New Horizon Moving & Storage LLC

Reviews

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1. M

   Mary B.

   Source: MoveAdvisor · Gold Canyon, AZ to Bristol, TN

   18 Sep 20223-bedroomPaid $11,750

   HORRIBLE EXPERIENCE

   Initial estimate $5,000. Final cost nearly $12,000 and waited 7 weeks to get our furniture. This is a SCAM. All of our household items arrived in a 20 foot rental truck because our new home is on a somewhat narrow street, and it cost hundreds of extra dollars. I talked to and emailed Johnathan at New Horizons asking for an explanation of the higher costs. He never responded. We are an elderly couple and New Horizon stole thousands of dollars from us. DO NOT USE THIS COMPANY.

2. F

   Francis B.

   Source: MoveAdvisor · Erie, PA to Camden, ME

   12 Sep 20221-bedroomPaid $8,800

   Pervasive scam

   Check the BBB reviews for this company. On sites like this the true reviews are purged regularly and replaced with fake ones. My elderly mother ended up paying triple her expected cost, with significant amounts of items damaged, lost or stolen. The moving "company" that was hired does not have a working phone number, valid address, or valid DOT license.

3. B

   Barb M.

   Source: MoveAdvisor · Peoria, AZ to Colorado Springs, CO

   8 Sep 20224+ bedroomPaid $13,000

   DO NOT HIRE!!!!

   This is a third party company once they set you up for a move they wash their hands of everything. I was quoted 8k to move from AZ to CO. The company they hired showed a day late said I didnt get a big enough truck and needed 1.5 truck. They charged me a total of 13k, stuff was left behind they never showed back up. I had to rent uhaul take things to a pod another 2500.00. They showed up in CO things are missing and broke. I filed a claim with CSI per New Horizon, who refused to help with the company they hired. They Never responded to my BBB complaint. Now CSI dropped the claim saying the company is no longer with them. Horizon said its not them to call the company they hired, they cant help me. That is all I ever here from them, no help and walked away from it all. Now I have to contact the company they hired and pray I get help with my claim. Over 10k damaged and missing on top of all they extra. Stair charges 225.00 was to be 75.00 per my horizon contract, rent a uhaul and pod. DO NOT HIRE THEM! COntact me for more info if needed

4. B

   Barbara K.

   Source: MoveAdvisor · Durham, NC to Ferndale, WA

   5 Sep 2022StudioPaid $4,900

   Terrible Company, Stay Away

   Awful broker service and terrible moving company. Was often given conflicting information, communication was poor, and sometimes staff was rude. Quotebetween the company and the moving company it contracted with was $2000. The moving company was absolutely the worst in every way from a 3month lapse from pick up to delivery, increase in cost, many broken and lost items and almost no communication and so much more. Do NOT use this company at any cost.

5. K

   Kathleen B.

