

   3 Jun 20194-bedroomPaid $9,000

   Do Not Use.

   DO NOT USE! I thought I had found a decent moving company to help with my move.. boy was I wrong! Everything seemed great until the movers showed up at my door, then it just got worse and worse. I was misled on multiple accounts and didn't find out until the movers showed up at my door and I was in a tight spot as I had to be out of the house by the next day. I am convinced that the ratings they show online are either fabricated or paid for advertising. When I called them they didn't attempt to make it right. The most they did was offer me $150 (out of a $9,000 move) and say they removed the carrier from their list. That was only after repeated attempts to talk to their customer service department. Most of my messages and e-mails were never answered. Here are some of the main issues I had with Open Road: 1. My move would not be contracted out to a third party, something I specifically asked about and was assured it was an Open Road truck. Only afterward was I told that all they do is contract out. 2. That my move was going to be cheaper than the competitor I got a quote from. This competitor did not include everything on their inventory list, but came up with a weight around 10,000 lb, which was my estimate and which was later proven. At the end of the day I would have been incredibly better off going with their competitor. 3. That my quoted price was the absolute maximum I would have to pay unless my weight was more than the estimate, and that if my weight was less it WOULD go down. STAR Moving USA (the actual moving truck the purchased my contract from Open Road) told me that WAS NOT how it worked and that it would only increase because he bid on the total truck cost and it wouldn't be profitable for him if it was any less. I was led to believe that if my weight was less than the estimate I would have a cost reduction for the full amount of each pound less. It took two hours of haggling, Open Road's involvement and high tension to get to a point where I was offered a cost reduction of half the pound cost for every pound less than my quote. Due to the high tension that pervaded for the remainder of the day I did not hover over the packers as I was worried if I did they would not take care of my household goods. This caused me to not scrutinize every box they packed. 4. The Open Road price I paid was itemized to show a specific amount of over $1000 for the packing cost. This packing cost was further broken down to the specific number of each type of box required. I was told by Open Road that the more boxes I packed myself, the more I would save. STAR Moving USA refused to do any type of box counting stating that there was no such thing as a separate "packing" cost, that it was a "total" moving package I paid for and that it was impossible to do such a thing because his team would decide the best boxes that needed to be used. I heartily disagree with "best" as you can see from the pictures I hope to attach after I post the review. When I spoke with Open Road that morning I was told I just needed to make him keep track, I'm not quite sure how I was supposed to do that when he flat out refused. 5. The packing job was absolutely horrific.They did NOT use ANY fragile picture boxes! Four of my large pictures where squished together, with nothing in-between them, and wrapped in a blanket. It is a miracle that only one of the frames had broken glass! I am just very thankful that I packed up a lot of my pictures myself before they arrived! 6. I was flat out lied to by Open Road and STAR Moving USA about getting climate controlled storage. I specifically asked each more than once if I would be getting climate controlled storage to which I was assured I would be. Due to my horrible experience I elected to pay a little extra and have a second company go an get my stuff out of storage for final delivery. I found out from this company that my household goods WERE NOT stored in a climate controlled storage unit.

6. S

   Scott S.

   Source: MoveAdvisor · Charlotte, NC to Boston, MA

   26 Mar 20192-bedroomPaid $3,500

   Assclowns.

   These [EDIT] deserve to be put in jail for the lies and stealing they do to their customers. Not only did they reach out to me over and over when I got a quote for a move I was doing. They assured me this was the best deal and my property would get to its destination in a few days (Charlotte to Boston). Well most of my property was damaged or lost and then these assclown all of the sudden don’t answer the phone or emails or provide no informations saying I “wasn’t in their system”. I still may take a trip to Florida to see what this place looks like in person lol. You live and you learn but please don’t make the same mistake I did, stay far away from these snakes!

7. B

   Barbara L.

   Source: MoveAdvisor · Winfield, AL to Columbus, OH

   27 Feb 20191-bedroomPaid $3,200

   Interstate move from Alabama to Ohio.

