Priceline Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. P

   Patricia S.

   Source: MoveAdvisor · Cabot, PA to Youngsville, NC

   28 Nov 2022StudioPaid $2,500

   Moving out of state

   Horrible experience . Dont trust this company. Very unprofessional. Customer service could not get any worse. Save yourself the stress and do not contract them They are liars .Total rip offs.

2. M

   Maggie A.

   Source: MoveAdvisor · Rochester, NY to Pittsburgh, PA

   28 May 20253-bedroomPaid $15,000

   Word Company Ever - Scummy Scammers

   DO NOT USE THIS COMPANY TO BOOK ANY MOVING JOBS. THEY WILL DO NOTHING BUT LIE TO YOU AND THEN MAKE YOUR LIFE A LIVING HELL WHEN THE MOVE GOES BADLY. AND IT WILL GO BADLY. The company they "hired" for me was the absolute worst. They showed up 8 hours late and still packed up the truck until about midnight. The truck they brought was too small and was not the size outlined in the contract. Priceline told me the people would be packing our stuff. This was a total lie. The people that showed up were criminals. How do I know this? My husband speaks Spanish and they didn't know. The two happiest moments were when my husband surprised them by answering a question in perfect Spanish and when one of the morons dropped a elliptical machine on his nose and broke it. Didn't even care that there was blood all over the basement.

3. C

   Cindy R.

   Source: MoveAdvisor · Cave Creek, AZ to Milford, PA

   17 Dec 20242-bedroomPaid $2,602

   FRAUDULENT COMPANY

   BUYER BEWARE: ZERO STARS Priceline Van Lines out of Coral Springs, Florida is a FRAUDULENT COMPANY.....STAY FAR AWAY to Avoid being SCAMMED......I signed a contract with Priceline to move furniture from Arizona to Pennsylvania. On the day of the move, a rude, non-English speaking man arrived in a Penske truck for which he immediately insisted that I owed additional fees. When I displayed my Contract indicating that I already paid, he drove off. To date, this DECEPTIVE Company refused to reimburse me even though services were never rendered.

4. M

   Mark B.

   Source: MoveAdvisor · La Grange, IL to Bowling Green, KY

   18 Aug 20242-bedroomPaid $10,000

   Wreckage

   Complete fraud. Ruined my furniture. Boxes are all broken and ransacked. Price shot up to 4x what the quote was. Never use this scam company. Total ripoff. I was paid to remove my bad review and then put it back.

5. H

   Hoy K.

   Source: MoveAdvisor · Richmond, TX to Quincy, MA

   31 May 20233-bedroomPaid $2,500

   No customer service response

   I've been trying to get a hold of this moving company for over a week now via email and phone calls. No response to emails and the phone number is always busy. Their website is also not found. I'm beginning to think this company is a cover for scam and will be contesting the charges with my credit card company if I don't hear back from within the next few days.

6. S

   Scott N.

   Source: MoveAdvisor · Louisville, KY to Vancouver, WA

   2 May 20231-bedroomPaid $3,887

   Avoid at all costs!!

   They will take more than they state in the contract for the deposit, and then charge a 20% cancellation fee to cancel! They require 45 days to process a refund minus the 20%. They charged me $3887.00 for my move and took $1963.00 from my account for the deposit. Even though the contract states that the deposit is only 10% of the total. I cancelled well before the cancellation date, and now have to wait 45 days for a partial refund. I doubt I will see that. The link to the wesbite is broken and the phone number is a marketing line that takes you to a different moving company, so you can only contact them by email which they answer once a day. Also, the sales rep will give you a number to call or text, but you either get a busy signal or no response to texts. I have had to involve my bank, but Im still not likely to get a refund.

7. A

   Adriana M.

   Source: MoveAdvisor · Miami, FL to Harlem, GA

   16 Apr 20231-bedroomPaid $226

   Worse moving experience

   Worse moving experience. A rude costumer service. They stole a rack with all my clothes and a 2 steps ladder.They don’t take care my belongs.No explanation. I claim for nothing, they said I have to do the claim again. I paid a lot money. My nightmare. All the time that I go look for a piece to were, I remember trusting the wrong company. Thanks

8. S

   Steven L.

   Source: MoveAdvisor · Rosemead, CA to Jacksonville, FL

   27 Jan 2023StudioPaid $2,209

   Refund for deposit on cancelled contract not received after 45 days

   i cancelled my contract, of 12/09/2022, with Priceline Vanlines, and was informed that it would take up to 45 days to ‘process’. on the 45th day, and ever since, i have gotten a busy signal; i can only assume that my phone No is now blocked. even emails to Megan, seemingly their only contact, get bounced back. i have few hopes of ever seeing this refund

9. K

   Keoni S.

