PackRite Movers

Reviews

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1. P

   Pauline M.

   Source: MoveAdvisor · North Salt Lake, UT to San Antonio, TX

   19 Apr 20214-bedroomPaid $4,200

   Worst company ever

   Horrible experience, lost a picture that cost me over 1000 dollars, after being ignored by them, they are kind enough to send a settlement for 9.00 to replace it. They refused to follow through on the contract and put my furniture back together. I had to hire someone to fix what they destroyed. It took 2 months to get my stuff returned, wherever they held my boxes was so muggy that my boxes could not hold their shape anymore, lost alot of kitchen glass when they brought in my stuff. Made me sign a paper saying I got all my stuff BEFORE they would even open the truck. I had to sign a lie before they would provide my stuff. They were sketchy in looks with hoodies covering part of their face, and for a senior citizen, very scary experience. They have lost their license and seriously... go elsewhere.

2. N

   Nicole N.

   Source: MoveAdvisor · San Jose, CA to Aurora, CO

   18 Apr 20212-bedroomPaid $5,000

   Stay Far away from them

   I would do a zero but it won't let me. This company is unprofessional, rude and thieves. I moved from San Jose, CA to Aurora, CO, my dad passed 12 days after I got here. I needed to go home but they kept promising me my things would be here, first week of January. then the next week. My stuff didn't come until 2/1 they claimed snow was the issue. However, the guys who delivered told me my stuff was in a storage for a week 8 minutes from my house!!!! My stuff came, broken and missing. My 2 sons and I had to go to the storage unit ourselves the next day to pick up some more of our stuff. Took me almost 2 months to find out what all was missing, deal with my grief and start working. I had to put off starting my job until I could get my things, since I had no idea what day they were coming. I had been filling up a 5 gallon water jug with coins since my son was 2 and it is missing, my new TV mount for my 65 in tv is gone, my dresser mirror was broken, among all the other things that were broken. I plan to complain to the BBB and the company I hired, I did not hire these guys, I hired Independence Moving and had no idea this company would show up. The owner was texting me the day I finally got my things and he was threatening and cussing at me, calling me names so I had to block him. The guys who delivered our things felt so bad for what happened to us they lied to the owner and told him we were blocking them in, our cars were in the back so that never happened but they did not want to leave with our stuff. But because I had a money order and cash and not a POSTAL money order the owner flipped out. apparently he doesn't understand a money order is just like CASH!!! DO NOT USE THIS COMPANY EVER...STAY FAR AWAY

3. C

   Carmen T.

   Source: MoveAdvisor · Cincinnati, OH to Kirkland, WA

   6 Mar 2021Partial movePaid $5,000

   Lost and broken items

   I filled out a claim back in 8/2020 with this company, and they never responded or took responsibility for the gas drill they lost from Cincinnati, Ohio to Seattle-Kirkland- never reached out to help with the items they broke and lost, and when calling them, they make you wait for ever on the phone, if you lucky to have someone answers, they do not give you any results. Stay away from this company.

4. W

   Wendy A.

   Source: MoveAdvisor · Myrtle Beach, SC to Dallas, TX

   25 Feb 2021Partial movePaid $2,000

   Worst Moving Company - AVOID at all cost

   This company not only loaded the same amount of goods that was quoted and then demanded triple the quote or they would not deliver (in cash on the spot); picked up and delivered late, and then when my few items shipped were delivered, my most expensive furniture and items were missing. They never told me that the items were being taken from SC to a warehouse in NJ before being delivered to TX, but the items somehow never made it to the warehouse. I had 4 pieces of furniture shipped, and 2 made it. The boxes were all smashed and items damaged. After months of contact, and them telling me eventually my claim would be processed but they had 100's of others in front of me, I got an offer of $63. The value of the items they stole were over $4000. I contacted the mediation company on the signed paperwork, only to be told they no longer represent the company. I asked who to contact, and they said "the company." They should not be in business. Have moved 20 times cross country and NEVER had this experience or loss. This is a SCAM. Do not use them.

5. S

   Simona C.

