MAP Moving & Storage Inc

Reviews

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1. K

   Kathleen G.

   Source: MoveAdvisor · Tarpon Springs, FL to Vancouver, WA

   12 Dec 20211-bedroomPaid $5,043

   If I could give negative stars I would

   First tried to charge 2K more than estimate. Lost 17 out of 52 boxes incl. Some Un replaceable items. Everything was damaged. Refused covid mitigation. Refused to go over list of deliverables prior to leaving. Unpacked boxes and delivered items loose. Owner/Driver was rude, delivery personnel dropped furniture and Refused to assemble what little was able to be assembled. Delivered items that belonged to another move; WE caught that mistake. Tracked dirt all through out home. They lied about everything. Forced a delivery date that was never agreed upon, threatened to keep our belonging in storage indefinitely and accrue massive charges. Did not give the 24 hrs notice for pickup or delivery. Don't EVER use this company !!! At least $7,500 of loss. Some things can't be replaced like Christmas ornaments made by my children, one who has been missing for 8 yrs. These people just don't care about anything but getting a payment!

   Response from MAP Moving & Storage Inc

   Good afternoon Kathleen, we apologize that your move with us was unsatisfactory. We see that claims information has already sent for any missing or damaged items. We recommend you reach out to our claims department in the case that you have not received a response yet. You can reach them at (800) 414-5441. Have a great day!

2. S

   Samuel S.

   Source: MoveAdvisor · Bothell, WA to El Paso, TX

   13 Jul 20213-bedroomPaid $9,000

   Do NOT recommend this company

   Summary is the moving company damaged our items ($1500 worth) during the move and when we sent in the damage claims they did not reimburse us even after calling about it every week for 2 months. They kept putting us off to the point where the representative started to say, "Sorry, you're breaking up. Call us later." In addition, a sales rep convinced us to pay an extra $500 to have the movers pack the house for us (which as it turns out they LIED and it was actually $900 on the contract. I just didn't read it carefully enough). They came and started packing but they used gigantic human sized boxes and did not pack our items well, but instead they left plenty of empty space in each box. That's a problem when we are paying for each cubic foot of space on the moving truck. Not only that, they refused to disassemble any of our furniture which took up most of the space. In the end, my partner and I had to start packing ourselves to save space on the truck. We ended up having to throw away and sell last minute half of all of our furniture because we didn't want to pay for the extra space. We only had 930 cubic feet of space to begin with which cost us a little under $9000. We ended up actually only using 890cubic feet and they did not discount the price even after I asked about it. Do not use their service. Just don't.

   Response from MAP Moving & Storage Inc

   Good afternoon Sam, we apologize that we didn't hit the mark when it came to your relocation. Unfortunately, we do not prorate estimates provided by your broke (Safe Ship) which is why your price did not decrease but remained the same. We also see you were sent claims information. Please let us know if you need any assistance filing a claim. Thank you for your feedback, have a great day!