   Source: MoveAdvisor · Queen Creek, AZ

   19 Dec 20223-bedroomPaid $1,112

   THIEVES

   Per my conversation on September 1st with Corey Patterson, I was given 48 hours to cancel and void the contract without having the deposit of $1,112 withdrawn (see attachment which includes management permission). That same day I called Corey back and requested that he cancel everything after we did some calculations. I told him my mortgage as well as an earnest deposit for our new home will be withdrawn, which leaves us with very little in our pocket. He assured me that the contract would be voided, no money would be withdrawn, and that he would get in touch with billing and I would be hearing from them the following day at the very latest. I never heard from anyone the following day (September 2nd), nor did I receive any emails from anyone, including Corey. I reached out to Corey on September 3rd to confirm that everything was being taken care of because I could not afford those funds to be removed from my account nor did I give permission to have them withdrawn at this point. Again, Corey reassured me that it will be taken care of, no funds will be removed, and that I should be hearing from Megan very soon… I never heard from Megan or anybody else. September 6th rolls around and I see that the funds have been removed from my account. More than 48 hours have passed, I had requested a cancelation the SAME day that Corey wrote the contract and the funds are barely being withdrawn 5 days later… This is absolutely unacceptable. The funds should have never been withdrawn. UPDATE: this company reached out stating billing will be in touch within the week to rectify the situation after our first complaint was made with the BBB: billing has still not reached out and that was over a month ago. This is a joke. We called again and they gave us another excuse and said they’d call back in 72 hours. No call came. DO NOT TRUST THEM.

10. M

    Mbyrd

    Source: MoveAdvisor · Stoughton, MA to Mantua, NJ

    16 Dec 20221-bedroomPaid $2,700

    move from MA to NJ

    Do Not Trust - Liars and Thieves Let’s start with the lies, shall we? 1. “We have great reviews!” Well, this one is on me, and trust I have been kicking myself for the red flags I did not pick up on at the time. This is an obvious lie which, if you were smart and looked before handing over your money, you can easily see. 2. “Yes, we can pick up on day X. And drop off on day Y” Apparently there is no way to guarantee pick-up or delivery dates (which makes no sense to me, since they had a very strict schedule that they were “squeezing” me into, and I while going out of state I wasn’t going that far). But, was I told that in my initial phone call? Nope. I was told they could pick-up on a Saturday and everything would be dropped off by that Tuesday at the latest; giving me a nice 2 week window to unpack and move in. Not the case, and even though they were only off by a couple of days (for both pick-up and drop off), it left me with a hectic week instead of a relaxed 2 weeks. 3. “There will be no surprise charges at either the pick-up or delivery” Ha! So, the person I spoke with (*cough* Andrew *cough*) said that mileage, gas, and protecting my furniture was all included in the quoted price. I paid for both gas and mileage. And, protecting my furniture - apparently that only covers the mover blankets they used on 2 pieces. The beat up cardboard and plastic wrap they put on everything else, to protect it of course, apparently not covered and cost an extra $300. 4. “You can use any payment method when you pay the balance” I was explicitly told, because I explicitly asked, that I could pay the driver with my debit card. Absolutely not the case. Check or money order at pick-up and cash only upon delivery. Lies by omission: 1. Did you know that the contract you sign with the Priceline Van Lines company, is not the contract that covers the driver? No? Me either. Once the driver finally arrives he hands me another huge contract that I am reading and signing as they are packing up my stuff. And, it’s different from the one I originally signed. All I get for an explanation: “don’t go through a broker next time”. a. “No charge for the 2nd floor as long as there is a dedicated elevator” - apparently that only applies at the pick-up. But my driver oh so kindly (insert all sarcasm) decided not to charge me for walking up to the 2nd floor when they delivered. b. “No charge for anything less than 100ft between the truck and the door at drop off” - drops to 75ft with the driver’s contract, and he charged me anyway! Said it was a “long-haul”; it was 43ft, I measured. “But, M, none of that makes them thieves” (By certain definitions) 1. My couch was whole and sturdy when they packed it up. When it arrived it was missing a leg, completely un-sittable, and basically a piece of junk. The driver told me the company would be in touch; it’s been 2 months and I haven’t heard a word. So, yeah, they basically stole my couch because I now need to buy a new one. 2. The very last thing they packed was a full length mirror. That mirror did not get off the truck. I texted the driver and asked him to look, he said he would. I texted again a week later, and I’m still waiting to hear from him. Do yourself a favor, be smarter than me. Read the reviews and do not trust this company. The whole point of hiring movers is to make life easier during an already stressful time. All they did was add more stress. Instead of 2 weeks of leisurely unpacking - I had 1 week of rushing. Instead of a carefully balanced budget to get me through the month before I got paid at the new job, I spent almost double what I was quoted and got completely screwed financially; I don’t know how long it’s going to take me to scrape my way back to even after this. It’s been 2 months and I still sometimes have trouble falling asleep because the anger gets triggered out of nowhere and won’t let me rest. Do not hire this company, they are liars and thieves, and they don’t care.