Transcontinental Moving & Storage

Reviews

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1. I

   Isadora F.

   Source: MoveAdvisor · Toronto, ON to New York, NY

   16 Aug 2021Partial movePaid C$1,850

   Great Experience - Professional Movers Attentive to All Your Needs

   I hired Transcontinental for a move from Toronto to NYC (~1000lbs). I have to note that Transcontinental offered the most competitive quote out of the ~8 movers I reached out to. I worked with Andy, the Sales Rep, from beginning to end, which made things a lot easier. He was very attentive to all my questions and concerns and got back to me very quickly. The movers both in Toronto and NYC were polite, careful and arrived on time. All my items, including a large TV, arrived safe and sound! I highly recommend Transcontinental for your moving needs

2. R

   Roy M.

   Source: MoveAdvisor · Brampton, ON

   20 Aug 20233-bedroomPaid C$10,268

   LOST ANTIQUE TABLE

   Very upset that was told furniture would be delivered on a specific date when it actually was delivered another 4days later. When we received our furniture and boxes they were mixed with another load that was going to someone else. Unpacking noticed missing boxes from kitchen and missing antique table that nobody knows where it is. For a load that never left their trailer I find very suspicious of people they have working for them. Dispatcher would not give an answer on what they would do to find my table that has a lot of meaning for me. Very unprofessional company. $10,268 Ontario to New Brunswick

3. T

   Tammy A.

   Source: MoveAdvisor · Barrie, ON to Belton, TX

   17 Aug 20212-bedroomPaid C$6,700

   Give you one Quote then charge double

   I would never use them again, Andy the C/S rep. gave me a quote and then when movers came wanted to make sure we are still within the quote, they said yes. When we got a call from Andy he doubled it and said well to many things, I get that but if you have movers saying one thing then its doubled and they put one thing in a box which you said no to and charge almost $250 on top of that, they need to get all the moving parts on one page because it cost me DOUBLE of the quote. Would have went with someone else.

4. S

   Sudip S.

   Source: MoveAdvisor · Hamilton, ON to San Diego, CA

   2 Sep 20221-bedroomPaid $5,500

   Very bad service

   I would just say do not go with this mover. Sometimes they operate under a blanket. I booked using greenline moving but it was transcontinental. The communication was very poor. It took almost 2 months for my stuff to arrive. Few things were broken. They will just add extra charge without you knowing. They do not even give any explanation and keep you posted. My advice would be do not choose this company.

5. R

   Roya B.

   Source: MoveAdvisor · Vancouver, BC to Newmarket, ON

   26 Apr 20222-bedroomPaid C$5,089

   Stay away from this company

   I wish I could give them zero stars. I have been waiting for my stuff to come from Vancouver to Ontario for over 4 months. Then I received them in a horrible condition. All my expensive aquarium glasses and my leather sofas that were purchased for several thousands of dollars were broken. My sofas are not usable anymore since their frame is broken and it’s indented on one side and the handle is also broken. The leather is scratched all over. I paid more than $5000 to this company and I received an awful service. I contacted them and I told them my aquarium glasses and sofas are all broken and scratched, they said that’s what it is and they are not responsible for the damages and hung up the phone on me. Please stay away from this company if you still would like to use your furniture and other stuff since they ruin them for you.

6. H

   Hamid B.

   Source: MoveAdvisor · Newmarket, ON to Vancouver, BC

   25 Feb 20224-bedroomPaid $4,800

   Read this review before it gets too late

   I moved my furnitures with this company and I haven’t received anything Undamaged. All of my furnitures are broken ( beds frame, drawers, guitar, kitchen stuff…). Moreover, 3 of my boxes missed in the moving and I received 3 boxes that are not belong to me. I have been following this situation for more than 2 months and none of them take the responsibility. Every time the just telling me we will call you back. Once I called Company and I was so sad for my furnitures There was a guy named Levan told me this is what is is do whatever you want to do. He told me the insurance will cover only 0.60 cents per pound which means I’ll get 2 dollars for my broken guitar that I bought $1000. Just don’t trust them. I wish I could give them 0 star.

