The Moving Dudes

Reviews

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   Natalie C.

   Source: MoveAdvisor · Provo, UT to Vestal, NY

   27 Jul 20193-bedroomPaid $6,110

   Do NOT hire!!

   It is difficult to even know where to begin in my review of the Moving Dudes. They were shockingly unreliable and their customer service was appalling. We signed a contract for a full service pack and cross country move of our three bedroom home plus a car. The estimate ended in Cat FaceTiming to show me their facilities and services including: their company trucks with their logos and a well secured (in blankets and plastic wrap) couch, assuring me that they were professionals and they would take care of all our furniture in the same way. She also assured me that they were professional piano movers and that they would crate our piano. I signed this contract with confidence that I had hired professionals who were going to take care of our belongings and make this move an easy experience. I could not have been more mistaken. Just a few of my complaints: -They showed up two days outside of the window on our contract. -Not a single person who showed up that day knew they were supposed to be packing for us. -Thus the driver showed up (in a truck with a completely different LLC on it) without any packing supplies and was gone for over 4 hrs getting said supplies from the Home Depot that was only 15 minutes away. -We paid $300 for our piano to be crated. Not one of them knew how to wrap a couch, let alone crate a piano. -The workers tried to carry untaped and unlabeled boxes out to the truck. -When I called to inform the office that the people who had shown up were anything but professional I was accused of being discriminatory based on the color of their skin. I had mentioned nothing about skin color. -I inquired several times about the details of our car being picked up and no one ever followed up with me about it. But what solidified their unprofessional manner and complete lack of responsibility and customer service is this: Late in the afternoon after I spent hours on the phone trying to get the Moving Dudes to hold up their end of the contract they were still giving us zero confidence that they were going to fulfill our contract and render the services we had paid for. The Executive Administrative Director, Heather, kept trying to use the contract to explain away my grievances. In an effort to make sure that I was not misunderstanding this contract I had a lawyer look at it. He confirmed I was not being unreasonable in my expectations and he called back the direct number I had been given. She proceeded to spout the same lines of the contract to him. He asked her one simple question in response and SHE HUNG UP ON HIM. When he called back (twice) we got an automated response that her number was DISCONNECTED and could not be reached. He called another number and asked to be connected to the person who could resolve this nightmare. James was put on the line and before my lawyer could say anything James said “We are refunding the money. We are passing on this move.” My lawyer asked him his last name so he could know who he was talking to and James refused to give his last name. Again, an astonishing lack of professionalism. Afterwards I get an email from Heather that is a “receipt” of the refund (which has NOT actually been refunded, and it has been 3.5 weeks now) and an attempt to place responsibility of this fiasco on ME with an explanation of their efforts to “satisfy you beyond your agreement” and their “deep regret” that things had to take this turn. Nothing they did in any way shape or form went beyond our agreement in a positive way. She also expressed they had “no desire to communicate with you through your lawyer before rendering any services.” It was precisely because they had rendered no services that I was so frustrated and that a lawyer needed to be involved! They promised a professional move with a professional company and we got no such thing. I hope there is someone out there who will heed my warning, learn from my mistake and avoid the Moving Dudes LLC at all costs.

2. N

   Neil P.

   Source: MoveAdvisor · Pembroke Pines, FL

   17 Jul 2019Partial movePaid $1,500

   Avoid This Company at All Costs.

   Negative stars review if possible. AVOID this company at all costs. We where quoted one price by phone to move my belongings from storage into my house and when they came to deliver, they wanted more money and cash only. After speaking with the very rude "manager/owner" he stated that his invoice was correct and the quoted price was wrong. No point in trying to drive common sense on a manager that is rude and hangs up the phone on the customer and their employees. The manager would not bulge on a $109 price difference from the original quote nor was willing to work me me on a happy medium. After three more calls with him, he got worst and took my belongings back and wanted to still charge his more expensive fee but now additional fees because he was not able to deliver to me. This company is right now holding my belongings hostage and extorting more money for them. I have already started an small claims court proceeding and spoken to a lawyer. Too bad for the manager that a workable $109 price difference would turn into more costs for him in the long run. On the positive side, the driver and mover where very professional and understanding, too bad they work for a company with questionable non-consumer oriented business practices. RUN FROM THIS COMPANY AND AVOID THEM LIKE THE PLAGUE.

3. L

   Lori O.

   Source: MoveAdvisor · Virginia Beach, VA to Tampa, FL

   16 Jul 20192-bedroomPaid $3,000

   Nightmare and still waiting!

