Suddath

Reviews

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1. G

   Gary S.

   Source: MoveAdvisor

   27 Aug 20193-bedroomPaid $8,000

   Worst Move Experience in 8 Moves.

   The movers packed all of our clothes in boxes so that they came out wrinkled and all needed to be cleaned and pressed. They damaged our fireplace and broke a piece of our fine china. They also lost at least 4 boxes of our belongings. This was by far the worst moving experience we have had in our 8 moves.

2. S

   Samanta

   Source: MoveAdvisor · Petersburg, VA to Destin, FL

   25 Apr 20182-bedroomPaid $1,500

   Terrible!

   This company is the absolutely worst! They took 22 days to move our stuff from Virginia to Florida. I'm 8 months pregnant and have been sleeping on the floor for 3 weeks. They first set up the delivery date for 10 days after pick up then they delayed for 1 week and then delayed for 4 more days without offering any explanation. Completely unacceptable!

3. K

   Keith D.

   Source: MoveAdvisor · Portland, OR to Salt Lake City, UT

   13 Jan 20184-bedroomPaid $8,623

   I wish I had gone with someone else!

   I wish I had gone with someone else! From start to finish Suddath left me disappointed. We had to add storage last minute. Unloading was fine but the process for repairing broken items (our kitchen table had a wooden leg busted) was ridiculous. Who can leave their kitchen table broken for >30 days while the moving company processes a claim!? I am most frustrated about their deceptive billing practices. We had a “binding estimate”. When we added the storage, it was not made clear that storage was “non-binding”. When I arranged for delivery of our items out of storage I specifically asked for and received via email the final billing amount which I paid without incident. Three months later I received a bill for an unexpected additional $359.25. Long story short, Suddath refused to own up to their mistake of giving the incorrect final amount at the time of delivery. Even when I showed them the earlier emails, they would not budge on the amount due. I would not recommend using Suddath, I expect you will get what I got… mediocre service, lots of red tape, fine print with loop holes, and a company that refuses to own up to their mistakes.

4. A

   Austin R.

   Source: MoveAdvisor · Pinehurst, NC to Charlottesville, VA

   5 Nov 20173-bedroomPaid $8,000

   Worst Mover I've Worked With.

   I have had many military moves, from the US to Overseas and back, and locally. Suddath has by far been the worst carrier I've worked with. We had fewer breakages in going and coming back from overseas than we did in a 5 hour move to an adjoining state. Not only that, but they have yet to settle the claims I made and don't respond to emails. If you have a choice, never use this company.

5. B

   B A.

   Source: MoveAdvisor

   25 Sep 20173-bedroomPaid $7,900

   Horrible moving experience.

   We hired Suddath/United Van Lines to move When the salesman originally came to our house he explained what Suddath/UVL offers for the moving process. That they take pride in protecting client’s property and explained all the awards Suddath/UVL has received. We discussed how the company was made up of employees not contractors, that a moving tractor with “air ride” trailer would be used to transport our belongs, that the truck would come to our house with the same driver that will deliver our household items from Minnesota to Florida so we could meet him and discuss the move. We were told the driver would be in contact with us along the way to give location updates and his expected arrival time. We were also assigned a move coordinator to work with us on the move. He also explained that our credit card would be pended the day of loading and the final payment be charged on the day of delivery. On the contract we were given guaranteed delivery date window. our household goods from Minneapolis to Orlando Below is what actually occurred. • On June 13th a small truck from the local terminal arrived with a local crew to load. This was not the long haul driver nor the moving truck. At this time they told us our items would be unloaded at the terminal and reloaded into a moving truck. • Our delivery window dates were from June 19-24. Beginning June 19 we were to be given daily status updates. On June 19th we received no call or status update. • On June 20th we finally called UVL, after we had not heard from anyone. Our primary move coordinator told us she would be on vacation the previous week and a fill in would be calling us. When the fill in coordinator returned our call, she told us our belongings were yet to be loaded. • On June 21st and June 22nd the status calls told us our items were still not loaded and no driver assigned. Our items were still sitting in Minneapolis. • On June 23rd the status call told us our items were still not loaded and that they would be loaded on Monday June 26th and leave for Florida. Missing our guaranteed delivery window. No driver assigned yet. • On June 26th the status call was that it got loaded, but had not left MN as we were told on Friday, June 23rd. No driver assigned yet, still sitting in Minneapolis. • On June 27th the status call was that the truck was going to St Paul, MN to pick up another load. Still not leaving from Minnesota. No driver assigned yet. • On June 28th we were told they had leased a driver (contractor) and leased a trailer. This was not our long haul driver, nor a moving trailer but a freight trailer. We would possibly be able to be unloaded at our Monday July 3rd . • June 29th and June 30th we were told the other load in front of ours had to go to Sarasota first, and then come back to Orlando. Our coordinator spoke to her GM and he diverted it to Orlando to take control of the load. We would not have our delivery now on Monday July 3rd but should arrive on Wednesday July 5th. • On July 3rd we were told the truck broke down and now our delivery would be Thursday July 6th. • July 5th we were told the delivery crew would contact us Thursday morning with an arrival time. • On July 6th our household belonging finally arrived in a freight trailer, not a moving van trailer as we contracted with Suddath/UVL. • On July 8th we picked up the motorcycle in Orlando. • We were told the final charges would be billed/paid upon the delivery date which was July 8th, instead our Visa card was billed and paid to Suddath/UVL on July 2nd. • The delivery staff was a local sub-contracted driver and crew, not employees of Suddath/UVL as we were originally told by our salesman. Many items were damaged and scratched as well as a piece of audio equipment that was crushed. We can only assume this was due to the number of times it was loaded and unloaded into a freight trailer vs a moving trailer. We ended up filing a damage claim with UVL totally almost $5000.

