Great Moving USA

Reviews

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1. E

   Eleonora K.

   Source: MoveAdvisor · Washington, DC to Columbus, OH

   1 Apr 20201-bedroomPaid $1,300

   The worst service and company ever encountered.

   This company, hands down, is the worst company I have encountered, and it needs to be shut down. The company failed to update the estimate, which included specific restrictions on the hours when the building freight elevator can be used, which resulted in the movers arriving 1 hour (!!) before the elevator was shut off to complete a 3-hour job. Then I was offered to reschedule the move for $400, in addition to all the new information and additional rates that the representative Allen Parks never mentioned in all three conversations with him. Per the movers' assessment, my new estimate would more than double the one Allen Parks provided me with. The company refused to waive the rescheduling fee, refund the deposit I made, or rectify their negligence in any possible and acceptable manner. This company should not be allowed to operate anywhere. Period.

2. N

   Neil C.

   Source: MoveAdvisor · Denver, CO

   23 Feb 2020StudioPaid $2,600

   Absolutely awful company.

   I contracted with Great Moving USA for an interstate move, initially scheduled for pickup of my belongings in Chicago, IL on 1/15. The move was scheduled to bring my belongings from Chicago, IL, to Denver, CO. The total contract price (prior to The addition of a "stair fee", which I consented to) was $1385. After the assessment of the stair fee, the total contract price Was $1450. On the 14th, my sales representative, Allen Parker, informed me that moving the following day (as Contemplated in the original contract, which he drafted) was impractical for Great Moving. Allen told me this immediately Following the submission of my $290 deposit. I did not contest this point, and in fact agreed. Accordingly, Allen rescheduled My move for 1/16, with a redundancy scheduled for 1/17 in the event that the 16th also became impractical. I am in Colorado, and accordingly had to trust in various friends and family members to hastily scramble to get all of my belongings Prepared for the move on the 16th. On the morning of the 16th, I received an email from Great Moving indicating that the Move had been rescheduled for the 17th. No problem - this was already accounted for in the agreement. However, on the 17th, I again received an email indicating that the move would have to be rescheduled. This was not contemplated in the Original contract, however a vague clause did provide that Great Moving reserves the right to reschedule for valid reasons, Or something to that general effect. I called and spoke to an agent to discuss rescheduling. The agent indicated the reason For the rescheduled move was a snowstorm. Barometric maps of the state of Illinois indicate there were no snowstorms Throughout the entire state on that date or any of the prior three days, until late in the evening (long after when the move Was scheduled to occur). Regardless, I reluctantly accepted another rescheduled move for the following morning, 1/18, set For pickup between 9am-11am. I waited until the appointed time, with a friend on-site prepared to answer the door for the Movers, however nobody called. Around 11:15 I contacted Great Moving's customer service department. They connected Me to the driver of the moving truck, who told me he was an hour away from the pickup location. When the driver arrived on Site, he called me and told me the cost of the move had increased, from $1450 to $2600. I asked him to explain why. He Said, in part, that there was a "shuttle fee" for service from the moving truck to the door of my apartment. He also alleged That my TV would need to be packed, and that the packing cost would be $150 for that alone, along with various additional Miscellaneous costs, all collectively totaling close to the entire cost of the original contract. None of these additional fees Were warranted, nor were they reasonably contemplated in the contract. The contract between myself and Great Moving is An adhesion contract, which places the overwhelming impetus upon myself. Cancellations are automatically waived, and no Avenues are provided for refund. Effectively, this means that Great Moving can show up to anyone's house, quote any Figure as an additional cost, and that party will either have to pay the additional amount, or cancel the contract without Receiving any reimbursement. I contacted my bank to report fraud, because I believe it was Great Moving's intention to Charge me an additional fee regardless of the state of my residency and belongings upon arrival.

3. J

   Janette K.

   Source: MoveAdvisor · Woonsocket, RI to Chicago, IL

   17 Feb 2020StudioPaid $3,000

   One of the worst experiences of my life.

   Please research better before picking a moving company! using Great Moving (AKA greatmovingusa.com) was one of the worst mistakes in my life. I was moving from RI to Chicago, the man who quoted me told me I had to fly to Chicago THE SAME DAY as they pick up my belongings in RI in case they were delivered. He also said that Chicago was a main hub for the company so they would be delivered very quickly. 22 DAYS LATER, after multiple phone calls with no helpful information, my belongings arrived. I thought they were gone forever, they never had an answer to when they were going to come until a couple days before the long month of having no belongings was over. My clothes were soaked and covered in a purple mold, after washing it never came out and I had to throw away piles of my clothing (which was in a plastic tight container). My mirror was smashed although it was in a foam box. My dressed was caved in and destroyed and completely missing the first shelf. My couch cushions were ruined. Multiple vases, pictures that were all in bubble wrap were destroyed. Basically every single large item was damaged. I still have not heard back from the claim that I have filed and its been months. In addition, they quote you by a cubic square foot "Estimate" that they just give you by you listing the items that you want to move. If you are over this "estimate" (which you absolutely will be) they then automatically charge you for an additional 100 cubic square feet at a rate almost double the price! I am reasonable and understand shuttle fees, but then this also made your shuttle fees twice the price! My quote versus what I paid was tripled. I am so glad this is over and will honestly never use a mover again I am so traumatized. plus if they damage your items they will only pay for 25 cents per pound of item damaged, so I will never be seeing any money from this company. I really hope this prevents someone from going through what I did.