   17 minutes ago RUNN!! DO NOT HIRE THIS COMPANY!! My home goods were picked up June 21, 2019 after planning way in advance for my move to Florida booking back in April with Moving dudes! Since pick up seems like nothing but excuses to horrible planning from them!! It’s now almost a month later and I was estimated first drop off window to be June 30.. I have been told a truck broke down and another truck ran into a bridge!! They have NO schedule! I was told another maybe 4-7 days almost every week since I arrived in Florida! I have emails from them confirming my date for delivery only to be told late the night before my stuff has not even been picked up! I am scared how my stuff will arrive if the lack of scheduling is this awful and trucks are breaking down! I have moved from Japan to California to Virginia all with Navy and NEVER EXPERIENCED SUCH UNPROFESSIONAL, NOT helpful service!! ** I will update **.

4. P

   Patterson P.

   Source: MoveAdvisor · Charlotte, NC

   15 Jul 20191-bedroomPaid $2,200

   Terrible Experience.

   I started working with this company 5 months prior to the scheduled move. In the beginning everything was good. Two weeks before the scheduled move date they advised that they had to move the date up three days which I was okay with. In the next three days I heard NOTHING. All my phone calls were not answered, emails not responded to and they still had my money. The move they finally scheduled was outside the required date of my house closing. The wanted to schedule my move on July 15th which was three weeks from my original date of June 26th. I have yet to receive my money back from the deposit that I provided. They have extremely poor customer service when they cannot fulfill the obligations of their contract. I have several more members to be moving and I will NEVER use this company. Steer clear!!

5. A

   Alisa V.

   Source: MoveAdvisor · Enid, OK to Houston, TX

   2 Jul 20192-bedroomPaid $2,500

   Do Not Use These People!!

   On May 31st, we received a moving contract from Cat Rivera of MOVER DUDES for the amount of $2000. On May 31st, we also received a moving estimate from Richard Caveney of MOVER DUDES for the amount of $2000. We were told that the movers would arrive on either Sunday, June 30th or Monday, July 1st. We called the entire week before our moving day and could not get a hold of anyone until the day before the move. We were told that the movers would arrive between 10am and 2pm on Monday, July 1st. At 9:13am, I received a phone call that the movers were knocking on our door and that if no one answered, they were going to leave. My MIL went outside and there wasn’t any movers nor a moving truck. They called back and said that they had the wrong address and that they would arrive around 1pm. They did not show up until 2:40pm. Once they arrived, they were now US MOVERS and no longer MOVER DUDES. I went from communicating with an entity in Florida to an entity in Texas. US MOVERS stated that they would not move any boxes until they were paid $500 more in cash. They stated that they were only moving the furniture on the furniture inventory list. No one from MOVER DUDES asked us how many boxes we had, we were just told that we had to package everything ourselves to maintain the agreed upon amount of $2000. My MIL was beside herself crying, being 67 years old, she felt as though she was being dealt with very rudely by the movers. She had already sent a check for $750 to MOVER DUDES in Florida. She had a check written out for $650 to give to the movers once everything was loaded and another check for $650 once everything was unloaded. At 5:12pm, the movers stated that they would load everything and that they would drive from Enid, Oklahoma to Dallas, Texas, and spend the night in Dallas. They then stated that they would leave July 2nd at 5am and drive from Dallas, Texas to Houston, Texas to my house and drop off all of the belongings. It is now July 2nd at 9pm at night. I have called multiple phone numbers and I keep getting the run around. I am being told by someone in McKinney, Texas that they are holding all of my MIL’s belongings until her check clears. Then I am being told by someone in Florida that the driver is en route to my house and will call me when they get close. I have nothing left to assume but that all of my MIL’s belongings are STOLEN!! Here are the phone numbers that I have called today: 11:13am 214-206-7959 11:58pm 214-585-9671 1:18pm 954-393-0841 1:19pm 214-206-7959 1:31pm 561-877-3833 1:32pm 214-206-7959 2:53pm 561-877-3833 2:55pm 214-206-7959 3:48pm 214-600-2522 4:31pm 214-600-2522 4:41pm 214-600-2522 5:16pm 469-217-6868 5:17pm 469-578-0269 5:19pm 561-877-3833 5:20pm-received a text from 214-600-2522 stating: We need to wait for the checks to clear. As soon as the bank clears the checks, we can schedule a delivery. From US MOVERS 5:27pm 561-277-8190 5:27pm 214-600-2522 5:29pm 954-393-0841 (told the driver was en route) From MOVER DUDES AKA MOVING DUDES 9pm-typing this-still no moving truck with belongings and no returned phone calls.

6. M

   Mike B.

   Source: MoveAdvisor

   27 Jun 20194+ bedroomPaid $6,000

   Terrible.