   Source: MoveAdvisor · Valley Center, CA to Port Orange, FL

   4 Sep 2022Partial movePaid $12,000

   Fraud, Extortion, Destruction and Loss of Property

   Please do not use, Blue Horizon Moving and Storage. In April 2022, I searched the internet for movers, and soon after I received several unsolicited calls from New Horizon Moving and Storage. I decided to follow up on one of these calls. This was one of the worst decisions in my life. At first, we thought they were legit. We ended up giving them $12000 to destroy my precious family heirlooms and belongings. We decided to use professional movers because we are in our 70s and disabled. We paid New Horizon extra for special handling and packaging of our prized possessions. We were charged for things we never received. After my belongings did not arrive on the agreed-on date and not receiving any contact, we contacted New Horizon repeatedly requesting the location of our belongings and delivery schedule. After three calls, we eventually were told that they did not know where our belongings were but when they found them they would arrive in between 7 to 21 days. A couple of days before delivery, we received a call from Move Pro LLC. (This is the first time we learned that Move Pro LLC was our mover). We were told that our items would be delivered in a few days and to pay via money order (this would be our third and final payment). We did not hear from them again until a call on Sunday morning informing us that they would arrive in about 4 hours. We hired helpers at the last minute to remove our bed and other items to make room for the furniture. They arrived about 10 hours later on Sunday evening in a Penski rental truck. The movers were unkempt and wore flip-flops. They only had one very cheap dolly. The furniture had not been padded or protected in any way. It was night but we could see that the boxes were crushed and seriously damaged. Once they received our money orders. At that point, they tried to extort more money from us. They refused to unload the truck unless they were given hundreds of dollars more. Finally, after about 30 minutes when we threatened to call the police they started throwing our belongings off the truck and scattered our belongings throughout our home. We had paid New Horizon for special handling and packaging of my Lladro collection, the family heirlooms were smashed and broken. The movers had thrown them in a large empty box without any padding or packaging. My tiffany lamps were thrown into a garment box without any packaging or padding and were completely destroyed. Over half of the boxes were crushed and our belongings were destroyed. Our tv which we had paid for special packaging, was wrapped in a blanket and destroyed. Our furniture was scratched and pieces were missing. The movers were very aggressive and intimidating. They tried to extort money from us a second time. They stopped unloading the truck and refused to move the rest of our belonging still in the truck. We had a standoff again. After 30 minutes we gave them $150 to unload the rest of our belongings. Pieces of our bed and other belongings were missing and thrown around our home. At 2 am, they refused to finish the job. After three weeks, I still find myself crying. We hired two people to help us clean up the mess. We have already spent about $1000 to pay helpers. We still have about 75 boxes and bags to unpack. We have gone through about 20 boxes already and continue to find crushed and damaged belongings. This was not negligence this was intentional destruction of our property and retaliation because we refused to be extorted. The next morning, we contacted Blue Horizon and the person who answered was very kind and listened to my crying and description of what was done to our property. We were emailed a claim form to complete which we completed and returned. We never heard back from New Horizon. After reading reviews of Move Pro LLC we learned that this was a consistent pattern and many others had similar experiences. I read more reviews and reread all of my correspondence with New Horizon, it became evident that there was some relationship between Move Pro, Capital Movers, and New Horizon. I did not hear back from New Horizon despite my passionate request for help, I was never contacted by Blue Horizons. I called them again yesterday. Just retelling the story left me crying and in despair. When we did not hear back from New Horizon, I started filing complaints with the various agencies listed on Dot and state sites. It has been difficult to complete the forms because I live through this nightmare over again each time. We have pictures and a witness who was there for most of the time until we sent him home about midnight. We have not heard back from any of the agencies yet. Please do not make the mistakes we made. Read reviews and use reputable movers.

6. M

   Madelyn H.

   Source: MoveAdvisor · New Haven, CT to Chicago, IL

   1 Sep 20221-bedroomPaid $3,800

   Absolutely Avoid New Horizon

   Moving is always difficult, but New Horizon makes the experience truly horrible. My brother and I both used this company since we were moving at similar times, and it is obvious to us that their business practice is scam-like in nature. They did to my brother what they did to me- severely underquoted, required a hefty binding deposit after agreement, called a week before the move-out date with an "inventory check" that resulted in a 50-100% higher moving estimate than what was originally quoted, and charged even more on the actual move-out date because even more space than what was included after the "inventory check" did not cover what was needed on the truck. What is more, they are not a moving company. They are a broker, and the people that show up to take your belongings have high variance in professionalism. I had luck with my movers, but my brother did not. My furniture was well-wrapped and stored, and his was very poorly handled. He had 2 destroyed pieces of furniture, a broken floor lamp, holes in and scrapes on his leather couch, and noticeable scuffs on much else. If you continue to read the comments below mine, you will see that this is not an uncommon experience with New Horizon. I also recommend you look at their Better Business Bureau page to see their F rating. Do not let the initial price tag or any discounts they give fool you like they did us. Absolutely avoid them.

7. B

   Brandi S.

