Always 1 Moving and Storage Inc

Reviews

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1. M

   Melissa K.

   Source: MoveAdvisor · Auburn, AL to Cookeville, TN

   16 Jul 20263-bedroomPaid $5,521

   Do Not Recommend

   This is not a company to rely on when needing storage in between locations. Climate controlled storage is a farce. Instead, an abandoned metal building was utilized. This was only discovered after the building was burglarized. It took multiple attempts of calling to get to someone in charge. When finally speaking with ‘Dispatch’ the person was rude and hung up on me in an effort to do damage control contacting their local person, Poncho, to meet the police on site. I was naive and failed to take the insurance. Items were stolen and a police report was filed. The initial compensation after speaking a few additional times with Dispatch, Leo, was a saving of $250. After items were delivered the full remaining payment was required. The only follow up compensation was considered was $350. We were not satisfied in the effort of the company to rectify the problem. Do NOT rely for storage between locations.

2. W

   William D.

   Source: MoveAdvisor · Hockessin, DE

   4 Dec 20241-bedroomPaid $2,000

   Worst Move Ever - Do not use this company

   Jake the salesman providing information was excellent. Once a contract was signed everything changed. They couldn't keep the proposed schedule which they accepted, either for the pickup or the delivery putting us in a bind. The scheduler never returned calls. Everything was packed well by us before the movers arrived except for a 3rd generation heirloom table. The 3-person pick-up team did an excellent job carefully wrapping and taping the table to prevent damage. A 1-person delivery team arrived 2 days late and with a significant number of broken boxes. The truck was packed with furniture for a number of different clients. Everything was a haphazard mess! The single delivery person haphazardly perched on top of a 6ft stepladder pulled items belonging to us and other clients from the top of the pile, toppling them onto the ground trying to unload the truck and fined our items. Everything was treated like garbage. Precious items were broken. The wrapping of our heirloom table had been partially removed prior to delivery and the table was badly damaged. It had certainly been dropped, unpacked to review the damage, and not repacked very well at all. The corner was broken, and the table was severely scratched. I have called several times to place an insurance claim with no response. They only give you 2 days to file and never pick up the phone. This is not a moving company that you would ever want to use!!!!!! Bill

3. S

   Shannon R.

   Source: MoveAdvisor · Elmwood Park, NJ

   13 Nov 20242-bedroomPaid $2,450

   frustrating experience with no resolution

   My boyfriend and I were moving from NJ to CT in March. I spoke to the manager Evan who gave me a fair quote on what it would be to move. After reviewing the paperwork, we decided to move forward with them. We were supposed to be moving on a Saturday, we got a call from one of the movers on the previous Thursday saying that they needed to move us on Friday instead of Saturday because their workers needed a Saturday off. On the phone they made it seem as though if they moved us on Saturday that they would then not be able to deliver the same day and our items would have to go in storage, we reluctantly agreed to Friday. They came Friday moving and began moving out stuff in the truck in which they then told us that we would have to go over our cubic square amount and cost extra, we agreed to pay a little more for a certain number of cubic feet to end on. We paid half of the amount at pickup in cash and we were to pay the other half upon delivery. When we were driving to CT, one of the movers Juan, texted me and said that HE messed up the price and accidentally took off an extra discount and stated it would then be about $350 more at delivery, I argued this point stating that it was not my fault that he messed up the numbers and I will be paying the price we agreed upon at delivery. Upon delivery, Juan and the movers began unloading our items but stopped unloading until we paid them. Unfortunately in order to get our stuff we had to pay them the "new price". They then unloaded all of our stuff and dropped a few boxes of glass items as well. I reached out to Evan to explain all of this and he referred me to the claims center. From the claims center, I emailed back and forth with Carolina who stated that my glass items were only worth $50 that they would reimburse me (which they were not, they were worth more than that). I also spoke to her and Evan regarding the additional charge after the already agreed upon price and they said that it was a mistake and would not reimburse us. This was an already difficult time that was made incredibly more frustrating by this company. We ended up paying roughly $1000 more than we were quoted. I would not recommend them or ever use them again with all the stress we have gone through that day and months after that.

4. R

   Robin B.

   Source: MoveAdvisor · West Hempstead, NY to Savannah, GA

   30 Jan 20241-bedroomPaid $2,753

   From broken items to STOLEN items

   Worst company. Not only was my possessions not handled with care but I had luxury items stolen. I was lied to from the first phone call with “Sam” to broken furniture and items to a stolen Louis Vuitton and as I just discovered jewelry from a jewelry box. DO NOT USE!!!

5. A

   Afton V.

   Source: MoveAdvisor · Wilson, NC to Justin, TX

   27 Dec 20232-bedroomPaid $3,592

   Still waiting

   You think they’re great when you first book, but after that they’ve got you. Initial quote was for 500 cubic feet when it was known it would be more. They refused to adjust until pick up. Picked up a day late even though they claim to “always stick to their dates.” Still waiting on my things to arrive when they were supposed to be here 12/19. I would prefer to move myself cross country before using movers again.

