Two Men and a Truck

Reviews

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1. J

   June T.

   Source: MoveAdvisor · Bellevue, NE

   1 Aug 20223-bedroomPaid $9,500

   Local Move

   Local move was a nightmare. We moved with the govt. many times so we had something to compare this move to. Problems were: no walk through with moving company prior to moving to calculate total household goods/cost inventory to be moved. Packing day one qualified packer with 6 packers who knew nothing about packing, customer had to show them how to wrap and pack. Packers had to return second day and pack items forgotten first day ( additional charge), day of move inexperienced movers did not know how to wrap items and load truck. Trucks had to return to pick up point twice to pick up items. Some household goods were not picked up and delivered and customer had to hire another party to finish job. Boxes were not labeled and were stuck in garage andnot taken to appropriate rooms. Walls and floors were damaged when bringing items into house. China cabinet broken, and at least 50 percent of boxes contained broken items, collectibles, dishes, glasses, etc. Another company had to be hired to bring items into house from garage. Customers were senior citizens and should not have had to experience any of these problems—No one should have this experience, a living nightmare!

2. C

   Chareise M.

   Source: MoveAdvisor · Sterling Heights, MI to Detroit, MI

   2 Dec 20212-bedroomPaid $3,600

   The Worst Move In The World

   I used Two men and a Truck in Macomb Township for 2 moves. 10/29/2021 and 11/06/2021. The second move was a nightmare. The movers arrived late. They took a break every chance they got. They did not have tools to assemble 2 queen size beds and put furniture together. They tracked dirt on the new carpet that was installed in my apartment, they also scraped paint off the bannisters and they damaged the paint on the bedroom dresser. The movers placed boxes in the garage instead of placing them in the area's that I requested and not to mention it was a total of 8 hours to complete the job! After a couple of days I realized I was missing a glass table and my canopy for my bed was left storage unit. My things were recovered but now a month later I am still waiting for my claims to be addressed. I have not been compensated and have sent pictures and having conversations with Mgt but they haven't resolved any of my issues at this time. Just recently my dining room glass table cracked in half and I sent pictures to Mgt and they implied that I broke my own table. I was speechless. I have spent over 3000.00 and I can't get any customer satisfaction. Do Not Use This Company! Management does not take responsibility and make excuses for their workers! Very Unprofessional.....

3. J

   Jill P.

   Source: MoveAdvisor · Versailles, KY to Lexington, KY

   2 Aug 20213-bedroomPaid $2,500

   Poor customer service

   I used Two Men and a Truck In Lexington, Kentucky. The entire move was a nightmare. They charged me $2500 for two days when it should have only taken one day. They broke 3 pieces. My move was May 17, 2021 and still have not had two of the pieces repaired. They broke an old antique stained glass window that I paid $450. They gave me $150 and thought they were going to keep it! I never cashed the $150 and they will not give me the window back. They also broke the glass to my patio table. This was 2.5 months ago and I haven’t been able to use the patio table all summer. They are negligent and do not stand up to their word. The entire move was a nightmare. Obviously I’m going to have to sue them. It will be worth the money. I have spread the review on their Facebook and my Facebook account. Never use them. Use Wildcat Movers in Lexington, Kentucky.

4. K

   Kristen S.

   Source: MoveAdvisor · Charleston, SC to Naples, FL

   4 Nov 20202-bedroomPaid $5,500

   Broken Granite, China. Late on delivery. Mover on phone both days.

   Two Men and a Truck, Charleston, SC. 1st day crew of three VERY slow to load, one on cellphone ALL DAY. Delivery the next day hours late, 2 crew. One on phone again entire time AND smell of alcohol on breath. Driver/move supervisor Phillip dropped granite dresser top and shattered a large corner, wrote a damage claim stating damaged in transit and wanted to repair it himself but had to get the truck back. Claim denied stating the damage was done before the move! Lies! The piece was perfect and no way would someone move a piece with shattered granite. I I meticulously wrapped China and antique glassware only to unwrap and find several pieces shattered. Irreplaceable! They were so late in packing up they never did a final walkthrough and left a small dresser that I had to empty and have items shipped, which delayed my move by one day! DO NOT USE THIS COMPANY. Unprofessional and refuse to accept responsibility for lazy work.