7. C

   Craig S.

   Source: MoveAdvisor · Toronto, ON to Atlanta, GA

   3 Jan 20221-bedroomPaid C$2,700

   Dishonest, incompetent, and late, late, LATE

   My experience with Transcontinental Moving and Storage Services Inc. (address: 5010 Thimens Saint-Laurant, Quebec, H4R 282 / phone: 1-855-806-2121) was a nightmare from start to finish. I’ll outline everything in detail but to summarize: 1) Pickup time given at very last minute, 2) Charged exorbitant additional fee based on a fabricated weight, 3) 8-week delivery on a promise of 2-weeks, 4) No pro-active communication to keep me informed during delay, 5) My having to unload the delivery truck myself, 6) Failure to pay for broken belongings. I was moving from Canada to the US and needed a mover fast. Transcontinental was the only option I could find in such short order. I saw negative reviews, but decided to bite the bullet and give them a shot. This was the mistake of a lifetime as they proved to be the most incompetent and dishonest company (mover or otherwise) I have every dealt with. When picking up my belongings, their main contact Andy Cohen couldn’t confirm until the day before what time they’d arrive. As I lived in a condo, I needed to reserve the elevator; it was only blind luck nobody else needed to move in or out that day. I wasn’t moving a high volume of belongings (1-bedroom condo, practically no furniture) so Andy, quoted me their lowest cost with a per-pound charge for anything above the target weight. To ensure I had enough funds in my Canadian bank account to cover the cost, I weighed every box using a scale with a 0.1 lb margin of error. I also listed each box and weight in an Excel workbook to ensure accuracy. While I ended up going over the original target weight, I only had 49 small to medium boxes. As such, if I mistakenly weighed each item but only weighed them too low (versus half too-low / half too-high), that adds 4.9 lb at most. However, Andy claimed I had an additional 220 pounds over the weight that I calculated! As such, Andy added an exorbitant charge, something other former customers have stated in negative online reviews. On top of that, they charged me $15 for a cheap sheet of plastic to cover a mattress I moved. It seems this is where they actually make their real money: milking people as much as they can after picking up their belongings (i.e. held hostage). Initially Andy indicated they’d deliver approx. TWO WEEKS after pickup. However, they didn’t actually deliver until nearly EIGHT WEEKS later. You can imagine how costly it can get when belongings you can do without for two weeks are suddenly missing nearly TWO MONTHS! Andy made zero attempts to proactively update me on their progress or provide a delivery date. And he gave me every excuse: there was a delay for another of their US deliveries, their truck broke down, the truck broke down AGAIN, they were turned away at the border because another customer’s documentation was wrong… Worse still, the sole reason I heard these excuses was because I’d call Andy in the days leading up to the next ETA, only to find out they were delayed yet again. This whole time, I had work trips I was forced to push back over and over again waiting for my belongings to arrive. As luck would have it, the week they decided they’d deliver was the same week I had a trip I could no longer reschedule. Even then, they still couldn’t give me an exact date! I had to scramble to find someone to be at my place to take delivery, which is challenge when you’re new in a city you don’t know anyone. Thankfully when Transcontinental confirmed the date, it was the first day after I was to be back. You’d think that their arrival would be the end of my troubles. Instead, when my belongings arrived, it was in a massive semi-transport that couldn’t get into the complex I lived in. Thankfully my building was the one closest to the street. However, I ended up having to bring in half of my belongings because there was only one mover with the truck! When you pay for a moving company, it goes without saying you’re paying THEM to move your belongings. For me to have to carry my own belongings from their truck on the street, through a gate that I had to open and close each time we went through, and into my own home, is indicative of the complete joke that is Transcontinental. Even then, after I unpacked everything, I noticed several of my belongings were damaged in transit. I took pictures and sent them to Andy Cohen to ensure that I’d be compensated. Did I ever hear from him again? Of course not. That is the type of company they are! If you have to move, avoid Transcontinental Moving and Storage at all costs! Even if you have to pay to stay where you are longer or put your belongings in storage until a real moving company is available, do that instead. You’ll end up saving yourself more money than what it will cost you to use these dishonest hustlers. If I had the time or it was worth the effort, I’d take them to court. Either way, I’m posting this to ensure they don’t swindle any other unsuspecting victims.

