University Moving & Storage

Reviews

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1. E

   Erin B.

   Source: MoveAdvisor

   14 Nov 2016Paid $9,000

   Dishonest and deplorable.

   We moved across the country and used this company. It was one of the biggest mistakes we've ever made. The packers stole electronics, jewelry and souvenirs from boxes that had been pre-packed and set aside. Not only did they steal but they REFUSE to acknowledge it. The customer service is terrible, all the way from bottom to top. Please don't use this company!

2. G

   Gail K.

   Source: MoveAdvisor

   25 Oct 2016Paid $4,200

   Horribe and Dishonest Company.

   I should have read these previous reviews before using this company. Kelsey, the sales person made this a "three day" move. the first day, one man would wrap a few small glass tabletops and disassemble the beds. This was supposed to take 1/2 day. He shows up with no tools for the beds so just packs the two tabletops which takes about 20 minutes. But I WAS charged for the entire half day. The second and third day was the actual move. Several pieces of furniture arrived with small nicks. But the killer for me was a 4 inch tear in my brand new leather couch. They had put it on a dolly and wheeled it in. Why would they do that other than just being dumb? There were 5 movers and they could have carried a delicate item like that in. When I filed a claim they informed me that I had not purchased extra insurance so my reimbursement was $60! Another complaint was that they nicked my drywall in several places (brand new home) and I had to patch and repaint. I feel that this company is dishonest, careless, and negligent. DO NOT use them if you care about your home or possessions at all!

3. E

   Ex A.

   Source: MoveAdvisor

   12 Mar 2016Paid $8,400

   Poor from beginning to end.

   I am another extremely disappointed/displeased customer of this company, which was founded in Ann Arbor by two women when I first lived there. The company has apparently grown way out of proportion and beyond being watched over. The estimator had to reschedule our appointment because of an error on his part. When he arrived, he was drenched in some fragrance that smelled up my house for days, while it was being shown. He overestimated the need for wardrobe boxes, which I clearly pointed out to him during the estimate. The packers used the extra boxes to just throw stuff into when packing. The estimator also did not give the scheduler all the pertinent information, so there was a huge misunderstanding about what was to happen with my belongings - going into storage, not being transported until I found a house. A decision was made to send only two men to pack AND load on the same day. I had done quite a bit of packing myself, but there was enough left to do that two men were clearly not enough to accomplish the task. Not only was the "lead" of the team extremely hard to deal with, but it was the worst packing job that I have experienced. Things were packed inappropriately, which resulted in much damage and breakage of irreplaceable items. A step stool was completely lost. They drove off without my couch, which was on the lower level. Fortunately I discovered it before they got too far away. While the items were in storage, I made an offer on a house and thought that I had a closing date, so notified the scheduler. Because of a bad inspection I could not go forward with that purchase, but found another house in short order and came up with a new closing date. I was told that because I had changed the date I would have to pay an additional $1000.00 dollars, even though I had a BINDING estimate, which is against the law. The delivery crew were very wonderful and were, as I was, appalled as we unpacked the wardrobe boxes, not to mention things that should have been in boxes and were not, so were damaged. However, instead of calling me for directions, the crew decided that they could not get the large van to my house, rented a smaller truck and, so, had to handle my things two more times. There is a now a crevice in the side of an oak dresser that has thrown off the entire dresser, so that the drawers are unusable. When I tried to file a claim, the form on the web site did not work. I called and the woman I spoke with emailed me a different form. It, too, did not work. I emailed her to let her know and did not hear back. Apparently the BBB will not help with any of this, so this is the only forum available to let people know to not use this company. It used to be good and won many awards, but I, personally, had the most awful experience with them. I am a seasoned mover, including going cross country and having things in storage. I have never had such a bad experience.

4. T

   Thomas F.

   Source: MoveAdvisor

   10 Feb 2015Paid $3,500

   Disgusted.

   I moved in January, 2013 from Michigan to Colorado. My things arrived damaged. One item in particular was ruined. This is a Sligh leather top desk, a family heirloom, my mother's desk.  Upon arrival in Denver, the driver immediately admitted that they had dropped the desk while transferring  trucks in Detroit.  I filed a claim and they sent someone out to repair the desk, even though it was apparant from the damage that it could not be repaired. The repair filed his report in which he stated that the damage was "due to atmospheric conditions".  Two things wrong with this, the driver had admitted dropping the desk and damage of this magnitude could not be a result of "atmospheric conditions".  I had to go through a process of submitting photos and finally NA Van Lines agreed that the desk had been damaged in the move.  They sent the same guy out to "fix" it.  He glued and vised. It took four Satruday morning for them to piece the desk back together. Last week I moved again, this time just across town. The men that I had to help me just moved the desk an inch and it crumbled.  So what the repairman had done was allow me 2 years to look at the desk, because I never really moved it during that time, then see it go to the dump due to the recklessness of University Moving North American Van Lines. I would never use the NA again. I have moved several times and only when I have used NA have I had broken pieces. in my recent moved I have found other things that were damaged in this move as well.  Their carelessness continues to plague me.

