Superior Moving Systems Inc

Reviews

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1. N

   Neil

   Source: MoveAdvisor · New Albany, IN to Woodstock, GA

   28 Mar 20181-bedroomPaid $4,561

   Superior Moving Systems Inc.

   My nightmare with Superior Moving Systems of Wayne, NJ, began when they performed a phone estimate with a commitment of confirming this estimate before my move. The estimate for my small one bedroom apartment was $2777.82 for 18 items, 49 pieces including full pack with material, fuel surcharge, stairs, and a small “manager's discount”. There was a verbal commitment to packing and unpacking at that time. The promised estimate confirmation call was never received, even after I called numerous times. Throughout my experience with Superior, I nearly never received a phone call back when I left a message. As my moving date approached, Superior made a verbal commitment to pick up my load on 03/14, but didn't show up until late on 03/16, not finishing loading until after midnight 03/17. Upon arrival, Superior claimed that items were more numerous than originally estimated and informed me that it was a $6,000-$9,000 move instead of the estimated total of $2777.82. When I told them I didn't even have that much money, Superior proceeded to make me choose between paying the $6-9k or leaving items behind and paying an increased price of $4561.25. Because I had to be out of my apartment by a certain time and had to sign the lease for my new apartment out of state, I felt I was at their mercy. I then had a long, agonizing conversation with the driver- in which I had to indicate very specifically which of my needed items could be left behind- including a desk and chair, side table, sofa table, bench, and a few pictures. After they loaded and left, it was discovered that numerous other essential items not discussed were also left behind- including all 3 trash cans, an 8-volume Bible commentary set, 3 keepsake Bibles, a collection of books, a nightstand that was part of a bedroom set (along with things in the nightstand), and 3 additional pieces of wall art. I then received a verbal commitment from Superior that they would call me by 5 p.m. on 03/17 with my delivery time. I received no call for three days. Finally, a friend of mine became concerned and called Superior on my behalf. This friend was treated very poorly, and Superior committed to deliver my load on 03/19. I also had a verbal commitment that it was on its way. In a subsequent phone call, I was then told that the owner of Superior “wanted the truck for something personal”, so my personal property was offloaded into a storage container and I would receive my things between 03/21 and 03/23. Once again, when I called to get an update, I was assured it was in transit. My shipment did not show up on those dates. My property was finally delivered on 03/27, 11 days after pickup. The driver had an inventory check off sheet that included only 29 items total (as opposed to original estimate of 18 items and 49 pieces). There was no copy for me to retain for my records, although I was able to take a picture of the Bill of Lading. Despite my having paid for the service, the movers would not unpack my boxes. After they left, upon unpacking, I found clothing dumped into boxes with dishes on top (instead of clothing on wardrobe hangers), more items missing completely (including irreplaceable family pictures), expensive lamps in a box with no padding and table legs on top, broken dishes, a broken lamp, and a broken antique glass book end from Scotland. There was no way of telling these things were broken before the movers left, since they would not unpack. The BBB has at least 56 complaints against these scammers, but nothing seems to have been done about it. The only final payment they would accept was a postal money order, so I have no recourse for the extra amount they charged. I do not appreciate the bait and switch scam they have pulled on an elderly veteran.

2. K

   Kevin

   Source: MoveAdvisor · Raleigh, NC to New Port Richey, FL

   8 Feb 20184-bedroomPaid $8,500

   Very Bad Experience.

   I would highly recommend looking elsewhere for a long distance mover if you are considering Superior Moving Systems (DOT# 2323030). My wife and I have done 3 long distance moves in the last 15 years and this was by far the worst experience we have ever had. The quoting system they use is in my opinion is deceptive at best. We were initially quoted one price based on an inventory list that we had to complete. The price we had to pay in the end was more than double what we were initially quoted. They base their price on an estimate of weight as many of these companies do. We were told the bad news about the upcharge after they had loaded all of our stuff on the truck. We had sold our house and were closing the next day so at this point we had to get out and all of our belongings were on their truck so there is no negotiation, you are held hostage and have to pay. In hind sight, I also had a local company come out and do a physical inventory and quote, man do I wish we had gone with them it would have been significantly less expensive in the end. When I initially went through the quote with Mike Morris our sales guy he told me that this would not be a shared move because we had enough stuff to fill their truck and that it would not be brokered out. I was also quoted that our stuff would be delivered within 48hrs of our request. When we initially called to setup the delivery date they would not quote one and told me that they would contact us within a 2 week timeframe to provide the date. After a week I called and asked to speak with a service manager (Andrew) and he proceeded to tell me that this was indeed a shared move and they would deliver our stuff when they had more going to a similar location. Our belongings were delivered 3 weeks after our request date by a broker, not by Superior Moving Systems and much of our furniture was damaged. (Keep in mind that I have an email chain to attest to everything that I am quoting here and the thing that is very important to note, you will be required to sign a contract that will null and void almost everything that they put in their written quote only after they load all of your stuff on their truck on moving day.) In the moving process you the customer do not have much room to negotiate or resolve issues whence you have committed to a company because home sale closings and such are committed by date and the moving company is well aware they have the upper hand on moving day. My wife took pictures of all of the damaged items and filled out all of the required claim forms, she sent them via email and she was told that it would take up to 120 days to process our claim, we are now at 150+ days and they are not returning our calls or emails. When you call, the sales department picks up on the 1st couple rings, the service department goes straight to voicemail and no one ever returns your call. I am writing this review to hopefully save someone else from a very stressful, horrible moving experience. We are now in the process of making formal complaints to the DOT and BBB.

