Sunrise Van Lines

Reviews

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1. M

   Michael B.

   Source: MoveAdvisor · Hudson, FL to Aurora, CO

   26 Sep 2019Partial movePaid $1,300

   Zero.

   Scheduled to pickup in hudson Florida on the 25th or 26th of September going to aurora Colorado never received a scheduling call. I call them and they gave me the drivers cell phone number called him and he told me pickup in hudson on September 26th in the afternoon between 2 and 5. Never showed up never called, called company was put in touch with Ron the dispatcher and he said the truck was delayed and would call me in 30 minutes. He never called. It is know 9:48 no show no call. I understand unforeseen events occur but there is no excuse for zero communication. I have no faith in this company and will not trust them. I am a realtor and will get the word out to stay away from this company. I should have paid attention to the numerous bad reviews.

2. A

   Anne S.

   Source: MoveAdvisor · Sun City Center, FL to Hot Springs Village, AR

   11 Sep 20191-bedroomPaid $4,200

   Breach of Delivery Contract.

   Sunrise Van Lines of Lutz and St Pete FL, sales person, Chris1, lied about the price, about having a truck leaving immediately for our destination in Arkansas, and about delivery within seven days of pick-up. Beginning 16 business days after pick-up, living out of a suitcase in our Arkansas home, we began calling Dispatch. Ron promised to find our belongings and call us back. He never did call back. Next we called Jack, who said he writes the checks, and said our stuff was still in Florida, and he didn’t know when we’d receive the load, but would call us back. He said they had 28 business days to deliver. We said Chris promised delivery in a week. Jack, as well as Andrew, the supervisor who packed our stuff in Florida, and charged us $850 more for wrapping two TVs, a mirror, and a tv console, said Chris lies and ought to be fired. (But of course, he hasn’t been, and won’t be) Andrew said, “any time I see chris’ name on a sale, I know there will be trouble.” We told Jack on our contract is written “21” business days for delivery. Jack said, “oh, you must have an old contract. Now it’s 28.” It has now been 22 business days, so the written contract has been breached. Here are some of the excuses: Jack, “had to move my assets north bc of the hurricane” (meanwhile our belongings stayed behind in FL to be potentially damaged by Hurricane Dorian!!). Sy sic Cy, the driver, whom Ron in dispatch passed the buck to, offered these excuses 1) truck broke down in Kentucky. 2) 3 days later, “had an incident with a deer. Soon as the truck is running I will give you a call as now I’m getting things done.” I texted Cy back: send me a photo of the damage. I received NO such photo, nor any response from Cy. In between these two excuses, Cy butt-dialed me twice. I wrote down the conversation between Cy and a man as a delivery was being made. The man, “hey, this leg is broken” Cy: “oh, it was like that when I picked it up.” Great, more denial of responsibility. Never did Cy follow up his two mishaps with a call to us regarding a delivery date. On the 22 business day, I called Ron in dispatch. He was incredulous that Cy had hit a deer. He said “No that didn’t happen. give me an hour and I’ll call you back.” It is well over an hour, and no call from Ron. I will be following up this complaint with the Florida Attorney General’s office Senior Protection Team as well as the Consumer Protection Division. We have moved over a dozen times and NEVER have we been lied to, or had a moving contract been breached. Sunrise Van Lines, Alpine and any other branch of this business should have their licenses USDOT 1902673 and MC683463 revoked.

3. T

   Travis P.

   Source: MoveAdvisor · Minneapolis, MN

   16 Apr 20191-bedroomPaid $1,700

   Beware, Beware, Beware!

   DO NOT USE THIS COMPANY EVER! They have the worst customer service - do not return phone calls or emails. Do not answer their phones. Chris, the sales rep, gave me a quote, a contract and timeframe for a partial move. Other employees in the company called him a big, fat liar! Then they proceeded to hold my shipment and instead of delivering in 4-7 days quoted by Chris, or the 21 days they guaranteed, they took 36 days! This was for my 82 and 84 year old parents who moved into memory care across the country. No personal photos or art on their walls to make the transition smooth for them. Very stressful and lots of unnecessary anxiety for my elderly parents. The staff mislead me throughout the process and were very rude. DO NOT USE THIS COMPANY. I would give Zero stars, but the system won't let me.

4. P

   Philip M.

   Source: MoveAdvisor · Miami Beach, FL to Boulder, CO

   19 Mar 20192-bedroomPaid $3,300

   Do Not Use Them!

   Summary Poor business acumen Applying fraud tricks Zero customer service Impossible to plan with Unresponsive Ron (one of the owners) doesn’t understand why customers want to know where their goods are. Oftentimes I was pushed to an answering machine for a person that isn’t working at the company. Chris the sales person even blocked my phone number. We had to call from a different number, acting as a new customer in order to reach someone. I gave two weeks to deliver the goods. It took them three weeks total. Only two days before I got the information when the goods are delivered, but from the driver himself No one at the company contacted me or followed-up. Sunrise doesn’t seem to care Never have we received any e-mail response to anyone in the company after the goods have been picked-up till we threatened with legal action Overcharging BE CAREFUL ABOUT THEIR LABELING TRICKS. Jack (Ron’s partner) skipped labels in his own system. I only noticed it when unpacking that his numbers weren’t in sequence. They overcharged me for several boxes that didn’t exist. I sent a picture of a very long item to Chris, the sales person to have it included in the initial offer. They day of the move they charged another 200 USD arguing they need to buy additional space in the truck, although it can lay on top of all items. The truck driver delivering the goods told me he never saw a single cent. If a company needs a fraud their customers to make profit, they should not be in business Overselling We were sold on perfect visibility knowing where the goods are at all times. We never got a response where they stored our goods. Chris promised to provide us with the driver’s cell no. when the goods get picked up. We had to threaten Sunrise with legal action just to receive the number over the phone and again being yelled at by Ron. Read the other reviews carefully! They don’t seem to be real!

5. K

   Kept C.

   Source: MoveAdvisor · Lutz, FL

   6 Mar 20191-bedroomPaid $2,400

   Scam Artists.

   Run as fast as you can AWAY from these scamsters! Chris, the owner, promises a flat all inclusive rate in writing, yet when it’s delivery time, this DOUBLES.