Open Road Moving and Storage

Reviews

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1. S

   Stuart

   Source: MoveAdvisor · Baltimore, MD to Englishtown, NJ

   23 Dec 2018Partial movePaid $1,329

   Not a moving company, and certainly not honorable!

   The only thing you can be sure of is that you will never see your deposit again. Please note that this is NOT A MOVING COMPANY. They will write you an estimate and then subcontract your move to another company who may or may not honor that estimate. In my case, after Open Road gave me an estimate to move specific listed pieces of furniture, the movers showed up and demanded (in cash) 50% more than the estimate. When I declined to pay the extra money, Open Road refused to refund my deposit. I reported this to the credit card company, and the owner of Open Road LIED in his statement to them, accusing me of adding extra items on move day. Moral of the story: They are not movers. The estimate they give you means nothing, and they cannot be expected to behave with any decency if something goes wrong. Use this company at your own peril.

2. S

   Sarah H.

   Source: MoveAdvisor · Indianapolis, IN

   6 Nov 2018StudioPaid $1,700

   AWFUL and they just care about getting your money!

   If I could give them a -10 review I would. They were the most amazing company I talked to on the phone until they got my money. As soon as they got my money a 360 happened. I had to always follow up with them even when they said they would call. Incredibly long story short, "Dylan" the sales rep that sold me the dream of having my stuff by day 5 after they picked up my belongings was a complete lie. Come to find out they are to NEVER guarantee a date which he did. That was the ONLY reason I chose them! I ended up getting my items on day 15. During this time noone could even give me an estimated date when my stuff would be delivered. No-one even knew where my stuff was for days, which is incredibly unsettling. Then I get my stuff just to be missing 3 boxes and my brand new furniture damaged beyond repair. "Dylan" assured me if I wasn't satisfied with the move I wouldn't have to pay the final payment. That was a complete LIE as well you must pay or they won't even unload from the trailer. Then my stuff all smelled like pig [EDIT] like it sat in a stinky ass trailer for 2 weeks. I had multiple broken items, missing items, boxes that were opened then re taped for some odd reason. I feel like my items were actually gone through and items were stolen. I emailed Open Road to give them the opportunity to fix it before I started putthing these reviews out there and SURPRISE they are ignoring my email. At this time I have filed a complaint with the BBB. We will see how this works out but I am requesting for a full refund due to their lack of care and lacking efforts to even respond and resolve this issue. DO NOT USE THEM, THEY WILL SELL YOU A DREAM THEM DISAPPEAR ONCE THEY HAVE YOUR MONEY!!

3. R

   Ronald Y.

   Source: MoveAdvisor · Temecula, CA to Brighton, MA

   25 Oct 20184-bedroomPaid $13,242

   Moving from California to Boston.

   I spent time getting quotes from both in house and over the phone inventory based movers. Open road used an over the phone system as most brokers do at first. The process took about one hour with Joe Wilson and seemed reasonable. The quote was automatically created in minutes and they were quick to assign multiple discounts..red flag. The move was scheduled and two days before assigning a company in Los Angeles I received call from Brian Fox asking for a more complete inventory. A strange request as I have done this before and we agreed that the weight would be adjusted up or down based on final shipping. I agreed that if less I pay more and if more the price would be adjusted up, reasonable. So why another inventory list..…..because cubic feet was now an issue as it determines the vehicle..….ridiculous as it all get transfers into an 18 wheeler to go across counmtry. Reluctantly I agreed after all things were packed and we were driving across country under a fixed schedule. On the day of the move a truck pulls up, rented under Enterprise, with a guy in a green shirt walking through the house completing a new inventory and obviously a new price, almost double that we had agreed upon with open road. Angry I desperately tried to call open road dispatcher to get a clarification. In the meantime the driver of this moving company had pulled away and was headed back to Los Angeles. To their credit they tried to find another mover with short notice. They did and this new company insisted the quote was low and wanted another $4,000 as they had rejected the job originally.After three days of hell and cancelling reservations I called one of the LA movers that previously quoted and we were off exactly as quoted, albeit 4 days late and stops that had to be cancelled. So to summarize the original quote from open raid of $10,000 was increased to $13,000 with my agreement from an audited second list to $19,100 from a guy with a rented truck. The mover from Los Angeles, BLVD moving quoted around $11,000, the same $13,000 quote from open road and $19,000 from their first mover and $16,000 rom their second mover. Ironically the load was same cubic feet and weight initially agreed upon with open road not the weights and cubic feet insisted on from their two contracted Movers. So I will never use a broker again, especially this one, the rest anyone reading can decide.

4. E

   Emilio M.

   Source: MoveAdvisor · Charlotte, NC

   22 Oct 20182-bedroomPaid $1,438

   Open Road - Moving Brokers. Total RIP OFF.

   Open Road Moving Storage quoted me for a 2 bedroom move from FL to NC at 296 cubic feet. Today the movers showed up and estimated that we have about 500 cubic feet (40% more than quoted) despite our inventory list being accurate. I called Open Road and they told me they just put our list in a system and then they system spits out the quote, but they cannot account for what I really have. I understand that a quote should have a +- percentage of margin of error, but not 40%. I had no choice but to cancel my move, which is going to cost me the deposit I already paid. Word of advice: Do not work with Open Road moving.

5. R

   Rich C.

   Source: MoveAdvisor · Pittsburgh, PA to Tallahassee, FL

   8 Oct 2018Partial movePaid $1,800

   Urge you to look elsewhere..

