PackRite Movers

Reviews

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1. C

   Curt L.

   Source: MoveAdvisor · Oakmont, PA to Temecula, CA

   21 Nov 20202-bedroomPaid $3,400

   Do not use this company I wish I had read the reviews first.

   This is a scam do not use this company. My boxes were all smashed and a lot of broken items. You have to pay first before they open up the door of truck now I know why. I am getting ahold of Better Business Bureau to repot them. I have a box of someone else pictures that I’m sure is important to the owner that was on the truck I would think it would be easy to find the person they belong to but company won’t get back with you. They charge you more when they show up and the Brokerage company that hires them Sunshine company is working with them to scam you. I tried to call them when they showed up to move me to ask why they are charging me more money they just hung up on me then would not answer phone when I tried calling them back. DO NOT HIRE THIS COMPANY you will regret it!!!

2. T

   Tom D.

   Source: MoveAdvisor · Huntington, NY to Jacksonville, FL

   5 Oct 2020Partial movePaid $4,154

   Horrible Experience - Beware!

   Horrible horrible experience. Beware of this company! Never on time. We were promised three days in a row and they didn't show up. When they finally did they claimed their truck could not fit in our community (it can - 18 Wheeler's come in here all the time.). Then, they dumped our stuff at the community entrance (about 200 yards from our unit) and drove off, leaving us to figure out how to make it the final leg. Do not use this company or you will certainly be sorry.

3. P

   Pamela M.

   Source: MoveAdvisor · Rochester, NH to Four Oaks, NC

   28 Aug 20202-bedroomPaid $9,000

   Do Not Use.

   DO NOT USE GOLDSTANDARD OR PACK RITE MOVERS VERY DIDHONESTED FROM THE START DOES NOT HAVE A RATING AND IS NOT AFFORABLE. DISTROYED ITEMS AND THROW ITEMS ON TRUCK NO CONCERN FOR CUSTOMER AND NO SOLUTIONS TO ANY PROBLEMS.VERY BAD COMPANIES TO BE INVOLVED WITH. DO NOT USE.

4. J

   Jamie B.

   Source: MoveAdvisor · Orwigsburg, PA to Atlanta, GA

   17 Aug 20203-bedroomPaid $6,729

   Do Not Hire Packrite or Alliance Moving And Storage!

   My husband and I hired a moving broker (Alliance Moving and Storage), who in turn, hired PackRite Movers to handle our long-distance move. We were quoted a price based on the cubic footage of our items (~1200 cu. ft.) and were told to expect a minor increase based on our actual items. We were also instructed to deposit 1/3 of the total cost before services are rendered, which amounted to $1229.80. On moving day, PackRite Movers arrived with a 26-foot moving truck, which we later learned can only have a maximum capacity of 1700 cubic feet (per the Penske website). The Forman counted our items and estimated 1400 cubic feet before loading. This seemed reasonable, so we allowed him to proceed. When he was finished loading, he told us that it was 1800 cubic feet (despite the moving truck being 2/3 full), and he charged us additional packing materials, which were supposed to be free of charge (with some exception noted in Alliance Moving and Storage's contract). The Forman on delivery even admitted that there was an additional 300 cubic feet of another person's belongings in the truck, but he would not allow me to take photographs. My husband didn't know any better (I was not present at the time), and since we were at risk of losing our large deposit, and we absolutely had to move that weekend, we had no choice but to sign the contract. We were assured that we could submit a claim to their customer service department to rectify the issue. On delivery, we paid the additional $1932 in cash as we were directed, and I submitted a detailed claim by PDF and by mail to PackRite Mover's customer service department. I provided photographs of the moving van, its licence plate, and our items to ensure proof that we were overcharged. I also provided a full copy of the contract. PackRite Movers has dismissed my claim on the grounds that I signed the contract on moving day. I feel this is an unacceptable response. Not mentioned in my claim were the three pieces of broken particle board furniture, which have survived four full moves when I pack them myself. They are not part of my claim because PackRite Movers forces you to sign a contract that waives them of any responsibility if these items are broken. Even if I do not receive a refund, it is my hope that this business is made to stop taking advantage of customers. I did not hire this company, and I would never hire this company based on customer reviews. (The Better Business Bureau even gives them an F-rating.) I was forced to use them because of the moving broker, Alliance Moving and Storage. It is my hope that Alliance Moving and Storage is made aware of these actions and that they think twice before hiring PackRite Movers again. To anyone considering a moving broker: Don't hire one. They do not communicate effectively with the movers (we had numerous issues not mentioned here), and they put all responsibility on the movers. I work with contractors and subcontractors daily, and this type of service is unheard of. The contractor always takes responsibility for the subcontractor's actions, because they are the ones that hired them. Alliance Moving and Storage selected the cheapest mover, despite them having an F-rating and 1-star customer reviews everywhere. I repeat, DO NOT HIRE PACKRITE MOVERS OR ALLIANCE MOVING AND STORAGE. You will be scammed. Despite making a complaint to the BBB, I will likely not get any money back.