   Source: MoveAdvisor · Denver, CO to Charleston, SC

   29 Jan 2021Partial movePaid $10,690

   Worse move of my life

   This was one painful experience. I just discovered that PackRite Movers had their license revoked per 1/1-2021. Nevertheless, they accepted my move with delivery date mid January 2021! PackRite movers were hired by Independence Van Lines to complete my move. PackRite Movers came with 1 day delay versus what they initially called and promised.When they came to my house, they said "there was no way to complete the move for $4,000 dollars" and made me redo the entire contract that now was for $10,690.34dollars. During the entire transaction process, the movers spoke in a foreign language that I could not understand. I politely asked them to speak in English when they talked about my move, which they refused under the pretense that they did not master English and one of the movers did not speak English at all. Because I was in a pickle and needed to move ASAP and could not afford to loss the $1,700 downpayment. I accepted the new contract. I was unhappy with the new situation, which I expressed. The movers (2 persons) left the house and were about leaving with the truck. I was in shock and called the Independence Van Lines company that called the 2 movers. It was a lot of back and forth talk between Independence Van Lines and the 2 movers. The movers told the customer service that she was not their boss, so they do not listen to her advice. Nothing could be accomplished other than a brand new contract , which was 3 times more than initially promised as a "binding" offer. To my surprise, at the end of the move, the movers left the majority of the furniture behind them. They only moved 1 dresser, 2 mattresses, 2 bed boxes, 4 night stands, 1 table and 6 chairs along with almost all the boxes that my belongings were packed in. They told me if I wanted all the furniture to be moved, I needed to pay much more than the $10,000 dollars !!! Per the written contract, the delivery was scheduled to take place between in the beginning of-2021. I received a call on Christmas evening and asked if I was ready for the delivery to take place next day!! No one even mentioned for me this option. I was not home, so I was not able to receive any delivery at that point. On January 2nd I called the company. No one could help me to have anything to be delivered during the contractual timeframe. No one I called knew when the 3rd party will be delivering the goods. I called them daily over 1 week. My calls were never returned. Another aspect of significance was that I talked to the movers that my payments will be with credit card. Upon delivery, the movers would not start unloading my personal belongings unless I paid cash or money order $3,250 ! I was charged $250 more dollars for 15 minute wait as I needed to go and get the money order ! The Independence Van Lines could not convince the 3rd party to accept a credit card.The manager from PackRiteMovers yelled at me over the phone that it was I not paying attention to what he said to me! He mentioned the amount of money but not that he will not receive the money by credit card ! I found odd to be yelled at while I was the paying party for his services !!! I was threatened that I will be charged much more if i am not paying cash or with money order! It was no help that I got. Despite contract, no assembly or disassembling of furniture was provided. I was told this will require extra charges. The movers did not have a dolly. I still have my furniture at the initial place of move! Now, I pay storage for it! My distress is caused by the false premises the entire move was built on and the complete lack of customer service.

6. A

   Aurelio F.

   Source: MoveAdvisor · Seattle, WA to Vero Beach, FL

   27 Jan 2021Partial movePaid $12,500

   DISASTER!! / Almost ALL MY GOODS were RUINED!!

   US Pro Movers hired Pack Rite Movers Price quote went from $5500 to $12,500 No expertise in packaging goods! No blankets or like material used! Had to throw away two new TVs / Newduning room table ruined, wood shaved off from weight ( no protection), exterior table lost metal coat ( again weight and items placed on top) / All furniture was filthy , most CA NOT be cleaned ( again plastic only / broken ) Almost ALL my goods destroyed!!

7. K

   Kimberly A.

   Source: MoveAdvisor · Howard Beach, NY to Durant, OK

   15 Jan 2021Partial movePaid $3,877

   DO NOT USE SCAM

   If I could give negative stars I would. This company is completely fraudulent. I was moving from NY to OK and used a broker,USMovingPro to help secure movers. They contracted with Packrite Movers. They changed the "estiamate by 2000.00 When they arrived to pick up my items, and when they arrived at the final destination "the movers were two 16 year olds they found on craiglist that morning - when i called to voice my concern about my items being moved by people that were not employed by the company I was cursed out by the owner - EXTREAMLY UNPROFESSINAL SCAM!!!! And most of my items were damaged broken or crushed.

8. K

   Kelly H.