8. J

   Janna H.

   Source: MoveAdvisor · London, ON to Tampa, FL

   11 Oct 20212-bedroomPaid C$4,700

   Horrible experience

   Horrible experience, we were quoted a price based on our through description of our house and items. the quoted weight was less than half of what it ended up being so the price was more than double the quote. they came and repacked almost all our boxes saying it's easier for them, but then charge us for all their larger boxes and supplies without telling me that. they charged extra for every picture, mirror, tv extra to move it. the moved took "longer" than Normal so they charged us $400 for taking longer To repack all my already packed boxes? We tried fighting the charges, with no luck. then we had given them move out dates they call saying they can't come till the following day. then they call at 4pm saying theyll be there in an hour? We had to scramble to get ready. we we told to give a 3 day move in window as we were moving across the country. we didnt hear anything at all from them so we call the day before the move in window and they say oh we won't be sending a truck for at least a week, maybe two. so we were stuck in a new place with absolutely nothing because there was no communication that this could be a possibility. it took 2 weeks to finally Arrive. furniture scratched up and when we commented they said it was like that when they picked it up, not their responsibility. i would never ever ever recommend using them. Zero communication at all, costed more than double the quoted price and they really put us on a vulnerable situation and took advantage of us.

9. G

   Gabriela P.

   Source: MoveAdvisor · Toronto, ON to San Leandro, CA

   25 Aug 2021Partial movePaid C$2,200

   Do not use this company!

   I went with this company despite the awful reviews because I only had 14 boxes (no furniture) to transport and figured how could you possibly mess that up? I moved to the US (from Toronto) on August first and was under the impression by phone conversations I would have my belongings within the first week of August. It is August 24th and my things just arrived. Whether is was a miscommunication or misunderstanding, I was very patient in the matter. I was told I could avoid the $250 “shuttle fee” by picking up my own things from their warehouse in San Jose but was informed yesterday that there is no warehouse in California (being lied to) and I would have to incur this fee since their transport truck could not get to my address. Even though an 18- wheeler delivered my furniture to this address last week, without a problem. Today my boxes arrived completely destroyed, my air fryer broken, glassware (that I had carefully wrapped in paper and bubble wrap) broken, luckily there wasn’t anything of too much value, but save yourself the hassle and go with another company that will actually treat your things with a little more care.

10. J

    Jeffrey W.

    Source: MoveAdvisor · Surrey, BC to Toronto, ON

    25 Aug 20214+ bedroomPaid C$9,000

    Highly Not Recommended

    We moved from BC to ON and had 2 separate deliveries. We were told charges will billed by weight which we signed and agreed. The day of moving,3rd party movers who is tired by Transcontinental came and repacked all our boxes claiming they need to be in bigger boxes so there are less pieces hence things wont go missing. When they loaded everything in the truck we got a bill for materials and labour fees for repacking everything that we had already done. They claim to be Transcontinental so I paid thinking I can have that adjusted with Andy who’s our main contact. When I called Andy he said the money did not go to Transcontinental and nothing they can do. They gave me a $100 credit afterwards when I overpaid close to $1400 scammed by those movers. Our belongings arrive on time, however they messed up our 2 separate delivers and tried to load off both shipment to one address. Andy claimed he was never told and charged us an extra $100. I provided in writing of his response saying 2 delivery is not a problem so he said it was an oversight on his part but he still needs to charge us the extra fee. Andy and this company is very dishonest and tries to put blames on others. Do not trust or use this company. Our belongings were damaged, boxes crushed and appliances broken. We didn’t bother claiming insurance as it was not worth the hassle dealing with them again.