S & M Relo LLC

Reviews

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1. E

   Eric B.

   Source: MoveAdvisor · Las Cruces, NM to Belfast, ME

   27 Apr 2022Partial movePaid $4,650

   Dubious Company / Poor Customer Service

   We booked our move from New Mexico a month in advance for the third week of February ‘22, only to have the pickup date change five times over the course of the week. They finally showed up at 3:30 pm on Friday and immediately invalidated our original broker estimate, writing a new one that was 78% higher (outlandish!). Before they would lift a finger, the lead person insisted that we transfer an additional $1,200+ downpayment to the company (which we did under duress)….Now here we are nearly 10 weeks later and there’s no sign yet of our furniture and belongings reaching Maine (the delivery window was February 26 - April 11). Calls to customer service and to the broker get the same response: “your shipment is in a warehouse awaiting the assignment of a driver.”There is clearly no one who is able to provide any meaningful information, including a timeline (weeks? months?) as to when we might expect to receive our goods. Very frustrating.

2. G

   Greg N.

   Source: MoveAdvisor · Akron, OH to Charleston, SC

   12 Apr 2022Partial movePaid $3,477

   Do not use !

   '0' Stars if I could!! DO NOT USE! I was brokered to this company for my my. They double charged me vs what I was originally quoted. This was the day of the move so I had no alternative options (being out of town). Lost furniture, damaged others. Non responsive to my communications about missing furniture. DO NOT USE! If you are using a broker (I used Atlantic Moving and did not realize that my move would be brokered out), inquire as to who they use. Atlantic Moving was also not helpful with the overcharging).

3. C

   Chris F.

   Source: MoveAdvisor · Bullhead City, AZ to Lincoln, NE

   23 Mar 20221-bedroomPaid $10,000

   Crooks who handled a move from AZ to NE

   Do not ever use Nationwide Moving Services or S&M Relo LLC. They are crooks and take advantage of everyone. Just read the reviews. My father who is 83 years old was originally quoted $5000 for a move from AZ to NE and in the end cost him $10000 with no logical explanation. The moving industry is nothing but a scam. Not only did the price change, we had missing and damaged items. Seems to be the norm for these companies. It baffles me that the Federal Government does not regulate these moving companies. I have talked to several people about long distance moves, regardless of the company and it is always the same story. Huge increase in cost, missing and damaged items and delivery delays. You have no choice to pay it or they won't give you your items. So you are stuck. I don't know how these people sleep at night? But karma will always get those in the end. Rent a truck and move yourself, trust me on this, you will thank me later.

4. P

   Peter D.

   Source: MoveAdvisor · Dallas, TX to Richfield, OH

   23 Mar 20221-bedroomPaid $4,801

   HARD PASS....CANCEL IMMEDIATELY

   Items picked up 1/28/22 with last date of delivery spread 3/22/22. I was patient and waited until the last day. Its now 3/22/22, no notifications as to why the delay, and will not respond to my emails. They keep feeding me the excuse that they "don't have any drivers available." Why would you take the job if you knew you couldn't deliver in a timely manner. I've been without all of my things for two months now, WHAT A JOKE. Contacted moveresuce.com and they are assisting me with trying to get my belongings back. If your move is brokered out to S&M please do yourself a favor, forfeit your deposit, and IMMEDIATELY CANCEL. You'd be just as well served by taking a match to your belongings and starting over at your new destination. No clue as to when or IF I will ever see my things again.

5. L

   Laurel C.

   Source: MoveAdvisor · Tucson, AZ to Glen Ellyn, IL

   9 Mar 20222-bedroomPaid $10,000

   Arizona to Illinois bad experience

   S&M relo was subcontracted by Allegiance which advertises AARP recommended. Cost ended up being more than 3 times the original est. Lost and broken items and delivery took almost 60 days after being told about 2 weeks. Was told to handle claims including delivery delay through "3rd party" claims company which was totally unsatisfactory. Granted we were newbies at long distance moving, but this was a horrible experience.

6. S

   Susan J.

