Atlanntis Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. R

   Ri P.

   Source: MoveAdvisor · Ottawa, ON

   17 Sep 2021StudioPaid C$1,000

   A Wonderful Experience!

   A good experience with Atlanntis Van Lines for my relocation to the West Canada. I had boxes well-packed (in the 1000 lb category), with no furniture though. From beginning to end, everything had gone smoothly. Liz was the contact person whom I communicated with. Since my moving plan was suddenly changed, she fit me in their busy schedule on a short notice. On the pick up date, Hanna also answered my phone calls as I was waiting for the dispatch. She was kind and helpful. Although the dispatch arrived with few hours of delay, the driver gave me a call and kept me updated. Three gentlemen ,who picked up my items, were absolutely professional, and quick. Everything wrapped up in 15-20 mins. On the delivery date, two other gentlemen with a big truck showed up. They did their best to park the truck as close as possible to the building entry. The total weight estimated was correct as well. They had 0 intention to charge me additionally. Again, quickly my items were dropped off and placed in my house. I only paid the rest of the balance plus a 3% discharge for using a credit card. That is it. From my experience, I could tell you that the dispatch on both pick-up and delivery sides was professional, responsible, and kind. Their intention was to get the job done while having the customers' satisfaction. Liz and Hanna both communicated well, and very quick to get back to me. I do recommend Atlanttis Van Lines, especially if you have a long distance move which is quite stressful. As a customer, I think it is also important to pack your items/furniture well, and communicate effectively with the staff. For any future move, I will definitely go with this company again. - Atlanntis Van Lines, Thank You for treating your customers with care, respect, and professionalism.

2. M

   Mojtaba S.

   Source: MoveAdvisor · Montreal, QC to Burnaby, BC

   31 Aug 2024Partial movePaid C$1,400

   Do not recommend

   They have hidden cost that don't say at first, they charge you extra for new items even though you are under the weight you agreed, they don't tell you all the policies at first! I ended up paying twice as I had agreed at first!

3. J

   Jedidah G.

   Source: MoveAdvisor · Calgary, AB to Toronto, ON

   10 Jun 20241-bedroomPaid C$1,800

   Absolutely terrible. Do not book with them.

   Terrible customer service, terrible deliver service, and lots of delays. The customer service and the quality of the service are incredibly disappointing. A staff member from dispatch named Zoe/Zoey told me I could “cancel my move” and hung up on me after telling me that my pick-up date was getting moved a day later. They gave me only a 24-hr notice which caused me fees to reschedule my flight and hotel fees. I escalated my complaint to the manager Amelia who was equally unhelpful. She said that they gave me $50 off and that my complaint has been “addressed”. I complained about her staff’s attitude among other things, and she did not offer any apology until I reminded her that this situation demands an apology. They also delayed my drop-off date by a day due to the truck needing inspection. The condition in which they delivered my items to me was dirty and they did not deliver all of my items.

4. A

   Anne J.

   Source: MoveAdvisor · Chilliwack, BC to Sylvan Lake, AB

   1 May 20242-bedroomPaid C$5,368

   MOVED NNOVEMBER 2023

   NEVER, NEVER, NEVER USE ATLANNTIS MOVING! TOOK 3 WEEKS TO GET MY MOVED BELONGINGS,,, BROKEN,DAMAGED, MISSING 23 BOXES! WHEN YOU MOVE, YOU COUNT YOUR PIECES IN EVERY ROOM! ON PICKUP GET THE MOVERS TO COUNT THE SAME! THEN YOU HAVE A HAPPY CUSTOMER! ATLANNTIS PAID $50 FOR OUR CLAIM! RIDICULOUS.

5. S

   Shelby B.

   Source: MoveAdvisor · Saint John, NB to Edmonton, AB

   22 Apr 20242-bedroomPaid $4,000

   If I could give 0 stars, I would.

   Atlanntis Van Lines must be one of the worst experiences I have had with any company. Between their shady employees and having zero customer service skills, I am shocked this company is still in business. To start, on my move day my mother was overseeing this move as I was already across the country. I was told they would give 1 hour notice upon arrival, giving my mother time to get to my house. Once they had my mother on the phone, she was told if she was not there in 46 min, they were leaving, then hung up on her. The employees were speaking to one another in a language my mother could not understand in front of her and making her sign documents with things written in another language. She had no idea what she was approving. I was not there to stop this nonsense and would have stopped the move immediately after the employees hanging up the phone. I moved from NB to AB with a lost antique dresser with items inside and was offered 45 dollars after months of trying to contact and receive any type of information of where the dresser has gone. If you believe a company should have any morals and do right by their customers, please DO NOT book with this scam company. All they want is your money and after seeing the terrible reviews, I wish I would have done more research.

6. P

   Patricia H.

   Source: MoveAdvisor · Saskatoon, SK to Duncan, BC

   15 Dec 2023StudioPaid $3,200

   totally an experience you would not wish on your worst enemy

   The experience with having Atlanntis Van Lines move my household goods was one of the most hideous experiences of my life. There was no care and attention to keeping the belongings of others intact and in the same state as they were when they were entrusted with this company. There was no transparency in the process of booking the move and this resulted in my move being much more expensive than it could have been due to the shady tactics of filling out the forms to have the items moved. Wording was changed in only the final document so most people would not have noticed the slight change in the wording of the agreement, which ultimately overcharge customers. The move was not completed on time, the pick up date was moved forward without notice and the damage to the belongings showed a total lack of care and attention. What a terrible moving company!