5. D

   Debbie L.

   Source: MoveAdvisor · Charlotte, NC to Lutz, FL

   20 Oct 20204+ bedroomPaid $7,000

   Out of State Move.

   The Charlotte, NC Two Men and a Truck movers were less than adequate; only 2 showed up at first and then a third about 3 hours later for a 3,200 s.f. home. Since we were moving to the Tampa Bay Area, they had to stay overnight and continue driving to our new home the next day but, because they didn't provide enough movers, they didn't get on the road until almost 6pm. They didn't get far and the next day, they had almost 7 hours to drive until they arrived at our house. Then they arrived with only 2 men for the entire job and took forever because of it. They were overtired and careless with our belongings, damaging almost every piece of furniture and breaking others. They damaged our new floor, crown moldings and even our 2 king beds, both of which were dirty and one had ripples--as if they put something heavy on top. Worst of all, we called and emailed "Zach", the person in charge of handling damage claims multiple times but he just ignored them. No one answered whenever I called the office (they must have recognized my number) so I called from another number and finally got an answer. "Christy" told me to send details with pictures and I did so right away-- but still no call from Zach. I reached out again almost a week later (using a different number) and finally got a call back from Zach-- who was rude and annoyed. He said he contacted a local furniture repairman in my area who will get back to me about "all the damaged wood" in the pictures. He said nothing about the dirty and damaged mattresses, the chipped granite table, the floor or wall damage and told me if I didn't like the option he provided, it was "too bad" and at his discretion to do so. He was ignorant, unprofessional and smug. Run, don't walk, from Two Men and a Truck (owned by franchisee "Tripp" M. Tripp" -- who's name should've been a red flag-- along with all the bad BBB reviews for this particular franchise office).

6. C

   Charissa D.

   Source: MoveAdvisor · Franklin, TN

   12 Oct 20204-bedroomPaid $3,200

   Broken antique and decorative items.

   Broken items and not fixed. I have to do the follow up (it's been several weeks now) to get movement. Even the, their claims department is not addressing all issues. They completely are neglecting the two (one destroyed) decorative pieces that were damaged. I was lenient on my reports of what was damaged by this team and only gave them the "big stuff" and here I am regretting that because they aren't even taking care of that!

7. S

   Scott D.

   Source: MoveAdvisor · Phoenix, AZ

   28 Sep 20203-bedroomPaid $100

   Better have a back up mover lined up cause you’ll need it.

   The guys showed up On time and started loading the truck. 1/3 into the move one mover called the home office and told them that there was cat feces on the lid of one of the boxes. The next thing I see is the boys unloading the truck in my driveway. I called the office to advise them what they saw was paint from my roommate. I scratched the paint and ate it. It was paint. They still continued unloading the truck. They did However credit my 100 deposit.ButIwascharge a holdover fee by my landlord Which was more Than 10 times the amount of the move. Have a back up plan if you use them.

8. P

   Patty S.

   Source: MoveAdvisor · Arcanum, OH to Brookville, OH

   29 Apr 20203-bedroomPaid $2,376

   Recent Move by North Dayton Two Men & a Truck April 11, 2020.

