New Leaf Moving Group

Reviews

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1. M

   Monica P.

   Source: MoveAdvisor · Washington, MI to Indianapolis, IN

   23 Nov 20221-bedroomPaid $6,000

   Terrible company

   Gave me an estimate and then right before the move doubled it. Tried to cancel as I could not afford new estimate and tried to refuse a refund. Still fighting trying to get a full refund after they approved a full refund it has been over 1 month!! Do not use this company!

2. C

   Christina D.

   Source: MoveAdvisor · East Hampton, NY to Charlotte, NC

   21 Nov 20224-bedroomPaid $22,000

   Moving

   New leaf by far is the absolute worse moving company on Earth!!!! Worse customer service and they don’t even handle the moving vans they sub it all out!! Missing items, and damaged furniture and their idea of packing is a complete joke!!!! Stay as far away from this company as you can get!! $1000,s spent just to get the crappiest treatment!!!

3. D

   Dawn H.

   Source: MoveAdvisor · Orlando, FL to Salem, MA

   16 Nov 20221-bedroomPaid $5,000

   HORRIBLE EXPERIENCE. JUST INTERESTED IN GETTING YOUR MONEY. DO NOT USE

   REALLY wish I'd checked reviews before hiring!!! DO NOT TRUST THEM!!! 1. NO communication once they got the money. Called to try and find out when things would be delivered and was told 'we don't know'. That's it. No offer to reach out or anything. 2. Estimate vs. actual...not even close!! They low ball the estimate to get you to go with them then WHAMMO you with a large additional cost when they are there and you basically have no other choice. FINALLY got someone to actually look into where the truck was after threatening to call the police and report my items as stolen. Seriously...that's what it took to get basic communication. HORRIBLE EXPERIENCE. JUST INTERESTED IN GETTING YOUR MONEY. DO NOT USE!!!

4. M

   Michael W.

   Source: MoveAdvisor · Hampton, VA to Ralph, AL

   14 Nov 20223-bedroomPaid $55,088

   Worst experience! If I could give them negative stars I would.

   Horrible service. The movers who came to pick up my furniture, insisted on taking apart my living room sofas apart that are motorized recliners, and are not supposed to come apart!! I told them repeatedly, and they ignored me. After them destroying my expensive living room set, they demanded a tip! I call the dispatch the next day, the apologize, I spoke with Allie, who is amazing at customer service and is the only light about this story. The movers arrive to my house 2.5 weeks later! They didn’t have any of the parts from my sofa set, so it’s ruined now, they lost my sons mattress, and the table top for my table. I call to speak to Allie and she was busy so I spoke to another person who matched the company, which was rude, and said we sent you an email for a claim and that’s all she can do. I’m sure I won’t get hardly any of the money that my furniture was worth and it will take months to get my money. Do Not Use These Movers!! The drivers, customer service reps, are all rude

5. V

   Virginia H.

   Source: MoveAdvisor · Hughson, CA to Visalia, CA

   11 Nov 20224+ bedroomPaid $9,500

   Do Not Use!

   This company underestimated the cost for my less than 100 mile move. Then told me it would cost an additional 6K to get another crew and possibly another truck. Since I absolutely had to be out of my house I had to agree to pay the outrageous new cost! Which I did. Today, they are asking for more money! Crap! I'm gonna sue these guys for screwing me over!

6. K

   Kathleen K.

   Source: MoveAdvisor · Bethlehem, NH to Punta Gorda, FL

   11 Nov 20222-bedroomPaid $5,586

   Worst ever!

   Received quote, was told movers would disassemble and wrap fixtures that wouldn't go in box. To have movers show up and add on boxing and wrapping. Quote went from 2386.00 to 5586.00! Absolutely disgusted and such a scam as at that point what are you going to do?

7. W

   Ward P.

   Source: MoveAdvisor · Nashville, TN to Las Vegas, NV

   31 Oct 2022Partial movePaid $5,500

   DO NOT USE!! COMPLETE SCAM!

   We had move booked for 5500 and sent them a prelim inventory. 3 weeks prior to the move we send them an updated inventory where amount to be shipped increased. They confirmed and all booked. The day of the move 2 guys show up in a straight truck for moving way more than would fit in the truck, including a gun safe that there is no way 2 guys could handle. I ask them what they plan on doing to handle the safe and the amount of goods to be shipped with that truck and 2 guys. They seem surprised and show me the list they were expecting which was the original one. I tell them they don't have the current inventory and that they need to speak with New Leaf. They do and come back with a quote of 16500. I call New Leaf, they apologize that the driver didn't have accurate information, but say that my move will now be 16500 because the amount shipped almost doubled. I ask how, if it almost doubled, would my rate now be triple? They have no explanation and Gina asks do I want the move or not for that rate and if not then I can cancel but lose my 2K deposit. With them showing up without right equipment or crew, and what a complete cluster this had become, there was NO WAY I was going to let the move proceed so I cut my losses. That is where this all became VERY clear. They sign you up, have you place a deposit and then when move happens, do a bait-and-switch, increase the rate significantly and if you balk, they keep your deposit. Either way they win and you are screwed. Either they increase your rate, or keep your deposit for doing nothing. This is a complete SCAM! People, PLEASE stay away from this company. As you will see from other reviews, this is NOT the exception, but pretty much standard for New Le

8. R

   Rick A.

   Source: MoveAdvisor · Orange City, FL to Grants Pass, OR

   28 Oct 20223-bedroomPaid $11,000

   Do not Use

   This moving company is a sham on so many levels. They only except cash for a deposit on the initial quote. They did not record our estimate correctly and then claimed we where wrong. This doubled our estimate on short notice. Stay clear from these folks they are not movers you would want to trust with your valuables.

9. A

   Alan W.

   Source: MoveAdvisor · Spring Hill, TN

   25 Oct 20224-bedroomPaid $13,000

   Do not use New Leaf

   New Leaf will inflate their estimate a few days before your move. You won't have time to hire another mover. When your load is less cubic feet than their estimate, they will only refund 50% of the difference. It's a scam.

10. R

    Ronald R.

    Source: MoveAdvisor · Warren, MI to Nacogdoches, TX

    24 Sep 20223-bedroomPaid $1,170

    Find a company that will back up there agreement

    To start with the price your quoted will almost double. Our move was 1170 miles . It had set back after set back . First of all the pulled up at out home doubled the price and had a 26ft. Truck partially loaded. We completely filled a 26 ft truck. Second of all they aresubcontractors.. and my belongings went to Chicago from Michigan where they stated it would be sent on a 52 ft. Truck and the second company stated they had 14 days to deliver per there contract. They did better that but it should up on a 26 ft. Truck .I would have loved to see the stuff packed the door closed and the same Truck show at our new home for security reasons. Then the driver canceled the first date came the next day to deliver. He was also the only mover and put jotting together and had no help with a very pricey move. No matter how many times I have called or EMailed John who assured me they are very professional it has been over 4 weeks and it goes un replied and no resolutions .I asked for a credit because we paid up front and nothing was done to place our furnishings or put them back together. Chose wisely when picking a company. This is not the one for you. My next move is the better business bureau. Ronald Ruffi