7. J

   Jaya R.

   Source: MoveAdvisor · Yorkton, SK to Saskatoon, SK

   28 Sep 2023StudioPaid C$2,500

   Horrible experience

   I requested a quote from them and based on the price, I went ahead with this moving company. Everything was fine at the start, I even filled up an excel sheet detailing all my stuff that I had to move, and it was less than 1000 lbs, so they quoted me around $1350 (before taxes). And I had to pay a deposit of $650. The day the movers came, they were so aggressive with the handling of the boxes. We labeled the boxes fragile in which we put glasses. They disregarded that and put heavy boxes over the fragile ones. Also, the day before the movers come, you get a call from admin, asking you a bunch of question, like how many boxes do you have, how many steps to access your apartment, and from the main floor to the basement there are 5 steps. Then the person on the phone would tell you, ma'am, you need to pay us $1500 right now for us to dispatch the movers (excluding the deposit). They were urging you to pay it right now, in a very rude way, and when I asked why, they told me because of the boxes. I told them that it is all the items from the list I provided and they say no we charge by boxes..... The total came to around $2150. Which is way above the quotation and to note it included the 5 steps they needed to take to get to my unit. Then the movers took my stuff and I got another call that in order to deliver it to my new address, I need to pay an additional of $350 since there were more than 5 steps, I was shocked. I went outside, took a picture and send it to them. They insisted on paying them, at this point I was apprehensive in case I did not get my stuff from them, I paid them just to be done with them, My total came to around $2500. Now tell me you'd like this from a moving company. Liz was my representative. They tell you that you won't get any bad surprises on the pricing, that they are the best. Yes, ma'am you are the best in taking money from people, in handling people's stuff badly, in being rude and not being transparent. I regret taking you as my mover.

8. M

   Mandeep K.

   Source: MoveAdvisor · Brampton, ON to Calgary, AB

   15 Jul 2023StudioPaid C$1,600

   Really bad service overpricing

   I wish I can give them zero review, having hidden cost, broken stuff, broken fan, n they didn’t give my LCD, their movers are so disrespectful, and rude, and cunning they just come to you for signing papers but not showing you papers, having hidden costs, don’t trust them really really bad service

9. T

   Trish H.

   Source: MoveAdvisor · Sault Saint Marie, ON to Nanaimo, BC

   28 Nov 20224-bedroomPaid C$13,000

   Worst Company Ever!!!!!

   Save your money and go elsewhere! Read the negative reviews as they are 100% accurate. We moved across Canada from Ontario to Vancouver Island we moved a family of 4 and no couches etc. only sentimental pieces of furniture and beds. We were sent an estimate which was fine I understand it is an estimate. We did not really have any large furniture as we sold most of the furniture for the move. They quote by weight according to their estimate and customer service. What they don't tell you is the weight is estimated PER ITEM. So, if you are like me and decided to pack in smaller boxes for weight limits you are DEAD WRONG! We got a call the day before and they told us they would arrive the following day with a 26' truck. We laughed because the reason we hired a moving company was because we needed a larger truck otherwise, we would have moved ourselves with a U-Haul. We took pictures of all of our stuff and sent it to them to show them the number of items, and they upgraded to a larger truck. We were quoted $6500 once everything was on the truck, we got a call that we underestimated, and it was going to cost $13000!!!! What do you do at that point all of your stuff is loaded? If we had known the estimate per item, we would have packed all things in the biggest boxes and had 15 boxes instead of 30. We were also advised by the driver that they were taking our items they just packed and unloading them in Toronto. We were never told this. They then reload your items again in Toronto make their way to Vancouver unload them again and reload them to make their way to Vancouver Island. So when you see your items nicely placed on the truck that's not how they arrive to you at your final destination. They arrived when they said they would and all of the furniture that I decided to move was damaged. And I mean EVERYTHING! Tv's broken (packed in TV boxes with packaging from Manufacturer) Bubble wrapped ripped off and dents, scratches and broken pieces on wood furniture. STEEL toolbox emptied for weight estimate what a joke. (2 months old) dented?? How does it get dented? I actually sat down and cried about the amount of damage to my stuff. My rubber maid bins were crushed, lids broken dent, holes. It was devastating that the items I brought were all trashed. I am still missing items and no one seems to know where they went. When I reached out to the claim department, I submitted a claim and was offered $40 for thousands of dollars in damage. They overestimate the weight but when it comes time to give you money back for damages, they under cut all of the weight. It cost me more for the damaged furniture and the move than it would have if I went somewhere else or had I known I would have sold more stuff and moved myself. It certainly was not worth keeping these expensive items as they are no good now with broken pieces and damage. MY ADVICE, READ THE REVIEWS THE NEGATIVE ONES ARE TRUE. SAVE YOURSELF THE DISAPPOINTMENT AND MONEY GO SOMEWHERE ELSE. These people are crooks, take your money and run!!! They should not be in business.

10. C

    Chris K.

    Source: MoveAdvisor · Montreal, QC to Calgary, AB

    7 Nov 2022StudioPaid C$1,800

    Not legitimate. Beware.

    Initially liars, then broke stuff, stole stuff, this is not a legitimate business. Stay far far away. They change their name from time to time to continue operating/stealing.