   Source: MoveAdvisor · Maricopa, AZ to Sugar Land, TX

   31 Aug 20222-bedroomPaid $2,500

   Horrible experience

   This is not a moving company they hire outside vendors. The vendors hired are not reliable, very rude, and unprofessional. The moving insurance is a joke if anything is missing or broken you are reimbursed .60 for every pound that item weights. I would never use this company again and I would never recommend it. They need to make sure they are hiring reliable vendors and taking care of their customers. Communication is rough as well.

8. G

   Gary H.

   Source: MoveAdvisor · Spotsylvania, VA to Paris, TN

   20 Aug 2022StudioPaid $4,000

   Horrible Service

   This has to be the worst moving company in history of moving companies! New Horizon picked up my belongings June 30th. As of the time of this post, I still have not received my belongings (August 19th). I spoke on the phone with the movers this evening, and I rightfully asked what is New Horizon's plan to rectify this issue. I have been without furniture, clothes, cooking supplies, electronics devices, etc. for over a month and 20 days. When I asked that question, the mover responded with, "There's nothing to be done. We're delivering your belongings when we can." I then asked for a partial or a full refund. He then said, "No. You will not get a refund because we are having to spend extra money to rent a U-Haul to get you your belongings." Someone please explain to me how it is my fault they have to spend extra money to get me my belongings?? I have paid for my move in-full, they have had my belongings for 1 month and 20 days..., and it's somehow my problem?? I'VE had to spend extra money to buy clothes, shoes, etc. just to be able to go to work everyday because they have all my belongings!! This company has been very unprofessional with their communication, fulfilling contracts, and customer service! And to make matter worse there still is not a resolution! I asked the mover to put themselves in my shoes-- knowing I've paid for the move already, they have all my belongings, and that I have held my end of the contract, but New Horizon has not... and he did not answer the questions.

9. P

   Pa F.

   Source: MoveAdvisor · Lancaster, PA to Tampa, FL

   17 Aug 20221-bedroomPaid $2,500

   Long distance move from PA to FL

   Will mislead you to get your business, poor communication, took longer than said, hidden fees, and damaged furniture. Would certainly avoid

10. D

    Dale G.

    Source: MoveAdvisor · Washington, DC to Ronkonkoma, NY

    12 Aug 20221-bedroomPaid $5,000

    Still trying to get more money 2 months later

    This company has the worst customer service, can't contact their own contractors, and failed to manage every part of our move. After our initial quote and deposit, we received a "quality assurance" call to make sure we had allotted enough space on the truck. At the conclusion of this call our quote was doubled in spite of the fact that we had the same amount of stuff as the initial assessment. We were told we would be on the back of a truck with other people's stuff. We were instead loaded onto an empty truck, and again charged for MORE space, a long carry (they only cover moving things 50ft), and potentially more to have our things delivered in a timely manner. Our move was only 250 miles and the original quote stated that delivery would happen next day. Upon pick-up the movers told us they could hold our things anywhere from a week to a month before reaching our final destination, but a note was made to deliver ASAP. A week later after no contact from the mover we called New Horizon who couldn't help us because they're a broker and told us to contact the movers. "The same movers that picked up?" we asked. "Yes," they answered "it will come from the same." But it was not delivered by the same movers, we got new movers and very UNPROFESSIONAL movers at that. These guys were young, complained about their drive that morning (New Jersey to Long Island), and all but insinuated that our attitude towards them affected our service. They again wanted to charge us for a long carry, so we asked them to leave our belongings in the lobby and we finished taking them up to our apartment with hand trucks from our building. Then they had the audacity to give us attitude when we wouldn't leave them one of the hand trucks to unload. But wait there's more! Upon completion they were in a rush to have their paperwork signed so they could leave, and when we inquired about any type of insurance for damages, they again made it seem as if our attitude towards them affected whether or not they would relinquish such paperwork! And now, two months later they have contacted us again to say that a check we wrote in June (that "Quality Assurance" call) bounced and they still want the deposit after the fact. We were required to have cash in hand before our stuff would even be pulled off the truck so how it took them two months after drop-off to figure out that a deposit didn't go through should speak volumes to what a horribly run company we had the displeasure of dealing with.