Zoom Movers

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Mandy

   Source: MoveAdvisor · Kitchener, ON to Cambridge, ON

   24 Sep 20173-bedroomPaid C$630

   My experience with the company.

   If you want to totally get screwed then go ahead hiring these movers. I don't understand how a company like this still can operate in a country like Canada. The owner of the company is unprofessional, I have never experienced such a traumatic experience with any person like the company owner "Alax". 1. He is exploiting freshly new immigrants 2. His game starts once they load your furniture, they don't have any respect to previously agreed hours or rate. I ended up paying 3 times more than I was supposed to pay 3. I experienced filthy language, swearing.blackmailing, bullying in the 5 hours I had these movers working with me 4. Nothing good about this company except for pain, mental agaony and ending up paying more than your hard earned money.

2. N

   Nonymous

   Source: MoveAdvisor

   31 Aug 20171-bedroomPaid $700

   Stay Away From This Company at All Costs.

   They send 3 guys when you ask for 2. They said 2 hours min then switched to 3 hours min. No ethics, bait and switch. When they get your stuff in the truck, they aggressively ask you to pay up before they unload your stuff. Stay away.

3. N

   N S.

   Source: MoveAdvisor · Kitchener, ON

   30 Aug 20171-bedroomPaid C$600

   Zoom Movers - Cambridge.

   This company is very dishonest and unprofessional. I contacted this company to get a quote for 2 persons to move me from a one bedroom apartment to a 2 bedroom in the building next door on the day of the move 3 of them showed up I said to the driver Alax why is there 3 people when I requested 2 his reply was is because I have large furniture which he didn't know until the day of the move because he didn't come over to my apartment to give me a quote. On the day of the move he asked me how I was going to pay I said by credit card he then proceeded to tell me that he didn't take credit card only cash. I went to the bank and got the cash when I returned to the apartment to unload my stuff from the truck he refused to do it until I pay him the money I even showed him the cash and he still refused to unload the truck he states that it is the company policy. I told him that I would never use this company again his reply was that's OK we have lots of other customers. My furniture was damaged and I didn't get a receipt from him I reported them to the Better Business Bureau and his reply was that I am lying. Bottom line don't ever use this company if you like good customer service and for safe delivery of your furniture without any damage. I have moved over ten times in my life and I have always used a moving company never in my life have I ever experienced anything like this. In the future I will be checking the reviews on google before I do business with any company.

4. W

   Wameed

   Source: MoveAdvisor · Mississauga, ON

   13 Aug 2017Partial movePaid C$370

   Avoid them.

   I just had my cargo moved using zoom movers drives by Steve . Steve decide a price with me higher than average based on puting my shipment boxes in my basement which is right beside my front door. He insist on tax included. He then changed the price once he load the shippment to his truck. And took the money cash in advance as there is no way to that I can load it back .when he reach my house, he refuse to put them in the basement as we agreed instead he put them in the ground floor. He shout at me when I asked him to respect his deal with me. He loudly told me z" call police or CRA. You will get nothing". I called the police and they mention that this unfortunately happen if you have no written contract or sms. Be sure to maje sure about tax as he cheats too much in this matter.So be careful and avoid them cause they know how to play on the system. If you have to deal with them. Sign a paper withthe detials whatever is simple and put the cost and tax.

5. N

   Nicola F.

   Source: MoveAdvisor

   8 Aug 20174-bedroomPaid C$105

   Dishonest company.