   If I could give them less than 1 star I would. We provided clear instructions (physically labeled) ever piece that was to be moved. Items were forgotten and never picked up and I had to find my own LTL service to deliver them. Half of the items that were picked up were damaged or missing parts (ie: half a vacuum cleaner, a TV with no power cord, and antique desk that looked like it was dropped down a flight of steps, a curio cabinet with all the shelves missing). I would URGE anyone considering them to look elsewhere.

6. M

   Mark

   Source: MoveAdvisor · Columbus, GA to Lacey, WA

   29 Sep 20181-bedroomPaid $4,391

   Poor handling of goods and fraud.

   Open Road Moving and Storage refused to furnish me with weight tickets, so I had to weigh my own goods. The weight they billed me for exceeded the actual weight by more than 1,000 pounds. They also charged item specific fees after their initial quote, even though I disclosed these items when making the initial quote. Further, they lost a box and damaged a couch, washing machine, dryer, weight bench, box spring and grill. My experience with these movers was so poor, I filed a complaint with the USDOT, claim number 100116139 if you want to verify.

7. L

   Leeanne C.

   Source: MoveAdvisor · Staten Island, NY to North Miami Beach, FL

   16 Sep 2018Partial movePaid $3,000

   Open road moving and storage is scam.

   Open road movers is a third party moving company. They give you a price and then the third party shows up and charges you double. Once I moved my stuff from NY to Miami flat rate moving company told me they needed to rent another truck for 350. They charged me for 700 cubic feet when my stuff was only 200 cubic feet. They rented a u haul for $19.99 but charged me $350. The owner that had my furniture and money began to get nasty and didn't have time to discuss the price . He said read the contract . If your in the moving business you should know what kinds of trucks fit and don't fit. I am contacting the BBB and the CEO of both companies . A 1500.00 cost 3000, more than the furniture is worth. I am calling Howard on your side and would never recommend a company that is not transparent and steals from consumers. I have pictures of the van and all the invoices . I am going to do my best this company is listed everywhere for customer fraud.

8. S

   Shan

   Source: MoveAdvisor · Temecula, CA to Boston, MA

   8 Sep 20184+ bedroomPaid $13,000

   Open road moving and storage is a scam.

   Open road moving and storage company was scammed out of our $3780 deposit. First week of August, we planed to move from California to Boston. We talked to open road moving company. They gave us the price and we gave them $3780 by debit account ( that was a huge mistake) and $1220 by credit card. Totally $5000 deposit. We signed a contract. The pick up day was 19 of August. Unfortunately, they hired a truck company to show up in front of our door on 19 of August, and came into our house with on name and handed us another contract which double the price on the original contract we signed with Open road. Then they left. We tried call open road moving company and talked few times. No one could help us because they do not care . They got our money already. Open road moving and storage company is a scan. Once they got your deposits. They only need to hire a truck company to show up on the pick up date and gave different resson to not do the service. End up we stuck with full of boxes in the house and stayed in a hotel for few days to find another moving company. Please take our advice. No one never use open road moving company Like us . The reason we move to Boston because our daughter will start college by beginning of September . We almost miss her first day school because open road moving and storage company scammed our money and did not do the move service. By the way. Learn from our mistakes, you should never use debit card for any deposit. Once they get it. You money is gone. No way, you can get back. We und up got $ 1220 deposits because we cancel the credits card. My name shan Liu . I will prove all the documents to show open road moving and storage is the best scam if anyone want to see them.

9. S

   Siya P.

   Source: MoveAdvisor · Canadian, TX to Seattle, WA

   28 Aug 20181-bedroomPaid $3,000

   Open Road Moving and Storage.

   This is the most unreliable company I have ever used. I've lived in every time zone in the the US and have moved at least 8 times in between states and have never had this horrible of an experience. I only had them moving furniture from a 1 bedroom home and of that they lost the most valuable box and several pieces of furniture. Now, two months later, not a single person, after calling at this point daily, can tell me even where my belongings are or when they will be delivered. Last week they told me this past weekend. Not only was it not delivered, they couldn't tell me the name or contact of a driver, and now they cannot even tell me where it is. This company is flat out stealing. This is far beyond poor customer service, it's outright theft followed by incessant lies to cover it up. Do not let this company near your home or belongings.

10. I

    Iman S.

    Source: MoveAdvisor · New York, NY to New Orleans, LA

    20 Aug 20181-bedroomPaid $2,380

    Worst Move Ever.

    THIS WAS THE WORST MOVE I HAVE EVER EXPERIENCED DO NOT USE THEM. Instead of listing all the horrors and complaints I have about this company/my move. I will give you solutions of what to do if it's too late and you have already hired the. -Write to the Attorney General of the state in which the consumer victim resides at the time of contracting and also Florida, given Open Road Moving and Storage offices are there. These days you can do most of this online, via FMCSA. After 2-3 days call local offices of FMCSA with the case file number. This helps push the claim up the priority ladder. -File formal complaints with the US Department of Transportation, the Federal Motor Carrier Association, the American Moving & Storage Association, and the US Movers Association -Perhaps it’s worthwhile to open a formal complaint with the Federal Trade Commission’s Bureau of Consumer Protection and the Better Business Bureau -Don’t forget the other consumer websites, like Consumer Affairs, My Moving Reviews, Moving Scam website, -There’s this consumer advocate agency geared specifically toward helping scammed movers called Move Rescue. Contact them for advice (800-832-1773).