5. K

   Kat

   Source: MoveAdvisor

   16 Jul 2014Paid $9,000

   Horrible Experience!

   Recently (April-current day 2014) used "University Moving & Storage" based out of Farmington Hills, MI as our moving company. We had a horrible experience when you look at the "big picture". They forgot two of our couches and my piano! On the day of our move they unloaded the trucks and realized our two couches and my piano had been left back at the warehouse (after we needed to store our items for 3 months). The company brought our pieces over the following day and another 4 hours of delivery ensued. There was damage to our walls attempting to get some larger peices into our house. Also we had several damaged items: tv, armoire, vase, patio umbrella, and they lost our ladder. It was never found. Our move, though within the state was very costly due to requiring storage. So we didn't purchase extra insurance for moving, we signed a regular standard contract as most would. BE AWARE..if you have damage, signing a standard contract agrees to the company only reimbursing you .50 cents per pound of weight on the damaged item.  This works out to be $70 to replace our TV! $90 to replace an armoire that cost us $900.00 we were given $10.00 to buy a new ladder that they lost. It has been an utter mess. But..we signed the small print and that is our fault. However, being utterly disrespcted by their employees and customer service is not our fault. I have been more than patient with this company. I was rudely spoken to by one of the drivers that proceeded to spit as he approached my front door and also flick out the butt of his cigarette as he walked up my path. (Just not professional behaviour). Sue Maiden of claims was also very rude to us on the phone once we had questions about the claim. She basically told us she was too busy to explain the claim and that if she spent time explaining every claim to each customer that she would never get her work done. She said the paperwork was in the mail and in 10-12 days we could read about the claim. I then proceeded to call and try and speak to someone 'higher up' in the chain. I thus spoke with Howard the Development Manager and though he listened to our issues with said employees and claims disputes he said he would look into it and call me back. A week later I called him, as I hadn't heard anything and he said he needed more time. 4 business days later I called him again and got VM. Later that day I got a call from a Matt Adams who explained Howard passed the compaint on to him. I tried to tell my story (for the 5th time) of why I am needing to file a complaint and through my story he told me to "just get to the point".  While explaining the disrespect of a few of their employees and neglect on our account he told me that he would handle it and fire Sue Maiden this afternoon. He was very sarcastic about his response and said that if that is the outcome I am looking for, then he would fire her today. When I told Matt that his tone and response was not taking me seriously and wasting my time..he proceeded to tell me that "I have bigger issues than the move" and hung up on me. So my complaints regarding unprofessional and rude treatment from an employee were basically disregarded and not addressed. I didn't even get to discuss the damaged and lost items of our claim, as Matt hung up on our phone conversation. I have since put a call into the CEO of the company, Elise Benedict, and (not surprised!) my calls have not been returned. If you are looking to move, I highly advise you to AVOID this company. After reading reviews it sounds as though if the move goes well..then everything is fine. But if you have any disputes or questions about your move, damaged items, lost items..they bounce you around from person to person on the phone. They are able to get away with unprofessional customer service and don't know how to handle a simple customer complaint.  A simple, we will look into this and follow up further would have sufficed. A few of our damaged items were not recorded down on the final copies of our paperwork at the end of a long day of moving..example: damaged patio umbrella cover/shredded and lost the centre cap from our patio table..and they will not replace them as they weren't written down on the list/contract. Even though we had reported it to the driver and by phone to the office that very moving day. This company forgot some of our furniture, spoke to us very unprofessionally on several occasions, lost a peice of our furniture/ladder, rarely returned our phone calls within a week and then finally to be hung up on today by a representative after he told me that I had issues!!  It is so wrong on so many levels and I can't do anything about it but try to get the word out about our joke of an experience with this company and to avoid them at all costs. They cannot be relied on to do the right thing. Think twice before hiring them. And if you're reading this..make sure to pass this experience along so that others will not suffer the stress, disrespect, frustration that we have.