   My Husband previously wrote a review for Zoom Movers..this is a follow up. I have never in my entire life worked with such an unprofessional company as zoom. In our move they damaged a few items, they over charged us for an hour. We tried to communicate with them about the issues, they said they would refund us the difference and also send us an insurance claim form. This never happened after many phone calls, which often were disconnected or never answered !! We decided to report them to the Better Business Bureau and also to our credit card company. We were able to get a refund through our credit card company, however Zoom had 45 days to dispute this. During this time with the help of the Better business bureau Zoom offered to give us some of the cost of the damages and to refund is the hour over charge. We agreed. They were going to etransfer us in three seperate transactions, the first one no problem. Then Zoom got their credit card statement and realised they had refunded the money to us through that avenue. Thus giving us more than we expected as a refund, this was not our intention and were going to let the credit card company know it had been settled. I was contacted by Zoom by text and phone calls, with language that was totally unprofessional, lots of swearing, harassing texts, I was totally flabbergasted that as a customer they would treat me this way. They also tried to black mail me into deleting any reviews I had written and they would give me more money. I have kept all the texts and printed them off, they are unbelievable, lots of swearing. I was so angry and wish we hadn't settled through the Better Business Bureau and stuck with the refund from the credit card company as it was what we had asked for in the first place, we didn't ask for more than the damage or the overcharged hour. I hope people read these reviews and do not use ZOOM MOVERS, and incredibly dishonest and unprofessional company. Never in my life as a customer have I been treated as badly as by Zoom moving company.

6. R

   Renee

   Source: MoveAdvisor · Scarborough, ON to North York, ON

   23 Jul 20171-bedroomPaid C$400

   Pissed off!

   Before I get into the negatives, I'll start with the positives. I received a confirmation call the morning of the move. The movers were on time. That's all I've got for the positives As for the negatives, there are quite a few! When I first called "Steve" to book the movers, I requested 2 movers + truck. Steve quoted my move at $225 (3hr move), with a $100 deposit. The morning of the move, I received a call from Steve saying I need 3 movers (completely impossible since I was just moving a 1 bedroom). I insisted that I only need 2 movers. To my surprise when I opened the door, there were 3 men with a cube van!! What the heck. I immediately called Steve to ask him what the additional fee was for the extra mover. He then told me $540 was the initial price as I was paying $105/hr. I'm not sure how $75/hr turned into $105/hr. I told him there was no way I was paying that price considering the price online was $75/hr for 2 movers and a truck. I told him no more than $300. He told me to send an e-transfer right away for his men to start moving my furniture. I did just that. moving forward, after the second trip to my new place, I noticed my mattress had a cut in it that looked deliberate, and my wood furniture was all scratched up! I called Steve to complain and he said he would contact the driver and get back to me. I waited 20mins and no call ever came to me so I called him back. Surprise surprise, no answer and the voice mail box was full. I made seveal attempts to call Steve with no answer so I called the driver directly (obtained his number when he called to say he was outside). I called the driver and mid sentence of asking why my furniture is all damaged, the call was disconnected. I gave him the benefit of the doubt and called back when my call was forwarded to a voice mail which was full.

7. S

   Sandra W.

   Source: MoveAdvisor · Kitchener, ON

   4 Jul 20172-bedroomPaid C$836

   Rip Off. Report to Peel Police.

   Steve quoted me my move at $75/hr for two guys and a truck and boxes. Showed up 2 hours early on moving day without boxes leaving me scrambling. Showed up with 3 guys and a small uhaul. Not enough for my 2 bdrm apt. $400 cash deposit. would get $ back after job done. THEN halfway through move. Not only is is $105 an hour, I was charged another $436 on TOP of the $400 because of a second load to move because they're truck didn't fit it all. BROKE My bedframe. Put a hole in my painting, broke my lamp and multiple rips in my mattress topper. Said insurance will cover it and not to worry. He then blocked my cell phone. I tested that by hiding my caller ID and calling. He answers, "Hello Movers". Wont answer and I am screwed out of my money and insurance for the stuff they broke. He also refused to provide me with my bill/receipt. I am currently in contact with Peel Police fraud division as I'm not the only one they have scammed out of money. Karma and the law will catch up to these guys.

8. A

   Adam W.

   Source: MoveAdvisor · Ancaster, ON to Guelph, ON

   25 Jun 2017Partial movePaid C$170

   Crook.