3. P

   Prem P.

   Source: MoveAdvisor · Voorhees, NJ to Atlanta, GA

   4 Dec 20171-bedroomPaid $3,000

   Worst moving company- BEWARE!!

   Jake, my first point of contact, conned me into signing up with his company by giving me competitive rates, and assured our belongings would reach us within a couple of days of pick up. My girlfriend and I were moving from NJ to GA ( Sept 26-27). I specifically told Jake I needed to move a one bedroom apartment, approximately 35- 40 boxes, dining table w/ chairs, mattress, and 2 coffee tables, and one book self. Initial estimate was $1400, as he suggested 300 cubic square feet. I had no idea what that meant and he assured me it should fit with the items I mentioned. I put down a deposit of around $500 which later learned was non-refundable. I had booked this a month before our move, and was told by Jake he would be my point of contact until the end and "I am here for you". A week before my move now, and I haven't heard back from Jake, and I needed to move my date to a few days earlier. I called Superior Moving and was rudely answered by someone, nether-the-less he moved my date to Sept 24-25. I had to call over 4x 2 days before my big move to get a confirmation for Sunday, Sept 24on a Sunday. Sunday, driver shows up at 10:55am, he shows me the "cubic sq ft" in the truck. The 300 cubic sq ft Jake reserved for us was joke! By the time everything was loaded driver calculated 800 cubic sq ft!! My bill went from $1400 to $3000! I would have been better off getting a uhaul and hire some helpers and come out about half of that price. In addition, I was charged $80 for extra empty boxes, totaling $225. Long story short, we ended up paying $2987, but were charged initially way less. Once the security deposit was paid we had NO CHOICE but to go with this company, as deposit was non refundable ( we paid $500 deposit). WORST COMPANY - If this review can help ONE person I will see its worth. I don't usually write reviews, but I could not let others suffer as I had. PS - Alos, out household items were mishandled, damaged, broke, boxes were open/busted. NO CARE of our belongings.

4. A

   Ali A.

   Source: MoveAdvisor · Owings Mills, MD to Dallas, TX

   17 Nov 20172-bedroomPaid $5,000

   They are Crooks.

   Whatever they tell you to get you to sign up do not believe it they are going to increase the price or threaten you that you're going to lose your deposit number to move they're going to come and take your stuff somewhere in New Jersey and put it in a storage and then increase the price and you have no choice but to agree to whatever they tell you because you need your stuff I took my stuff one month to get to me and they increase the price $3,000 more than what they told me do not sign with this people do not do business with this people at all.

5. J

   Josh R.

   Source: MoveAdvisor · Wilmington, NC to Pensacola, FL

   8 Nov 20173-bedroomPaid $2,100

   Bait and Switch!

   Bait and switch!! Beware! I'm active duty military and needed our items to be moved from our storage unit to Pensacola. They quote you much cheaper than competitors then show up and tell you that you have too many items and they have to repack them and you need to pay them $4000 more. When you tell them no and that's not what you were quoted, they tell you "oh well" and keep your $700 deposit. I think they've rated themselves high on a few sites. Don't fall for them. They're not accredited and have multiple complaints out. Working with base legal to get them blacklisted for other military families! Learn from our misfortune!!

6. I

   Ibrahim K.

   Source: MoveAdvisor · Grove City, OH to Glendale, CA

   28 Oct 20172-bedroomPaid $6,500

   Scam.

   Be careful, this company is a scam and operates under several names, most of them containing the word "superior". All these "companies" have different addresses in different states. Be kind to yourself, and avoid this headache.

7. D

   Dee J.

   Source: MoveAdvisor · Woodbridge, VA to Pearland, TX

   21 Oct 20173-bedroomPaid $7,000

   Follow up to my review.

   I finally received my furniture yesterday and to say the least it was a nightmare. After I found out that my furniture was loaded and unloaded 4 times by three different vendors I knew what condition it was going to be in. To say the least it was a nightmare. Almost every piece of furniture was scratched or damaged. And missing boxes. The claim will exceed the cost of this move! Beware of this company. They should not be in business!

