Carter Moving and Delivery

Reviews

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1. A

   Andrea W.

   Source: MoveAdvisor

   7 Aug 20173-bedroomPaid $450

   Buyer Beware.

   BUYER BEWARE!! This company destroyed several items of our furniture and refused to deal with the problem when we tried to resolve it. Now we will be letting the courts decide. DO NOT HIRE THIS COMPANY! Gary Carter should not be in business and if you have been wronged by this company please report to the authorities.

2. M

   Mindy D.

   Source: MoveAdvisor

   20 Jul 20173-bedroomPaid $700

   Horrible Company.

   Recently moved from Texas to Missouri. Both my daughter and I are ADA. Gary Carter, owner, told me he was sending the "best team". When they showed up, they were covered with jail house tattoos. They had no supplies. I had to make 4 trips to the local U Haul store for supplies (which they were not going to use). They kept the clock running which cost me an extra $200 (while they smoked and drank in their car). When I arrived in Missouri, several antique, family and other items were broken,crushed and damaged. The owner will not return my call. DO NOT USE THIS COMPANY.

3. P

   Patrice H.

   Source: MoveAdvisor

   19 Jun 2016Paid $265

   Damages.

   I normally don't write reviews beyond a few words. Usually, I just click the rate button and avoid adding any text. When setting up the appointment, I had requested that Gary have all furniture wrapped. I supplied 48 Uhaul blankets. Within 10 minutes of the start of loading, an employee who Gary stated was leading the project proceeded to lay a piece of expensive furniture on its side onto a furniture mover without initially wrapping the piece. While pushing that same piece up a ramp, one of the doors opened and broke. I had to demand that all furniture was to be wrapped prior to moving it. About 20 minutes later, I watched the same employee shove a very heavy piece of furniture about a foot across our original hardwood floors before I stopped him. The owner Gary witnessed the incident and jokingly stated to his employee that he was fired. Gary then proceeded to wipe water onto one of the new scratches and assured me that the scratches would go away. I had to tell him that one should never put water on hardwood. After that, Gary disappeared to his vehicle, and he sat in his car for the remainder of the project which was about an hour. I hired 4 workers for 2 hours. They moved 1 queen bed, 2 armoirs, 1 sideboard, 1 large dresser, 1 small dresser, 4 end tables, 1 small entertainment console, 1 small dining table, 6 chairs, 1 TV, some boxes and odds and ends small stuff, gym equipment, and some plants. It took them 2 hours and 20 minutes. Prior to leaving, the same employee who made extensive damages asked for the billing code. He told me that normally I would pay for a full 3rd hour, but it would be dropped due to the damages. Immediately afterwards, he asked me rate them highly right then so that they could get more work. Later that day, I found many other new scratches on the floor. I emailed Gary about the scratches. His response was that my floor already had scratches on it and that the scratches would be fine. While unloading the truck, we found a broken TV. It had been placed directly on the bed of a 26' Uhaul truck which can bounce extensively while driving. During the load, I stated that I planned on moving the TV myself, but I was assured by one of Gary's employees that he would load my TV in a manner that would keep it safe. When I emailed Gary about this, his response is that they recommend moving all TVs in boxes which actually contradicts his employee's recommendation and actions. In the end, the move was costly. I have had 4 other moving companies over the past 3 years with even lower ratings, and all of them caused much less in damages.