   I flew down from Ohio to Alabama on the Friday morning that the trucking company was to pick up my daughter's household goods, to help my daughter tie up any loose ends and help her drive back to Ohio. The movers were supposed to pick up her (2 bedroom, in which the 1 room was used for light storage) townhouse belongings that Friday or Saturday. She had called 3 weeks ahead of time to schedule the pick up and received a Friday / Saturday window. She allowed herself 1 week before she started her new job. The Friday / Saturday window came and went. My daughter called Saturday evening to get the status of the pick up with no return calls from Dylan. She finally received a call from customer service at around 6PM saying the truck broke down and that they did not have another trucking outfit to take their place. They would work on it. When asked about compensation we were finally told a patent answer that "pick up's are estimated times/days", no compensation due. Then WHAT IS THE USE OF GIVING A WINDOW AND CALLING 3 WEEKS AHEAD OF TIME TO SET UP A PICK UP, IF THEY CAN'T EVEN MEET THAT? We finally got a call on Monday saying that a trucking company would be there to pick up her goods that afternoon. Company did not show up until around 7:35PM. Of course the price increased. We asked when we could expect her stuff to be delivered in Ohio and they told us we would have household goods in Ohio in about 2 - 3 days. By the time they finished packing/loading the truck it was too late for us to drive back to Ohio. We left early Tuesday morning. My daughter's goods did not arrive in 2 - 3 days. The trucking company came at 8:00PM Sunday night. My daughter had to start her new job on Monday morning. DO NOT USE THIS OUTFIT FOR YOUR MOVING NEEDS. Use a company that will stick by their pricing and pickup window. This will save you a lot of headaches.

8. D

   David C.

   Source: MoveAdvisor · Lewisville, OH to Hartville, OH

   17 Feb 20193-bedroomPaid $10,977

   This is a Ripoff Company Takes Your Money Provides no Service.

   THEY DO NOT MOVE ANYTHING. THEY TAKE YOUR MONEY FOR A "DOWNPAYMENT" WHICH IS JUST THIER FEE. THEY SEND YOUR INFORMATION TO ANOTHER COMPANY THAT THAN CHARGES YOU 3 TIMES THE QUOTED PRICE. BEWARE!! They started out a month ago after a detailed walk through of our home on the phone quoted $6900 to move us from Texas to Ohio including 3 bedrooms, 2 bath, Garage, Goldwing motor cycle and trailer. They called again 2 weeks ago and the price went up so we reduced what we were moving. Thier policy so they say is someone will come out to get actual pricing. We gave a deposit of $1940.71, then because you lose 50% of your deposit if you cancel 48 hours before the move they called 2 days before the move and said we needed 2 trucks now and it will cost $4000.00 more for the move which requires additional $2041.00 dollars down. We added nothing to the move from the second conversation. Movers show up only 1 truck, they can't take the Motorcycle or trailer and they are going to charge another $5000.00. We now have no movers and Open Road has $4000.00 of our money for nothing more than calling us 3 times and calling a moving truck company that could not do the job. Open Road moving also said it would take 3-5 days, the company that showed up only picks up the stuff, they take it to a storage facility than transfers it to a storage unit, then transfers it to a truck, 4 transfers later and 2 weeks later they might have it to Ohio by the end of February, picking up on February 17th.

9. K

   Kimberly G.

   Source: MoveAdvisor · Dallas, NC to Boca Raton, FL

   13 Feb 2019Partial movePaid $2,400

   Bad experience.

   Very bad experience with this company. Called and spoke to Dylan. He gave me a quote of $1444.00 to have us moved. I gave him the complete inventory nothing more and nothing less was packed onto the moving truck. 1. The trucking company is a different company that is a subcontractor. 2. They were supposed to show up between 11am and 1pm but didn't show until 7:30pm (in the dark) and didn't leave until 11:00pm. 3. The bill ended up being $1,000 more than DYLAN quoted me because the movers go by sqft not weight. 4. Called DYLAN to speak with him about the situation and he said he would call me back in 3 minutes. He didn't.. I sent him an email and he NEVER replied. What a crap company! Bad business. Beware!

10. M

    Michelle M.

    Source: MoveAdvisor · Bluffton, SC

    29 Dec 20181-bedroomPaid $4,000

    Terrible Company.

    I used them for my move from SC to UT and it was a terrible experience. They gave me one quote then the next time I talk to someone it goes even thousands more then when the actual movers that work for a different company come they jack up the price thousands more. I was told that it goes by weight but the mover talked about cubic square feet. I don't really know what I was charged based on because when the so called customer service manager said she would look into it then never called back. I got tired of calling and getting the run around so I tried to dispute the charge on my credit card because I did not receive the less stress that I was told and paid for. I received more stress and scammed out of my money. They should not be in business and will never use a broker again. The moving company they use have another company deliver the stuff. It was not worth the money I paid and they damaged my stuff. Open Road didn't even care at all once they had my money and I had my stuff they didn't want to talk to me anymore. I wish I didn't even have to pick a star because I would do negative stars if I could. They don't even deserve one star.