8. Z

   Zane

   Source: MoveAdvisor · Chicago, IL to Cincinnati, OH

   12 Oct 20171-bedroomPaid $1,800

   Mover from Chicago, IL to Cincinnati, OH.

   This was one of the worst customer service experiences I have ever had. The company had very poor communication with me, and with the drivers/movers. The drivers and movers were unprofessional, and the way items were packed in to the truck was unorganized at best. After going in to the truck to look for some of my missing items I was not surprised some of them got lost. A desk and framed newspaper article were completely broken, and an entire box of my clothing went missing. When talking with customer service they asked me to include any delays with the experience when I sent in my claim form. Here is the timeline I sent them outlining the specifics from my review above. They had no response after I sent this. I would avoid this company at all costs. 6/3/2017 10:07 AM: Customer (Zane Lesko) contacts customer service to inquire where the movers are. Customer service says they will contact the driver and call customer back in 10 minutes 6/3/2017 10:48 AM: Customer contacts customer service again, after hearing no response. Customer is informed that the move will need to take place on the backup day (6/4) rather than 6/3. Upon request for estimated delivery time, customer was encouraged to ask the driver. 6/4/2017 ~4:00 PM: Movers arrive, pack items, and load truck. When customer asked driver for estimated delivery time, driver mentions that customer service will need to be called. "I just pick up the stuff" 6/4/2017 ~9:00 PM: It comes time to pay for the service. Driver makes an offer to customer to waive the stairs and long carry fee, in exchange for $200 cash. Customer declines this offer. 6/5/2017 - Several calls were placed to customer service throughout the day. Once connected, customer is informed that he will receive 24 hr notice before delivery. 6/6/2017 8:32 AM - Driver contacts customer to deliver the load that afternoon. Customer requests to push back the delivery to the window of 5pm - 8pm on 6/6. 6/6/2017 9:00 PM - Driver has not showed up yet, so the customer contacted customer service. Customer service advises that they will get in contact with the driver and call the customer back. 6/6/2017 9:47 PM - Customer calls customer service again (no response yet). Customer is informed that driver is delayed and the driver was to contact the customer after speaking with customer service (this did not occur). Customer service says they will call the driver and have him call back right away. 6/6/2017 9:48-10:50 PM - No response has come from the driver. 8 more unanswered calls were made to customer service and 2 messages were left. 6/7/2017 10:12 AM - Driver calls customer and sets up a deliver time for 3:30 pm. When asked about the previous day, the driver mentioned "they bumped you because you were not ready in the afternoon" 6/7/2017 2:00 PM - Driver texts customer to let him know they are running late and will arrive around 5 pm. 6/7/2017 6:52 PM - Driver arrives at 4211 Ballard Ave. See claim form for damaged and lost items. Driver gives customer incorrect claim form and has customer call "MovingClaims.net" rather than the correct Superior Moving Systems claim form.

9. V

   Vicki T.

   Source: MoveAdvisor

   11 Oct 20172-bedroomPaid $2,400

   Worst Experience ever.

   Commitments made in writing that were not kept, missing pieces from my load, continual delays, no communication, and no apology for poor service. Costs increase about 35% from original quote, PLUS significant additional time and $$ because of delays and missed commitments. Zero stars.

10. J

    John K.

    Source: MoveAdvisor · Skokie, IL to Medina, OH

    6 Oct 20172-bedroomPaid $3,325

    Unprofessional company. Avoid any business with them.

    The whole moving process with Superior was very stressful. They should call themselves "Inferior Moving Systems" instead. They are absolutely zero on customer service. When you call to get an update on your move, you are transferred to some number where no one picks up the phone. The sales guy kept promising me the moon but I was left to struggle on my own once I signed up for the move. It was a poor decision on my part to trust the sales person. My household items were picked up on 29th Aug from Chicago and it was promised to be delivered by the 2nd of Sept in OH. There were no updates about my items for days. I called up the sales guy and other customer reps and they keep transferring my call. My emails to info@superiormovingsystemsinc.com and cs@superiormovingsystemsinc.com are unanswered too. Once by chance they picked the phone, and they didn't have the etiquette to speak (one of the so called managers slammed the phone on me). I have an infant and it was a hard time waiting for my goods to arrive. I had to buy 100's of dollars worth of redundant items while waiting for them to deliver my items. At final delivery I had to pay almost double to amount than what was initially estimated. One of the dispatchers promised a review of this whole situation but as expected there is no communication from him after they got their money. I am now emailing them with no luck. You can read my play by play review on Yelp. Some of the (in)famous lines I heard from them. "We cannot make good on the promises our sales guys make. They can promise whatever they want" "We don't know where our trucks are" "We don't know where our driver is" "We don't know where your belongings are" And the biggest lie "We will get back to you and you will definitely hear from us on this" Please DO NOT do any business with Superior Moving Systems Inc, They are unprofessional and highly unreliable.