   I discovered after the moving crew left that my dryer pedestal would not stay shut and my sleep number bed was not working properly. I e-mailed the salesman asking if they would pay to have both items fixed. After three e-mails, I never received a reply. I called the appliance company where I bought the pedestal and was told it would cost around $250.00 to fix because of the service call charge. Two Men and a Truck said they would cover any damages up to a certain dollar amount. I got the part myself from the appliance company where I bought the pedestal for $30.00 and I was able to replace it after a struggle since I am not mechanically inclined. I googled my sleep number bed to find out how to put it together properly so I took the sleep number bed apart and re-assembled it. It is a split king where each side of the head raise independently and the feet raise together (this function was not working). When I took it apart the one air baffle was upside down, the foam that splits the two sides was under the one air baffle so there was a lump. I did get the bed back together and it is now working properly. I paid a lot of money to have Two Men and Truck move me and am very disappointed that they don't stand behind thier statement that they would fix any damages. I am very thankful they did not screw up my 70 inch OLED LG TV! The crew was good but the customer service before and after sucks!! I had to move my move date because when I called to confirm the first date the gave me which was in the middle of the week as I was told it is cheaper, the salesman made the comment they could move me that day but they were really booked. With that comment I did not feel like they would take the time to move me properly so I moved to a Saturday but told the Salesman I wanted the same rate which he did give me. After the move, I never got a response to the three e-mails regarding my damages I sent. I would not recommend Two Men and a Truck just because of the customer service before and after the move!

9. R

   Rachel D.

   Source: MoveAdvisor · Midland, MI to Fresno, CA

   18 Mar 20201-bedroomPaid $22,092

   Crazy Pricing.

   They quoted me $22,092.50 to move a one-bedroom apartment. It was a long distance move but still! That was 5x all other quotes. Don't waste your time.

10. L

    Lynn R.

    Source: MoveAdvisor · Hales Corners, WI to Dousman, WI

    13 Feb 20204-bedroomPaid $5,366

    Worst Move ever!!

    My move occurred in November 2019 and it was one of the worst moves ever. I have moved around the country with no issues but somehow going :40 minutes away seemed too much for this company. It started with the team leader who started grumbling because we had them do some packing. The packing was haphazard and because of that we wound up with many items broken. Then as they started delivering items to our new home they didn't have any more mats and didn't have any padding for the for the banisters or doors. This lead to lots of knicks, scrapes, and scratches to the trim, doors and drywall as well as dirty white carpeting. FYI- the home had been freshly painted and carpets cleaned before we moved in. Then when they were bringing in a large armoire that was purchased for $4000. They broke the foot off and now we have rigged up so it won't fall over. In order to get the armoire in the house, they took the garage man door off. When they were going back to the old house for another load they propped it up. Of course they forgot it was propped up and the door slammed on the ground. Putting a gouge in the wood floors and completely damaging the door lockset beyond repair. In addition, they randomly left things out on the back patio without telling us in the middle of winter, left about 10% of our household items at the old house, threw anything they delivered later in the evening randomly into the garage and started to get a very "who cares" attitude late in the day. To top it off they broke my 11 year old daughter's snow globe without telling us. I found out about it when I found broken glass from it on a bookshelf & in the carpet. The snow globe was no where in sight. So later that night I was lucky enough to clean up broken glass & explain to my daughter how the snow globe, which was a present from her grandmother, was now broken. Worst of all was Justin, their million dollar sales club winner, who completely underestimated the job. This added to the stress of his workers because they had a very long day and added to the stress of my family who had to get a young girl to school in the morning. Then as they are telling us that we owe them additional $1546.18 at 10 PM at night they pull out the scare tactics. The entire crew stood around my husband in the kitchen as he discussed with Mike the increase in our bill. Mike would not leave until we put the entire amount on our credit card. He said to call Brandon, the manager to have him reduce the bill the next day. Of course, Brandon refused to reduce the bill and was very rude. So all in all we got to pay more for a million dollar sales person to underestimate our job, for the crew to show up without the proper equipment, for items to be damaged, our home to be damaged, to listen to infighting of the crew on how best to move items, inefficient use of manpower & trucks and then to be intimidated in our own house. Though we did agree to pay them for some additional time for packing, they decided what was fair for the damages and just credited it back to card without our agreement. It wasn't nearly enough for the damages that were caused and headaches they caused. Funny part is we paid more for their terrible service than we would've paid for the full service movers we were going to go with. And just to be decent people we fed the crew & even tipped them because we felt they were put in a no win situation. Don't be fooled by their low estimates, and their catchy slogan about "treating you like they would treat their own grandmother". I wouldn't treat my worst enemy this poorly!!