5. N

   Nicole S.

   Source: MoveAdvisor · Baltimore, MD to Memphis, TN

   16 Aug 20203-bedroomPaid $8,500

   Warning! Dont Use!

   BEWARE! This is the most horrible company I’ve ever dealt with and the worst experience with a company I’ve ever had. I was originally quoted $4800 for my 900 mile move from Baltimore, MD to Memphis, TN. I hired this company for full service pack and move services. The guy told me that my quote did not include packing material and essentially the quote only included them putting stuff in boxes and moving them to my new location. This was NEVER told to me! Why would a full service packing plus move NOT include the damn material!? I had no choice but to accept because 1. They already took $1,500 deposit from me a few weeks prior, AND I only had 1.5 weeks to get to Memphis before starting my new job, so I couldn’t really tell them to take a hike and find someone else. These people told me they say it takes anywhere between 3-14 days to get my stuff to Memphis, but they continued to tell me, “oh it won’t take 14 days, it will likely take 5 days max”. Day of move, they arrived to my location 3 hours late, which is a huge issue because I lived in an apartment complex that required booking for the freight elevator, WHICH THEY KNEW. I even booked a double time slot, so they had from 8am-4pm to use the elevator. They arrived and began packing and moving. They move with zero urgency and really did not give a damn to care for my stuff. My 66 year old parents were there to help me wrap everything up and because they were so late, and we were in a time crunch my parents and I had to help pack and MOVE things to the truck with them (which is what I was attempting to avoid by purchasing the full service move). Needless to say, it cost me money with my complex because they were not done until after 7pm. Once they left, the guy said they would keep in touch with us the entire trip and keep us posted about everything, but gave us a number to call to check in, anyways. I drove down to KY to post up at my parents house to wait to hear about an ETA of my stuff. They said they would give me a 24-hour heads up when my stuff would arrive, so that we could make it down to Memphis. After 5 days in KY and not hearing anything from them, my father called the company (because he spoke the same language as the owner/manger/main guy and it was easier that way), and that guy told him… “stuff is on the truck, they are about to leave, you should go ahead and head down to Memphis because your stuff will likely be there tomorrow or the next day (Wednesday or Thursday the latest). So, we packed up our vehicles and everything from KY I needed and the next morning (Tuesday) we left for Memphis. Wednesday came and went and we heard nothing, end of day Wednesday, my father called and he said, “yes, tomorrow they will be there”. Thursday came and went, and after repeated attempts of calling Pack Rite, NO ONE ANSWERED. This was the case for the next 3 days! I finally called the broker company (General Moving and Storage, please see review for them, also a horrible company with terrible service and people), and they gave me nonsense updates and took no responsibility for hiring an UNLICENSED, UNINSURED, FRAUDULENT company to move my stuff. The movers did not arrive in Memphis until Friday of the FOLLOWING week, 10 freaking days! So, 15-16 days total from the time they picked up my stuff. (Note: the movers are young guys who are actually house painters and have no experience moving, driving, etc, and had to take this job because they lost their jobs due to COVID, also, they stated they were delayed because they were stopped for 8 hours at a weigh station because they do not have log books or ANYTHING else because the owner is a scam artist creep). The jerk that packed my stuff wrapped MULTIPLE plates stacked on top of each other with ONE sheet of packing paper. Majority of my dishes were shattered. They just dumped stuff in boxes and almost all my boxes had been turned upside down and delivered that way. My furniture was damaged, missing knobs, gashes, dents, tears, dirt everywhere on all of them. Additionally, all of my curtain rods and my large expensive step ladder were either stolen or they lost them. See their profile on BBB.

6. P

   Private P.

   Source: MoveAdvisor

   20 Jul 20201-bedroomPaid $5,500

   Everything wrong from the start!

   Seriously scammers! Originally booked with Alliance Storage and Moving, who rush you through getting some of your inventory and get you an estimate and tell you everything you want to hear to get you under contract. You have to track them down until 2 days before they're supposed to come to get a final inventory where they double your cost after you're already locked in and then send you over to Packrite who demolished some of our things and didn't bring back others. When you ask about a claim, or ETA of pickup and delivery too, they ignore you. Literally had to spam them with messages till I got someone that was then very rude. They will tell you anything to get you under contract then screw you completely. Then when they arrive at pickup add more onto your estimate and expect it in cash right then. Alliance told me 3-5 days Id have my stuff after the picked it up. Even the guy that picked my things up said yes 3 days is no problem. Then you don't hear from a soul for 6 days. Then that's when you're told that you're under packrite's contract and it can take 30 business days now. Its super shady! And the pick up guys were super rude and demanded a tip and started getting rough with my things when I said I didn't have it since they jacked my price up AGAIN and was out of cash. I mean it went up almost 3K more! They will add in extra packing things and not tell you and charge for them too. They wanted $35 to wrap each small glass top table and $35 for a mirror and $70 for a glass top coffee table when I only paid $110 for the set to start with so I told them forget it and ended up having to leave them. They will try to park farther away and tack on a long carry fee at pickup. Delivery guys were super nice I will say but nothing stays on track AT ALL with your original quote and set up you sign and then its too late to back out or you'll lose $$. Also 1 day before they were supposed to pick up, they were saying they may not have anyone be able to come out which is total BS seeing as how I booked it 2 months prior! It would have honestly cost me less to throw away most stuff and buy new and ship the rest to myself, don't do it trust me! Sure learned a lesson and try to help others. Scam!!