6. G

   Gh A.

   Source: MoveAdvisor · Chattanooga, TN to Wilmington, NC

   16 Oct 20232-bedroomPaid $4,200

   Liars and thiefs

   DO NOT INSULT YOURSELF TO DO BUSINESS WITH A BUNCH OF NOONES. THEY WILL DRAG YOU TO THEIR LEVEL. Like many people here, I trust the first guy that called me. I have specifically asked about the insurance and the contact person told me your belonging is insured up to 10k. I signed the contract over the phone and paid the initial price. When they came for pick up, they nagged on the price and increased it by $1200. Then at the drop-off, they said there were more than 7 stairs and charged me $150 more for the stairs (they already knew that the delivery was on the second floor and which apartment could be on the second floor and has 7 stairs, do the math). They delivered our stuff at 11 PM and immediately left. They tore up many heavy-duty boxes, broke items, and also chipped almost all wooden items. When we started unpacking, we realized our box of shoes was missing, worth almost $2000 shoes. We called them and informed them about it. We specifically asked them to find our box and we don't want any monetary compensation. After a month, they told us we could not find it for you and based on the contract, we would pay you 60 cents per pound and a box of shoes is going to be $36. I remind them of their agent's interpretation of the insurance involved here but they deny such conversation ever happened. I pressed them and we went and listened to the call. After they realized they told me a lie, they increased their offer to $300 for all the damages including the box of shoes, while $300 barely covers the rest of the damages. I have talked with a lawyer and I am going to take them to court. THEY ARE A FRAUD COMPANY AND I HAVE ENOUGH EVIDENCE TO SHOW THEM WHO THEY REALLY ARE.

7. B

   Barbara D.

   Source: MoveAdvisor · Stratford, NY to North Brunswick, NJ

   3 Oct 20232-bedroomPaid $4,069

   Deceitful

   Moved from upstate NY to NJ 240mi. 1st est $2290 pd a deposit. After finishing packing gave a detailed inventory price jumped to $3249. After movers packed the truck jumped to $4069. Used lined in truck to say it was 1000cu ft. When I refused to sign was told I would not get my delivery or items w/o signing, so I signed hoping to resolve with the company. Upon delivery refuse to unload till paid. Found out the company was not Always but a moving company in NJ when the dispatcher/owner, Leo refused to take a bdrm set to the 2nd location I paid for unless I gave $400 cash. Call the number for dispatcher and was told it was General Movers in Carlstadt NJ. I was overcharged in mileage and cubic ft. I only had 2 bedroom sets, sm. cottage couch, sm recliner, old radio, 1 vacuum, 1 veggie bin and 57 -70 gal storage boxes and 1 lg. Storage box, 48" TV, 2 mirrors 2 tall pictures. All already packed. They promised to resolve the issues and will no longer call me back or answer my calls

8. E

   Eliud R.

   Source: MoveAdvisor · Belleville, NJ to Orlando, FL

   13 May 20232-bedroomPaid $4,300

   Stay Away from this Company

   Totally rip off!! Starting from Amy. She is a movie star, company should double her salary because the smartest guy can fell, like me. She gave me the lowest estimate and then they start to raise. From an estimate of $2,100 I ended paying $4,500 for a move from New Jersey To Orlando. Amy Promised me a military discount wich I never saw and charged me for a second floor apartment when my apartment was a first flat floor. The movers loaded my stuff in a truck but then they switched to another trailer which was a trick to charge me more. My move got there but half of the stuff was broken. I talk to Sam which is another actor and after a few call he finally answered and apologize but told me that it wasn't his fault to call Emely. After sending Emely about 20 emails and 50 calls she finally answered and gave me instructions to fill out the claim for the insurance, three weeks after I'm still waiting for a call or a respond, so a totally scam!! Do Not! I repeat Do Not use this company.

9. Z

   Zvi G.

   Source: MoveAdvisor · West Orange, NJ to Macon, GA

   13 May 20233-bedroomPaid $8,700

   Always # 1 moving

   The worst ever. There is not enough room here to tell what a nightmare they made my move. Don't ever be temted to use them even if their qoute is the lowest. on move date when you have no choice to change or canvel the price goes way up and they make you pay in full BEFORE they'll take your belonguings off the truck. Tthe guys loading and unloading have zero consideration to your belongings and leave you emotionally drained and upset. DO NOT BE TEMPTED!

10. R

    Rashid M.

    Source: MoveAdvisor · Boston, MA to Atlanta, GA

    28 Apr 20233-bedroomPaid $12,000

    Worst Moving Company

    Always 1 Moving Company is one of the worst. Not only they gave lower estimates to win the business, which later was substantially higher, but also did not have enough blankets to cover the furniture. Their gross negligence caused significant damage to furniture in addition to lost items. Later their insurance claim department is fraud as well. Such Companies should be banned from business at all.