6. N

   Naresh K.

   Source: MoveAdvisor · Arlington, VA

   31 Aug 2017Office movePaid $15,000

   Experience with Suddath.

   Experience with Suddath- Our experience has been painful with Suddath. Drivers and labor never wrap up the furniture during the move, cause it to slide in the trucks and damage. Breaks and damages the costly and expensive furniture. Suddath damaged almost $7,000 worth of furniture and reimburses 1% of the cost. Do not trust them with the move. Experience with Suddath- Our experience has been painful with Suddath. Drivers and labor never wrap up the furniture during the move, cause it to slide in the trucks and damage. Breaks and damages the costly and expensive furniture. Suddath damaged almost $7,000 worth of furniture and reimburses 1% of the cost. Do not trust them with the move.

7. D

   Drew G.

   Source: MoveAdvisor · Vail, AZ to Springfield, VA

   23 Aug 20174+ bedroomPaid $100

   Horrible Claims Service.

   Suddath has been known to, and continues to, take advantage of the military moves. We submitted a claim for multiple items that were broken. They then came back and offered an amount based on a one day Amazon Flash Sale price with depreciation. Their offer should be based on the actual price of an item and then calculate any necessary depreciation. They will not make an offer on any electronics (i.e. printers) unless they have a repair estimate, which costs more than the actual printer. I am extremely disappointed with their service and how they have repeatedly taken advantage of the military.

8. A

   Amber O.

   Source: MoveAdvisor · Anchorage, AK to Whitewater, KS

   7 Jul 20174-bedroomPaid $123

   PCS move.

   Worst PCS I have ever had. They ensured they would take care of us. They busted RDD 3 times with NO notification. Lost my stuff twice and refused to tell me kept saying they didn't know where it was. After 8 weeks of contact daily, my stuff arrived in Kansas, had to wait another 3 weeks for my stuff to be delivered. Staff is completely rude and refuses to be of any help including the manager. I had to threaten to hire a lawyer for them to find my things and return my phone calls. My father is a truck driver and said he could noy believe how crappy of services I was receiving from this company. The Military and Quality Control were contacted and are aware of this situation so it doesn't happen to other military families. Have also tried to contact them since the move about my broken and missing thjngs and they refuse to return my calls yet again.

9. D

   David

   Source: MoveAdvisor · Orlando, FL to Fairhope, AL

   6 Jul 20173-bedroomPaid $7,500

   Suddath Moving.

   I like many others have moved several times with major moving companies, including several moves with United Van Lines. The sales rep assured me that my move experience with Suddath would professional and of the highest quality, unlike the others. Well that never happened. When the loading day arrived it was a completely different company and there was no Suddath employees on site. I was assured Suddath would be making the move. Very little contact with the move coordinator at Suddath, I usually had to call her to find out what was going on. When you set expectations with a customer you should try to meet those expectations or at tell the truth about what is actually going to transpire. United is only interested in your money and not the quality of the move experience or your personal belongings. United owns Mayflower and Allied. Do not use any of these companies. I have used United for three major moves within the United States and will never use this company again.

10. R

    Rosana U.

    Source: MoveAdvisor · Miami, FL

    22 Jun 20173-bedroomPaid $11,000

    Ransom for my belongings.

    Paid $11,000 to Suddath in advance for the move. The ship arrived to the Mexican port of Veracruz but was rerouted to another port Tuxpan. After six weeks, the container was still sitting there and Suddath did nothing. After seven weeks of e mails and phone calls we did tell them we will hire a lawyer. Then, they send us a bill for "storage" of an extra $5,000 if we wanted our belongings delivered. We negotiated since our lifetime house was held for "ransom" and had to pay them and extra $1,200 if we wanted to see out house items again. Worse move ever and I had 14 so far. Plus, some items were damaged. We took photos and informed them. They never responded.