7. D

   Dale M.

   Source: MoveAdvisor · Rochester, NY to Aiken, SC

   18 Jul 20201-bedroomPaid $3,000

   Do Not Use This Moving Company.

   Three times the cost estimated, lost valuable, irreplaceable heirlooms! Lost TV, paintings, antique wall décor! Damaged antiques! Estimated times were grossly underestimated!

8. P

   Pamela M.

   Source: MoveAdvisor · Rochester, NH to Four Oaks, NC

   1 Jul 20202-bedroomPaid $8,000

   Moving.

   Never use this company they are a rip off and do not care about there customers I moved march 2020 and had all my stuff thrown on a truck for delivery at much moreprice than quoted alot of things broken and almost all boxes damaged filed complaint in april stil no response after filing the complaint form and pictures.

9. S

   Sharon W.

   Source: MoveAdvisor · Silver Spring, MD to Temple, TX

   25 Jun 20203-bedroomPaid $4,000

   Worse company I have ever encountered.

   They will charge 3 times the estimate they give you. They will also loose 1 third of your items. And do nothing to apologize or solve any problems. Never book with packrite.

10. T

    Tyler M.

    Source: MoveAdvisor · Princeton, WV to Jackson, TN

    22 Jun 20202-bedroomPaid $6,496

    Scam!

    SCAM! Bait and switch scam operation! I hired Mega Van Lines to move me from WV to TN and the move was planned for 6/11 with an arrival of 6/13-6/14. Mega Van Lines gave me a binding estimate of ~$3,600. Under the terms and conditions of the contract, the total cost of my move would not exceed this final binding price. They outsourced my move to PackRite, which I did not find out until the day of my move. The guys arrived 4.5 hours late on 6/11 in a white truck with graffiti on it. They loaded our items and instantly the price doubled! They said the company underestimated the cubic feet of our items, which was an absolute LIE. I had to move immediately so I was left without any alternative at the time. I stressed the importance of my items arriving on 6/13 because I would be starting my new job. The men assured me a delivery date of 6/13 and even wrote "Delivery guaranteed" with the date on my contract. I wrote the company a personal check for $2,000 which they accepted. The driver immediately took a photo of it and sent it to the manager of PackRite named Jen. The following day, I text the manager of PackRite, Jen, who responded by saying my delivery was now on 6/15-6/16. I called her and she constantly spoke over me during my attempt to discuss the change in dates. I informed her about the delivery guarantee written on my contract and she asked me to send it to her. I sent her a photo of the receipt and she called me back SCREAMING at me and accused me of writing what her driver had in fact written. She followed by saying, "Your SHIT is going into storage and you're never going to see it again" and hung up. I attempted to call back numerous times, but she denied my calls. Eventually I got through to another person and upon attempting to discuss the delivery he said, "F**K YOU. You'll get your shit when your check clears" and hung up. I then called Mega Van Lines and spoke with Eddie, who said he would call to find out what was going on and he promised to call me back, but never did. For the next 2 days, I called Mega Van Lines and spoke with Eddie on multiple occasions and each time he promised to "get to the bottom of it", but never once returned a phone call. I called and spoke with PackRite who informed me that my items would be delivered by different people and had to be loaded on to another truck first. They provided me with the phone number for my driver named "Pepe", but when I called, he had no idea about my delivery and said he would call me back, but never did. I was given a total of 3 different driver's phone numbers with the same exact result of no information regarding my move. Multiple additional attempts to get answers about my delivery date, location of my items, and driver information was met with no response from Mega Van Lines, Jen, or PackRite. On 6/15, I called and was informed my delivery would now arrive 6/17-6/18. At this point, I had my attorney reach out to Jen from PackRite and Eddie from MVL. It was requested that Jen be removed as the contact for the remainder of my move and also that my attorney receive daily updates from Eddie regarding the status of my delivery. Neither PackRite nor Mega Van Lines complied with these agreed upon requests. Finally, on 6/19, I received a phone call from Pepe that my items would arrive by 6 pm. They arrived at 9:41 pm, which was almost 4 hours late and told me my money orders were no good and that my original check was not cashed and I needed to pay them that balance in CASH before they would unload the truck. I called the police at this point and they did their best to resolve this hostage situation of my items. I ended up having to go to an ATM to get cash out to finish paying these jokers and they finally agreed to accept my money orders as long as I also gave them the "customer receipt" portion as well, which is illegal. They finished unloading our stuff around 2 AM and did not assemble anything like it states they would do in the contract. Our furniture was damaged and many of our boxes smashed. This company needs to be put out of business!