   Messaged "Steve" (definitely not his real name) to have a fridge moved from Ancaster to Guelph. He originally said $100. I replied back that it's a big, heavy fridge, he came back at $189 plus tax. We went back and forth and finally settled at $170 cash tax included. They were supposed to be in Ancaster for 8am to pickup the fridge. They showed up at 9:50am. No call or anything from "Steve" mentioning they were running mega late. I called "Steve" at 9am to ask there whereabouts, "Steve" mentions the truck brokedown. Finally the fridge arrives at close to 11am at my house, I asked the workers what happened to the truck, they had no recollection of the truck breaking down at all, hmm that's funny, that's not what "Steve" had mentioned. All of a sudden "Steve" is now asking for $255 plus HST for the delivery or he is not releasing my fridge to me. After letting "Steve" know that it is illegal for a moving company to bait and switch the quote by more than 10% and to hold my property ransom for payment and that I would contacting the police he finally then gave the go ahead for his workers to release the fridge to me. I had all of our interactions in written text with proof of everything that was quoted. His reasoning for the up-charge was the distance travelled. Sorry "Steve" I gave you both the pickup and drop off locations before you agreed upon a price, not my problem you didn't to in to account the distance. The distance didn't change from the time it was quoted to the time of delivery. And you really think I was going to pay any more than quoted after you were 2 hours late?? What a crook this "Steve" is. He will way under quote you and then try to charge way and above at deliver time. Do not trust this filthy business man.

9. S

   S B.

   Source: MoveAdvisor · Cambridge, ON

   21 Jun 2017Partial movePaid C$590

   Regarding Zoom Movers Cambridge.

   Zoom Movers in Cambridge are absolute dishonest crooks in their business dealings with their clients!! They are definetly not interested in repeat business. They are not qualified nor equipped to move an upright or any other piano!! Move was pre quoted at $380 plus tax. Steve was informed of the location 46km one way. It was explained that the piano was an upright located on a main floor with easy access to the outside therefore no stairs or obstructions to deal with. I asked for a truck with a lift and not a ramp and he wrote ok done. I had to assist with loading and unloading. They asked for payment when piano was incorrectly loaded on truck of 590.00 dollars. I got no statement. I thought I would just get the move done and over with and handle it with their main office. I still as yet have not received any reply to explain their price!! Or for any refund..

10. B

    Bill F.

    Source: MoveAdvisor

    7 Jun 20174-bedroomPaid C$1,650

    Zoom Movers, also known as SHH Transport.

    When we booked our local residential move, Steve quoted the job at 4 hours at $105 - no mention of other costs. Twice he called to confirm the move on a date other than what we booked. They did show up on the correct date at the correct time. At that time, Steve wrote up an invoice but would not give me a copy - he included extra fees for travel time from their office to our home; extra fees for stairs in the home; extra fees for moving large items; extra fees for shrink wrapping furniture. And he required payment in full for all these fees plus 5 hours at $105. We did this by a combination of debit and credit cards, because it was moving day and we had to be out of the house. They had a 3ton truck, so did two loads (we were only moving 4km) but left some furniture behind after the second load, saying there was no room and they were not making a third load - although Steve offered to come back another day for the remainder!! We moved these left-behind items in our own vehicles. At the new house, we found two boxes of crystal dishes broken (we did our own packing, but they were well wrapped and labelled fragile). A large entertainment unit was much damaged, but Steve said he was insured and would email the insurance papers on the following Monday - they have still not arrived. In addition that entertainment unit, which they shrink wrapped, was so badly damaged, that when I removed the shrink wrap, it collapsed, a total loss of a $500 item. Subsequently we have called Zoom many times to ask for a refund of one hour labour, and the insurance documents - at first Steve would answer, then hang up on us. Then subsequently the line was always busy. Calling from a different line got the same response. We have now put a fraud claim in to our credit card company for the one hour extra billing and the $500 damage, and are waiting to see what happens next. DO NOT USE THIS COMPANY, THEY ARE DISHONEST!!