   Source: MoveAdvisor · Spanaway, WA

   9 Feb 20221-bedroomPaid $5,156

   Honorable Moving Experience 10/22/21

   I used a broker National American Van Lines for a move from Arizona to the state of Washington. NAVL gave me a price of $2721.25. NAVL then brokered the move to S&M Relo llc after my belongings were loaded on to the moving truck I was given a other price by John Chevery the new cost was 5156.66. John stated NAVL underestimated the moving cost. My belongings were then stored some where in Arizona S&M would not give me the location. After a month of waiting my belongings arrived by a other mover Peoples Movers. Two of my moving boxes were missing with stuff I can not replace. And a 5x7 rug was missing. The boxes that were missing had my name, phone number and the destination. Still no one know where they went. I do consider a form of theft.

7. E

   Emily M.

   Source: MoveAdvisor · Rochester, MI to Austin, TX

   27 Jan 2022StudioPaid $3,000

   Worst experience ever

   Do NOT use Nationwide Moving of America or S & M relo. I provided very accurate description of all my belongings (moving from studio apartment). They show up and demand I pay $1200 more. I had no choice because I already paid non refundable deposit. They were screaming at me to sign the 30 page contract or they would start charging me per minute I didn’t sign. I was promised my stuff would arrive in 20 days. It took 2 months. I emailed numerous times asking where it was and no response. One day I got a call and they said it would arrive the next day less than 24 hours. Each day they delayed until the next day. They delayed 3 days. Then on the day it arrives I get no warning they are on their way. I get a call the mover is there. He states he cannot enter my apartment with no reason. I had called before saying to please confirm it would not be an issue to enter where I was moving from or too and they reassured me it was no issue and no cost additional. The dispatch office calls and says the driver will not enter the apartment complex and I can pay them to store my stuff for one day $1k and still get all of my stuff out of storage and into my apartment or get a uhaul for them to transfer in and I am responsible to get it into my apartment. I had to scramble to find a uhaul. They threatened they would charge me by the minute of them arriving until I figured out what I was going to do. When I got the uhaul to the moving truck I found out there was only ONE mover. This is not professional. That is why they would not move my belongings because one person cannot move a couch, dresser, table ect up stairs. I asked why my boxes were damaged and he said because I packed them they can throw them around how ever they want and they are not responsible. He literally was throwing my stuff in front of my eyes. DO NOT USE THEM. Very stressful and expensive situation. Upon unboxing my stuff was damaged. Several items broken and I packed everything extremely well.

8. W

   William M.

   Source: MoveAdvisor · Biloxi, MS

   26 Jan 20222-bedroomPaid $3,000

   Negative rating please!

   My mother was moving long distance from state to state once she looked up moving company’s than the calls went out of the roof. For someone who has never used a moving company before we did not know hat questions to ask such as will you be contracting the move to another company, so if I get to my destination how long will it take before receiving my stuff and make them be specific because they will not tell you how it depends on if a load is going in your direction, also if they have a driver. Make sure that you have a copy of your paperwork once they arrive because they will have other loads in their 18 wheeler, the 2 drivers we had did not come with the tools to put my stuff back together like it was promised from the sales man. They make you sign their paperwork before they unload (read the fine print). It states that you are satisfied with your items and that you have them all. Make sure you put your own labels on your stuff and color coded and seal it on so tight it’s never coming off . Make sure they are specific with what they write in the paperwork when they supposedly box it up properly. They just put misc on tote 1 and than quote marks on the other lines if I had other totes. We utilized their storage facility and once we gave them the ok to send it still took another month yo even receive. After dozens of calls to the original company they were rude,no one knew the answers to any of my questions, no call backs were given like they said they would. When asked to speak to a supervisor we were told he was too busy to talk to us he had other issues to take care of. How any of these moving companies are still in business is beyond me. I made several complaints with this company both verbally and written with no response from anyone. They lost memorable items such as family pics, table top kitchen but we did get the base to it. The pics can never be replaced but they did not care literally you can hear it in their voice. Most of our totes looked like someone has ransacked them or thrown something heavy in them. And the Claims department is more of a joke you have to jump thru hoops for a response on help. They give you 9 months to get it resolved but every situation takes about a month to get it taken care of. DO NOT USE THIS COMPANY YOU WILL REGRET IT!!!