   I wish there was an option for zero stars. Scam- don’t use this company and do “not” trust anything they say. They told us they would be at our house on Wednesday and didn’t show up. They promised they would be at our house on Friday and went silent until I contacted them. They then informed me the driver is stuck somewhere else’s and want make it until Saturday. Which ended being a lie as well. SAVE YOURSELF SOME STRESS and USE SOMEONE DIFFERENT! We had to scramble to find a reliable company with less than 2 days to move.

7. M

   Mary P.

   Source: MoveAdvisor · Kissimmee, FL

   26 Jun 20193-bedroomPaid $4,500

   Mover Dudes/Moving Dudes, Deerfield Florida.

   DO NOT USE THIS COMPANY!! They are SCAMS and will take your money. They did extensive damage to our furniture when we moved from Arizona to Florida, all of our funiture was covered up in blankets before we left, when we rec'd our furniture, everything was uncovered it was all damaged, scatched, broken and chipped, not to forget that were still missing some property. We called them the next day and they told us they would email a claim form to us to filled out, which we did and submitted it to Movingclaims.net, also submitted the photos that I took that night the furniture was delivered. So almost 3 months to the day that I submitted the claim, I asked the status on the claim, Mover Dudes/Moving Dudes located in Deerfield, Florida said that we are only go, to get $76.00 dollars, I still have all my documentation going back and forth. They do not have insurance to back up their company they hired "DAY LABOR" people, these people are homeless and drug addicts. An employee from Atlas Vans, a reputable moving company said do not use companies like this, they are only out to get your money. Going the cheap route is not always the best route. If you want your money back you have to expose companies like these to the TV media. Thats the only way.

8. T

   Tracy H.

   Source: MoveAdvisor · Williamsburg, VA to Tampa, FL

   21 May 20193-bedroomPaid $5,500

   Beware!

   I found this company after doing a general Google search for moving companies. Apparently my search sent out hits to several companies and I was bombarded with calls and texts. I ended up responding to James from this company after he consistently texted and called me. I sent in a deposit and then cancelled the move well within the allotted time frame due to the job falling through which was the reason for the move.. After James found out we were cancelling the move, he was very hard to reach and not as friendly as he was when trying to get our business. I was then handed over to Steve to get the refund and I was told the deposit made on our credit card would be refunded within 5 business days. A week later, I called again because the refund had not shown up and this time Steve told me it was their accounting policy to issue refunds within 21 business days. He had no explanation as to why he told me two completely different time frames. When I asked to speak to the accounting dept., he told me they did not have a phone number. This is the worst customer service I have ever had. Use a well known company with an established reputation and presence in the market.

9. M

   Mathew M.

   Source: MoveAdvisor · Panama City, FL to Hood River, OR

   18 Apr 20193-bedroomPaid $9,500

   Do Not Use under any circumstance.

   When looking for a moving company I was looking for a reasonable price but more importantly a expedited timeline. I was moving from Florida to Oregon. moving dudes had a reasonable quote but verbally promised me delivery around 21 days. I am now on day 33 and the companies excuse is the contract says 30 days from first available delivery date and excludes holidays and weekends. nothing is definitive in writing on the contract I signed. I was also promised 4 movers would arrive to pack up my house, instead it was 2 and came at great inconvenience to me and my family as they were at the house until 3am the following day. Management has been completely unsupportive, I have had to inquire updates daily as they have lied about delivery now twice. Still I am waiting and now trying to go a legal route and be compensated for my inconvenience. They are awful.

10. D

    Dean W.

    Source: MoveAdvisor · Pompano Beach, FL to Ridgeland, MS

    30 Mar 20194-bedroomPaid $6,500

    Disastrous Service.

    Referring to Mover Dudes in Deerfield Beach/Pompano Beach here: What a disaster!! After waiting for more than 2 months to “finally” have our stuff delivered, we received a delivery missing more than $3500 worth of our stuff. The excuse as to why our stuff wasn’t delivered with any kind of timeliness in the first place was, “we don’t have any trucks going in that direction!” Of course this possibility of delayed delivery wasn’t mentioned verbally or in writing during the sales portion of our transaction. So after they failed to deliver much of our goods the first time, and after we again had to wait for well over a month, we finally received another shipment. Sadly, this time the shipment was still missing more than 70% of our goods. So finally, our only recourse, per their rules, was the filing of an insurance claim for the lost goods. And then, even though my wife was able to produce pictures and receipts, the “so called” claim processors still “had to” go through Mover Dudes in order to process our claims (instead of an independent party who could hold MD accountable based on evidence). In the end, after the maximum amount of allowable appeals, we were told we would only be awarded a $100. Now, after all that, here’s the kicker/kick in the stomach; the $100 check that we were provided with bounced and costs us an additional $12 bounced/returned check fee. As a person who highly values honesty, professionalism and integrity, this was absolutely the worst consumer experience I’ve had in my entire life!