   Source: MoveAdvisor · Freedom, PA to Scottsdale, AZ

   6 Dec 20202-bedroomPaid $9,391

   Worst company ever. Complete scam

   If I could give negative stars I would. This company is completely fraudulent. I was moving from PA to AZ and used a broker, Independence van lines to help secure movers. They contracted with Packrite Movers. Packrite was supposed to pick up my items from a storage unit in PA on 11/13/20. They showed up hours late when it was pitch dark. I was in flight to AZ to secure my new house so my sister was on site in PA to meet them. They had her so busy completing forms that she could not fully watch what they were doing. Then once everything was on the truck, they said it was way over the original binding estimate by 1395 ft. which equated to $7500 additional money. They held my items hostage so she paid half to get them on their way as she didn't know what else to do. They said they would drive that same truck to AZ and would be there by 11/18/20. Not only did they not show but you cannot reach anyone at Packrite. You get a machine everytime and they NEVER call back. For weeks. I was completely stressed as nobody would tell me where my items were and if they would ever be delivered. I got my first call from a different driver on 12/2/20 saying he would be there around 1pm on 12/3 and they only accept cash or money order. So I bought Moneygram money orders. On 12/3, they show up hours late, once again, in the dark. Then they tell me Moneygram money orders would not be accepted. They want Postal money orders. They said I could wire money using Zelle directly to Charl Faltas -- not even a company name. SUPER SKETCHY!!!. They again held my items hostage until I could get Postal money orders. They charged me an additional 650 in overnight fees.. WORST EXPERIENCE OF MY LIFE. THIS COMPANY IS A COMPLETE SCAM. RUN AWAY. I have filed complaints with BBB & FMCSA

9. S

   Stephen B.

   Source: MoveAdvisor · Eagle, ID to Goodrich, MI

   29 Nov 20203-bedroomPaid $3,600

   Moving our stuff

   After waiting 3 extra weeks for our stuff, we were informed on Saturday night the movers would be here the next day, Sunday, and we had to have cash in hand or a money order. The WORST thing was we had to pay and sign the paperwork saying we had received everything and nothing was broken - even though everything was still loaded on the truck. This is a shoddy, poorly run company. NEVER, EVER use them.

10. F

    Francisco M.

    Source: MoveAdvisor · Revere, MA to Clearwater, FL

    25 Nov 20201-bedroomPaid $5,346

    This company is deceptive and terrible

    This company uses deceptive practices with move brokers who under quote to get jobs with consumers who would not choose to do business with them. For me, they were subcontracted with Independence van lines who had decent reviews for local moves but many experiences with similar moves to mine had terrible reviews. I also filed a complaint with regarding this experience. (BBB Complaint Case# 90590225) I scheduled a move from Massachusetts to Florida the movers were expected to arrive on Monday, they called me on a Sunday morning saying they were an hour away from pick up. The movers required me to sign their paper work once they arrived. Unbeknownst to me this was the bill of lading they would use to screw me over despite reassuring me there was no issue & it's standard process they would not start the move until it was signed. I called the move broker company but they didn't respond. The movers told me they would give me the price after they put the stuff in my truck. The driver advised the move would take 1 week. Again called the broker and they didn't reply. One of the movers asked me my nationality & began laughing & talking to the other mover in their language. I was told the movers would have boxes for my TVs & instead they wrapped my TV in a blanket and taped cardboard around it. When they finished packing their truck is where the $1800 quote went to $5300, which they would not adjust even after I removed several items from the truck. Since the bill of lading was signed in their paperwork they tacked on several charges I did not agree to & left me with the carbon copy with no other options. The driver said the manager would call me to adjust the price. They did not. I called them & independence van lines multiple times & they did not respond. Yesterday independence van lines called me saying the movers would arrive Friday or Saturday November 27th or 28th. This evening I received a call from the Packrite Movers manager who cursed at me & refused to take a credit card paper & demanded cash or a money order & that my stuff was arriving tomorrow morning the 25th with less then 24 hour notice. He threatened to charge me extra fees & keep my stuff with less then 24 hours to come up with thousands of dollars because they had my signature. They refused to take credit card payment despite the driver saying it's not an issue when they picked up my items. When I asked for the managers name he hung up on me. I would like to see them investigated, I believe they may not hire legal workers & their tactics of threatening customers should be illegal. This appears to be their standard practice there are many other people that have the exact experience with them on Google reviews & other review sites. They scam customers who do no want to do business with them by getting contracted via moving brokers.