9. B

   Barb B.

   Source: MoveAdvisor · Grimes, IA to Palm City, FL

   25 Jan 2022StudioPaid $4,800

   Horrible Move Experience, save yourself the aggravation!

   My move was brokered to S & M in Nov. of 2021 and my experience was a nightmare. My things were loaded and the price was increased from $1200 to $2890 or I would have to pay to have the truck unloaded. I was asked when I would be available to receive my belongings in Florida from Iowa and I gave them a date of Nov. 15 which was 3 days later. I was told they would deliver in 5-10 days but had until Dec. 30th, first I had ever heard of that. I also thought my things would be headed to Florida from my apartment only to find out they were going to a warehouse in Des Moines. The end of the communication...I called the broker weekly for my updates only to hear there is no driver available I am sorry! They didn’t know they didn’t have a driver when they agreed to take the job? Then I was told it was loaded, it was on a trailer waiting for a driver, in transit, not loaded, on a trailer, waiting for a driver, etc. etc. I finally had enough and contacted the Federal Motor Carrier Safety Admin. and filed a complaint, filed a complaint with the Ohio Atty. General, contacted the Iowa DOT for help, reported my things stolen with the sheriff when out of the contract date and not knowing where they were, filed a complaint with the Florida Agriculture Dept. Only then did I get my things delivered January 17th but like everyone else, damaged and broken. I am owed several hundred dollars for late fees and damages but we will see if I get anything. The Ohio Atty. General is following my case so with a little luck they will do the right thing! When my things were delivered I was expected to pay the balance due of 1200.00 in cash before the doors would be opened on the truck. Beware because you don’t know if your stuff is in the truck or the condition of your things but they get their money first. They want you to sign stating your things are all there and in good condition as well. I didn’t get a receipt showing I paid the money and my things weren’t all there nor in good condition. If you pay the money and your stuff isn’t in the truck they can close the door and drive off according to the deputy that I called. Only you stand to lose on the deal so take my advice and move yourself. I could have hired the seven dwarfs and blindfolded them and gotten a better job then this.

10. J

    Jian L.

    Source: MoveAdvisor · Mesa, AZ to Verona, WI

    23 Jan 2022StudioPaid $5,979

    Contracted by a 3rd party for exploiting customers

    1. I did not know the role S & M Relo LLC played in the moving service until the day of pickup. I was working with A ON TIME MOVING LLC before that time. But S & M Relo knows the exact role it plays by working with A ON TIME. 2. The delivery was delayed. The customer service people were extremely impatient and often rude when I called to inquire additional information. 3. The day before the delivery, I was informed that a shuttle truck has to be used to transfer my moving items to due to the fact that the original moving truck cannot be parked on the street, which is additional $600. 4. Though there is elevator in the Apt complex, the cost for steps from the shuttle to 3rd floor Apt had to be paid which is another $300. 5. All the additional costs were not upfront and left one with no choices but to pay because otherwise, the items will not be delivered and the customers have to pay all the storage fees should this happens. 6. If one wants to file the claims for delay or damages, this link is provided: movingclaims.net. I filed claim for the delay in delivery. After 3 rounds of signing each step to make sure one has to accept whatever the settlement that is offered, $50 was the final compensation. 7. To summarize, there appears a scam systematically integrated and established in the moving service, from A ON Time Moving, LLC (that contracts S & M Relo and others) giving business to S & M Relo (who has total control over the customers for the costs they want impose on the customers, as often times customers are cornered into the situations in which they do not have the time or resources to opt out of), and finally covered by movingclaims.net which ensures there is least risk for the moving companies (A ON TIME MOVING LLC + S & M Relo LLC) and minimal symbolic compensations for the customers in the end. 8. Conclusion: the chain described in the summary has to be broken and the businesses have to be taken down so that customers will not be victimized by paying so much more money for bad services as well as agonizing over them at many steps in the process.